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Google apologises for lengthy Gmail outage
| Posted by DotVPS-J, 09-24-2013, 03:00 PM |
Google has apologised for a temporary fault that affected millions of users of its Gmail service.
Up to half of users were affected, over 12 hours from 15:00 BST on Monday, with many taking to Twitter to complain.
Google said the delivery of some messages had been halted for a few seconds while others were "more severely delayed".
On Gmail's status dashboard, it said: "We're aware that prompt delivery is an important part of the Gmail experience.
"And today's experience fell far short of our standards."
Last month, Google experienced blackouts across all of its services.
And although they only lasted a few minutes, it saw worldwide internet traffic plunge by about 40%.
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I know this caused issues did it for anyone else? |
| Posted by richardhay, 09-24-2013, 09:59 PM |
We saw messages delayed oddly... a message with a time of 10:30AM showed up around 4PM, while other messages were delayed on time. It made yesterday a bit rough since we kept having old messages suddenly show up at the bottom of our queue.
Glad to say that today was much better, so the problem, at least for us, appears resolved.
Richard |
| Posted by kpmedia, 09-25-2013, 12:38 AM |
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many taking to Twitter to complain.
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Who wants to bet those are from $0 free customers, too. 
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| Posted by Fakher, 09-25-2013, 12:58 AM |
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Originally Posted by kpmedia
Who wants to bet those are from $0 free customers, too.
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Yes, but giving a service for free doesn't mean you have the right to provide a bad service too 
In this case for google, of course their service has been outstanding for years, and the downtimes are the part of the this industry.. |
| Posted by Vex76, 09-25-2013, 01:27 AM |
Let me guess - they aren't telling what exactly was causing the problem  |
| Posted by Surge Network, 09-25-2013, 05:47 AM |
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It didn't affect me, I only use gmail for personal emails which isn't used that often, but then again I can see how this can be a problem for others. |
| Posted by ericgregory, 09-25-2013, 11:25 AM |
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Originally Posted by Fakher
Yes, but giving a service for free doesn't mean you have the right to provide a bad service too
In this case for google, of course their service has been outstanding for years, and the downtimes are the part of the this industry.. |
Are you serious? C'mon dude. Have you never heard the old adage "you get what you pay for."
If you pay nothing for a service you should not have *ANY* expectations because the service provider has no expectations of receiving anything of value from you, the user, in return for their efforts. |
| Posted by NEQ3 - Sam, 09-25-2013, 11:35 AM |
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I think the paid google apps customers were also affected since they are on the same network. |
| Posted by NetworkPanda, 09-25-2013, 12:01 PM |
There was another thread about this:
http://www.webhostingtalk.com/showthread.php?t=1306455
It took them 48 hours, but Google finally published an official explanation.
And yes, it affected Google Apps as well, I can confirm this. |
| Posted by Maple-Hosting, 09-27-2013, 02:39 PM |
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Originally Posted by ericgregory
Are you serious? C'mon dude. Have you never heard the old adage "you get what you pay for."
If you pay nothing for a service you should not have *ANY* expectations because the service provider has no expectations of receiving anything of value from you, the user, in return for their efforts.
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That is simply not true.
Every provider has an obligation to you as the service consumer. The fact that the service is free does not make it any less of an obligation.
Unlike when you pick your children up from a soccer practice, this isn't a "favor" or a good-deed that Google is doing.
Google is making A LOT of money and your usage of their services (even if you are not paying) are partially the reason for that. They are obligated to provide high level of service simply because if they do not, they will lose users.
Google is actually a perfect example of how a FREE service is not how you would expect it to be (unlike free web hosting where downtime and poor performance are basically key features).
Google is the example that you do not get what you pay, but sometimes quite a lot more (or are you telling me that you get nothing from Google? ) |
| Posted by layer0, 09-27-2013, 04:10 PM |
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You don't pay Google with your dollars, you pay them with your personal information. |
| Posted by FreshFroot, 09-27-2013, 06:59 PM |
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Originally Posted by layer0
You don't pay Google with your dollars, you pay them with your personal information.
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That should be a quote in your signature. So true with what you said! |
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