Hostdime [merged]

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Posted by Zimple, 09-28-2013, 07:59 AM
Does anyone face troubles with hostdime ? Seems like almost everything of mine has gone offline.
Posted by DimeNOC Dennis, 09-28-2013, 08:07 AM

Quote:

Originally Posted by Zimple

Does anyone face troubles with hostdime ? Seems like almost everything of mine has gone offline.

Hello Zimple,

We are currently experiencing an issue with a portion of our data center that we are troubleshooting actively. We will work to get all services back up as soon as possible and we apologize for the inconvenience.

Thank you
Posted by DimeNOC Dennis, 09-28-2013, 08:29 AM
As an additional update, the issue has been identified and isolated to 16 cabinets within our Orlando Datacenter. We are working to resolve those cabinets at this time and we appreciate patience and understanding at this time.
Posted by DimeNOC Dennis, 09-28-2013, 09:31 AM
To update further, servers are coming back online at this time, but our technicians must visit each server prior so there may be a slight delay in full resolution. We have called in extra hands to ensure this is resolved as soon as possible and we appreciate everyone's patience at this time.
Posted by kempes, 09-28-2013, 09:38 AM
Hi Dennis,

Does the outage include VPSs from vpslatch? I've got a vps at vpslatch that is down at the moment. VPSLatch core website is also down from my end.

Thank you for your update.
Posted by DimeNOC Dennis, 09-28-2013, 09:47 AM

Quote:

Originally Posted by kempes

Hi Dennis,

Does the outage include VPSs from vpslatch? I've got a vps at vpslatch that is down at the moment. VPSLatch core website is also down from my end.

Thank you for your update.

Hello kempes,

VPSLatch US servers are hosted out of our Orlando Data center, and some VPS nodes were in the cabinets affected, so yes, your VPS could be affected. As far as CORE being down, at this time I am seeing it working without issues so that may be a separate problem entirely. We will look into it as well though.

Thank you for your patience.
Posted by kempes, 09-28-2013, 09:55 AM
Dennis,

Thank you for your update. From my end, vpslatch.net and their core.vpslatch.net are down.

And

http://isup.me/core.vpslatch.net and http://isup.me/vpslatch.net

agree with me. I hope the outage will not be long.
Posted by Ethernet Servers, 09-28-2013, 10:01 AM
VPSlatch core works fine for me, despite isup.me saying otherwise.
Posted by DimeNOC Dennis, 09-28-2013, 10:03 AM

Quote:

Originally Posted by kempes

Dennis,

Thank you for your update. From my end, vpslatch.net and their core.vpslatch.net are down.

And

http://isup.me/core.vpslatch.net and http://isup.me/vpslatch.net

agree with me. I hope the outage will not be long.

We are actively investigating this as well. It seems there may be some issues with routing that are unrelated to the greater issue we experienced today. The sites appear to work from most geographic locations, but not from others. We will continue to actively troubleshoot until we are confident in a full resolution.

Thank you
Posted by oblivio1, 09-28-2013, 10:06 AM
does anyone else notice their hostdime down? According to my alert service, i have been down for over 2hrs now. Grrrrr!
Posted by Zimple, 09-28-2013, 10:08 AM
Dennis ,

Are you sure it works for most geographic locations ?

Still they are down for me. Even pingdom verify the same.

Core also still down for me.
Posted by HostingOwner-SS, 09-28-2013, 10:09 AM
Working fine on my end, hostdime is up. but according to http://downforeveryoneorjustme.com/hostdime.com it looks down strange to me.
Posted by oblivio1, 09-28-2013, 10:13 AM
Very strange i can't even get to hostdime.com
they also have on their twitter that they are down https://twitter.com/hostdime

Anyone else able to use hostdime?
Posted by DimeNOC Dennis, 09-28-2013, 10:19 AM

Quote:

Originally Posted by Zimple

Dennis ,

Are you sure it works for most geographic locations ?

Still they are down for me. Even pingdom verify the same.

Core also still down for me.

Yes, I am sure it was working for most geographic locations. At this time, we are no longer seeing that issue though and isup.me as well as the two geographic locations I was testing from are now working properly. Can you confirm CORE is now working from your end?

Thank you
Posted by Zimple, 09-28-2013, 10:29 AM
Yes, core is up.

Please look at ticket 804424. Now its only 1 server down at the moment
Posted by DimeNOC Dennis, 09-28-2013, 10:32 AM

Quote:

Originally Posted by Zimple

Yes, core is up.

Please look at ticket 804424. Now its only 1 server down at the moment

We are well aware of the remaining issues and are working to resolve them as we have an actively updating list. Thank you for your patience and understanding at this time.
Posted by Ethernet Servers, 09-28-2013, 10:34 AM
Good work to see HD are actively providing updates on Twitter and here on WHT.
Posted by kempes, 09-28-2013, 10:42 AM
Just an update from me.

Core is now accessible from my end. But my vps is still not accessible.

Tracerouting to my VPS currently stops at

Quote:

7.
8.
9. 557 ms 668 ms 424 ms HostDime-gw.1ge.tinet.net [213.200.73.30]
10.
11.

Posted by DimeNOC Dennis, 09-28-2013, 10:46 AM

Quote:

Originally Posted by kempes

Just an update from me.

Core is now accessible from my end. But my vps is still not accessible.

Tracerouting to my VPS currently stops at

Hello kempes,

Thank you for confirming that CORE is now accessible. While the majority of services have been restored, we still have a good number still down that we are actively working to resolve. We have "called in the calvary" as it were and have all hands on deck available to bring a full resolution to this issue as swiftly as possible.

Thank you again for your patience and understanding.
Posted by oblivio1, 09-28-2013, 01:11 PM
sorry, i know there are a lot of hostdime fans here but over 5hrs down???

i spend thousands getting my servers clustered, state of the heart hardware etc only to get big down from the data center..damn! I thought they had redundancy that would prevent this. i understand downtime but 5hrs is loooooong!!!

i just needed to rant!!
Posted by DimeNOC Dennis, 09-28-2013, 01:15 PM

Quote:

Originally Posted by oblivio1

sorry, i know there are a lot of hostdime fans here but over 5hrs down???

i spend thousands getting my servers clustered, state of the heart hardware etc only to get big down from the data center..damn! I thought they had redundancy that would prevent this. i understand downtime but 5hrs is loooooong!!!

i just needed to rant!!

Hello oblivio1,

I understand your frustration but please note that we have gotten the vast majority of services that were affected by this downtime up and running. The problems that we are dealing with now are residual issues due to the outage, and are taking some time to fully troubleshoot. Even the most redundancy however cannot prevent some issues, and that is just something that requires us to work through to fully resolve.

Again, I apologize for the fact that you are having continued issues but please note that we are still actively working on these issues and will not rest until they are all resolved.

Thank you for your patience and understanding
Posted by Zimple, 09-28-2013, 01:34 PM

Quote:

Originally Posted by DimeNOC Dennis

We are well aware of the remaining issues and are working to resolve them as we have an actively updating list. Thank you for your patience and understanding at this time.

Thanks!. Its came online.
Posted by twhiting9275, 09-28-2013, 01:35 PM
I have to say that the amount of time it takes for this company to address its own issues is a joke.
3 hours down this morning , unacceptable by all means
Posted by Zimple, 09-28-2013, 01:38 PM

Quote:

Originally Posted by DimeNOC Dennis

Hello oblivio1,

I understand your frustration but please note that we have gotten the vast majority of services that were affected by this downtime up and running. The problems that we are dealing with now are residual issues due to the outage, and are taking some time to fully troubleshoot. Even the most redundancy however cannot prevent some issues, and that is just something that requires us to work through to fully resolve.

Again, I apologize for the fact that you are having continued issues but please note that we are still actively working on these issues and will not rest until they are all resolved.

Thank you for your patience and understanding

On other note, same thing happen in the last month as well.

http://www.webhostingtalk.com/showthread.php?t=1299552

We expect network issues not to happen in every month, which take couple of hours to resolve.
Posted by DimeNOC Dennis, 09-28-2013, 01:53 PM

Quote:

Originally Posted by twhiting9275

I have to say that the amount of time it takes for this company to address its own issues is a joke.
3 hours down this morning , unacceptable by all means

The vast majority of our clients were up far quicker than 3 hours, but I do agree that your experience is not something we should ever experience again. We are working to redouble our efforts to prevent such an issue from occurring again.

Quote:

Originally Posted by Zimple

On other note, same thing happen in the last month as well.

http://www.webhostingtalk.com/showthread.php?t=1299552

We expect network issues not to happen in every month, which take couple of hours to resolve.

The issues experienced today are in no way similar or related to the issues we experienced a month ago. We will release a full RFO detailing the issues today, as per our policies. While I understand for the end user, down time is down time, we are constantly working to improve our services and infrastructure to obtain the highest level of stability possible.

We appreciate your patience and understanding at this time.

Thank you
Posted by twhiting9275, 09-28-2013, 02:05 PM

Quote:

Originally Posted by DimeNOC Dennis

The issues experienced today are in no way similar or related to the issues we experienced a month ago.

The same or not the same, the point brought up is very valid. This stuff happens far too frequently and takes way too long to resolve
I have to say that I've all but given up on this specific VPS, because it's just unreliable.
Posted by DimeNOC Dennis, 09-28-2013, 02:09 PM

Quote:

Originally Posted by twhiting9275

The same or not the same, the point brought up is very valid. This stuff happens far too frequently and takes way too long to resolve
I have to say that I've all but given up on this specific VPS, because it's just unreliable.

twhiting9275,

Please read the rest of the paragraph of my response regarding that. We do understand that even though it's not the same issue, down time is down time for our clients, and we are redoubling our efforts to ensure that our clients receive the uptime they deserve. We will not rest until our clients have the service level they expect from our company, and that I can promise.

Thank you
Posted by HostDime, 09-28-2013, 02:26 PM

Quote:

Originally Posted by oblivio1

sorry, i know there are a lot of hostdime fans here but over 5hrs down???

i spend thousands getting my servers clustered, state of the heart hardware etc only to get big down from the data center..damn! I thought they had redundancy that would prevent this. i understand downtime but 5hrs is loooooong!!!

i just needed to rant!!

Are you still having issues? please post your ticket id or email your info manny.v @ hostdime.com
Posted by oblivio1, 09-28-2013, 02:28 PM
for me personally, i haven't had any serious down time since January 2012. I have been by the data center a lot and the guys there are pretty friendly. I will say they are friendlier than that other data center we also use We did have some 30 minute hiccups but generally clients seem to see through those. Another one of these serious down times (now 7hrs and counting) will cripple my business!! We run hosted quickbooks for a lot of accounts and though no downtime is a good down time. Today is probably the best day. Jewish day off and not a weekday.

Guys please find, fix and please find ways to prevent. This is awful!!
Posted by oblivio1, 09-28-2013, 02:32 PM

Quote:

Originally Posted by HostDime

Are you still having issues? please post your ticket id or email your info manny.v @ hostdime.com

yes. I just forwarded you my ticket.
Posted by HostDime, 09-28-2013, 02:53 PM

Quote:

Originally Posted by twhiting9275

I have to say that the amount of time it takes for this company to address its own issues is a joke.
3 hours down this morning , unacceptable by all means

twhiting9275,

As Dennis said we understand your frustration, no downtime is acceptable, to us not even 1 minute. However we work in a industry where there are times things go wrong. We are very diligent and this will be assessed in detail.

Just to make it clear not all servers were down 3 hours, a big majority of them were resolved and up within 1 hour. The ones which still had issues were isolated issues to that particular server.

If you are still down please contact me personally asap manny.v @ hostdime.com
Posted by HostDime, 09-28-2013, 02:57 PM

Quote:

Originally Posted by oblivio1

sorry, i know there are a lot of hostdime fans here but over 5hrs down???

i spend thousands getting my servers clustered, state of the heart hardware etc only to get big down from the data center..damn! I thought they had redundancy that would prevent this. i understand downtime but 5hrs is loooooong!!!

i just needed to rant!!

oblivio1,

Thanks I got your message and I am working with you personally on this. Just to be clear even with redundancy in place, no data center is immune to no issues.
Posted by HostDime, 09-28-2013, 02:59 PM
To everyone else, if you are still having an issue please contact me personally so I can look into it. Everything should be back to normal already besides a few servers with isolated issues as Dennis said.

AIM: DimeNoc Manny
MSN and GoogleTalk: manny.v@hostdime.com
Skype: HostDime
Email: manny.v @ hostdime.com
Posted by DimeNOC Dennis, 09-28-2013, 03:00 PM

Quote:

Originally Posted by HostDime

To everyone else, if you are still having an issue please contact me personally so I can look into it. Everything should be back to normal already besides a few servers with isolated issues as Dennis said.

AIM: DimeNoc Manny
MSN and GoogleTalk: manny.v@hostdime.com
Skype: HostDime
Email: manny.v @ hostdime.com

In addition, my contact details are below:

AIM: DimeNOC Dennis
Skype: dimenoc.dennis
Email: dennis.h @ hostdime.com

Thank you all for your understanding during this difficult situation.
Posted by Ween, 09-28-2013, 03:35 PM
Thanks for your speedy attention to my lingering email port issue, Dennis!
Posted by hotftuna, 09-28-2013, 05:46 PM
Host is up but I have database connection issues still at 5:45 pm. I opened a ticket at 1:36 pm.

I am very disappointed with HD.
Posted by HostDime, 09-28-2013, 05:48 PM
hotftuna,

Please message / email me your ticket # we are going through the ticket as fast as we can due to the influx that came in

AIM: DimeNoc Manny
MSN and GoogleTalk: manny.v@hostdime.com
Skype: HostDime
Email: manny.v @ hostdime.com
Posted by hotftuna, 09-28-2013, 05:51 PM
Just emailed you.

Thank you Manny.
Posted by HostDime, 09-28-2013, 09:57 PM
hotftuna,

All your issues were solved earlier. You use to have a dedicated server with us and I recall helping you extensively. Hopefully you know this is an isolated issue
Posted by hotftuna, 09-28-2013, 11:01 PM
HostDime resolved all of my issues that resulted from the servers going down this morning.

Thank you Manny, Dennis and support staff.
Posted by chatbox, 09-30-2013, 03:48 PM

Trying to contact via PM for another issue and it says

Quote:

HostDime has exceeded their stored private messages quota and cannot accept further messages until they clear some space.

Posted by HostDime, 09-30-2013, 03:50 PM
AIM: DimeNoc Manny
MSN and GoogleTalk: manny.v@hostdime.com
Skype: HostDime
Email: manny.v @ hostdime.com
Posted by houstong8, 09-30-2013, 06:10 PM
And down again

PING core.hostdime.com (72.29.91.46): 56 data bytes
Request timeout for icmp_seq 0
Request timeout for icmp_seq 1
Request timeout for icmp_seq 2
Request timeout for icmp_seq 3
Request timeout for icmp_seq 4
Request timeout for icmp_seq 5
Request timeout for icmp_seq 6
Request timeout for icmp_seq 7
Request timeout for icmp_seq 8
Request timeout for icmp_seq 9
Request timeout for icmp_seq 10
Request timeout for icmp_seq 11
Request timeout for icmp_seq 12
Request timeout for icmp_seq 13
Request timeout for icmp_seq 14
Request timeout for icmp_seq 15
Request timeout for icmp_seq 16
Request timeout for icmp_seq 17
Request timeout for icmp_seq 18
Request timeout for icmp_seq 19
Request timeout for icmp_seq 20
Request timeout for icmp_seq 21
Request timeout for icmp_seq 22
Request timeout for icmp_seq 23
Request timeout for icmp_seq 24
Request timeout for icmp_seq 25
Request timeout for icmp_seq 26
Request timeout for icmp_seq 27
Request timeout for icmp_seq 28
Request timeout for icmp_seq 29
Request timeout for icmp_seq 30
Request timeout for icmp_seq 31
Request timeout for icmp_seq 32
Posted by DimeNOC Dennis, 09-30-2013, 06:12 PM

Quote:

Originally Posted by houstong8

And down again

PING core.hostdime.com (72.29.91.46): 56 data bytes
Request timeout for icmp_seq 0
Request timeout for icmp_seq 1
Request timeout for icmp_seq 2
Request timeout for icmp_seq 3
Request timeout for icmp_seq 4
Request timeout for icmp_seq 5
Request timeout for icmp_seq 6
Request timeout for icmp_seq 7
Request timeout for icmp_seq 8
Request timeout for icmp_seq 9
Request timeout for icmp_seq 10
Request timeout for icmp_seq 11
Request timeout for icmp_seq 12
Request timeout for icmp_seq 13
Request timeout for icmp_seq 14
Request timeout for icmp_seq 15
Request timeout for icmp_seq 16
Request timeout for icmp_seq 17
Request timeout for icmp_seq 18
Request timeout for icmp_seq 19
Request timeout for icmp_seq 20
Request timeout for icmp_seq 21
Request timeout for icmp_seq 22
Request timeout for icmp_seq 23
Request timeout for icmp_seq 24
Request timeout for icmp_seq 25
Request timeout for icmp_seq 26
Request timeout for icmp_seq 27
Request timeout for icmp_seq 28
Request timeout for icmp_seq 29
Request timeout for icmp_seq 30
Request timeout for icmp_seq 31
Request timeout for icmp_seq 32

Hello houstong8,

There seems to be an isolated network issue in routing to our data center. We are actively working on it as I post this.

Thank you
Posted by RangeHosting, 09-30-2013, 06:13 PM
Is HostDime down now? I cannot access my server or core, the phones are down and chat times out.
Posted by HostDime, 09-30-2013, 06:17 PM
www.hostdime.com is loading without issues

There is a 20G+ DDOS attack which is currently being filtered which should resolve any connectivity issues
Posted by Ween, 09-30-2013, 06:17 PM

Quote:

Originally Posted by RangeHosting

Is HostDime down now? I cannot access my server or core, the phones are down and chat times out.

Yes, Dennis from Hostdime replied right before you.

At least their Server Status page is working at the moment:

hostdime . com/facilities/server-status/

It's showing lots of "connection actively refused" messages.
Posted by RangeHosting, 09-30-2013, 06:22 PM

Quote:

Originally Posted by HostDime

www.hostdime.com is loading without issues

There is a 20G+ DDOS attack which is currently being filtered which should resolve any connectivity issues

I can't get to https://core.hostdime.com/ or my server, both timeout and I can't seem to contact support.

I will try to be patient but I am getting calls from my customers too.
Posted by octeto, 09-30-2013, 06:26 PM
same here, weird enough i can access one of my servers, but not the other, seems to be a local netqork error that affects only certain rooms o racks???
Posted by serverian, 09-30-2013, 06:28 PM
Call me crazy but I don't see a 20Gbps DDoS here: http://www.hostdime.com/facilities/network-status/
Posted by HostDime, 09-30-2013, 06:29 PM
Those graphs are for 30 days, they will not show what is happening hour by hour
Posted by octeto, 09-30-2013, 06:35 PM
Can you please provide any resolution time estimate?
Posted by HostDime, 09-30-2013, 06:43 PM
The filtering is actively being applied I don't expect it to take much longer for the routes to accept the filtering
Posted by BloggerDude, 09-30-2013, 06:49 PM
The sites I have hosted with VPSlatch are down, I was not able to submit a ticket, because VPSlatch is also down right now.

I know VPSlatch is Hostdime, so any ideas when the service will be back?
Posted by TmzHosting, 09-30-2013, 06:54 PM
I can't access CORE.

- Daniel
Posted by octeto, 09-30-2013, 07:07 PM
Its soo weird that i have no slow service or access problems to one of my servers and cannot access the other, the traceroutes to both are identical, except one justr doesn go farther than the other:

Traceroute

Tracing route to ***********t [64.37.**.***]...
hop rtt rtt rtt ip address fully qualified domain name
1 0 0 0 208.101.16.73 208.101.16.73-static.reverse.softlayer.com
2 45 0 0 66.228.118.157 ae11.dar02.sr01.dal01.networklayer.com
3 0 0 0 173.192.18.252 ae14.bbr01.eq01.dal03.networklayer.com
4 0 0 0 157.238.224.225 ae-6.r07.dllstx09.us.bb.gin.ntt.net
5 0 0 0 129.250.3.66 ae-6.r20.dllstx09.us.bb.gin.ntt.net
6 37 30 31 129.250.3.175 ae-2.r21.miamfl02.us.bb.gin.ntt.net
7 30 30 30 129.250.3.173 ae-2.r05.miamfl02.us.bb.gin.ntt.net
8 38 38 38 129.250.194.126 xe-0-7-0-14.r05.miamfl02.us.ce.gin.ntt.net
9 177 156 * 72.29.88.34 xe7-1-mco1.cr2.dimenoc.com
10 * * *
11 * * *
12 * * *

and this one goes through:

Traceroute

Tracing route to ************* [64.37.**.***]...
hop rtt rtt rtt ip address fully qualified domain name
1 0 0 0 208.101.16.73 208.101.16.73-static.reverse.softlayer.com
2 0 0 0 66.228.118.157 ae11.dar02.sr01.dal01.networklayer.com
3 0 0 0 173.192.18.252 ae14.bbr01.eq01.dal03.networklayer.com
4 0 0 0 157.238.224.225 ae-6.r07.dllstx09.us.bb.gin.ntt.net
5 0 0 0 129.250.3.66 ae-6.r20.dllstx09.us.bb.gin.ntt.net
6 31 31 30 129.250.3.175 ae-2.r21.miamfl02.us.bb.gin.ntt.net
7 31 31 30 129.250.3.173 ae-2.r05.miamfl02.us.bb.gin.ntt.net
8 39 39 38 129.250.194.126 xe-0-7-0-14.r05.miamfl02.us.ce.gin.ntt.net
9 * 252 * 72.29.88.34 xe7-1-mco1.cr2.dimenoc.com
10 37 37 37 64.37.**.*** *********

Trace complete
Posted by octeto, 09-30-2013, 07:43 PM

Quote:

Originally Posted by HostDime

The filtering is actively being applied I don't expect it to take much longer for the routes to accept the filtering

Why is it taking so long??? its been almost two hours or so downed.

any info apprecciated
Posted by kempes, 09-30-2013, 07:44 PM
Another network problem with VPSLatch/HostDime!!
Posted by liquidfractal, 09-30-2013, 07:52 PM
I can't get to any of my sites either...but let's all keep in mind that VPSlatch/HostDime have a good reputation; I for one haven't seen an outage like this in, well, ever. In my mind, they've earned some patience; they are actually really good at outage and service notifications.

Stuff happens on the intertubes.
Posted by HostDime, 09-30-2013, 07:54 PM
LARGE dns reflection DDOS attack which we are still here fighting we don't expect this to be filtered much longer we appreciate your patience
Posted by HostDime, 09-30-2013, 07:54 PM

Quote:

Originally Posted by liquidfractal

I can't get to any of my sites either...but let's all keep in mind that VPSlatch/HostDime have a good reputation; I for one haven't seen an outage like this in, well, ever. In my mind, they've earned some patience; they are actually really good at outage and service notifications.

Stuff happens on the intertubes.

Thanks for your understanding!
Posted by octeto, 09-30-2013, 07:58 PM
I agree with liquidfractal, never seen outages in hostdime. BUT this is the second one in 3 days timeframe, last saturday we took 4 hours downtime in both our servers, now we are reaching 3 hours in one of them. I truly hope this is a coincidence.

ANY NEWS????
Posted by HostDime, 09-30-2013, 08:07 PM
You should start seeing things stabilize any second now, thanks for your patience
Posted by Grimley, 09-30-2013, 08:08 PM

Quote:

Originally Posted by octeto

I agree with liquidfractal, never seen outages in hostdime. BUT this is the second one in 3 days timeframe, last saturday we took 4 hours downtime in both our servers, now we are reaching 3 hours in one of them. I truly hope this is a coincidence.

ANY NEWS????

They posted that they are under a DDOS attack.
Posted by oblivio1, 09-30-2013, 08:12 PM
I had 7hrs down Saturday and today took a 2hrs down. What is going on at hostdime recently?

I am beginning to get a bit worried.

I will continue to monitor.
Posted by RangeHosting, 09-30-2013, 08:19 PM
I can access my server again.

Now to start handing out SLA violation credit.
Posted by HostDime, 09-30-2013, 08:22 PM
Thanks for your patience everything is back to normal now. We appreciate your patience and understanding.
Posted by octeto, 09-30-2013, 08:36 PM
yup, tytytytyty
Posted by you86, 10-03-2013, 11:10 AM
down again
Posted by HostDime, 10-03-2013, 11:11 AM
We are not down or having any issues. If you are having a specific issue please use the normal support channels so we can assist you.
Posted by serverian, 10-04-2013, 06:58 AM
Hostdime Orlando got down 1 minute ago and even their website is down at the moment.

Hostdime is on fire these days!
Posted by alvaroednilson, 10-04-2013, 07:04 AM
In recent times I have logged several falls there, yesterday was 2~3 minutes offline.
Posted by houstong8, 10-04-2013, 07:10 AM
Down for me too, here's one node I monitor:

2013-10-04 06:06:47 SNMP Uptime: 0, CPU Load: 0, 0, 0 Packet Loss: 100%
2013-10-04 06:05:46 SNMP Uptime: 0, CPU Load: 0, 0, 0 Packet Loss: 100%
2013-10-04 06:04:47 SNMP Uptime: 0, CPU Load: 0, 0, 0 Packet Loss: 100%
2013-10-04 06:03:47 SNMP Uptime: 0, CPU Load: 0, 0, 0 Packet Loss: 100%
2013-10-04 06:02:46 SNMP Uptime: 0, CPU Load: 0, 0, 0 Packet Loss: 100%
2013-10-04 06:01:46 SNMP Uptime: 0, CPU Load: 0, 0, 0 Packet Loss: 100%
2013-10-04 06:00:46 SNMP Uptime: 0, CPU Load: 0, 0, 0 Packet Loss: 100%
2013-10-04 05:59:46 SNMP Uptime: 0, CPU Load: 0, 0, 0 Packet Loss: 100%
2013-10-04 05:58:46 SNMP Uptime: 0, CPU Load: 0, 0, 0 Packet Loss: 100%
2013-10-04 05:57:46 SNMP Uptime: 0, CPU Load: 0, 0, 0 Packet Loss: 100%
2013-10-04 05:56:46 SNMP Uptime: 0, CPU Load: 0, 0, 0 Packet Loss: 100%
2013-10-04 05:55:47 SNMP Uptime: 0, CPU Load: 0, 0, 0 Packet Loss: 100%
2013-10-04 05:53:07 SNMP Uptime: 5 days, 21:32:34.06 CPU Load: 0.14, 0.06, 0.01 Packet Loss: 0%
Posted by HostingOwner-SS, 10-04-2013, 07:26 AM
Down for me as well.
Posted by DimeNOC Dennis, 10-04-2013, 07:31 AM
Hello,

We are actively investigating this.

Thank you,
Posted by alvaroednilson, 10-04-2013, 07:41 AM
This online here again.
Posted by houstong8, 10-04-2013, 07:43 AM
Doesn't seem power related. I have a layer3 device that does sub-netting in a private rack @ HD with it's own IP from HD that's not part of my own IP resources. Nothing else is accessible, i.e. I can reach the IP HD gave me, but none of my own IPs that they advertise for me to their peers. Not seeing any packet loss to that device. Some kind of peering/BGP issue maybe.

EDIT: Now I'm seeing everything online again.
Posted by DimeNOC Dennis, 10-04-2013, 07:46 AM
Hello all,

All issues are now resolved. The routing issues were relegated to less than 10 IP ranges in our Orlando datacenter and the issue was resolved within about 30 minutes of initial report.

Thank you
Posted by HostDime, 10-04-2013, 07:56 AM
This was a indeed peering issue that effected about 8 class c's. Our internal monitoring detected it and was addressed right away.
Posted by houstong8, 10-05-2013, 12:03 AM
Down again, seems like same issue as earlier.
Posted by DimeNOC Dennis, 10-05-2013, 12:08 AM

Quote:

Originally Posted by houstong8

Down again, seems like same issue as earlier.

Hello houstong8,

We aren't experiencing any issues at this time and I do not see any drops in our system. I highly suggest contacting our support team if you are experiencing any issues with your specific service.

Thank you
Posted by houstong8, 10-05-2013, 12:17 AM
Wasn't able to load your site from home and outage was very similar to the earlier outage. I have monitoring of devices from two other data centers via snmp and a custom udp client/server monitoring packet loss and jitter. Only lasted 6 minutes, affected devices in different racks. Pretty sure nothing on my end.
Posted by DimeNOC Dennis, 10-05-2013, 12:20 AM

Quote:

Originally Posted by houstong8

Wasn't able to load your site from home and outage was very similar to the earlier outage. I have monitoring of devices from two other data centers via snmp and a custom udp client/server monitoring packet loss and jitter. Only lasted 6 minutes, affected devices in different racks. Pretty sure nothing on my end.

We will check into the report and ensure any issues are dealt with.

Thank you
Posted by ivor, 10-05-2013, 05:30 AM
Is VPSLatch still having network problems? My VPS just went down for about an hour now.
Posted by Zimple, 10-05-2013, 06:13 AM

Quote:

Originally Posted by houstong8

Wasn't able to load your site from home and outage was very similar to the earlier outage. I have monitoring of devices from two other data centers via snmp and a custom udp client/server monitoring packet loss and jitter. Only lasted 6 minutes, affected devices in different racks. Pretty sure nothing on my end.

I can confirm that too. PingdomAlert UP:
SERVER2 is UP again at - , after 5m of downtime.
Posted by DimeNOC Dennis, 10-05-2013, 08:28 AM

Quote:

Originally Posted by ivor

Is VPSLatch still having network problems? My VPS just went down for about an hour now.

Hello ivor,

We are not having any issues and did not around the time of your post. If you are still experiencing issues, I strongly urge you to place a ticket with our Support department. Please note, if we were experiencing a large scale issue, both our twitter and facebook feeds would be updated:

http://twitter.com/hostdime
http://facebook.com/hostdime

Thank you
Posted by HostDime, 10-05-2013, 10:29 AM

Quote:

Originally Posted by houstong8

Wasn't able to load your site from home and outage was very similar to the earlier outage. I have monitoring of devices from two other data centers via snmp and a custom udp client/server monitoring packet loss and jitter. Only lasted 6 minutes, affected devices in different racks. Pretty sure nothing on my end.

Please do contact our support via livechat or email if you experience any further issues so we can look into them specifically because this wasn't a network wide issue so we want to look into your specific issue to address the root of it.

We appreciate your assistance to help you.
Posted by ivor, 10-05-2013, 07:31 PM

Quote:

Originally Posted by HostDime

Please do contact our support via livechat or email if you experience any further issues so we can look into them specifically because this wasn't a network wide issue so we want to look into your specific issue to address the root of it.

We appreciate your assistance to help you.

Oh, hi, sorry I didn't have a chance to come back here yesterday. I opened the ticket and the problem was resolved about one hour after I opened it. The VPS is now up and running now. Thanks.

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