photonvps offline again

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Posted by infracom2005, 11-02-2013, 04:51 PM
photonvps offline again
Posted by Profuse-Jimmy, 11-02-2013, 07:11 PM
One of our peers (Hurricane Electric) had issues around the time frame you mentioned. However BGP re-routed much of the traffic to our PCCW link.
Posted by infracom2005, 11-11-2013, 06:02 PM
again, down
Posted by mgarservers, 11-11-2013, 06:22 PM
Hello Jimmy Liu,

Photonvps.com page is off

All our cloud servers and VPS are off.

When do you expect that the service be online again?

Regards,

Martin
Posted by Profuse-Jimmy, 11-11-2013, 06:45 PM
We're looking into it.
Posted by holyearth, 11-11-2013, 06:48 PM
Psychz down as well
Posted by infracom2005, 11-11-2013, 07:13 PM
any update?
80 minutes offline
Posted by Demonrik, 11-11-2013, 07:38 PM
it's been nearly 2 hours and still no update?

Not even an update on g+, facebook or twitter to say there is a problem
I had to scour the internet to even find this web site (wish I'd known sooner).

Some acknowledgement that there is a problem would be good to see...
Posted by mgarservers, 11-11-2013, 07:49 PM
Hello Jimmy,

Two hours offline.

I look forward to have an update or solution soon.
Posted by Demonrik, 11-11-2013, 07:55 PM
photonvps.com is back - but very slow..

My sites are back though.. and seem to be working fine.

Hope you let us know what happened here...
Posted by mgarservers, 11-11-2013, 08:13 PM
All of my servers are still down.

Photonvps.com page is very slow.

I was unable to open a ticket
Posted by infracom2005, 11-11-2013, 08:28 PM
still offline, no updates....
Posted by Demonrik, 11-11-2013, 08:45 PM
Mine appeared for a while but gone again
Posted by holyearth, 11-11-2013, 09:45 PM
back up now
Posted by mgarservers, 11-11-2013, 10:38 PM
Hi,

VPSs are up.

Our clud SSD plans are still down.

Any feedback?
Posted by satinderbal, 11-11-2013, 11:41 PM
Must read this.
No other feedback then this.
Posted by mgarservers, 11-11-2013, 11:45 PM
Hi,

My cloud SSD VPS are still down

Xen and OpenVZ VPS are up
Posted by you86, 11-12-2013, 04:08 AM
my cloud vps is also down since around 12 hours now
their website shows

Quote:

Down for Maintenance (Err 3)
We are currently performing maintenance and will be back shortly.

no email nothing from their side about any issue
Posted by Kailash12, 11-12-2013, 04:46 AM
Their website and support portal give an error. I also checked their official twitter and facebook account and there is no update as well...
Posted by you86, 11-12-2013, 07:13 AM
my cloud vps just came up..
Posted by ninjamouse, 11-12-2013, 07:31 AM
Mine isn't working either..... FOR 6 HOURS!!!!!!!!

Photon?????????

Will you do as the other respectable hosts do in situations like this, and reimburse us for this month?

I hope so, because I really like you guys, but this is not good!
Posted by Profuse-Jimmy, 11-12-2013, 07:42 AM
At 1:54 PM PDT - 11/11/13 a network issue occurred that caused issues through out sections of our network. When this occurred PhotonVPS cloud system started rebooting VMs and migrating itself to different hypervisor. This behavior of self recovery is what makes a VM different from an actual cloud - where there is no single point of failure due to hardware issue such as RAM, HD, etc.. However, in this case the constant migration to other HV simply over loaded our Hypervisors while it try to recover itself.

Once our engineers were able to stabilize this domino affect we have to stabilize the cloud system by migrating each VM to servers that had no VM running. All of this were done by hand which caused the delay outage you had.

We are working with OnApp to see what solutions can be offered during a recovery process when such process occur.

Thank you for your patience and understanding during this time and we do apologize for the downtime that occurred.
Posted by lainn, 11-12-2013, 10:59 AM
my vps is online right now, however it was downed for approximately 12 hours.
Posted by you86, 11-17-2013, 11:24 AM
PhotonVPS is again off
website is not opening..my ssd cloud vps is also down
Posted by holyearth, 11-17-2013, 11:26 AM
Psychz down as well .... here we go again
Posted by you86, 11-17-2013, 11:26 AM
seems like another 12-24 hours of down time ahead
I'm really thinking to not paying for vps any more and moving somewhere else
Posted by infracom2005, 11-17-2013, 12:20 PM
offline again
Posted by Demonrik, 11-17-2013, 12:25 PM
This isn't good
1hr down
No announcements anywhere
Posted by DavidBandung, 11-17-2013, 12:51 PM
I do not know who to talk to anybody else.
Here I will talk about a very BAD quality PHOTONVPS
within a week, twice a Server Down!
was very influential on my work via email and the web.
do you have a solution for:
1. vps provider with the best quality and cheap price?
2. I want photonvps refund my money! # slogan 20 day money back

LIE PHOTONVPS on 24/7 ONLINE SUPPORT, more worthy of 24/7 OFFLINE SUPPORT!!!!!!!!!!!!!

---
thrade with this, I hope the parties can PHOTONVPS THINK!!!!!!
they HAVE MADE MY LOSS!!!!!!
Posted by Alivedead, 11-17-2013, 12:58 PM
It looks like their web site is down which is never a good sign.

I see on their Twitter feed that there experiencing network issues that was posted on the 12th. I seems significant, maybe some patients will pay off in the long run, these things do happen.

Try using their Facebook page to see what is going on.

https://www.facebook.com/PhotonVPS/p...06964492650085

As far as a different company check out the adds section here at WHT. There are plenty of quality providers that will be able to help you out.
Posted by DavidBandung, 11-17-2013, 01:08 PM
Say To :
BAD VPS Provider is PHOTONVPS
BAD VPS Provider is PHOTONVPS
BAD VPS Provider is PHOTONVPS
BAD VPS Provider is PHOTONVPS
BAD VPS Provider is PHOTONVPS
BAD VPS Provider is PHOTONVPS
BAD VPS Provider is PHOTONVPS

PHOTONVPS make me loss!!!!
Posted by norazmi, 11-17-2013, 01:09 PM
lol, no wonder my vps also down, i think need to switch to digitalocean back lol
Posted by hostunderground, 11-17-2013, 01:11 PM
I'm moving to another provider but they down before I transfer finish.

:p
Posted by DavidBandung, 11-17-2013, 01:26 PM
then who is going to replace all my losses?
Posted by SPINIKR-RO, 11-17-2013, 01:29 PM

Quote:

Originally Posted by DavidBandung

then who is going to replace all my losses?

That is irrelevant to what I posted.

I am just saying that making several thread bumps with large text/caps/colors repeating the same thing is counter productive and annoying. No one here, less the service provider, can do anything about your incident however information and discussion here without hammering out protest posts is more valuable to the overall situation.

As all of the assets are down it could be something like a power outage, network outage etc. Best thing to do currently is to wait patiently =)
Posted by DavidBandung, 11-17-2013, 01:34 PM
i'am sorry..
I was too upset ...
Posted by ravi_9793, 11-17-2013, 01:35 PM

Quote:

Originally Posted by DavidBandung

then who is going to replace all my losses?

I am sorry to see you in trouble. There are somethings which can happen sometime and you have no control on that. I am sure, PhotonVps must be working to fix everything asap.

If you have backup, consider moving to another provider.
I suggest you to check WiredTree, FutureHosting, KownHost for managed VPS hosting.

If you looking for unmanaged, check RamNode and DigitalOcean.
Posted by Alivedead, 11-17-2013, 01:37 PM
Its time to move on so go to the add section here at WHT find a new provider. There are so many good providers just do a search here for reviews. Then pick one and purchase the plan and move your backup to the new host.

CrockWeb
HawkHost
MDDHosting

I have never used these hosts but I know they are good quality hosts that frequent WHT.

There is absolutely nobody here that can help you recover your losses. We are only here to help give advice and recommendations.
Posted by Toxman, 11-17-2013, 02:03 PM
Is it that bad that PhotonVPS cant even provide an update, whats the problem on keeping customers updated, really hate when providers act this way, now how long will this take 6-12 hours ?
Posted by DavidBandung, 11-17-2013, 02:16 PM
CrockWeb
HawkHost
MDDHosting
------
expensive
Posted by stablehost, 11-17-2013, 02:30 PM

Quote:

Originally Posted by DavidBandung

CrockWeb
HawkHost
MDDHosting
------
expensive

Those providers are the standard pricing for reliable web hosting. If you are looking for something cheaper than that, you'll end up in the same situation you are currently in.

You get what you pay for.
Posted by infracom2005, 11-17-2013, 02:37 PM
any update?
Posted by infracom2005, 11-17-2013, 02:46 PM
my vps are online now
Posted by Profuse-Jimmy, 11-17-2013, 02:47 PM
Currently experiencing an power outage in one of our datacenter, more updates will follow once we have them.
Posted by Toxman, 11-17-2013, 02:51 PM
Interesting don't you guys have a backup power generator ?
Posted by Profuse-Jimmy, 11-17-2013, 06:27 PM
We have three datacenters in Los Angeles all are equipped with N+1 power distribution. Something has occurred where we do not have much information yet. As soon as we have more information we will send update our clients.

There was a total outage when the core was affected where the power is at. However we are able to bring our system online to have network serving the two other facilities.
Posted by holyearth, 11-17-2013, 06:29 PM
Jimmy come on man it's been hours - how do you have data centers and not have much information yet?
Posted by Profuse-Jimmy, 11-17-2013, 06:40 PM
Depending which facility your VM is in, it may already be coming online. You'll need to open a ticket at our support desk for further information.
Posted by infracom2005, 11-17-2013, 07:25 PM
ticket system is down
Posted by CasualWebDesigner, 11-17-2013, 09:24 PM
https://www.photonvps.com/billing/clientarea.php

ticket system down, site down.

It's imperative you answer everyone
Posted by holyearth, 11-17-2013, 09:26 PM
Still down
Posted by infracom2005, 11-17-2013, 11:22 PM
one more time offline
Posted by DavidBandung, 11-17-2013, 11:38 PM
DOWN AGAIN...!!!!!
Very Bad.......!!!!!!!!!!!!!
Posted by DavidBandung, 11-17-2013, 11:54 PM
My vps Just Online 2 minute, and off again !
Damn!
where 100% network up guaranted
Posted by jfnllc, 11-17-2013, 11:58 PM

It is generally considered good practice to do some research prior to choosing your hosting provider. Negative reviews should be a red flag.

https://www.google.com/search?q=phot...w=1920&bih=991

As it relates to the "expensive" providers mentioned; I've never worked with them professionally, but I don't recall having ever seen groupings of negative threads or routine outages, proof positive that one truly does get what they pay for.

_
Posted by net, 11-18-2013, 12:00 AM

Quote:

Originally Posted by DavidBandung

1. vps provider with the best quality and cheap price?

You can't combine these two.

If you want quality, put a real price on it.
Posted by DavidBandung, 11-18-2013, 12:03 AM
what if i want to ask for my money back?
where Photonvps Staf ?
Posted by infracom2005, 11-18-2013, 12:04 AM
someone can reply?
Posted by jfnllc, 11-18-2013, 12:09 AM

Quote:

where 100% network up guaranted

Quote:

provider with the best quality and cheap price?

So what you're saying is, you want the absolute best hosting possible, for the absolute lowest price possible?

Sorry to burst your bubble, but it doesn't work that way.

Quote:

where Photonvps Staf ?

Wherever they claim to be reachable via their contact methods or in whatever welcome email you have. Check Twitter. Facebook. Call them. Posting every up/down instance won't really make them move any faster. I'm sure they know that there's an issue and are trying to take care of it. When everything's back up, then talk to them directly about a refund.
Posted by DavidBandung, 11-18-2013, 12:12 AM
But, i just student, i don't have more money...
thx for your advice
Posted by CasualWebDesigner, 11-18-2013, 12:13 AM
Sigh, this ruined my weekend.
Guess I'll start looking for a better host.
Have a feeling they're not returning.
Posted by jfnllc, 11-18-2013, 12:21 AM

Quote:

Originally Posted by DavidBandung

But, i just student, i don't have more money...
thx for your advice

I would suggest checking the VPS offers here at WHT. Hopefully you'll find something appealing which also fits your budget. Then do a search for the provider to ensure that they're stable/reliable without groupings of poor reviews or outage reports. Good luck.
Posted by DavidBandung, 11-18-2013, 12:22 AM

Quote:

Originally Posted by jfnllc

I would suggest checking the VPS offers here at WHT. Hopefully you'll find something appealing which also fits your budget. Then do a search for the provider to ensure that they're stable/reliable without groupings of poor reviews or outage reports. Good luck.

Thx brother
Posted by Thelen, 11-18-2013, 12:30 AM
still down and nothing on twitter?
Posted by CasualWebDesigner, 11-18-2013, 12:31 AM
No updates or replies on their Twitter in nearly 11 hours
Posted by CasualWebDesigner, 11-18-2013, 12:33 AM
customers are furious:

http://www.icerocket.com/search?tab=...=h&q=photonvps
Posted by Thelen, 11-18-2013, 12:38 AM
you really think they done a runner? i thought they were pretty solid and with their pricing shouldn't have a problem surviving?
Posted by wowbestservers, 11-18-2013, 12:40 AM
suffering downtime also. our email service is affected. it's more than an hour now. last week also it was down.
Posted by DavidBandung, 11-18-2013, 12:42 AM

Quote:

Originally Posted by wowbestservers

suffering downtime also. our email service is affected. it's more than an hour now. last week also it was down.

Heuh..
Just Say To Bad VPS Provider it's PhotonVps
Posted by infracom2005, 11-18-2013, 12:47 AM
bad service and poor support.
Posted by Toxman, 11-18-2013, 12:59 AM
This is not looking good my VPS's are down again, and no update from them, not keeping communication going is terrible customer service.
Posted by CasualWebDesigner, 11-18-2013, 01:14 AM

Quote:

Originally Posted by Thelen

you really think they done a runner? i thought they were pretty solid and with their pricing shouldn't have a problem surviving?

Well one would think they would pop in and say something reassuring or at least tweet an update.
Posted by satinderbal, 11-18-2013, 01:19 AM
Photon VPS - Shame ! Shame ! Shame ! Shame ! Shame !

My server again down from last 16 Hours.

I visit your website to submit the ticket.
But what see. You website also not working like my website.

If you are not able to handle your own server and website.
What can other expect from you guys.

I want to clear are you guys are newbie in hosting business. ?
Posted by mixmaxspace, 11-18-2013, 01:20 AM

Quote:

Originally Posted by DavidBandung

Heuh..
Just Say To Bad VPS Provider it's PhotonVps

Keep calm bro... sabar aja
their network seem always trouble for last 2 months, we have been their client since more than 2 years. So no shocked
Also their node always heavy when we access in night, server load is good but slow connection.
if this happened to you for the first time, i suggest you to wait until all network to normal. And move it away if you not satisfied.

PS. Memangnya udah lama disana? segera pindah aja kalo jadi masalah
Posted by wowbestservers, 11-18-2013, 01:20 AM
what could be better than PhotonVPS? We cannot have offline email server because it is so important.
Posted by DavidBandung, 11-18-2013, 01:22 AM

Quote:

Originally Posted by mixmaxspace

Keep calm bro... sabar aja
their network seem always trouble for last 2 months, we have been their client since more than 2 years. So no shocked
Also their node always heavy when we access in night, server load is good but slow connection.
if this happened to you for the first time, i suggest you to wait until all network to normal. And move it away if you not satisfied.

PS. Memangnya udah lama disana? segera pindah aja kalo jadi masalah

iya mbah, udah 2 tahun juga ane, kalo pindah, kemana ya yg murah? ada ide ?
Posted by PremiumHost, 11-18-2013, 01:25 AM
I just try photonvps.com to see what kind of service they provide but their website is not working?
Posted by DavidBandung, 11-18-2013, 01:25 AM

Quote:

Originally Posted by wowbestservers

what could be better than PhotonVPS? We cannot have offline email server because it is so important.

yes, they made us work off, if they could replace all our losses?
Posted by iexo, 11-18-2013, 01:26 AM
Every time I log on there's a new PhotonVPS rant thread!
For over a week! - must be something seriously wrong.
Posted by infracom2005, 11-18-2013, 01:45 AM
WHERE IS SUPPORT???? Never any Reply!!!
Posted by infracom2005, 11-18-2013, 02:50 AM
back up now
Posted by alohadoubt, 11-18-2013, 02:51 AM
seems to be up now
Posted by Kailash12, 11-18-2013, 02:55 AM
Their website is up but their support portal is still down...
Posted by alohadoubt, 11-18-2013, 03:05 AM
I can open a ticket

edit: oh my mistake on their other support site.
Posted by wowbestservers, 11-18-2013, 03:17 AM
it seems online now.
Posted by NZHosts, 11-18-2013, 03:39 AM
Yes well down for several hours last week . Then off it goes today for about 5 hours then back on . Node must have been rebooted. Then it went off again. This is not a good look. The they ask to submit a proper ticket but this is not possible as their client section does not resolve. What a nitemare. Looks like a fresh look for another VPS.
Posted by DavidBandung, 11-18-2013, 03:47 AM

Quote:

Originally Posted by NZHosts

Yes well down for several hours last week . Then off it goes today for about 5 hours then back on . Node must have been rebooted. Then it went off again. This is not a good look. The they ask to submit a proper ticket but this is not possible as their client section does not resolve. What a nitemare. Looks like a fresh look for another VPS.

some problem
Posted by Ominou5, 11-18-2013, 04:11 AM
I am defo not going to buy from them then! thanks for this!
Posted by DavidBandung, 11-18-2013, 04:13 AM
Yeah..
Don't buy form them
Posted by Flori, 11-18-2013, 05:18 AM
Been with them for almost 15 days now. I'm using the VPS only for FOREX trading and I was quite happy with their service till last night. Last night they had a power supply issue and my VPS is down since then. Last communication I got from support is the following "The SSD VMs are being powered up one at time as we speak, there's roughly 600 VMs left to power on.Jimmy Lu
Vice President of Operations".
More than 18 hours after the incident the VPS is still down and I've got no other communication from their support. I plan to close it and ask for the refund. I wouldn't recommend this PhotonVps to anyone

Even 1 min downtime for forex trading is very...imagine 18h. But the worse thing is that they didn't send any notification bulletin about incident so customers could address the issue by their own
Posted by Flori, 11-18-2013, 07:11 AM
19 h and still counting.
Trying to login on their website but I always get the same ****** error
Down for Maintenance (Err 3)
We are currently performing maintenance and will be back shortly.

No banner no nothing to inform the customers what's their progress on the problem
Posted by mgarservers, 11-18-2013, 11:11 AM
Hello Jimmy Liu,

Photonvps.com page is off

All our cloud SSD servers are off.

When do you expect that the service be online again?

This is the second time we have this issue in less than a week

Please post an update as soon as possible.

Regards,

Martin
Posted by Profuse-Jimmy, 11-18-2013, 11:51 AM
We have restored more than 50% of our clients within the 615 facility. We anticipate that a full 100% restoration will be completed in a few hours. Our SSD Cloud line is coming up as we speak, however there's a little over 1000 VMs total that need to be booted one at a time.
Posted by mgarservers, 11-18-2013, 12:39 PM
Hello Jimmy Liu,

Our SSD servers are still down.

Photonvps client portal is still off.

Any additional update?

Martin
Posted by Flori, 11-18-2013, 12:43 PM

Quote:

Originally Posted by Profuse-Jimmy

We have restored more than 50% of our clients within the 615 facility. We anticipate that a full 100% restoration will be completed in a few hours. Our SSD Cloud line is coming up as we speak, however there's a little over 1000 VMs total that need to be booted one at a time.

This is the worst downtime I ever experienced so far. What's your plan to avoid such disasters in the future?
As this was a power failure outage related issue, I'm wondering how come a big service provider like you doesn't have a back-up plan(back-up power lines from another provider or a backup generator)
Posted by Profuse-Jimmy, 11-18-2013, 12:45 PM

Quote:

Originally Posted by mgarservers

Hello Jimmy Liu,

Our SSD servers are still down.

Photonvps client portal is still off.

Any additional update?

Martin

So far only about 200 VMs have been booted, still have a long ways to go.
Posted by Profuse-Jimmy, 11-18-2013, 12:48 PM

Quote:

Originally Posted by Flori

This is the worst downtime I ever experienced so far. What's your plan to avoid such disasters in the future?
As this was a power failure outage related issue, I'm wondering how come a big service provider like you doesn't have a back-up plan(back-up power lines from another provider or a backup generator)

Only 615 facility was affected, if you're on our SSD plans there was minimal downtime. The core was in the facility, however we're upgrading and moving it to One Wilshire to avoid downtimes such as this. We've also disabled automatic failover on the SSD plans to prevent them auto migrating to other nodes and crashing them then creating a domino effect that brings down the whole SSD cluster. OnApp has stated the 3.1 update will resolve this issue and we will have a planned downtime to complete this upgrade at a later time.
Posted by mgarservers, 11-18-2013, 01:54 PM
Hello Jimmy Liu,

Any updates???

My cloud SSD servers are still off
Posted by Toxman, 11-18-2013, 03:30 PM

Quote:

Originally Posted by Profuse-Jimmy

So far only about 200 VMs have been booted, still have a long ways to go.

What is this suppose to mean ? we need times how many hours not words this has been going on for 24 Hrs now.

Let me hear you talk about you refunding down time to everyone that's what I want to hear from you, in 24 Hrs you show up 3-4 times is that treating right your customers ?

You should at least show up every hour and provide updates ! you are not doing us a favor, you are getting paid for a service here.

We need to know how much longer will this crap be going on.

By the way I am already investigating with XO LA about this and the answer will be posted here.
Posted by Profuse-Jimmy, 11-18-2013, 04:03 PM

Quote:

Originally Posted by mgarservers

Hello Jimmy Liu,

Any updates???

My cloud SSD servers are still off

The remainder of the SSD clouds have been queued up to be powered on, it should be completed shortly.
Posted by Profuse-Jimmy, 11-18-2013, 04:05 PM

Quote:

Originally Posted by Toxman

What is this suppose to mean ? we need times how many hours not words this has been going on for 24 Hrs now.

Let me hear you talk about you refunding down time to everyone that's what I want to hear from you, in 24 Hrs you show up 3-4 times is that treating right your customers ?

You should at least show up every hour and provide updates ! you are not doing us a favor, you are getting paid for a service here.

We need to know how much longer will this crap be going on.

By the way I am already investigating with XO LA about this and the answer will be posted here.

We're no longer in the XO building, however Awknet shares the same DC with us and they aren't up yet as well.

http://www.webhostingtalk.com/showthread.php?t=1323030

I would love to update this post every hour, but we're busy migrating the remainder servers into another facility. Our goal is to get everything that's not up yet by tonight.
Posted by wonchuan, 11-18-2013, 05:01 PM

Quote:

Originally Posted by mgarservers

Hi,

VPSs are up.

Our clud SSD plans are still down.

Any feedback?

HI..my server offline more than 35 hours
could you set my server online first?
my server gateway back to normal.
my Ticket #151420
Posted by CGotzmann, 11-18-2013, 05:59 PM
so 615 grand datacenter doesn't have a generator? this is what im hearing.
Posted by Thelen, 11-18-2013, 09:46 PM
how the hell is mains power still down?? power in india is more reliable than this!
Posted by infracom2005, 11-18-2013, 11:29 PM
one more time offline, the worst vps company
Posted by DavidBandung, 11-18-2013, 11:31 PM
OMG Now Down Again
Posted by mgarservers, 11-18-2013, 11:49 PM
Hello Jimmy Liu,

Our SSD servers are again down

Photonvps client portal is again down

Our customers are calling us.

What it is going on now.

Post an update as soon as possible

Martin
Posted by Thelen, 11-19-2013, 01:21 AM
looks like dedicated servers are coming back online, mine did 3hrs ago roughly.
Posted by Profuse-Jimmy, 11-19-2013, 01:36 AM
** Quick update, the following cabs have been de-racked from 615 and moved to our newer facility:

A7, B3, B6, B7, E1, E2, E3, E4, E5, and E6.

We began around noon today and should be completed around midnight. You can expect connectivity back to your servers early tomorrow morning.

We do apologize for this outage and do thank you for your patience.
Posted by Thelen, 11-19-2013, 01:54 AM

Quote:

Originally Posted by Profuse-Jimmy

** Quick update, the following cabs have been de-racked from 615 and moved to our newer facility:

A7, B3, B6, B7, E1, E2, E3, E4, E5, and E6.

We began around noon today and should be completed around midnight. You can expect connectivity back to your servers early tomorrow morning.

We do apologize for this outage and do thank you for your patience.

Why did you have to move, you couldn't have gotten power back on there? Or was this planned all along (to move), and just this brought the timeline forward?

Whats the deal with moving the core to One Wilshire, again planned but brought forward due to this power issue?
Posted by anon-e-mouse, 11-19-2013, 02:12 AM

Quote:

Originally Posted by DavidBandung

OMG Now Down Again

Threads merged.
Posted by Profuse-Jimmy, 11-19-2013, 03:27 AM

Quote:

Originally Posted by Thelen

Why did you have to move, you couldn't have gotten power back on there? Or was this planned all along (to move), and just this brought the timeline forward?

Whats the deal with moving the core to One Wilshire, again planned but brought forward due to this power issue?

The facility is still without power and we wanted to bring our clients up as soon as possible. The main breaker blew and so the facility is around 50% capacity. Rather than waiting another day to complete the replacement we decided to move all cabs without power to the new facility.

The idea of establishing our core in One Wilshire has been in our road map for sometime. In fact prior to this power outage our contract and service order has already started where our engineers were going to put in a new route and migrate the routes off the 615 router. This would have been a smooth cut over. We figured to be in heart of downtown to be near with peers while we increase our network capacity for mitigating DDoS attacks.
Posted by alohadoubt, 11-19-2013, 05:32 AM
The offers are good and the hosting cost is affordable, I've been hosted with them since 2006(in their reseller hosting site) the only problem is the support. I wish I can help them and william, problem is, I'm so far from them.
Posted by ComfortVPS, 11-19-2013, 07:06 AM
Two of our VPS node servers offline more than 48 hours. Psychz ticket #151691 no reply for 12 hours.

Can you make these 2 servers online first?

Such a nightmare for VPS business
Posted by wenxiao001, 11-19-2013, 08:22 AM
Now in the morning, my server cabinet in B3
But it is still not restored

In the TK system, no one reply to me

My server has been offline 48 hours
Please let it recover. . OK?
My business is all ruined. .
please please ...

you can help me check my server?
is B3.16
still can not connnect to server

Quote:

Originally Posted by Profuse-Jimmy

The facility is still without power and we wanted to bring our clients up as soon as possible. The main breaker blew and so the facility is around 50% capacity. Rather than waiting another day to complete the replacement we decided to move all cabs without power to the new facility.

The idea of establishing our core in One Wilshire has been in our road map for sometime. In fact prior to this power outage our contract and service order has already started where our engineers were going to put in a new route and migrate the routes off the 615 router. This would have been a smooth cut over. We figured to be in heart of downtown to be near with peers while we increase our network capacity for mitigating DDoS attacks.

Posted by Thelen, 11-20-2013, 03:12 AM

Quote:

Originally Posted by Profuse-Jimmy

The facility is still without power and we wanted to bring our clients up as soon as possible. The main breaker blew and so the facility is around 50% capacity. Rather than waiting another day to complete the replacement we decided to move all cabs without power to the new facility.

The idea of establishing our core in One Wilshire has been in our road map for sometime. In fact prior to this power outage our contract and service order has already started where our engineers were going to put in a new route and migrate the routes off the 615 router. This would have been a smooth cut over. We figured to be in heart of downtown to be near with peers while we increase our network capacity for mitigating DDoS attacks.

Ah so you already had agreements with the new facility? As well as fiber from there to One Wilshire?

Don't mean to sound skeptical, just some of what you're saying doesn't quite make sense to me.
Posted by alohadoubt, 11-20-2013, 07:18 AM
random downtimes.
Posted by infracom2005, 11-20-2013, 08:00 AM
again offline.
Posted by mgarservers, 11-20-2013, 08:19 AM
Hello Jimmy,

Is photonvps.com down again?

My cloud SSD servers are down again.

Some of my Xen VPS servers are off

Any feedback?
Posted by Demonrik, 11-20-2013, 11:29 AM
VPS Server want offline about 10mins ago.
I see there was planned outage until 4am PST, but all was well upto 7:20am PST

EDIT: Back again after 25mins of downtime.
Posted by ninjamouse, 11-20-2013, 07:54 PM
Cancelled my account. Anyone have any recommendations for providers?
Posted by Flori, 11-21-2013, 10:49 AM
DOWN AGAIN twice today. I guess during this month they had more downtime than up time. My server is really unreliable.
I'm canceling the service as we speak and I'll ask for the refund as they advertise on their website
Posted by Toxman, 11-21-2013, 08:10 PM
VPS is down again it has been more than 48 hours and they just don't care, will be requesting a refund for this month and looking elsewhere, been recommended Digital Ocean will try them.
Posted by hostunderground, 11-23-2013, 01:35 PM
After major downtime. I've backup and moving all 15 VPS to new servers.

But just remaining 1 vps and the node has been down again.

I would like to crazy!
Posted by infracom2005, 11-23-2013, 01:42 PM
bad support, bad service
their delete my vps (is paid for 2 months more), nobody reply
Posted by ravi_9793, 11-23-2013, 01:44 PM

Quote:

Originally Posted by infracom2005

bad support, bad service
their delete my vps (is paid for 2 months more), nobody reply

I guess your VPS is not deleted, but its offline. They have some power problem at one location on which they are working.
Posted by infracom2005, 11-23-2013, 01:48 PM
No, the node is online but my vps is offline. The only reply was
"We are unable to find a VPS on our systems with IP: 173.224.211.xxx"
Posted by infracom2005, 11-23-2013, 04:29 PM
7 hours offline
Posted by alohadoubt, 11-23-2013, 07:05 PM
they have lots of customers but their tech/support are very few. I also open ticket and more than 12hrs now but still no reply.
Posted by hostunderground, 11-23-2013, 07:33 PM
Deplorable, They're good provider I know since 2008.

I have more than 50 vps with them but I got a bit problems with frequency nulled-ip.

So, I moved to other for a few years and I back to them again in this year with 15 vps.

In this comeback, I see they're drop performances like node's power, support staffs, networks issues.
Posted by milliondollar, 11-23-2013, 08:28 PM
I sign up with them early October but cancel it within 2 days due to poor support.

There are also too harsh to their customer. My VPS suspended without sufficient notice because of the slight delay in providing document for fraud check. I think they should ask the document prior to deploying the VPS rather than suspend it when customer already spend time work with it.

I think I made a right decision to cancel & ask for refund.
Posted by Profuse-Jimmy, 11-23-2013, 10:33 PM

Quote:

Originally Posted by infracom2005

7 hours offline

There are no reported outages at this time, please contact our support desk for assistance with your VM.
Posted by Profuse-Jimmy, 11-23-2013, 10:35 PM

Quote:

Originally Posted by hostunderground

Deplorable, They're good provider I know since 2008.

I have more than 50 vps with them but I got a bit problems with frequency nulled-ip.

So, I moved to other for a few years and I back to them again in this year with 15 vps.

In this comeback, I see they're drop performances like node's power, support staffs, networks issues.

Our new SSD plans are more powerful than the old BEAM/WARP/ZAP plans we are phasing out. We've also offer 1Gbps DDoS protection on all servers on our network now. If you're IP is being nulled it's due to exceeding the 1Gbps DDoS protection we offer.
Posted by Profuse-Jimmy, 11-23-2013, 10:37 PM

Quote:

Originally Posted by milliondollar

I sign up with them early October but cancel it within 2 days due to poor support.

There are also too harsh to their customer. My VPS suspended without sufficient notice because of the slight delay in providing document for fraud check. I think they should ask the document prior to deploying the VPS rather than suspend it when customer already spend time work with it.

I think I made a right decision to cancel & ask for refund.

We suspend VMs after 24 hours of not receiving the requested scans for ID verification. If the scans are not received within this 24 hour period the VM will be terminated and charge refunded. If the client needs more time to send in the verification they should update the ticket instead of ignoring it. While we may be strict on ID verification, it's needed for this industry due to the amount of abuse that can occur while we're verifying the client is legitimate or not.
Posted by infracom2005, 11-23-2013, 10:55 PM
15 hours late their respond:

"After looking at the records, it appears SolusVM was synced to the wrong VM and the service you submitted for cancellation yesterday was terminated. "

"This VPS has already been terminated and we do not have any back ups."

I am happy that they have lost all customers. soon will go to bankrupt.

Photonvps is the worst vps service.
Posted by Profuse-Jimmy, 11-23-2013, 10:59 PM

Quote:

Originally Posted by infracom2005

15 hours late their respond:

"After looking at the records, it appears SolusVM was synced to the wrong VM and the service you submitted for cancellation yesterday was terminated. "

"This VPS has already been terminated and we do not have any back ups."

I am happy that they have lost all customers. soon will go to bankrupt.

Photonvps is the worst vps service.

While it's unfortunate this occurred, I believe I already credited your account with a free month worth of service.
Posted by infracom2005, 11-23-2013, 11:12 PM
I recommend to all who have been scammed by PhotonVPS, moving to scalahosting. they answer the tickets in 10 minutes and the servers are very stable.
Posted by Profuse-Jimmy, 11-23-2013, 11:14 PM
Scammed? I'm sorry, but we don't scam anyone.
Posted by infracom2005, 11-23-2013, 11:34 PM
cancel a vps that is paid for 2 months is not a scam?
offer 100% uptime and works 80% is not a scam?
reply after 15 hours is not a scam?
offer backup system and delete vps without backup is not a scam?
Posted by hostunderground, 11-24-2013, 08:18 PM
PhotonVPS is EVIL
Posted by acerk, 11-27-2013, 01:45 AM
do they still have online?
Posted by infracom2005, 11-27-2013, 02:08 AM
after 3 days still offline.
Posted by alohadoubt, 12-02-2013, 12:59 AM
it seems they'r down again.
Posted by aaron27, 12-02-2013, 01:05 AM
down again
Posted by NZHosts, 12-02-2013, 01:28 AM
Hi

I gave up on them some 3 weeks ago down far too often , so much for the 100% uptime

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