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Colo4/Tierpoint Dallas Outage
| Posted by djlurch01, 10-10-2013, 12:33 AM |
3/3 of my servers are unavailable. Pingdom says it started at 11:08pm central. Have now been offline for 25 minutes.
Can't reach Tierport Dallas support. Imagine they are "busy". Anyone else have any information or down? |
| Posted by djlurch01, 10-10-2013, 01:02 AM |
No telephone answer, but they responded to a ticket:
"We are having a localized connectivity outage at the moment and are working
diligently to resolve the issue."
50 minutes totally down. Glad they only have 3/10 of my servers deployed there. Front facing site is in Chicago and running fine. |
| Posted by Andrew-x, 10-10-2013, 01:13 AM |
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50 minutes down time equals to 99.99% uptime, not bad if it's the only downtime for 2013. |
| Posted by CodyRo, 10-10-2013, 01:36 AM |
Quote:
|
Originally Posted by djlurch01
3/3 of my servers are unavailable. Pingdom says it started at 11:08pm central. Have now been offline for 25 minutes.
Can't reach Tierport Dallas support. Imagine they are "busy". Anyone else have any information or down?
|
We didn't see any outages on our end. Which network are you on / did you check from multiple networks that it was down and not a simple routing issue? |
| Posted by djlurch01, 10-10-2013, 01:47 AM |
They did respond to a ticket (see above).
Not sure on the network...and not going to post my IPs publicly. I do know that my servers are in the room that was offline during business hours (noon-7) a few years ago. That was ugly.
They JUST came back online. About 90 minutes of downtime.
Yes! |
| Posted by johnbrown362003, 10-10-2013, 01:48 AM |
|
They came back up 5 minutes ago. Apparently it is only affecting some customers. I understand from a customer they have a temporary fix in place and are not sure if they will need to go down again. |
| Posted by djlurch01, 10-10-2013, 01:53 AM |
That's more information than I have.
Wonder what "temporary fix" means. Maybe I shouldn't go to bed. Uggh. |
| Posted by johnbrown362003, 10-10-2013, 01:56 AM |
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My customer asked me to be accessible (pro bono). Fortunately Colo4 runs a good operation and problems are not frequent. |
| Posted by argv1900, 10-10-2013, 02:13 AM |
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my server is still down |
| Posted by argv1900, 10-10-2013, 02:30 AM |
Now Up.
My server was down for more than 2.5 hours ! |
| Posted by Steven, 10-10-2013, 10:57 AM |
Quote:
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Originally Posted by CodyRo
We didn't see any outages on our end. Which network are you on / did you check from multiple networks that it was down and not a simple routing issue?
|
There definitely was a outage there last night, had half a dozen people go down. |
| Posted by CodyRo, 10-11-2013, 02:31 AM |
Quote:
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Originally Posted by Steven
There definitely was a outage there last night, had half a dozen people go down.
|
That's why I asked which network. They run two. Or was this a power issue? We have several machines there without a hiccup. You'd likely see a thread here if we did.
Not sure why people don't provide more information when posting about things  . |
| Posted by johnbrown362003, 10-11-2013, 05:39 PM |
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They had an issue with one of their core routers, thus only a segment was affected. They did send out an RFO to their customers with details and resolutions. |
| Posted by CodyRo, 10-11-2013, 08:41 PM |
Quote:
|
Originally Posted by johnbrown362003
They had an issue with one of their core routers, thus only a segment was affected. They did send out an RFO to their customers with details and resolutions.
|
That explains that - anyone care to forward me the RFO? |
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