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HostPC down?
| Posted by psuJC, 09-21-2013, 12:53 PM |
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So it appears HostPC has been down since yesterday.. the nameservers aren't responding and i've had no response to my trouble ticket. Their site is up though. Anyone else have any info? |
| Posted by lrm00, 09-22-2013, 10:19 AM |
Same for me. Have put in a ticket, waiting.
I mostly use the hosting for a (small) part of my emails, noticed login problems to mail server of my domain. |
| Posted by lrm00, 09-22-2013, 11:04 AM |
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Got a reply, nameservers were obsolete, got new ones. Hopefully everything will be back soon. |
| Posted by psuJC, 09-22-2013, 12:31 PM |
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Well it turned out the server we were on crashed, but they have no recent backup. We had just finished our website redesign, and loaded hundreds of products into a database. I have local copies of the files, but not the database. Now all that work is gone. I'm furious at them and myself. |
| Posted by bear, 09-22-2013, 01:45 PM |
We've removed some commentary posts from this outage thread, since this is for affected customers only.  |
| Posted by psuJC, 09-22-2013, 01:51 PM |
A little more history. We've been with hostpc for about 10 years now. We've had servers go down before but never like this. They were purchased by turnkeyinternet in 2011 i think.
The latest working backup they have is from the 6th. I finished loading opencart with products on friday (the 20th) but the server crashed before i was able to grab a backup of the database.
I understand it's my responsibility to have backups, believe me no one is kicking me harder than myself. I did a database backup two weeks ago, but that's not recent enough to include all the work i did at the end of last week.
The site is a simple ecommerce site, we only do a few sales a month from it, it's more of an informational website than anything.
Anyone have suggestions for hosting providers we can look at with opencart support? |
| Posted by bear, 09-22-2013, 01:52 PM |
Quote:
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Originally Posted by psuJC
Anyone have suggestions for hosting providers we can look at with opencart support?
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You should ask that in the main forums, since non-outage discussion would be removed.  |
| Posted by HostMantis, 09-22-2013, 02:00 PM |
Quote:
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Originally Posted by psuJC
A little more history. We've been with hostpc for about 10 years now. We've had servers go down before but never like this. They were purchased by turnkeyinternet in 2011 i think.
The latest working backup they have is from the 6th. I finished loading opencart with products on friday (the 20th) but the server crashed before i was able to grab a backup of the database.
I understand it's my responsibility to have backups, believe me no one is kicking me harder than myself. I did a database backup two weeks ago, but that's not recent enough to include all the work i did at the end of last week.
The site is a simple ecommerce site, we only do a few sales a month from it, it's more of an informational website than anything.
Anyone have suggestions for hosting providers we can look at with opencart support?
|
Pretty much any host supports OpenCart, so your options are open to quite a few choices.
Hopefully this bad situation teaches you the importance of doing your own backups as frequently as possible.  |
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