Portal Home > Knowledgebase > Industry Announcements > Web Hosting Main Forums > Providers and Network Outages and Updates > Host Server for my servint server down for over 5 hours now
Host Server for my servint server down for over 5 hours now
| Posted by sdani, 09-15-2013, 10:02 PM |
I have hosted my servers with ServInt for years. This is my first experience of a delayed downtime. But the amount of time for which the server is down, and still have "no information" on when it will be up worries me. They are working on it, but the downtime seems unusual.
sc-smv1211 which hosts my VPS has been down for about 5 hours now 
sdani |
| Posted by sdani, 09-15-2013, 10:21 PM |
|
What bothers me is that there is no transparency in the messages which they are posting on the customer dashboard (last update was over 90 minutes ago). It just says 'checking' / 'engineers are onsite'.. etc. They are not coming clean on what's wrong with it and what's their ETA on this thing. |
| Posted by MrTeck, 09-16-2013, 06:10 AM |
Experiencing 40-50% packet loss on smv1504, now 15 hours, and had their 1st reply at 6 hours telling me I have to wait as "our engineering department does not typically work on tickets during the weekend."
Never expected it from Servint. |
| Posted by Tuguhost, 09-16-2013, 06:27 AM |
Quote:
|
Originally Posted by MrTeck
Experiencing 40-50% packet loss on smv1504, now 15 hours, and had their 1st reply at 6 hours telling me I have to wait as "our engineering department does not typically work on tickets during the weekend."
Never expected it from Servint.
|
OMG, Engineering department not work in weekend :-o |
| Posted by Time4VPS, 09-16-2013, 07:09 AM |
Quote:
|
Originally Posted by Tuguhost
OMG, Engineering department not work in weekend :-o
|
Usually only emergency support units work on weekends and holiday  . |
| Posted by MrTeck, 09-16-2013, 07:15 AM |
|
16 hours of unusable service its an emergency. |
| Posted by MrTeck, 09-16-2013, 07:35 AM |
|
Finally, back to normality... |
| Posted by sdani, 09-16-2013, 08:16 AM |
|
my server was back to normal around 1AM eastern last night. Just 7 hours of downtime. The support team was great and everything is back and running, but honestly I had expected a much faster response on a "HOST" server. I had always assumed that the host servers probably run redundant "everything" . |
| Posted by gingir, 09-16-2013, 02:49 PM |
|
Did they tell you what happened? |
| Posted by sdani, 09-16-2013, 02:55 PM |
|
yes, they had to run chkdsk on the host servers disks, which took 'hours' on large disks of the host server. |
Add to Favourites 
Print this Article
Also Read
caro down? (Views: 1035)
Shared Hosting
Shared Hosting
