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Burstnet Xen node outage.
| Posted by Mowd, 10-20-2013, 02:11 PM |
All of my xen node was down since 4 hours ago.
No reply with ticket, don't answer the phone call.
I will move out all of my vps by the end of the contract.  |
| Posted by Mowd, 10-20-2013, 02:36 PM |
Updated: burstnet did answer the phone call, but my ticket has been mark as duplicated and closed.
Let's wait and see. |
| Posted by IRCCo Jeff, 10-21-2013, 07:41 AM |
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@Mowd , did you make any progress? |
| Posted by Mowd, 10-21-2013, 09:19 AM |
The node back online half hour later after I make the phone call.
And I have to manually boot up all the vps.
The total down time is about 5 hours. I think it's not acceptable. |
| Posted by fleetservers, 10-21-2013, 10:45 AM |
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Did you ask the reason for the downtime you faced ? |
| Posted by Mowd, 10-21-2013, 10:55 AM |
Yes, I did.
They told me there is another VPS abusing the network, but I don't think it's a good reason for 5 hours down time. |
| Posted by jcarney1987, 10-21-2013, 11:09 AM |
Quote:
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Originally Posted by Mowd
Yes, I did.
They told me there is another VPS abusing the network, but I don't think it's a good reason for 5 hours down time.
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I agree, they should have a live monitoring system that should notify them when a server crashes.
They actually own data centers so there is no reason this happened for 5 hours, considering if it was monitored live, they would have known the server was down and would only led to minutes of downtime an hour at most. |
| Posted by Mowd, 10-21-2013, 11:13 AM |
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As another thread of official burstnet account said: this is unmanaged service, this is what you got by the paid. |
| Posted by jcarney1987, 10-21-2013, 11:16 AM |
Quote:
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Originally Posted by Mowd
As another thread of official burstnet account said: this is unmanaged service, this is what you got by the paid.
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Okay an unmanged VPS going down is usually going to be the VPS owners problem,
But if the host node (Server that host all the vps) goes down, that is the Host Problem. They should have live monitoring software installed on those nodes, but to tell you the trust, I've noticed alot of Providers lately that have to be told about a problem with the host node. |
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