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volumedrive down ?
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Posted by pascalos, 08-22-2013, 05:46 PM anyone with Volumedrive ? my 5 servers are down for 2 hours ...
waiting for ticket answer ...
Posted by infracom2005, 08-22-2013, 06:06 PM vps10.volumedrive.com
is offline and nobody reply tickets
Posted by RobM, 08-22-2013, 06:33 PM volumedrive could be relocating their servers / gear since they do lease floor space out of the old Burstnet data center and burstnet did built a new data center in Dunmore.
Posted by WHWatcher, 08-22-2013, 06:51 PM Does anyone know for sure that they're moving and they'll have the servers back up?
Posted by WHWatcher, 08-22-2013, 07:02 PM Anyone with Volumedrive and your hosting is up right now?
Posted by pascalos, 08-22-2013, 07:03 PM
no email since,and no answer for ticket for 3 hours now...
i hope they are relocating ...
Posted by infracom2005, 08-22-2013, 07:28 PM 3 hours, 30 min offline.
anyone know what happen?
now their site is also down
Posted by affiliatelabel, 08-22-2013, 07:30 PM Hello,
I use to use them long ago. Way to many issues with them.
Posted by pascalos, 08-22-2013, 07:46 PM all is down now ,server and site
still no answer on ticket .
Posted by WHWatcher, 08-22-2013, 07:53 PM I didn't see our server go down at all over the last two weeks until yesterday. So, maybe the move is happening now instead of over the last few weeks.
Did anyone notice servers be down over the last two weeks, before today or yesterday?
Posted by FishPants, 08-22-2013, 07:54 PM I've been down since 4pm eastern, no response on ticket... This does not bode well. Viability fail?
Posted by WHWatcher, 08-22-2013, 08:01 PM The domain name volumedrive.com is not resolving:
ping volumedrive.com
Posted by FishPants, 08-22-2013, 08:04 PM Hopefully this is part of the burstnet disaster being discussed in this same forum and they aren't bankrupt.. Unusual the silence and lack of communication before the migration (if that's what this is).
Posted by BurstNET, 08-22-2013, 08:36 PM
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Posted by FishPants, 08-22-2013, 08:45 PM
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Aside from thread jumping, any chance you've got some insight to the volumedrive issues? Someone mentioned they are in your facility (not clear if that's true), would be good to know if they're having problems vs bankrupt and gone. (I've been down this path with a few providers before that went under, and it's always ugly).
Posted by BurstNET, 08-22-2013, 08:51 PM
I can tell you that they are not bankrupt and gone, but it is not my place to comment for them here. I wold assume you'll hear from them soon enough. Maybe I can point them to this thread...
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Posted by FishPants, 08-22-2013, 08:53 PM
I can tell you that they are not bankrupt and gone, but it is not my place to comment for them here. I wold assume you'll hear from them soon enough. Maybe I can point them to this thread...
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Posted by RobM, 08-22-2013, 09:52 PM
See the tracert ip below:
The VPS that was list in the 2nd post ping server -> core.sctn02.volumedrive.com <- That is burstnet old Scanton DC
This is the volumedrive.com route -> ec1-01.cor01.dupa01.hostnoc.net [64.120.184.113] <- that's the new DC in Dunmore
See we also colo in it, so I know the routes.
P.S.
All I can say it's a really nice Data center they built there.
Posted by BurstNET, 08-22-2013, 09:57 PM
I have no idea what is up with them.
What I thought was going on, has not occurred, I have been told by our guys.
I would expect this thread to get very interesting over the next 24 hours, as their drama unfolds.
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Posted by BurstNET, 08-22-2013, 09:58 PM
All I can say it's a really nice Data center they built there.
How are you?
Have you been here in person yet to see the new facility?
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Posted by RobM, 08-22-2013, 10:10 PM
How are you?
Have you been here in person yet to see the new facility?
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Will be touring within 2 weeks with some new gear...
Anyway back to topic...
Anyway now I am subscribing to the thread as this could be interesting now....
Posted by FishPants, 08-22-2013, 10:21 PM
I have no idea what is up with them.
What I thought was going on, has not occurred, I have been told by our guys.
I would expect this thread to get very interesting over the next 24 hours, as their drama unfolds.
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Posted by BurstNET, 08-22-2013, 10:35 PM
We plan on having a refugee sale real soon, for certain low priced companys clients!
Anyone that needs service quickly from what will develop in this thread, please contact us, and maybe we can reuse IPs potentially, if they were on our IPs at all.
We're going to be staying up all night tonight building servers I have a feeling...
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Posted by FishPants, 08-22-2013, 10:38 PM
We plan on having a refugee sale real soon, for certain low priced companys clients!
Anyone that needs service quickly from what will develop in this thread, please contact us, and maybe we can reuse IPs potentially, if they were on our IPs at all.
We're going to be staying up all night tonight building servers I have a feeling...
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Any chance you can power that stuff up for a refugee to get a copy over onto your servers?
Posted by Encrypted, 08-22-2013, 10:42 PM
We plan on having a refugee sale real soon, for certain low priced companys clients!
Anyone that needs service quickly from what will develop in this thread, please contact us, and maybe we can reuse IPs potentially, if they were on our IPs at all.
We're going to be staying up all night tonight building servers I have a feeling...
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Posted by FishPants, 08-22-2013, 10:44 PM
Posted by WHWatcher, 08-22-2013, 10:45 PM
Any chance you can power that stuff up for a refugee to get a copy over onto your servers?
Posted by fierce510, 08-22-2013, 10:47 PM Will the sale be open to everyone or just replacing whatever they had at VD? I might need some extra db servers..
Posted by BurstNET, 08-22-2013, 10:54 PM
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Posted by BurstNET, 08-22-2013, 10:57 PM
), and overlook the full story, and let you in on it.
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Posted by KMyers, 08-22-2013, 11:00 PM Wow, this is a bit of a shocker
Posted by WHWatcher, 08-22-2013, 11:00 PM
Posted by SeriesN, 08-22-2013, 11:05 PM Subscribed for Burstnets side of story if it ever comes live.
Posted by BurstNET, 08-22-2013, 11:09 PM
Going to boot up some shortly here, to see what they are.
Atleast the hardware drives are in them, but that all we know so far.
I would guess these are cancelled servers, and not live clients though, so don't get your hopes up.
Also, these servers they left here, (and more they took with them), belong to a leasing company, so even if one of these does have clients active data, it would need be moved off quickly, before the leasing company repossess them.
From what our local contacts tell us, they are trying to get their servers back online at another location 20 miles away from here, in their own data room, but we'll see how that goes. Knowing what I know about them, I would expect major technical issues with that. Even if servers come back online, I'd be worried about them staying online, as the same leasing company that owns the servers they left behind, owns a bunch that they took with the with for-sure active clients on them. The leasing company is not going to be happy, I assure you, we know them well, and they will repossess ALL the servers, not just the ones left behind here, and go after ALL VD assets to recover their losses. This is going to get real messy.
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Posted by FishPants, 08-22-2013, 11:10 PM
They may or may not be out of business. You may or may not get your data back. All I know is that they are no longer a BurstNET client as of tonight, and were up until earlier today. We are staring at 200-300 of their servers in our facility, and the rest are gone. They may bring them up elsewhere, if they even have the technical ability to do so. I would expect huge technical issues from them, if they do manage to get back online elsewhere, as well as a major lawsuit to follow them where ever they go. The servers we have may be active client's machine, or they may not be...we don't know---but if I were a client, I would hope one of the 200-300 servers left here was yours. There is alot that went on with VD behind the scenes, which i am sure will all play out in this thread over the next week or two. At this point, I am extremely worried for their client base.
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It's a community forum I'm running that's a hobby, but it's been around for at least 15 years. Would be a shame to lose the data on account of shady business practices. What a mess.
Let me know if those servers are labelled that are left, I can pm you the internal host name.
Posted by WHWatcher, 08-22-2013, 11:15 PM
Posted by Javahost, 08-22-2013, 11:18 PM
It's a community forum I'm running that's a hobby, but it's been around for at least 15 years. Would be a shame to lose the data on account of shady business practices. What a mess.
Let me know if those servers are labelled that are left, I can pm you the internal host name.
I've had the same thing happen to me before with VerityNet.
I had a colo and it was sold with their servers...
To this day, I still haven't seen anything.
Here's the guy responsible:
http://www.linkedin.com/profile/view...n=HMwK&goback=
Posted by keyDet79, 08-22-2013, 11:20 PM Hope BurstNET takes it over. Love to see them grow.
Posted by BurstNET, 08-22-2013, 11:30 PM
It's a community forum I'm running that's a hobby, but it's been around for at least 15 years. Would be a shame to lose the data on account of shady business practices. What a mess.
Let me know if those servers are labelled that are left, I can pm you the internal host name.
No labels on them, except the leasing company serial number.
We're going to look for O/S hostname, if we can even get into some of them.
No idea on actual server count, but I would guess over 1,000 they had active in the colo suite they had with us.
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Posted by Nietcheese, 08-22-2013, 11:30 PM Complete disaster if this is true.
Most of my backups are good, but there is inevitably something missing. Why and how could they let this happen? This is people's livelihood. I don't have hobby sites, I have money making sites and every hour is costing me money.
Completely livid right now.
Posted by SeriesN, 08-22-2013, 11:35 PM Shawn(assuming this is the CEO himself right here),
Are you allowed to share some details or it is against company policy, boss?
Posted by net, 08-22-2013, 11:37 PM There is no confirmation yet that they ran from their clients but we are hoping Josh would see this thread and will update us.
Posted by hostingv, 08-22-2013, 11:37 PM Hello Everyone,
I was using volume drive services. My Server ID: CL-591 as per volumedrive.
It is windows 2008 R2 standard machine. Windows is activated by me only.
I can change company but i want my server live soon. I am dying to live my machine soon.
Posted by XtAzY, 08-22-2013, 11:40 PM I'm soooo angry now. I thought this was a joke. I was actually in a middle of downloading all my backups and data without knowing that they pulled the plug. Burstnet, is it possible i can at least retrieve something back if they simply turn on all the servers for at most like 1-2 days? I have info on my current server if that helps.
CL-424 is my server ID name they provided me. Let me know if ip will help.
Posted by SeriesN, 08-22-2013, 11:40 PM
Posted by greenreader, 08-22-2013, 11:48 PM
We're going to look for O/S hostname, if we can even get into some of them.
No idea on actual server count, but I would guess over 1,000 they had active in the colo suite they had with us.
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Thank you.
Posted by net, 08-22-2013, 11:51 PM
Not clear yet since Burst is still trying to contact them and VD didn't release some statement yet.
We can only speculate.
Posted by KMyers, 08-22-2013, 11:51 PM Something tells me it is more serious than that. I am positive that Burst would have worked with the provider to resolve this before it came to this. Burst mentioned that a leasing company had some involvement which leads me to believe that a portion of the non-burst servers may have been repossessed.
I honestly feel bad for both Burst and Volume Drive's former customers as this mess will likely take weeks to resolve, assuming that they can find a way to get the old customers back on their servers but I don't think that this is possible unless Burst has a way to validate the customer details. This has to be a nightmare for burst and if I lived in the area I would be willing to stop by and help out with getting things racked.
Posted by spencerocks, 08-22-2013, 11:52 PM Well VD is in trouble, looks like they are no longer announcing burstnet
Before this happened:
http://i.imgur.com/rWCkXzc.png
After:
http://i.imgur.com/2SzdO6Q.png
Posted by Nietcheese, 08-22-2013, 11:53 PM Does anyone on the forums have a telephone contact for Josh? This is an unbelievable (*&^*up
Posted by greenreader, 08-22-2013, 11:58 PM Are the servers still on the racks or did they pull out from racks?
Posted by XtAzY, 08-23-2013, 12:07 AM I hope the recent email the sent out about servers relocating to a new facility isn't a flat out lie. I had no issues with them since 2010.
Posted by greenreader, 08-23-2013, 12:08 AM Does anyone receive email regarding this re-location or outage from VD?
Posted by Encrypted, 08-23-2013, 12:29 AM
Even if servers come back online, I'd be worried about them staying online, as the same leasing company that owns the servers they left behind, owns a bunch that they took with the with for-sure active clients on them. The leasing company is not going to be happy, I assure you, we know them well, and they will repossess ALL the servers, not just the ones left behind here, and go after ALL VD assets to recover their losses. This is going to get real messy.
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Posted by Dustin Cisneros, 08-23-2013, 12:33 AM Interesting read, hope their clients took offsite backups.
Posted by cd/home, 08-23-2013, 12:34 AM Seriously no one saw this coming?
Posted by RobM, 08-23-2013, 12:39 AM Well what really sucks is the guys who had colo servers with VD....
If they took them with them, this could get really messy for the server owner and VD.
This also proves I was right Josh by the burstnet saying you where using there DC...
Remember when you told clients you own your own DC here on WHT, then I posted some fact with others and you sent me that PM in 08 about I know nothing about you or your operation.
I told you that is false you colo out of Burstnet in a private room... well back then you had few racks, they only about 20 feet from my colo's... ha,ha,ha...
See I told you I know more then you think...
Posted by GoRACK, 08-23-2013, 12:40 AM BACKUP, BACKUP, BACKUP.. Esp at the price point.
Posted by komalcorde, 08-23-2013, 12:51 AM Hi,
My Dedi and a vps with VD are down for the past 5 hours.
Their own website volumedrive.com also no accessible
Thank GOD iam not using these servers for critical applications!!
-- Cordelia
Posted by benj114, 08-23-2013, 12:54 AM Already posted, http://www.webhostingtalk.com/showthread.php?t=1296858
Hope you have backups..
Posted by RyanD, 08-23-2013, 01:01 AM
Posted by cd/home, 08-23-2013, 01:02 AM The information giving out at this time doesn't seem great, infact it seems very unpredictable without any solid information at this time, I know BurstNET had a migration of there facility where some of the servers of VD was based in racks apparently they had some 1,000 servers within the old Burst DC and some 300 have been left so approximately maybe 600 servers have been removed from the Burst DC and taken else where it could seem, It's too early at this stage to say "oh they have gone" because they simply could be trying to bring the equipment back up at another DC which is also rumored at the moment so apart from that small piece of information from there DC provider everyone is left in the dark.
Posted by BurstNET, 08-23-2013, 01:04 AM
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Posted by BurstNET, 08-23-2013, 01:05 AM
That is correct, he may manage to miraculously come back online, but no matter what happens here, he will have alot of explaining to do.
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Posted by Encrypted, 08-23-2013, 01:06 AM
If they took them with them, this could get really messy for the server owner and VD.
This also proves I was right Josh by the burstnet saying you where using there DC...
Remember when you told clients you own your own DC here on WHT, then I posted some fact with others and you sent me that PM in 08 about I know nothing about you or your operation.
I told you that is false you colo out of Burstnet in a private room... well back then you had few racks, they only about 20 feet from my colo's... ha,ha,ha...
See I told you I know more then you think...
Posted by BurstNET, 08-23-2013, 01:06 AM Post or PM your hostname, ip address, and CL# (VD tracking label/code), and we can try and see if your server was left here or not.
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Posted by GoRACK, 08-23-2013, 01:07 AM
This is not the case.......
Posted by BurstNET, 08-23-2013, 01:08 AM
Most of my backups are good, but there is inevitably something missing. Why and how could they let this happen? This is people's livelihood. I don't have hobby sites, I have money making sites and every hour is costing me money.
Completely livid right now.
We are not the first company he/they have done this to, and I'm sure we will not be the last.
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Posted by RyanD, 08-23-2013, 01:10 AM
Posted by Dustin Cisneros, 08-23-2013, 01:12 AM
Posted by cd/home, 08-23-2013, 01:12 AM
Posted by GoRACK, 08-23-2013, 01:13 AM
Posted by BurstNET, 08-23-2013, 01:15 AM
I honestly feel bad for both Burst and Volume Drive's former customers as this mess will likely take weeks to resolve, assuming that they can find a way to get the old customers back on their servers but I don't think that this is possible unless Burst has a way to validate the customer details. This has to be a nightmare for burst and if I lived in the area I would be willing to stop by and help out with getting things racked.
There are no BurstNET servers they had, all their servers were their own or leased.
You can bet this was serious, and not just some overdue invoice with us. This has been building up for a long time coming, both with us, and their leasing company.
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Posted by BurstNET, 08-23-2013, 01:16 AM
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Posted by BurstNET, 08-23-2013, 01:17 AM
It wasn't a lie, it was just a lie as to where.
And I'm sure they didn't mention it was because they wanted to stiff their current provider and vendors in the process either in that email, did they?
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Posted by cd/home, 08-23-2013, 01:18 AM
You can bet this was serious, and not just some overdue invoice with us. This has been building up for a long time coming, both with us, and their leasing company.
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Posted by BurstNET, 08-23-2013, 01:18 AM
If they took them with them, this could get really messy for the server owner and VD.
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Posted by BurstNET, 08-23-2013, 01:20 AM
They only lasted this long, as we didn't shut them down as fast as we probably should have, and tried to work it out with them over time. They were a large client, so we tried to work it out with them, but it came back to bite us in the arse apparently.
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Posted by mugless, 08-23-2013, 01:22 AM
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173.242.125.211
Server ID: Cl-607
Last I heard from them was an email on Aug 16th, saying that "due to technical problems migration process will begin this afternoon". No migration for my server on the 16th, then on the 22nd, everything went quiet (offline).
Posted by templaters, 08-23-2013, 01:27 AM Volumedrive is currently working hard to bring all servers back online, I know things seem bleek when servers are down but nothing will be lost, everything will be back up.
Posted by BurstNET, 08-23-2013, 01:28 AM
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Posted by BurstNET, 08-23-2013, 01:31 AM
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Posted by mugless, 08-23-2013, 01:32 AM
Posted by greenreader, 08-23-2013, 01:33 AM
Posted by BurstNET, 08-23-2013, 01:33 AM
173.242.125.211
Server ID: Cl-607
Last I heard from them was an email on Aug 16th, saying that "due to technical problems migration process will begin this afternoon". No migration for my server on the 16th, then on the 22nd, everything went quiet (offline).
Yes, they were supposed to migrate to our new facility around the 16th, and delayed that, while they were scheming on alternate plans---to run, screw us over, and hide from their equipment lessor.
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Posted by templaters, 08-23-2013, 01:35 AM Burstnet
I am not a part of volumedrive other than a customer, but why are you on here badmouthing them during this time of crisis.
If you plan to sue, then would't it make sense to keep your mouth shut for a while, you seem to be emotionaly involved.
I am very sure their are always 2 sides to every story, seems to me you are on here badmouthing volumedrive just to try to get more clints for your self.
Posted by Kett2004, 08-23-2013, 01:36 AM Glad I dumped VD like a hot rock 2 years ago and went all colo... Their prices were too good to be true and support was dead slow too.
Offsite backups in a situation like this can do wonders
Posted by GoRACK, 08-23-2013, 01:39 AM This is not the first time the provider in question has played out this exact scenario. I don't see the need to defend them, let them come on and tell customers what has happened?
Posted by BurstNET, 08-23-2013, 01:42 AM
I am not a part of volumedrive other than a customer, but why are you on here badmouthing them during this time of crisis.
If you plan to sue, then would't it make sense to keep your mouth shut for a while, you seem to be emotionaly involved.
I am very sure their are always 2 sides to every story, seems to me you are on here badmouthing volumedrive just to try to get more clints for your self.
This is business AND personal.
He lied to our faces every step of the way.
You don't know full details of his deception.
We are not the first company he has done this to, there have been confirmed others.
I'm not badmouthing anyone, every word I speak here is the truth.
My kids could go to college on the amount of money he owes us.
I'm going to do everything I can to salvage some of the money we have lost from VD, by trying to clean up the mess they created for their client base, and I do this with a clear conscience and sound mind. VD deserves what they have coming to them, I assure you. This is not the case of a guy just not paying his bill and running off. This was deliberate, and his business model. Selling servers is not where he makes his money---while screwing over his providers is. Once again, you do not have all the details here, and alot I cannot make public knowledge. What I discuss here is to help the people VD is damaging, or at the very least warn them of what is coming, and try and recover something out of this situation for us as best we can.
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Posted by BurstNET, 08-23-2013, 01:58 AM UPDATE: We have located several servers left here that belong to live clients, so these are not all cancelled servers we have. Send us your CL#, O/S hostname, and IP address, and let's see if you get lucky!
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Posted by XtAzY, 08-23-2013, 02:01 AM *Crosses fingers* can't sleep due to this.
Posted by Drowned, 08-23-2013, 02:03 AM What happens if I'm a SolaDrive client, who are VolumeDrive's clients?. I don't know the server ID, just the hostname and IP
Posted by gwaland, 08-23-2013, 02:04 AM Here's hoping it turns on for a short time one way or the other. :p
Server ID: CL-672
OS: vmware esxi 5.0
hostname: bluestripes.net
ip: 199.168.137.192
Posted by BurstNET, 08-23-2013, 02:05 AM
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Posted by Nietcheese, 08-23-2013, 02:06 AM
Can you clear up who you are exactly?
Are you the owner of burst.net? Are all of the VolumeDrive servers located in a data center owned by you?
Because in some posts it sounds like you are using conjecture, then in others you sound dead certain you know what has happened.
When was the last time you spoke to any of the VD guys?
Posted by Javahost, 08-23-2013, 02:07 AM
Posted by BurstNET, 08-23-2013, 02:08 AM
Are you the owner of burst.net? Because in some posts it sounds like you are using conjecture, then in others you sound dead certain you know what has happened.
I know everything that occurred in exact detail.Formerly, yes, but not any more.Quote:
They ran off with 80% of their servers tonight.This afternoon to Josh, and this evening to one of their employees.Quote:
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Posted by komalcorde, 08-23-2013, 02:22 AM Server ID: CL-535
IP Addresses: 173.242.115.171
yesterday day the above server went offline for almost 6 hours and they said that they have successfully moved my server to their new DC as they announced earlier.
Posted by mugless, 08-23-2013, 02:26 AM For what it's worth, The phone number VolumeDrive has listed for their PayPal account, (862) 266-1083 comes back as " Number no longer in Service, or has been changed."
Posted by Nietcheese, 08-23-2013, 02:29 AM Server ID: CL-735
IP: 199.168.143.43
Server ID: CL-63
IP: 173.242.113.147
Posted by rds100, 08-23-2013, 02:31 AM
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Posted by tcyy, 08-23-2013, 02:32 AM is this mean that the volume is finished?
Posted by DeltaAnime, 08-23-2013, 02:33 AM
Francisco
Posted by greenreader, 08-23-2013, 02:35 AM No. They are helping to get our data back. You don't feel the situation what happen if you would lost 600 cpanel account data. Quote:
Posted by RyanD, 08-23-2013, 02:35 AM
Posted by rds100, 08-23-2013, 02:40 AM Yes, but how can BurstNet be sure that they will hand out the data to the rightful owner? Sounds risky to me. Let's hope they don't get bitten by this.
Posted by DeltaAnime, 08-23-2013, 02:42 AM
If a user has the IP and the badge ID it's likely a pretty safe bet.
Francisco
Posted by Javahost, 08-23-2013, 02:44 AM
Posted by BurstNET, 08-23-2013, 02:57 AM
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Posted by BoZooLander, 08-23-2013, 02:59 AM
To my mind, this reads to me like BurstNet bears some responsibility in this because of that.
<SOAPBOX>
Don't do business with a hosting company that does not even have a phone number!
</SOAPBOX>
Posted by Encrypted, 08-23-2013, 03:00 AM
To my mind, this reads to me like BurstNet bears some responsibility in this because of that.
Also, I can't speak on behalf of Burst, but I'm pretty sure this has been years in the making, not a sudden "Whoops, we can't pay you anymore", kind of thing.
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On a side note, I wouldn't be surprised if he's still driving around in his Porsche 911.
Posted by Kailash12, 08-23-2013, 03:06 AM volumedrive's clients are posting their server name, IP, COLO IDs in this thread and these details can be misused by someone to gain unauthorized access.. volumedrive's clients should not post the details in the thread rather they should provide via email....
Posted by BurstNET, 08-23-2013, 03:07 AM
They might have resolved the issue, and gone chugging along just fine, we have no idea if that would happen or not.
Sometimes these issues go one way, and other times the other way.
It is not our place to get involved, until it goes completely wrong.
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Posted by domainbop, 08-23-2013, 03:19 AM Am I correct in assuming that VolumeDrive was single homed to BurstNet since BurstNet is the only IPv4 peer listed?
http://bgp.he.net/AS46664#_peers
Posted by Checkmated, 08-23-2013, 03:21 AM I had 3 servers of VL since 2011, and one of them are the "backup" itself FML. I don't care the rest, I just need this. Can you check if it's there BurstNet
199.168.138.210
CL-688
Posted by Drowned, 08-23-2013, 03:27 AM How can I contact you about my servers (found the IDs). I don't want to post them here and I can't send private messages for some reason.
Posted by greenreader, 08-23-2013, 03:28 AM
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Posted by BurstNET, 08-23-2013, 03:30 AM
199.168.138.210
CL-688
It's here!
We'll be in touch soon to make service transfer arrangements.
In the meantime, to expedite things, open an account with us here:
https://service.burst.net/register.php
...then email us to sales@burst.net with your username/email on the registered account, your server CL#, O/S hostname, IP address, and a copy of your most recent invoice from VD.
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Posted by BoZooLander, 08-23-2013, 03:32 AM
We are not the first company he has done this to, there have been confirmed others.
I've seen this scam, before, too. Hosting resellers become quite profitable with their bills aren't paid. (At least for a few months.)
Don't get me wrong, I'm not bashing BurstNet for this. I really like BurstNet, and am a customer, myself. All I'm saying is that you had no reasonable cause to think this would all end happily with VolumeDrive/SolaDrive.
Posted by greenreader, 08-23-2013, 03:44 AM
Thank you.
Posted by Drowned, 08-23-2013, 03:51 AM Good luck!
Posted by AG-Arco, 08-23-2013, 03:52 AM Burstnet, don't you think you're giving a little bit too much information here?
Posted by Encrypted, 08-23-2013, 03:56 AM Even if your server does back online, I would copy your drive AS FAST AS POSSIBLE and find another provider.
I'd be surprised if any servers came back up though.
Posted by Andrew T, 08-23-2013, 03:58 AM Please check this servers
CL-04
74.118.193.229
FreeBSD
CL-245
173.242.114.45
FreeBSD
CL-321
96.6.145.113
CentOS
CL-243
173.242.114.81
Linux
CL-272
173.242.115.152
CentOS
CL-496
173.242.118.183
CL-240
142.0.34.34
Posted by funkywizard, 08-23-2013, 04:02 AM
We plan on having a refugee sale real soon, for certain low priced companys clients!
Anyone that needs service quickly from what will develop in this thread, please contact us, and maybe we can reuse IPs potentially, if they were on our IPs at all.
We're going to be staying up all night tonight building servers I have a feeling...
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Posted by Flapadar, 08-23-2013, 04:04 AM I'd recommend PM'ing BurstNet with your details rather than posting them here.
Better not putting details in public that someone else could use to get your server allocated to their burstnet account
Posted by BurstNET, 08-23-2013, 04:04 AM
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Posted by AG-Arco, 08-23-2013, 04:10 AM Burstnet, I think you're over exaggerating.
Posted by FRCorey, 08-23-2013, 04:12 AM Glad to see people getting access to their abandoned servers.
Posted by funkywizard, 08-23-2013, 04:18 AM
Posted by BurstNET, 08-23-2013, 04:18 AM
Actually, we are under-exxagerating. You don't know the full details of what went on here, or the elaborate scam that was pulled here.
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Posted by BurstNET, 08-23-2013, 04:21 AM
We're doing our best here to salvage what we can, both for ourselves and the clientele.
PS - I wish I slept a bit more last night, before knowing this would be an all-nighter here.
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Posted by AG-Arco, 08-23-2013, 04:23 AM
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Sorry for being skeptical, but you know. Innocent until proven guilty.
Posted by infracom2005, 08-23-2013, 04:25 AM
We're doing our best here to salvage what we can, both for ourselves and the clientele.
PS - I wish I slept a bit more last night, before knowing this would be an all-nighter here.
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for example
vps10.volumedrive.com
Posted by BoZooLander, 08-23-2013, 04:28 AM BUMP!
↓↓↓↓↓↑↑↑↑↑Quote:
Well said, funkywizard!
Repeating myself from another thread, who would use a host that doesn't have a phone number? Who do you call when they're ignoring or not understanding your trouble tickets?
You get what you pay for. Frankly, I'd be happy if hosts stopped using Cogent's cheap (cost and quality) bandwidth. ...but that's another thread.
Posted by Nietcheese, 08-23-2013, 04:31 AM
VolumeDrive has worked well for years for me. They have provided better value for money and who isn't interested in better value for money.
This is not a fly by night operation that I decided to host my websites with. They had a track record.
Take your drivel elsewhere I am not interested.
Posted by Mattballew, 08-23-2013, 04:35 AM I was with Volume Drive no more than 3 Months ago.. (had been for nearly 3 years) The constant Downtime, Lag, and Flat out overselling of bandwidth was the final straw and i made the switch to OVH.
For everyone badmouthing BurstNet for coming on here and halfway explaining to us, I applaud them for it! You don't see Volume Drive coming here and explaining anything, Or trying to make up lies for their scamming practices.
Another Issue that i see here, Is the same as to why i left 3 months ago.. Some of my support emails went days even weeks without an answer. You guys will probably never get a response if its as bad as it seems it is.
The thing that really pisses me off is that they have a history of this, and somehow continue to be a company (for now)..
I had been talking with Josh nearly a year ago, About possibly buying one of his E3-1230 Servers from him, and colo'ing it with VD. This would save me a huge chunk on the monthly cost, (as i had a few 3TB drives, 16Gb ram, etc) as well as me not having to worry with sending him a server and etc. He agreed to this, and we were working out the details of a price when i decided to change my mind, And am i ever glad i did! I would have been burned. I learned that he dosent even OWN the servers he was trying to sell me! It was lease equipment that could have easily been repossessed during this fiasco, and I would have been out well over a grand.
I knew they seemed to be a pretty shady company when i left 3 months ago, but this I never expected.
I appreciate BurstNet taking the time to not leave VD's Customers in the dark. It seems like even if you have the option to stay with VD or not (not sure if their coming back or not) It would be a great idea to move to Burst. It seems as if they are planning to match old VD Prices as well..
If Burst offered a 10Gbps Solution, Id consider it..
I am curious tho, What about their Florida datacenter? Who did they host with there? and are those clients still good?
I know Burst isnt allowed to say Publicly what exactly is going on, But if you'd like to PM me the mass of the info, I wont say who told *wink wink*
Posted by BurstNET, 08-23-2013, 04:38 AM
for example
vps10.volumedrive.com
We have some of the VPS nodes, but still going thru those.
Those will be last, after dedicate servers sorted out.
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Posted by AG-Arco, 08-23-2013, 04:39 AM
VolumeDrive has worked well for years for me. They have provided better value for money and who isn't interested in better value for money.
This is not a fly by night operation that I decided to host my websites with. They had a track record.
Take your drivel elsewhere I am not interested.
Posted by BurstNET, 08-23-2013, 04:39 AM
Sorry for being skeptical, but you know. Innocent until proven guilty.
The situation will play out, and then the truth will come out...it always does.
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Posted by PascM, 08-23-2013, 04:40 AM Hi let me know if you have a server with 199.19.104.4 over there.
Posted by AG-Arco, 08-23-2013, 04:41 AM
The situation will play out, and then the truth will come out...it always does.
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Posted by BurstNET, 08-23-2013, 04:41 AM
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Posted by BurstNET, 08-23-2013, 04:42 AM
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Posted by funkywizard, 08-23-2013, 04:44 AM
VolumeDrive has worked well for years for me. They have provided better value for money and who isn't interested in better value for money.
This is not a fly by night operation that I decided to host my websites with. They had a track record.
Take your drivel elsewhere I am not interested.
Posted by Scouse, 08-23-2013, 04:45 AM
I know everything that occurred in exact detail.
Posted by BurstNET, 08-23-2013, 04:47 AM
I've gotten older and slower over the years, but I am still a workhorse, and can rise to the occasion and help, especially in circumstances like this tonight. I'll gladly forgo sleep, to help out the suffering clients, and attempt to retain some with us.
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Posted by BoZooLander, 08-23-2013, 04:50 AM Are you going to be able to do some voodoo with ARIN to reassign their numberspace to yourself?
whois.arin.net/rest/org/VOLUM-2/nets
Posted by WHWatcher, 08-23-2013, 04:52 AM
cn4.concatservices.com
173.242.118.216
Posted by helmax, 08-23-2013, 04:54 AM Server ID: CLF-05
199.19.104.12
i didnt care abou volumedrive only want backups
burstnet have?
i cant send pm to you burstnet
Posted by Scouse, 08-23-2013, 04:55 AM
I've gotten older and slower over the years, but I am still a workhorse, and can rise to the occasion and help, especially in circumstances like this tonight. I'll gladly forgo sleep, to help out the suffering clients, and attempt to retain some with us.
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Keep up the good work.
Posted by WHWatcher, 08-23-2013, 04:55 AM
Posted by Encrypted, 08-23-2013, 04:56 AM
whois.arin.net/rest/org/VOLUM-2/nets
Posted by net, 08-23-2013, 04:56 AM This can be a longgggggg thread :-)
Posted by AG-Arco, 08-23-2013, 04:57 AM
Posted by psycop, 08-23-2013, 05:01 AM I have been a satisfied customer with them for 3 years now, why would they do something like that???????
Posted by Encrypted, 08-23-2013, 05:02 AM
You've got it.
Posted by alai, 08-23-2013, 05:04 AM
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Posted by AG-Arco, 08-23-2013, 05:10 AM
Posted by Andrew T, 08-23-2013, 05:13 AM My last server ordered less than month ago was CL-646
think VD have ~700-800 servers...
Posted by JakeMS, 08-23-2013, 05:16 AM Woah, after reading this thread (Yup every single post.. I know.. I have too much time..)
I'm quite shocked, and surprised.
Mainly I'm shocked with BurstNet stepping in how they did. I'm used to seeing businesses go under, and the customers end up stranded. It happens.
But I've never seen a provider to the business that went under try to help customers which belonged to the business that went down under.
In situations like this the provider would normally do the following with the servers:
1) Check to see who owns what
2) If any leased servers, contact the company leasing those servers to come and collect.
3) If client still fully owned server, contact client and ask to collect (or repo as payment if extensive money is owned).
4) If provider owns servers, wipe them, and prepare for reissue.
I've never seen a provider go "Hey guys, eh, yeah we can try to get your data for you, what's your server ID?".
While, I agree it's a very good gesture, it is a little concerning where someone may claim ownership of data where said client is not really who they claim to be.
That and because of data protection laws (Though I'm not sure how they are in US, I know in UK it would not be (legally) possible.)
But, I have to say, Well done to BurstNet for this on how they are handling it.
Posted by psycop, 08-23-2013, 05:16 AM So what alternatives do we have to volumedrive if i want a new server fast and quick?
Posted by PascM, 08-23-2013, 05:19 AM
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Posted by Kijjy, 08-23-2013, 05:24 AM
I'd be surprised if any servers came back up though.
Posted by BurstNET, 08-23-2013, 05:28 AM
cn4.concatservices.com
173.242.118.216
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Posted by BurstNET, 08-23-2013, 05:29 AM
199.19.104.12
i didnt care abou volumedrive only want backups
burstnet have?
i cant send pm to you burstnet
Got this one as well...send email to sales@burst.net and we'll sort you out...
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Posted by Tuguhost, 08-23-2013, 05:30 AM
Posted by greenreader, 08-23-2013, 05:31 AM What about CLF-44
Can I get it?
Posted by BurstNET, 08-23-2013, 05:32 AM
think VD have ~700-800 servers...
We have that one...email us at sales@burst.net, and we'll sort you out.
Posted by helmax, 08-23-2013, 05:33 AM
Posted by psycop, 08-23-2013, 05:33 AM @BurstNet
Are you going to make an offer for x-volumedrive customers?
Posted by BurstNET, 08-23-2013, 05:33 AM
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Posted by BurstNET, 08-23-2013, 05:34 AM
Can I get it?
I know you PM'd us.
Please email sales@burst.net, and we'll sort you out thru there.
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Posted by psycop, 08-23-2013, 05:35 AM
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Posted by VolumeIrrate, 08-23-2013, 05:35 AM @Burstnet can you confirm you have this one.
SERVER ID: V-7155
IP ADDRESS(es): 199.115.231.94
Thank you..
Posted by PascM, 08-23-2013, 05:36 AM Hi,
How about mine ? CL-673 us.gozenhosting.net
Posted by BurstNET, 08-23-2013, 05:36 AM
Are you going to make an offer for x-volumedrive customers?
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Posted by SuperVDS, 08-23-2013, 05:36 AM Down for about 14 hours for me
They were going to do their relocate last week, if they are doing it now they should of informed their customers first.
Posted by greenreader, 08-23-2013, 05:36 AM
I know you PM'd us.
Please email sales@burst.net, and we'll sort you out thru there.
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I am a Burst.net client too. I'll send an email.
Posted by alai, 08-23-2013, 05:40 AM Burstnet can you confirm you have this one.
CL-450
Posted by BurstNET, 08-23-2013, 05:41 AM
CL-450
Don't see that one yet, but awaiting a list of about 50 servers that had no labels on them, that the techs are booting and getting details on. Send IP address as well as hostname, as that will help identify it, if it is one of the lucky 50.
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Posted by alai, 08-23-2013, 05:49 AM
.
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173.242.117.97
173.242.112.2
please check it
Posted by tcyy, 08-23-2013, 05:57 AM 173.242.113.188
Posted by dafuq, 08-23-2013, 05:58 AM Whoa, big news.
I always had a bad feeling about that company.
Posted by psycop, 08-23-2013, 06:00 AM Is it confirmed that volumedrive has been shut down completely?
Posted by BurstNET, 08-23-2013, 06:01 AM
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Posted by DeltaAnime, 08-23-2013, 06:04 AM
Francisco
Posted by BurstNET, 08-23-2013, 06:04 AM
Lets share the load and make sure all VD clients get a nice new home.
Oh, and do some work and sort thru the mess, and get clients existing servers back online, etc...
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Posted by swiftnoc, 08-23-2013, 06:06 AM I hope this will all end well for Burstnet and the VD clients.
We had occasions as well, were a large customer or reseller just keeps telling stories to delay payment, then suddenly disappear or jump ship in the middle of the night.
It would have been better for everyone, if VD sold their business to Burstnet - seems Burstnet could have easily taken over the lease, IP space, bandwidth and space as they provided the bulk of that and had good contacts with the 'shared' Leasing company.
Sad that it ran this way, however it would be 'nice' to hear VDs side of the story as well.
Posted by funkywizard, 08-23-2013, 06:07 AM
Posted by BurstNET, 08-23-2013, 06:07 AM
At this point, I don't put it past them to start up a new company brand, and wipe the data from the servers hardware they had, and just use it for new company, and screw over the clients they had from VD on them. I wouldn't be surprised by that one bit, if that is what they did at this point. The ones that we have the servers for are definitely the lucky ones...
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Posted by 24x7group, 08-23-2013, 06:08 AM It's kind of unusual that they would 'move' their stuff without informing their customers first.
I hope customers get an update from them very soon so they at least know what's going on.
Posted by BurstNET, 08-23-2013, 06:09 AM
We had occasions as well, were a large customer or reseller just keeps telling stories to delay payment, then suddenly disappear or jump ship in the middle of the night.
It would have been better for everyone, if VD sold their business to Burstnet - seems Burstnet could have easily taken over the lease, IP space, bandwidth and space as they provided the bulk of that and had good contacts with the 'shared' Leasing company.
Sad that it ran this way, however it would be 'nice' to hear VDs side of the story as well.
Yes, that would have been preferred.
Alas, not his style and typical end game.
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Posted by funkywizard, 08-23-2013, 06:09 AM
Lets share the load and make sure all VD clients get a nice new home.
Posted by BurstNET, 08-23-2013, 06:15 AM
Swiftway probably not so much, but hopefully they were making a joke, and not seriously trying to jump on this...
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Posted by swiftnoc, 08-23-2013, 06:17 AM
[Joke mode on]
On the other hand: if clients are sold services at a loss and build their business on these pricing, we can all - providers - help them out by bridging the gap at least for a while and get the clients on their feet.
Posted by djaa2807, 08-23-2013, 06:17 AM WoW ..
After so many years, this thing finally went down!
I'm glad i made my backups, I must say i did see this one coming.
I think burstnet will be getting yet another new customer now..
Goodbye Volumecr@p..
Posted by Jcink, 08-23-2013, 06:17 AM VolumeDrive was a MAJOR haven for spammers and they did nothing about it for years. They have so many addresses listed in DNSBLs like stopforumspam, it's not even funny. I feel horrible for all of their legitimate users and hope some of you can get your servers back.
Posted by Serverfruit-Kris, 08-23-2013, 06:17 AM Wow - this is really bad for the customers. I hope BurstNet will get as many back online as possible.
Posted by SuperVDS, 08-23-2013, 06:19 AM This is the only way to let VD clients who that BurstNET can help and have physical access to the VD servers. VD clients would email VD and then come to a forum for info. This is the best way for BurstNET other than emailing all VD clients (only if they have the client email list!) to let people know.
I have contacted BurstNet and will report here what happens.
Posted by Danoidx, 08-23-2013, 06:22 AM A pat on the back for BurstNET here! Great to see they are helping VD clients!
Always liked BurstNET's approach on customer service!
Posted by swiftnoc, 08-23-2013, 06:22 AM
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Good-luck with this all, as i assume this all must be hard for you guys as well. I sincerely hope it will not affect the stability of your business.
Posted by pascalos, 08-23-2013, 06:22 AM sent a mail burst with details of server ...
will there be a solution to just make a fresh backup of data and not re-pay for the server ,i have room for the data elsewhere and i paid for the server 5 days ago ...
Posted by BoZooLander, 08-23-2013, 06:25 AM
If they had been wringing their hands for an "opportunity" to snipe VD's customer, they could have done it well before the bill got so far behind.
Although I sure hope this is a lesson learned for BurstNet, when something like this happens again.
Posted by tcyy, 08-23-2013, 06:26 AM
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.
hostname hasn't
Posted by swiftnoc, 08-23-2013, 06:27 AM
will there be a solution to just make a fresh backup of data and not re-pay for the server ,i have room for the data elsewhere and i paid for the server 5 days ago ...
When i say offsite i do not mean: a server in the same data center, but offsite, in another data center preferably with another provider and best at least 200 miles between DC Primary and DC Backup.
Posted by swiftnoc, 08-23-2013, 06:37 AM
Lets share the load and make sure all VD clients get a nice new home.
Posted by BurstNET, 08-23-2013, 06:42 AM
will there be a solution to just make a fresh backup of data and not re-pay for the server ,i have room for the data elsewhere and i paid for the server 5 days ago ...
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Posted by BurstNET, 08-23-2013, 06:43 AM
This has happened many times in the past, and will happen many times in the future.
It is just the nature of the business unfortunately.
This happens alot with smaller providers, and this one just a big provider, so it getting alot of attention.
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Posted by PascM, 08-23-2013, 06:44 AM I totally agree on that!
Posted by BurstNET, 08-23-2013, 06:44 AM
hostname hasn't
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Posted by PascM, 08-23-2013, 06:48 AM
How about mine ? CL-673 us.gozenhosting.net
Posted by BoZooLander, 08-23-2013, 06:52 AM
This has happened many times in the past, and will happen many times in the future.
It is just the nature of the business unfortunately.
This happens alot with smaller providers, and this one just a big provider, so it getting alot of attention.
I've always believed that a business model that's used for scamming can, with slight tweaks, be used to make a legitimate business.
Posted by funkywizard, 08-23-2013, 06:52 AM
Swiftway probably not so much, but hopefully they were making a joke, and not seriously trying to jump on this...
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As well, unless the colocation contract VD signed with you specifically said that you were allowed to seize their colo hardware and do whatever you want with it in case of nonpayment, you legally can't do any of this. Strange as it is, your customer could have $1000 in hardware, owe you $10,000, and just leave and never speak to you again, but unless your contract states otherwise, you're legally obligated to hold onto the hardware and data indefinitely, and are not allowed to treat it as your own property. Obviously I haven't seen the contract you signed with VD, but unless it specifically states that you can take these actions in this situation, you are admitting in public to breaking the law (even with the best of intentions).
I know it's a bit crazy that's how things work, we have about 10u of colo servers sitting under a desk because the owner stopped paying and never contacted us. We accepted them for colo before we realized these contractual and legal issues existed. After they ran away, we did some research into it, it turned out that we're legally obligated to hold onto the hardware (and data) indefinitely in case they ever come back for it.
Posted by rvino, 08-23-2013, 06:56 AM I got the latest news:
servers are being moved,
Eitherway, VD is definitely not bankrupted.
Posted by Mattballew, 08-23-2013, 06:56 AM
I've always believed that a business model that's used for scamming can, with slight tweaks, be used to make a legitimate business.
Posted by PeanutHosting, 08-23-2013, 06:56 AM
Posted by FishPants, 08-23-2013, 06:56 AM 199.19.106.248
Cl-69
Octopusoverlords.com
I'm guessing Murphy won't allow this server to be there.
Posted by Martin-D, 08-23-2013, 06:56 AM I see a lot of speculation from all manner of people who have zero clue on what has happened in the background.
I also see a provider trying their best to help out customers who have essentially been shafted, with a very large pole, by their own provider.
I know Shawn has been on WHT many times calling a spade a spade (something I like, frankly) and it has annoyed some people however, in this instance, my personal opinion would be they are doing the right thing. If they didn't step in, I wonder who would throw the first "Well, Burst could have helped if they weren't so ****" card.
Sometimes, you just can't win.
Posted by psycop, 08-23-2013, 07:00 AM
servers are being moved,
Eitherway, VD is definitely not bankrupted.
Posted by BurstNET, 08-23-2013, 07:00 AM
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Posted by AG-Arco, 08-23-2013, 07:01 AM
Posted by BurstNET, 08-23-2013, 07:02 AM
servers are being moved,
Eitherway, VD is definitely not bankrupted.
What happens when the leasing company comes knocking at their door to take the servers?
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Posted by funkywizard, 08-23-2013, 07:03 AM
I've always believed that a business model that's used for scamming can, with slight tweaks, be used to make a legitimate business.
Posted by Mattballew, 08-23-2013, 07:07 AM
Posted by BurstNET, 08-23-2013, 07:07 AM
As well, unless the colocation contract VD signed with you specifically said that you were allowed to seize their colo hardware and do whatever you want with it in case of nonpayment, you legally can't do any of this. Strange as it is, your customer could have $1000 in hardware, owe you $10,000, and just leave and never speak to you again, but unless your contract states otherwise, you're legally obligated to hold onto the hardware and data indefinitely, and are not allowed to treat it as your own property. Obviously I haven't seen the contract you signed with VD, but unless it specifically states that you can take these actions in this situation, you are admitting in public to breaking the law (even with the best of intentions).
I know it's a bit crazy that's how things work, we have about 10u of colo servers sitting under a desk because the owner stopped paying and never contacted us. We accepted them for colo before we realized these contractual and legal issues existed. After they ran away, we did some research into it, it turned out that we're legally obligated to hold onto the hardware (and data) indefinitely in case they ever come back for it.
We have wording in our client contract regarding colocation equipment and non-payment, and are doing what we can to make sure actual server owner get's their data.
We also have another method to verify ownership to the right client, which we are not going to discuss publicly.
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Posted by rvino, 08-23-2013, 07:08 AM
What happens when the leasing company comes knocking at their door to take the servers?
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Posted by psycop, 08-23-2013, 07:09 AM I think Josh owns people an explanation here?
Posted by AG-Arco, 08-23-2013, 07:10 AM
Posted by funkywizard, 08-23-2013, 07:19 AM
We have wording in our client contract regarding colocation equipment and non-payment, and are doing what we can to make sure actual server owner get's their data.
We also have another method to verify ownership to the right client, which we are not going to discuss publicly.
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Posted by LivinGeek, 08-23-2013, 07:30 AM
.
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CL-705
CLF-143
CLF-147
CLF-41
Any info is appreciated.
Posted by SeriesN, 08-23-2013, 07:55 AM
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YUSS! I knew it! You are the Shawn they talk about!
AND DAMN! My Eyes are popping out. I need more coffee.
Posted by greenreader, 08-23-2013, 07:58 AM Hurray !! My server is up and running with all data. Thank you Burst.net! You save my day.
I'm lucky. because VD left my server. Thank you again.
Posted by DubHosting, 08-23-2013, 07:58 AM I had this email from volumedrive 1 day ago that I think is very poor considering I have just found this post. We hope Burstnet can help us out here.
A customer support staff member has replied to your support request, #111*** with the following response:
Rick,
The server is being moved. We're getting the IPS routed and it will be back online.
-------------------
We hope this response has sufficiently answered your questions. If not, please don't open a new ticket. Instead, reply to this email or login to your account for a complete archive of all your support requests and responses.
Posted by gabelu, 08-23-2013, 08:07 AM i really hope they will get back online , have 2 servers and i`m dead without them
Posted by 24x7group, 08-23-2013, 08:17 AM Let's hope they give their customers an update as soon as possible.
I hope it's panic for nothing.
Posted by AG-Arco, 08-23-2013, 08:19 AM
I'm lucky. because VD left my server. Thank you again.
Posted by Flapadar, 08-23-2013, 08:22 AM
Posted by AG-Arco, 08-23-2013, 08:22 AM
Posted by TheLie, 08-23-2013, 08:23 AM No, why would it?
You don't know the contracts.
Posted by Flapadar, 08-23-2013, 08:23 AM
The leasing company can still go in and take the server if they wanted. And I'd imagine volumedrive could too if they paid their invoices
Posted by greenreader, 08-23-2013, 08:26 AM
So what do you call for VD? Real theft is VD who left their customer in the dark and run away with customer's money. I paid the server bill yesterday. Today they ran away.
Posted by AG-Arco, 08-23-2013, 08:32 AM
You don't know the contracts.Who knows what Burstnet did.Quote:
The leasing company can still go in and take the server if they wanted. And I'd imagine volumedrive could too if they paid their invoices
Posted by Rip, 08-23-2013, 08:35 AM
We're doing our best here to salvage what we can, both for ourselves and the clientele.
PS - I wish I slept a bit more last night, before knowing this would be an all-nighter here.
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Do what you know is right and the people that matter will remember you for it.
Posted by TheLie, 08-23-2013, 08:38 AM
We nearly had one with them. So I think I know more, yes.
No matter how you negotiate you will never get the exactly same contract.
Posted by InTrouble, 08-23-2013, 08:46 AM Could someone confirm whether Powersurge are a VD customer?
I am guessing from the timeline that they must be, given that powersurge.net also went down. We are getting absolutely no response from them in terms of support.
We just paid them two years in advance too.
Posted by BurstNET, 08-23-2013, 08:49 AM
I'm lucky. because VD left my server. Thank you again.
Thanks for stick with our network after that fiasco!
.
.
Posted by SuperVDS, 08-23-2013, 08:49 AM Hi
powersurge.net resolves to 199.168.139.217
199.168.139.217 is a VolumeDrive IP:
NetRange: 199.168.136.0 - 199.168.143.255
CIDR: 199.168.136.0/21
OriginAS: AS46664
NetName: VOLUMEDRIVE
NetHandle: NET-199-168-136-0-1
Parent: NET-199-0-0-0-0
NetType: Direct Allocation
RegDate: 2011-06-17
Updated: 2012-03-02
Ref: http://whois.arin.net/rest/net/NET-199-168-136-0-1
So yes most likely all of PowerSurge was hosted at VolumeDrive.
Posted by FishPants, 08-23-2013, 08:51 AM Well I will give it until tonight, then I will just initiate a credit card chargeback. I'd suggest everyone do the same, at least that way Visa/Mc/Amex will start to take notice and chase em down.
I'm just pissed my spideroak backups weren't working for a month, not sure why either as the automated emails said it was successful. Murphy is being a prick today.
Posted by GNG-Zane, 08-23-2013, 08:53 AM
I am guessing from the timeline that they must be, given that powersurge.net also went down. We are getting absolutely no response from them in terms of support.
We just paid them two years in advance too.
powersurge.net appears to be located on a VolumeDrive Server
Zane
--
My personal opinion is BurstNET is in the right in all reality what host would take the time and resources to help another company's mess. - Not MANY! Well done Burst!
Posted by PeanutHosting, 08-23-2013, 08:55 AM
Posted by GNG-Zane, 08-23-2013, 08:56 AM SuperVDS
Cheers for that I was going to include that in my post but it would not let me due to my post count)!
Zane.
Posted by Rip, 08-23-2013, 08:57 AM
Posted by BurstNET, 08-23-2013, 09:00 AM
.
.
Posted by InTrouble, 08-23-2013, 09:00 AM Thank you Zane. Appreciated.
So at this point, as PowerSurge are offline and not responding even by telephone, I assume its fair to say that they may not be back either.
Just what we needed.Quote:
Zane
--
My personal opinion is BurstNET is in the right in all reality what host would take the time and resources to help another company's mess. - Not MANY! Well done Burst!
Posted by Rip, 08-23-2013, 09:02 AM Fishpants,
I will keep checking to see if we get a verification of the server being there and will make sure you get notified.Now get to work before Murphy shows up there.
Posted by GNG-Zane, 08-23-2013, 09:05 AM
So at this point, as PowerSurge are offline and not responding even by telephone, I assume its fair to say that they may not be back either.
Just what we needed.
Zane.
Posted by InTrouble, 08-23-2013, 09:08 AM
Zane.
Can you help me, BURST? Have you heard from anyone at PowerSurge?
Posted by Luke-Jr, 08-23-2013, 09:08 AM Well this just sucks. My hard drive had started failing and I assumed my server was down as a result of that (though still pissed I wasn't getting support responses!).
My server with VolumeDrive is my email, phones (VoIP), IM, and basically everything else for my personal needs.
So I can't do much at all. Thank God I found my WHT password in a local password database... PMing BurstNet now.
Posted by MrGeneral, 08-23-2013, 09:11 AM
.
.
Posted by GNG-Zane, 08-23-2013, 09:12 AM In all honesty I never had a issue with VD, support was slow at times server was up/down but it was costing me what? $4.95?
I did NOT see this coming and I was gob smacked but I guess karma does catch up to you!
All that VPS with VD was doing was running uptime script for my Dedicated Servers (not with VD). - was pretty stupid when the server that was running the uptime script was up and down /eh.
I know BURST will try there hearts out to try and help everyone they can who was affected, and I am sure the truth will come out very soon! So hold on tight and go grab a drink of coffee and let burst do what they can.
Zane.
Posted by AG-Arco, 08-23-2013, 09:14 AM
Still doesn't justify your argumentation here - I for one am not holding Burstnet hostage disallowing to take it down, I am simply stating facts - so before reacting in a hostile matter think about what you're typing.
Now, the argument still stands - is this legal? Depends on Burstnets contract which probably has it proofed, but I'd like to know the backstory first.
Also, you do know the sites won't stay up, right?
Posted by LivinGeek, 08-23-2013, 09:14 AM
So at this point, as PowerSurge are offline and not responding even by telephone, I assume its fair to say that they may not be back either.
Just what we needed.
Posted by AG-Arco, 08-23-2013, 09:17 AM
So at this point, as PowerSurge are offline and not responding even by telephone, I assume its fair to say that they may not be back either.
Just what we needed.
Posted by LivinGeek, 08-23-2013, 09:19 AM
Posted by AG-Arco, 08-23-2013, 09:21 AM
Posted by martinlacrosse, 08-23-2013, 09:31 AM This is terrible...everything is down, they won't answer emails, their website is down. These guys need to get on top of this
Posted by logozer, 08-23-2013, 09:35 AM Server ID: V-7434
CPU: 3 Ghz Dedicated Usage
Memory: 2 GB Dedicated Memory
Hard Drive 1: 100 GB Hard Drive Space
feeworkb
feeworkd
Posted by pascalos, 08-23-2013, 09:40 AM
.
.
just hoping ill get the number of ip i need with you ..
sending data now via ticket
Posted by EmptySD, 08-23-2013, 09:46 AM So we can PM you with Server ID and IP to get some info about it?
Posted by pascalos, 08-23-2013, 10:01 AM ticket sent with all data asked ...
i forgot to say a simple thing that a lot of people forget : THANKS burstnet for helping us to get this sorted ... loosing lot of money hour after hour ..
Posted by djaa2807, 08-23-2013, 10:21 AM
Posted by GNG-Zane, 08-23-2013, 10:27 AM
Zane.
Posted by rvino, 08-23-2013, 10:28 AM I got the latest news by email
servers are being moved, to begin installation today.
fiber was finished yesterday.
and they will be working all day with Cogent to hopefully get IP transit up in NYC running
Posted by AG-Arco, 08-23-2013, 10:30 AM
servers are being moved, to begin installation today.
fiber was finished yesterday.
and they will be working all day with Cogent to hopefully get IP transit up in NYC running
Posted by BurstNET, 08-23-2013, 10:35 AM
servers are being moved, to begin installation today.
fiber was finished yesterday.
and they will be working all day with Cogent to hopefully get IP transit up in NYC running
So they planned this whole thing for months (fiber would take 3-4 months minimum), to run away from their debt/bills with us...nice.
Sounds like a single homed 150-mile link to Cogent NYC...Uuuugh!
Heaven help their clientele...a recipe for disaster.
Servers may get "moved" again, when the leasing company comes pounding down their door.
Looks like they got caught with their pants down today from us when we locked them out.
.
.
Posted by Serverfruit-Kris, 08-23-2013, 10:38 AM
Sounds like a single homed 150-mile link to Cogent NYC...Uuuugh!
Heaven help their clientele...a recipe for disaster.
Servers may get "moved" again, when the leasing company comes pounding down their door.
Looks like they got caught with their pants down today from us when we locked them out.
.
.
Posted by AG-Arco, 08-23-2013, 10:39 AM
Sounds like a single homed 150-mile link to Cogent NYC...Uuuugh!
Heaven help their clientele...a recipe for disaster.
Servers may get "moved" again, when the leasing company comes pounding down their door.
Looks like they got caught with their pants down today from us when we locked them out.
.
.
Posted by BurstNET, 08-23-2013, 10:41 AM
"Umm...my dog ate 300 servers, and we can't get them back online!".
"A UFO caused a 24+ hour outage for our entire network while they took all the servers and zapped the money I was supposed to have paid my vendors with!".
"I had to relocate only two servers at a time, as that was the most I could fit in my sports cars I bought with the money I was supposed to pay my vendors with!"
"Sorry, I can't give you a control panel license, as I am blackballed at the control panel vendors for stiffing my prior vendors on the licenses I have thru them!"
This list will go on and on...
.
.
Posted by wimpie3, 08-23-2013, 10:41 AM Can't send PM, I'm new here on this forum, but my Server ID is CL-03. Can you find this one?
Posted by BurstNET, 08-23-2013, 10:42 AM
.
.
Posted by net, 08-23-2013, 10:42 AM
servers are being moved, to begin installation today.
fiber was finished yesterday.
and they will be working all day with Cogent to hopefully get IP transit up in NYC running
They emailed you? From what email address since volumedrive.com is down.
Posted by Serverfruit-Kris, 08-23-2013, 10:44 AM
"Umm...my dog ate 300 servers, and we can't get them back online!".
"A UFO caused a 24+ hour outage for our entire network while they took all the servers and zapped the money I was supposed to have paid my vendors with!".
"I had to relocate only two servers at a time, as that was the most I could fit in my sports cars I bought with the money I was supposed to pay my vendors with!"
"Sorry, I can't give you a control panel license, as I am blackballed at the control panel vendors for stiffing my prior vendors on the licenses I have thru them!"
This list will go on and on...
.
.
Posted by helmax, 08-23-2013, 10:49 AM BurstNET can check ticket YCK-128-61857
thanks
Posted by psycop, 08-23-2013, 10:49 AM @BurstNet
I sent you an email to sales@burst.net with the information you asked for to make an offer for a similar service hours ago.
Any ETA on it?
Kind regards,
Posted by hitman3266, 08-23-2013, 10:57 AM everyone should've got an email 10 days ago stating that relocation would take place on august 16th, then another email saying it was postponed. Now if everyone has a brain, noticed that their servers did not go down yet(since it would include a shutdown), it means that they never started the relocation process up until today, for whatever reason.
Now my server has been down for what, about 15 hours so far to be exact. Their original time frame was 6-8 hours. With all the postponing it would be significantly longer..
I don't get what everyone is all panicking about, you were warned 10 days in advance, if you had brains ahead of time you would've got all the backups you need when the original plan was scheduled
Posted by psycop, 08-23-2013, 11:03 AM
Now my server has been down for what, about 15 hours so far to be exact. Their original time frame was 6-8 hours. With all the postponing it would be significantly longer..
I don't get what everyone is all panicking about, you were warned 10 days in advance, if you had brains ahead of time you would've got all the backups you need when the original plan was scheduled
A little knowledge of what actually is going on would be nice,
Posted by hitman3266, 08-23-2013, 11:05 AM
A little knowledge of what actually is going on would be nice,
yea some info would be nice, but they don't use twitter and use emails / client panel only as you should all know. Meaning if the servers are down, all their support is down as well.. So there's your explanation
Posted by Rip, 08-23-2013, 11:07 AM
Posted by hitman3266, 08-23-2013, 11:10 AM
The only messages i've seen about "getting closed down" are coming from a competitor, who clearly has an agenda. I would take it with a grain of salt
Posted by GNG-Zane, 08-23-2013, 11:11 AM
Posted by EmptySD, 08-23-2013, 11:19 AM I sent message to sales@burst.net i will write here too. Can you please check for CLF-47. All info i sent via email address. Thank you.
Posted by Soben, 08-23-2013, 11:22 AM BurstNET, would you happen to have CL-712? Thanks.
I've been with VD for about 4 years, and this is just sad. I want to give them another chance but it's unacceptable with this poor level of customer service.
Posted by ayksolutions, 08-23-2013, 11:22 AM
Posted by hitman3266, 08-23-2013, 11:26 AM
Posted by Encrypted, 08-23-2013, 11:31 AM
Posted by heropage, 08-23-2013, 11:35 AM I am glad I stopped use them 2 month ago.
Posted by Encrypted, 08-23-2013, 11:38 AM
Posted by EmptySD, 08-23-2013, 11:44 AM I can't belive in one thing. They can at last send email and tell anything. No one is renting deticated server for 50 users. The most of servers have more then 5000+ active users.
And what now, mine server is offline for last 16:32 hours and no any news.
I am checking entire night over the internet without sleep and waiting any answer.
Posted by tcyy, 08-23-2013, 11:57 AM the volumedrive's support only tell me they will very busy,but I haven't thought it will be down.
Posted by JeffySmith, 08-23-2013, 12:03 PM If you guys have it - can it be turned back up?
Posted by Serverfruit-Kris, 08-23-2013, 12:06 PM
Posted by abai2k, 08-23-2013, 12:09 PM My server id: CLF-103, hope that can get this up..
Posted by 365Networks, 08-23-2013, 12:10 PM For anyone 'waiting' for their services to 'magically' come back up, I would immediately buy a server at another location and start uploading your backups. Save yourself the hassle as I don't think anything is coming online any time soon.
Posted by hitman3266, 08-23-2013, 12:14 PM
Posted by tcyy, 08-23-2013, 12:19 PM I have paid for the server 5 days ago,but I haven't any important data on it.
Posted by InvokeVM-Kelvin, 08-23-2013, 12:24 PM VolumeDrive is down. My friend's Minecraft Server hosted on VolumeDrive's VPS went down.
Posted by EmptySD, 08-23-2013, 12:25 PM
Posted by cd/home, 08-23-2013, 12:38 PM
Not only was VD a client but my understanding they was a large client in the Burst DC with in excess of 20 racks if the numbers being shoved around are correct. So according to the contract BurstNET is legally allow to keep the equipment left over at least for the time being but some of it is likely leased equipment hence it was left, It was a master full plan so it seems.
Burst maybe you can apply for a cease notice to be issued on that 911 sports car or is it not worth anything?
Posted by Dustin Cisneros, 08-23-2013, 12:43 PM I wonder how the phone call went after BurstNET told the "new guys" about their "new tenant"
Posted by Encrypted, 08-23-2013, 12:47 PM
Posted by pueblohost, 08-23-2013, 12:52 PM cl-483
cl-28
Posted by det8080, 08-23-2013, 01:02 PM Can someone please comment on the time frame from when BurstNet confirmed they have their hardware to when it was turned back on. While I have no doubt they are swamped, it has been 5 hours since they confirmed they had my server and I completed their setup process but I have not heard anything back.
Just curious.
Posted by Clartek, 08-23-2013, 01:05 PM I confirmed my hardware with them a few hours ago and nothing thus far. I'll post how it goes in the end.
Posted by helmax, 08-23-2013, 01:06 PM why burst.net not answer emails?
Posted by benj114, 08-23-2013, 01:07 PM
Don't get me wrong I know your staff was busy with your own migration to the new datacenter building. But why would you allow someone that owes so much money use a perfect opportunity to lie and run?
You should have at least either;
A) Not allowed them to remove any equipment themselves while owing money and have your staff move them to the new facility and just leave everything unplugged and locked up as collateral
B) Disconnected them and locked their staff out of your facility the minute you seen the relationship going sideways until all bills have been paid then tell them to get out.
I have not personally read your ToS regarding colo at your facility, but if you don't already have a clause regarding "if you have outstanding invoices, equipment cannot be removed from the facility until ALL outstanding invoices have been fully paid" you might want to look at putting one in.
Posted by Serverfruit-Kris, 08-23-2013, 01:08 PM
Posted by EmptySD, 08-23-2013, 01:09 PM
I sent email and i got answer.
Posted by thesurfer35, 08-23-2013, 01:16 PM Server ID: CL-32
Server ID: CL-231
Thank you so much!
Posted by det8080, 08-23-2013, 01:17 PM I am sure they are very busy and I do appreciate every bit of help they have been. I was just hoping to get an idea of how long someone previously waited.
Just like the majority of everyone here, I am in shock that a company would do this. There is no logic behind it at all regardless of their financial situation.
Posted by DotVPS-J, 08-23-2013, 01:18 PM Well 21 Pages later and it sure does look like Volumedrive have ****ed up this time... From GoRack's posts it suggests they attempted the same thing on them, I remember the JV to PA move actually they emailed out about it on the Thursday evening BST and did it early hours of morning on the Saturday BST...
It seems I jumped ship at the right time which was in July, I actually had issues getting out as they were having issues with Cogent at the time not that was Volumedrive's fault more BurstNET's according to Support at the time so I would suggest the remaining users that Burst have the hardware that you get it put back online create a backup and find a new provider as if the new DC that Burst owns network is anything like the original DC it will only last so long before it turns into a fight on getting a decent network speed/latency after a few months.
Posted by rish3, 08-23-2013, 01:38 PM
"01/15/2013 - Joshua A. Bohanon, 27, of 353 Orchard St., Old Forge, PA, to six months of probation and a $300 fine for DUI."
Some things never change...
Posted by cookiecaster, 08-23-2013, 02:13 PM Server ID: CLF-81
thanks
Posted by SolaDrive - John, 08-23-2013, 02:19 PM I would just like to first off by saying that we are not trying to keep anyone in the dark, we have just been waiting to get more info which we have not received and we are just as much in the dark as everyone else is. I want to apologize to all of our customers and what they are going through, we are right there with you feeling the same exact pain if not worse since we have lost a good majority of our client base due to this.
What was supposed to be a simple migration by VD staff has turned into a complete outage and apparently have run off with a few racks worth of our servers and spare hardware. We are at a complete loss here. We have received word that they should be trying to move all servers to their own facility and put everything back online. Hopefully that is the case and not trying to sell all the servers off in order to pay their depts. We will be sending out a mass email to our clients shortly with more details and what our plan of action is.
We cant apologize enough for the poor decisions our provider has made but we will do everything in our power to see to it there is a positive resolution to this whether it be compensation, a new server in a trust worthy datacenter, upgrade, temporary VPS solution, etc, but we will ensure something is done to help our clients.
Posted by psycop, 08-23-2013, 02:25 PM What a drama...
Posted by Zesty58, 08-23-2013, 02:42 PM burstnet would you have server cl-116 with ip of 204.124.180.130
Posted by GoRACK, 08-23-2013, 03:12 PM
I have had to speak with all of the partners for the green light which I now have to speak about this in detail. I can confirm that last November VolumeDrive showed up with payment for the rather large past due amounts they carried with us. They replaced roughly 5 racks of equipment with a half cabinet of "cloud" gear that consisted of 1990 era P3's and took the leased e3 servers with them in a small uhaul truck.
That Monday we learned (without getting into details) that the amount we thought was now paid was instantly no longer paid and the remaining 2 years of their 3 year agreement was most likely not going to be fulfilled.
I basically wanted to let everyone know that BurstNET is not on here trying to "steal" customers, I have full faith that VD has pulled the exact same deal as they did with us.
Posted by Zesty58, 08-23-2013, 03:15 PM i just spoke with josh and they are not out of business. all servers should be online by tomorrow evening. he can be reached at 570-565-9829 just spoke to him 3 minutes ago
Posted by dzonidev, 08-23-2013, 03:15 PM This is totally unacceptable. If the owner really drives a Porsche, then I think everyone should get a baseball bat and give his car a facelift
Also, since BurstNET is generously helping the "VD Refugees", I'm interested in one thing.
If I had an E3-1230 that I paid $70/month to VD, and BurstNET happens to have my server. Would I be paying them the amount I was paying to VD or according to their price range?
I had a VPS for private use with them, and 1st week was good. Now the rest of the month, the VPS would be down 10-25 minutes a day. When I realised that the host is a disaster waiting to happen.... I was gone faster than you can say bye. I'm sure the dedicated servers were really good, after all the servers were collocated in the BurstNET DC and running off their network.
Posted by Violent Injection, 08-23-2013, 03:15 PM
That Monday we learned (without getting into details) that the amount we thought was now paid was instantly no longer paid and the remaining 2 years of their 3 year agreement was most likely not going to be fulfilled.
I basically wanted to let everyone know that BurstNET is not on here trying to "steal" customers, I have full faith that VD has pulled the exact same deal as they did with us.
If true I have to ask, why the mods and yet to ban VD's forum accounts. It is time to cure this place of its VD.
Posted by PascM, 08-23-2013, 03:19 PM
I will wait until then.
Posted by KMyers, 08-23-2013, 03:19 PM
That Monday we learned (without getting into details) that the amount we thought was now paid was instantly no longer paid and the remaining 2 years of their 3 year agreement was most likely not going to be fulfilled.
I basically wanted to let everyone know that BurstNET is not on here trying to "steal" customers, I have full faith that VD has pulled the exact same deal as they did with us.I dont see how this can get any worse for Volume Drive. It seems that they were pulling this dog and pony show with a few DataCenters
Posted by KMyers, 08-23-2013, 03:21 PM
I will wait until then.
Posted by thesurfer35, 08-23-2013, 03:34 PM
I hope he's telling the truth for my sake and everyone else's. I'm leaning towards believing him because if he was going out of business, I don't think he would be answering his phone. He said they're working on the migration and it should be finished sometime tomorrow.
All I can say is we'll see.
Posted by MyDevil, 08-23-2013, 03:35 PM I have just called VolumeDrive. In a minute I will prepare a transcript for you guys - its quite... shocking.
Posted by sseaney, 08-23-2013, 03:40 PM
Posted by psycop, 08-23-2013, 03:42 PM
Posted by cd/home, 08-23-2013, 03:43 PM
Posted by XtAzY, 08-23-2013, 03:43 PM
Posted by Arvixe Alex, 08-23-2013, 03:44 PM
I hope he's telling the truth for my sake and everyone else's. I'm leaning towards believing him because if he was going out of business, I don't think he would be answering his phone. He said they're working on the migration and it should be finished sometime tomorrow.
All I can say is we'll see.
It might not be such a bright future, it might just be best once you have your servers you find a new server provider from a company that is reliable.
Posted by dzonidev, 08-23-2013, 03:45 PM
VD is like the Titanic and they are trying to keep it afloat with duct tape.
Posted by dnwk, 08-23-2013, 03:45 PM And it make me worried about any provider that may look sober while could disappear overnight.
Posted by MyDevil, 08-23-2013, 03:47 PM Here you go:
I might have missed some words in here, because the connection quality was a bit... bad. The main concept is still saved, though.
[VolumeDrive automate] Hello, please say your name after your tone and we will try to connect you
[Me] ...
[VD] Hello, ....
[Me] Hello sir, I'm from <company name>, we have bought a dedicated server from your company, and we have a problem with it. You probably know what I'm talking about.
[VD] Yes, we're currently at migration process, we're migrating to a new facility, and we're bringing our new facility online, ETA is tomorrow evening, everything should be up and running, and we will be racking servers.
[Me] So tomorrow, yes?
[VD] Yes, tomorrow evening, <timezone name, i didn't catch that>
[Me] That's weird, because BurstNET is sending e-mails to your customers, that a truck containing a big part of the servers has been lost about 20 miles away from the facility - a truck, including our servers, of course.
[VD] Uhm... What's your server number?
[Me] <gave guy the server number>
[VD] <number>? No, they don't have that server, we have that server.
[Me] You have the server... so it will surely be up and running tomorrow, yes? You sure about it?
[VD] Yes, they're are very <some adjective, didn't catch that again> provider, and they're very upset that we're opening a datacenter near theirs, and they're trying to steal our customers. Nothing more, nothing less. They're very <the same adjective again>, and they're trying to compete. So, we're restoring access for tomorrow evening, everything will be fine, and they certainly don't have your server.
[Me] I know they don't have our server <they've sent us an e-mail about it>, but then here comes the question: where did they get our customer credentials then?
[VD] They have taken our customer billing database, and they're trying to reach out each of our customer, and contact them, and scare them into the fact they have their servers, and run them into their own services.
[Me] Okay, so approximately, how much time will it take to bring everything up tomorrow? You know, a more precise ETA.
[VD] Okay, We expect to start racking servers in late evening tomorrow
<I just asked a few more question about the ETA and then the conversation finished>
Posted by psycop, 08-23-2013, 03:50 PM Hmm, that is quiet interesting.
Posted by XtAzY, 08-23-2013, 03:56 PM But didn't some customers confirmed that BurstNet did indeed have their server?
Posted by pascalos, 08-23-2013, 03:56 PM
I might have missed some words in here, because the connection quality was a bit... bad. The main concept is still saved, though.
[VolumeDrive automate] Hello, please say your name after your tone and we will try to connect you
[Me] ...
[VD] Hello, ....
[Me] Hello sir, I'm from <company name>, we have bought a dedicated server from your company, and we have a problem with it. You probably know what I'm talking about.
[VD] Yes, we're currently at migration process, we're migrating to a new facility, and we're bringing our new facility online, ETA is tomorrow evening, everything should be up and running, and we will be racking servers.
[Me] So tomorrow, yes?
[VD] Yes, tomorrow evening, <timezone name, i didn't catch that>
[Me] That's weird, because BurstNET is sending e-mails to your customers, that a truck containing a big part of the servers has been lost about 20 miles away from the facility - a truck, including our servers, of course.
[VD] Uhm... What's your server number?
[Me] <gave guy the server number>
[VD] <number>? No, they don't have that server, we have that server.
[Me] You have the server... so it will surely be up and running tomorrow, yes? You sure about it?
[VD] Yes, they're are very <some adjective, didn't catch that again> provider, and they're very upset that we're opening a datacenter near theirs, and they're trying to steal our customers. Nothing more, nothing less. They're very <the same adjective again>, and they're trying to compete. So, we're restoring access for tomorrow evening, everything will be fine, and they certainly don't have your server.
[Me] I know they don't have our server <they've sent us an e-mail about it>, but then here comes the question: where did they get our customer credentials then?
[VD] They have taken our customer billing database, and they're trying to reach out each of our customer, and contact them, and scare them into the fact they have their servers, and run them into their own services.
[Me] Okay, so approximately, how much time will it take to bring everything up tomorrow? You know, a more precise ETA.
[VD] Okay, We expect to start racking servers in late evening tomorrow
<I just asked a few more question about the ETA and then the conversation finished>
this still does not explain :
-why no email/information about a near 24 hours downtime (and it will be a 48 hours downtime if they finish putting all back online ... )
-why burst still have 2 of my 4 VD server in their DC
-why didnt they kept their website online ?
Posted by dnwk, 08-23-2013, 03:58 PM VolumeDrive automate is actually google voice call screnning
Posted by jtrivino, 08-23-2013, 03:59 PM i Think VolumeDrive it a good Company , all his Staff is very Professional.
Something dark hides BURSTNET, they lose a good Customer now "VolumeDrive"
Nobody Belive This Post Writing of bad faith is not true what BURST says.
Posted by dafuq, 08-23-2013, 04:00 PM I just think it's very interesting that VD is really too busy to send some staff here to explain the whole thing if they're telling the truth to "MyDevil". I can't believe they have nothing to connect to the internet besides their facilities in such a modern society.
Posted by dnwk, 08-23-2013, 04:02 PM You might see your server online tomorrow via some home cable internet
Posted by Emulous, 08-23-2013, 04:03 PM The most interesting thing to look at here is the email that burstnet sent to VolumeDrive clients, when they shouldn't have had access to the database to start off with. Why is BurstNET tracking machines that are leased (and now owned) by a different company?Quote:
VolumeDrive was scheduled to relocate to our brand new facility here in PA, moved about 20% of their stuff in, put the rest of their stuff in another truck, and never showed up with the remainder at our facility. We tracked them to an office building about 20 miles away, and we assume the rest of the stuff is relocated there, and we saw all their cars and staff outside the building to confirm it. After 24 hours, they do not even have their own website online, so we question whether they will get anything online at all, and how they are going to explain the 300+ servers they left down in our facility with live clients on them.
We do have a percentage of the servers they hosted, that they simply left behind, and are more than happy to accommodate you if possible. Even if we do not have the physical server we would be happy to rush build you a new machine and have it online as soon as possible, running in a company that has been in the industry for 23 years, and is not going anywhere soon. The first step in getting your server back online would be opening a ticket to sales@burst.net in which we will provide you with the steps for transferring service to us. We empathize with the inconvenience this has caused you, and want to do whatever we are able to get you, and your end clients/users/visitors, back online as soon as possible.
Why would VolumeDrive move all their staff if they were going to take off with the servers?
Why did BurstNET state that they have been in business for 23 years? (In an email about VolumeDrive taking off with the machines.) This seems almost like advertising to VolumeDrive customers.
And why/how does BurstNET have a copy of VolumeDrive's customer database, if they suddenly moved out and left?
Posted by kvsh, 08-23-2013, 04:05 PM
Something dark hides BURSTNET, they lose a good Customer now "VolumeDrive"
Nobody Belive This Post Writing of bad faith is not true what BURST says.
If VolumeDrive is not to blame then this is a pretty elaborate plan to smear them. This would be one hell of a conspiracy.
It seems VD does not act in good faith with their bandwidth or hardware providers.
Posted by thesurfer35, 08-23-2013, 04:06 PM
It might not be such a bright future, it might just be best once you have your servers you find a new server provider from a company that is reliable.
I also like to add in defense to VD. Is there any proof VD owes the leasing company? I'm only hearing comments like these from competitors of VD which seems skeptical. Burst definitely has an agenda to gain more customers at VD's expense.
But still all and all, VD could have handled this situation much much better. I was sent an email they would be moving everything last week, during which I didn't notice any downtime. Instead they move a week later and give no notification.
Posted by dnwk, 08-23-2013, 04:08 PM
Why is BurstNET tracking machines that are leased (and now owned) by a different company?
Why would VolumeDrive move all their staff if they were going to take off with the servers?
Why did BurstNET state that they have been in business for 23 years? (In an email about VolumeDrive taking off with the machines.) This seems almost like advertising to VolumeDrive customers.
And why/how does BurstNET have a copy of VolumeDrive's customer database, if they suddenly moved out and left?
Posted by rish3, 08-23-2013, 04:09 PM
Also a little curious that this is your first post.
Posted by dzonidev, 08-23-2013, 04:11 PM
I also like to add in defense to VD. Is there any proof VD owes the leasing company? I'm only hearing comments like these from competitors of VD which seems skeptical. Burst definitely has an agenda to gain more customers at VD's expense.
But still all and all, VD could have handled this situation much much better. I was sent an email they would be moving everything last week, during which I didn't notice any downtime. Instead they move a week later and give no notification.
Though, I still think that BurstNET did the right thing, even though it might be illegal, depending on the contract they had with VD, but still some of the customers' servers are already online.
Posted by Emulous, 08-23-2013, 04:13 PM
Time will tell who's in the wrong.
Posted by lonea, 08-23-2013, 04:16 PM I highly doubt the CEO of burst would want to destroy their own image by making up false accusations. Quote:
Time will tell who's in the wrong.
Posted by DeltaAnime, 08-23-2013, 04:17 PM
Though, I still think that BurstNET did the right thing, even though it might be illegal, depending on the contract they had with VD, but still some of the customers' servers are already online.
As burstnet said, it's ~300 servers, most have customer data on them. This isn't old servers that were pending formatting, they had active clients that burstnet has already been helping out.
Burstnet uses the same leaser and is likely the reason why VD got the leasing contract in the first place.
Francisco
Posted by KMyers, 08-23-2013, 04:26 PM On a side note, it seems VolumeDrive has finally made a statement on Twitter
https://twitter.com/volumedrive
I honestly cant see how they can recover from this, a 2 day long outage without any prior communication is inexcusable. What makes this worse is that their own webpage is down. If this was a planned move, they should have at least moved their main homepage onto the new network to communicate with customers.
I would be curious to see how many customers stay and what their explanation is.
Posted by PascM, 08-23-2013, 04:27 PM That's their latest tweet:
SERVICE MIGRATION STATUS We are expecting to fully restore services tomorrow evening 8/24 GMT -5.
Expand
Posted by Emulous, 08-23-2013, 04:31 PM
I honestly cant see how they can recover from this, a 2 day long outage without any prior communication is inexcusable. What makes this worse is that their own webpage is down. If this was a planned move, they should have at least moved their main homepage onto the new network to communicate with customers.
I would be curious to see how many customers stay and what their explanation is.
Posted by KMyers, 08-23-2013, 04:33 PM
Posted by swiftnoc, 08-23-2013, 04:33 PM Whatever people say further on VD - i must say that, in case you missed it, not one but TWO of their suppliers explained how Volumedrive operates their business. No one should overlook this.Quote:
That Monday we learned (without getting into details) that the amount we thought was now paid was instantly no longer paid and the remaining 2 years of their 3 year agreement was most likely not going to be fulfilled.
I basically wanted to let everyone know that BurstNET is not on here trying to "steal" customers, I have full faith that VD has pulled the exact same deal as they did with us.
They basically pulled a Go....Rack on Gorack (pun intended)
To Gorack: Once a client gets behind, accept only bank wire transfers (or cash) and release the equipment once the money is on the bank, do not rely on any evidence provided by anyone other then your bank statement.
Posted by DotVPS-J, 08-23-2013, 04:39 PM
I remember questioning GoRack in a sales email regarding the 3 providers they had left and they said he couldn't name each issue but he put the issue down to me and one of three was bandwidth pricing was too high for their budget.
Posted by cookiecaster, 08-23-2013, 04:41 PM
Email sent last week:
Volumedrive is pleased to announce that our brand new facility in Dunmore, PA is ready for the relocation of your current server(s). We would like to schedule the move on August 16th starting at 9AM EDT. This move will cause some downtime for each server while it is being relocated. The relocation window is set for 6-8 hours, however, approximately 2-3 hours is a good estimate as to actual downtime. The move will be performed in phases, and downtime will be kept to an absolute minimum. This move will NOT require any changes to your IP space or DNS. The typical relocation scenario for each server will include a graceful shutdown, physical move (only 3 miles away), cabinet installation, and then server boot. We will have additional personnel on-site to oversee the relocation process, as well as to help facilitate the transition as smoothly as possible.
The new facility is a high end, state of the art data center, at our same traditional low pricing. If you are a reseller, you should find that this is a more attractive draw for prospective new clientèle.
If you are interested in upgrading your package, this would be a great time to do so. We are focusing on revenue growth for the new facility, and our sales team can offer very competitive pricing, for any upgrade processed during the relocation process.
VolumeDrive thanks you for your understanding and patience during this necessary maintenance window, as well as for your continued business.
Posted by UnleashedPixel, 08-23-2013, 04:41 PM Interesting to see so many new members coming on here bashing Burst...
Either way, can't see VD recovering from this at all.
Posted by BurstNET, 08-23-2013, 04:43 PM
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Posted by DotVPS-J, 08-23-2013, 04:46 PM
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Posted by BurstNET, 08-23-2013, 04:47 PM
Volumedrive had their own network/routers with us, and I can say that most of their network issues were their own, and not ours.
Our new facility is nothing like our old facility, and is just drop dead gorgeous. Network speed/latency has never been an issues on our network, since it was completely upgraded/replaced back in 2008.
Do not bundle issues you saw with Volumedrive on our network, as being our network itself. Their segment was their own doing and manifestation of issues.
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Posted by Encrypted, 08-23-2013, 04:48 PM
That Monday we learned (without getting into details) that the amount we thought was now paid was instantly no longer paid and the remaining 2 years of their 3 year agreement was most likely not going to be fulfilled.
I basically wanted to let everyone know that BurstNET is not on here trying to "steal" customers, I have full faith that VD has pulled the exact same deal as they did with us.
Hopefully any current or potential customers of VolumeDrive read this before signing up and give their business to a different provider. I don't care how cheap their services are, it's not worth doing business with someone with such a lack of integrity.
Posted by Luke-Jr, 08-23-2013, 04:50 PM BurstNET, I have still not heard anything further on my server since you went to get some rest about 8 hours ago. I understand you need your sleep too, but I'm still entirely incommuncato for email/phones/IM.
Will I need to setup a backup MX to prevent my emails bouncing?
Posted by DotVPS-J, 08-23-2013, 04:51 PM Anyone have a current downtime total for Volumedrive? When did they start this move/get turned off?
Posted by Emulous, 08-23-2013, 04:53 PM
Our new facility is nothing like our old facility, and is just drop dead gorgeous. Network speed/latency has never been an issues on our network, since it was completely upgraded/replaced back in 2008.
Do not bundle issues you saw with Volumedrive on our network, as being our network itself. Their segment was their own doing and manifestation of issues.
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So now you're doing nothing but advertising after VolumeDrive has stated they're going to be back online tomorrow evening? What about all this misinformation you have provided?
Posted by BurstNET, 08-23-2013, 04:53 PM
thanks
We do not have this server unfortunately.
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Posted by BurstNET, 08-23-2013, 04:54 PM
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Posted by MyDevil, 08-23-2013, 04:54 PM
Posted by DotVPS-J, 08-23-2013, 04:55 PM
Posted by Encrypted, 08-23-2013, 04:55 PM
Posted by BurstNET, 08-23-2013, 04:56 PM
If I had an E3-1230 that I paid $70/month to VD, and BurstNET happens to have my server. Would I be paying them the amount I was paying to VD or according to their price range?
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Posted by BurstNET, 08-23-2013, 04:57 PM
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Posted by Encrypted, 08-23-2013, 04:58 PM
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Posted by Rip, 08-23-2013, 04:59 PM
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Indeed, this type of VD is incurable.
Posted by Emulous, 08-23-2013, 05:00 PM
The machines were leased to VolumeDrive, they may now own these machines after a billing cycle, and wanted to leave BurstNET.
From this standpoint it looks like BurstNET has fabricated this giant scheme and slandered VolumeDrive during their downtime. Since VolumeDrive has responded BurstNET has not made a single response in regards to why they posted this misinformation implying these machines were possibly never coming back online because the owners ran off.
You should read my post #339 in this thread, This seems very shady on BurstNET's part.How very professional of BurstNET.Quote:
Posted by BurstNET, 08-23-2013, 05:04 PM
As burstnet said, it's ~300 servers, most have customer data on them. This isn't old servers that were pending formatting, they had active clients that burstnet has already been helping out.
Burstnet uses the same leaser and is likely the reason why VD got the leasing contract in the first place.
Francisco
Confirmed, we use the same leasing company, and we referred Volumedrive to them to begin with. Assistance we now regret giving them. Fortunately, the lessor is not angry with us, and appreciates us tracking down their assets for them. The lessor has a blanket lien on ALL Volumedrive assets, so the **** is going to hit the fan there soon enough.
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Posted by ryguy222, 08-23-2013, 05:07 PM
Your proof of BurstNet fabricating stories will reveal itself when VD shows you proof, or communicates with its customers.
Posted by DeltaAnime, 08-23-2013, 05:09 PM
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I know in one of the providers I used back in the day they RTO'd a switch from a well known supplier. The only way the deal went through is that the leaser had a guarantee from the DC that the equipment wouldn't leave the premise.
It's quite possible Burst was under the same terms with VD + their leaser but thankfully the leaser isn't going after Bursts head on it.
Francisco
Posted by pascalos, 08-23-2013, 05:09 PM
The machines were leased to VolumeDrive, they may now own these machines after a billing cycle, and wanted to leave BurstNET.
From this standpoint it looks like BurstNET has fabricated this giant scheme and slandered VolumeDrive during their downtime. Since VolumeDrive has responded BurstNET has not made a single response in regards to why they posted this misinformation implying these machines were possibly never coming back online because the owners ran off.
You should read my post #339 in this thread, This seems very shady on BurstNET's part.
How very professional of BurstNET.
burstnet: sent all my info 6 hours ago .... do you have any eta on my 2 server they left behind them ?
Posted by Serverfruit-Kris, 08-23-2013, 05:09 PM
Posted by Rip, 08-23-2013, 05:10 PM
The machines were leased to VolumeDrive, they may now own these machines after a billing cycle, and wanted to leave BurstNET.
From this standpoint it looks like BurstNET has fabricated this giant scheme and slandered VolumeDrive during their downtime. Since VolumeDrive has responded BurstNET has not made a single response in regards to why they posted this misinformation implying these machines were possibly never coming back online because the owners ran off.
You should read my post #339 in this thread, This seems very shady on BurstNET's part.
Posted by BurstNET, 08-23-2013, 05:10 PM
Everything I have stated here is 100% the truth.
I have held back on most of the damning evidence against them, as enough material has already posted to prove we are the honest and good party in this event.
They may be back online tomorrow evening, which I doubt, as they have technical difficulties they are not even aware of in accomplishing that, which they are not even knowledgeable/capable enough to correct themselves.
how are they going to issue CPanel licenses to their client base, when they cannot obtain new licenses until they pay us off for their prior licenses?
CPanel will not play games like that, and will disallow licensing to them, directly or thru other vendors, as it is their policy to do so.
Regardless, how exactly will the clients on the 300+ servers we have in our possession, be back online with VolumeDrive tomorrow night?
How do they explain turning their backs on 300+ (possibly hundreds more if counting VS services...) customers?
We have emailed the clients directly that we have their servers, to notify them of such, so they have a chance to restore their service and data with us. No matter what you say or think, that is absolutely the right thing to do for the clients!!!!
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Posted by Emulous, 08-23-2013, 05:11 PM
Your proof of BurstNet fabricating stories will reveal itself when VD shows you proof, or communicates with its customers.
BurstNET is now posting information like "there's an aids clinic where VD moved to"
What is the point of this? Why in the email to all of VolumeDrive's customers (And how did you get this database?) did you advertise that your company has been online for 23 years. Why is that important or even relevant to what you implied? (That volumedrive ran off with the machines.)
Posted by Violent Injection, 08-23-2013, 05:11 PM
Time will tell who's in the wrong.
Posted by Inextens, 08-23-2013, 05:15 PM Seriously why would anyone want to do business with Burst or Volumedrive after reading this thread? Obviously two shady companies that have no respect. If the leasor owns the equipment what right do you have to access the data and contact customers? Then your other comments are just
Everything about this is unethical and feel sorry for everyone affected including myself. Not a bright future for you TWO and whoever else is involved in this fiasco.
Posted by Rip, 08-23-2013, 05:16 PM
BurstNET is now posting information like "there's an aids clinic where VD moved to"
What is the point of this? Why in the email to all of VolumeDrive's customers (And how did you get this database?) did you advertise that your company has been online for 23 years. Why is that important or even relevant to what you implied? (That volumedrive ran off with the machines.)
You obviously have an agenda here and at first sniff it stinks.
Posted by DeltaAnime, 08-23-2013, 05:16 PM
BurstNET is now posting information like "there's an aids clinic where VD moved to"
What is the point of this? Why in the email to all of VolumeDrive's customers (And how did you get this database?) did you advertise that your company has been online for 23 years. Why is that important or even relevant to what you implied? (That volumedrive ran off with the machines.)
Proof is in this very thread if you cared to look.
Francisco
Posted by LH-Danny, 08-23-2013, 05:17 PM
BurstNET is now posting information like "there's an aids clinic where VD moved to"
What is the point of this? Why in the email to all of VolumeDrive's customers (And how did you get this database?) did you advertise that your company has been online for 23 years. Why is that important or even relevant to what you implied? (That volumedrive ran off with the machines.)
Posted by infracom2005, 08-23-2013, 05:18 PM they update status in twitter:
SERVICE MIGRATION STATUS We are expecting to fully restore services tomorrow evening 8/24 GMT -5.
Posted by NorthHosts, 08-23-2013, 05:18 PM The only thing I would say is a little worrying is that BurstNet have somehow managed to email VD's clients - how exactly have you managed to do that? - If you do have a copy of their clients without permission regardless of circumstances - which i agree the situation for their customers is grim, that is highly illegal and breaks numerous data protection laws - in the UK at least. How have you obtained them?
Posted by MyDevil, 08-23-2013, 05:18 PM
BurstNET, can you answer that?
Posted by WHWatcher, 08-23-2013, 05:19 PM
Posted by kvsh, 08-23-2013, 05:20 PM
BurstNET is now posting information like "there's an aids clinic where VD moved to"
What is the point of this? Why in the email to all of VolumeDrive's customers (And how did you get this database?) did you advertise that your company has been online for 23 years. Why is that important or even relevant to what you implied? (That volumedrive ran off with the machines.)
Posted by Vivid, 08-23-2013, 05:21 PM They just updated their twitter an hour ago:
https://twitter.com/volumedrive
Posted by LH-Danny, 08-23-2013, 05:21 PM
Posted by Emulous, 08-23-2013, 05:22 PM
You obviously have an agenda here and at first sniff it stinks.
After the confirmation on twitter, BurstNET's webhostingtalk account has began spewing information that isn't related to the situation that this thread was about.
BurstNET implied that VolumeDrive ran off with the machines, and is now just posting useless crap on their WHT account like "the new building also contains a aids clinic."
Do I really have an agenda? Or are you blind?
Posted by WHWatcher, 08-23-2013, 05:23 PM
Posted by BurstNET, 08-23-2013, 05:26 PM
After the confirmation on twitter, BurstNET's webhostingtalk account has began spewing information that isn't related to the situation that this thread was about.
BurstNET implied that VolumeDrive ran off with the machines, and is now just posting useless crap on their WHT account like "the new building also contains a aids clinic."
Do I really have an agenda? Or are you blind?
Everyone needs a smile during a stressful situation like this, so they don't stroke out.
Oh, and the Aids/STD clinic is the truth, not a joke:
http://stdtestingtreatment.com/carin...arre-pa-18701/
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Posted by BurstNET, 08-23-2013, 05:27 PM
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Posted by Rip, 08-23-2013, 05:27 PM
After the confirmation on twitter, BurstNET's webhostingtalk account has began spewing information that isn't related to the situation that this thread was about.
BurstNET implied that VolumeDrive ran off with the machines, and is now just posting useless crap on their WHT account like "the new building also contains a aids clinic."
Do I really have an agenda? Or are you blind?
I am more than willing to listen to both sides of an dispute, but when only one party is forthcoming the other will lose by default.
So if you have so much faith in VD I suggest you call Josh at that number and wire him the money for a shitload of servers. My guess is he could really use the cash.
Posted by swiftnoc, 08-23-2013, 05:27 PM
I am all for the supplier here, but it does feel a little like they (the supplier) goes into a full panic mode here and is totally oblivious to the mid to long (legal, marketing, image) consequences of their actions.
Posted by MyDevil, 08-23-2013, 05:29 PM
Oh, and the Aids/STD clinic is the truth, not a joke:
http://stdtestingtreatment.com/carin...arre-pa-18701/
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Posted by martinlacrosse, 08-23-2013, 05:31 PM I consider it a disaster when Burst and VolumeDrive do not inform any of their clients. It isn't acceptable to have your server down ever, not to mention for 24 hours with no explanation or emails from the hosting companies. Volume drive is a f$cking mess.
Posted by DotVPS-J, 08-23-2013, 05:31 PM Shawn please inform us how you got Volumedrive's database?
Posted by Emulous, 08-23-2013, 05:31 PM
Oh, and the Aids/STD clinic is the truth, not a joke
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You'll respond to my comment about the aids clinic, but you won't respond to the questions I asked about this situation.
Why is BurstNET tracking machines that are leased (and now owned) by a different company?
Why would VolumeDrive move all their staff if they were going to take off with the servers?
Why did BurstNET state that they have been in business for 23 years? (In an email about VolumeDrive taking off with the machines.) This seems almost like advertising to VolumeDrive customers.
And why/how does BurstNET have a copy of VolumeDrive's customer database, if they suddenly moved out and left?
Posted by HD-Sam, 08-23-2013, 05:32 PM
I am all for the supplier here, but it does feel a little like they (the supplier) goes into a full panic mode here and is totally oblivious to the mid to long (legal, marketing, image) consequences of their actions.
Nonetheless, I agree with swiftnoc here. How did BurstNET obtain the client list?
Posted by Clartek, 08-23-2013, 05:35 PM
Posted by BurstNET, 08-23-2013, 05:40 PM
Nonetheless, I agree with swiftnoc here. How did BurstNET obtain the client list?
It is not just vendors and clients that they pissed off and wronged here.
They also have disgruntled staff that they pissed off as well, whom are not happy being a part of such a shady and dishonest business practice, and want to make sure the clientele do not suffer.
How else do you think we found out where they relocated the rest of the servers to?
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Posted by UnleashedPixel, 08-23-2013, 05:40 PM Client list? From what I've read throughout the day, Burst have booted up servers and checked hostnames, IPs etc of the machines and then people have emailed them to check if Burst have got a machine on their list which matches hostname, IP, service tag.
Posted by Serverfruit-Kris, 08-23-2013, 05:42 PM
Posted by gPowerHost, 08-23-2013, 05:42 PM
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I personally find this statement unacceptable, ignorant and in the lowest taste. I was hoping that BustNET had my servers because I'm not happy with VD running off with the SolaDrive Racks and spares. But after reading this I'm sick with disgust. It is absolutely unacceptable in this day and age to use AIDS as a weapon or joke. SHAME ON YOU!
Posted by BurstNET, 08-23-2013, 05:42 PM Interesting to note that VolumeDrive outright lied to the clientele, by notifying them last week they were being relocated to Dunmore, when they knew since atleast the time that they started prepping their Wilkes bare location that they would not be moving to Dunmore in reality. That prep work would take months and months, just for fiber and power alone. There is no explaining away that direct lie to their clientele.
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Posted by Emulous, 08-23-2013, 05:42 PM
They also have disgruntled staff that they pissed off as well, whom are not happy being a part of such a shady and dishonest business practice, and want to make sure the clientele do not suffer.
How else do you think we found out where they relocated the rest of the servers to?
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What people want to know is HOW you got the database, if they just "took off" with the servers.
You answered why, try again.
Posted by Encrypted, 08-23-2013, 05:43 PM
Amazing how random accusations pop up out of no-where.
Posted by BurstNET, 08-23-2013, 05:45 PM
Fine...maybe I should have stated "STD clinic" instead to be more politically correct...my apologies.
Working all night long here and stressed out with exhaustion, so you should easily understand my minor verbal misstep on that.
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Posted by Emulous, 08-23-2013, 05:45 PM
Amazing how random accusations pop up out of no-where.
Posted by BurstNET, 08-23-2013, 05:47 PM
What people want to know is HOW you got the database, if they just "took off" with the servers.
You answered why, try again.
We have no idea if the moved ALL of their staff, just that they moved staff...we saw a bunch of them in the parking lot of their new location. We don't even know who ALL of their staff is, as they come and go all the time from what we saw in the past.
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Posted by Serverfruit-Kris, 08-23-2013, 05:48 PM
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Posted by BurstNET, 08-23-2013, 05:49 PM
We have a need and desire to mitigate damages to the end users of the services that VD screwed over and tossed to the side.
We were given the opportunity to do so by a concerned party, and with a clear conscience, notified affected parties that we had their servers. These user have a right to know that, and to get their data back....plain and simple.
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Posted by NorthHosts, 08-23-2013, 05:50 PM You didn't answer my question BurstNet did you? And to elaborate on what I asked, how did you get client info from ex employees when their billing system is down? Something seriously doesn't add up, DPA breaches are pretty serious.
Posted by helmax, 08-23-2013, 05:50 PM The truth is burst.net does not respond to the ticket!
Posted by Emulous, 08-23-2013, 05:51 PM
.
.So you're beginning to backpedal a little bit on what you said already.Quote:
"and we saw all their cars and staff outside the building to confirm it."
What people want to know is HOW you got the database if they grabbed all their leased servers and left?
I would also like the following 4 questions answered, I've posted them multiple times but I'm sure you're avoiding them.Quote:
Why is BurstNET tracking machines that are leased (and now owned) by a different company?
Why would VolumeDrive move all their staff if they were going to take off with the servers?
Why did BurstNET state that they have been in business for 23 years? (In an email about VolumeDrive taking off with the machines.) This seems almost like advertising to VolumeDrive customers.
And why/how does BurstNET have a copy of VolumeDrive's customer database, if they suddenly moved out and left?
Posted by Serverfruit-Kris, 08-23-2013, 05:51 PM
Posted by templaters, 08-23-2013, 05:52 PM Did they legally give you the client database with all our emails address, so you could contact all of their clients,
If not how did you get it.
Posted by thesurfer35, 08-23-2013, 05:53 PM I received an email from them, and I didn't contact them until afterward to see if they could help me. I sent a post in this thread and that's it. Therefore they must have a copy. How else would they get my email address?
Posted by Emulous, 08-23-2013, 05:54 PM
Are you serious?
Posted by psycop, 08-23-2013, 05:57 PM
Posted by Serverfruit-Kris, 08-23-2013, 05:57 PM
Are you serious?
Yes, he did make a joke, but honestly, you need something to keep you going.
Posted by Emulous, 08-23-2013, 05:58 PM
Posted by Inextens, 08-23-2013, 05:59 PM
--_000_457F80CE68BE6649AD30603E6BC1382D01D68B0F89adamsnexusbur_
Content-Type: text/plain; charset="us-ascii"
Content-Transfer-Encoding: quoted-printable
Hello,
Unfortunately, due to a recent situation with VolumeDrive, your server is l=
ikely currently offline. BurstNET may be able to assist you in the matter, =
if by chance we still have your server in our possession, or can set you us=
a rush delivery replacement server.
VolumeDrive was scheduled to relocate to our brand new facility here in PA,=
moved about 20% of their stuff in, put the rest of their stuff in another =
truck, and never showed up with the remainder at our facility. We tracked t=
hem to an office building about 20 miles away, and we assume the rest of th=
e stuff is relocated there, and we saw all their cars and staff outside the=
building to confirm it. After 24 hours, they do not even have their own we=
bsite online, so we question whether they will get anything online at all, =
and how they are going to explain the 300+ servers they left down in our fa=
cility with live clients on them.
We do have a percentage of the servers they hosted, that they simply left b=
ehind, and are more than happy to accommodate you if possible. Even if we d=
o not have the physical server we would be happy to rush build you a new ma=
chine and have it online as soon as possible, running in a company that has=
been in the industry for 23 years, and is not going anywhere soon. The fir=
st step in getting your server back online would be opening a ticket to sal=
es@burst.net in which we will provide you with the steps for transferring s=
ervice to us. We empathize with the inconvenience this has caused you, and =
want to do whatever we are able to get you, and your end clients/users/visi=
tors, back online as soon as possible.
Please contact sales@burst.net ASAP, and we will do our best to assist you =
in your time of need here...
Thank you for your time.
--_000_457F80CE68BE6649AD30603E6BC1382D01D68B0F89adamsnexusbur_
Content-Type: text/html; charset="us-ascii"
Content-Transfer-Encoding: quoted-printable
As I stated prior unethical everyone involved.
Posted by Rip, 08-23-2013, 05:59 PM
I will tell you what doesn't add up. The fact that VD isn't here or anywhere making themselves available to answer questions.
Why don't you ask Josh how BurstNET obtained the data, since after all they are the ones responsible for safeguarding it, oh wait that is right you can't ask them because they don't even bother to show up and explain what is going on.
While BurstNET may have gotten some information from ex or current VD contractors or for all we know invoices that fell off the back of a truck, they get a pass from me because they have exhibited a concern for the client that is obviously foreign to VD.
Posted by Encrypted, 08-23-2013, 05:59 PM
Posted by Emulous, 08-23-2013, 06:01 PM
Yes, he did make a joke, but honestly, you need something to keep you going.
To me, BurstNET began all this drama by implying VD ran off with the machines, now they're backpedaling on the majority of what people are asking them.
The following questions really need to be answered adequately for this to even be understandable from BurstNET's part, otherwise it looks like they are bitter that VD is opening their own location.Quote:
Why is BurstNET tracking machines that are leased (and now owned) by a different company?
Why would VolumeDrive move all their staff if they were going to take off with the servers?
Why did BurstNET state that they have been in business for 23 years? (In an email about VolumeDrive taking off with the machines.) This seems almost like advertising to VolumeDrive customers.
And why/how does BurstNET have a copy of VolumeDrive's customer database, if they suddenly moved out and left?
Posted by Serverfruit-Kris, 08-23-2013, 06:04 PM
To me, BurstNET began all this drama by implying VD ran off with the machines, now they're backpedaling on the majority of what people are asking them.
The following questions really need to be answered adequately for this to even be understandable from BurstNET's part, otherwise it looks like they are bitter that VD is opening their own location.
Posted by LivinGeek, 08-23-2013, 06:06 PM
.
.
I appreciate the situation that your company is and I recognize that you are trying to help but could we get a little more info please. Our ticket is VRS-771-38106.
Posted by swiftnoc, 08-23-2013, 06:06 PM
They also have disgruntled staff that they pissed off as well, whom are not happy being a part of such a shady and dishonest business practice, and want to make sure the clientele do not suffer.
How else do you think we found out where they relocated the rest of the servers to?
Wow... your in a legal s*h*i*t*hole here, no matter what VD has done to you....
Are you really that desperate to retain the business?
Does VD defaulting or leaving bring your companies existence in danger?
Do not come up with.. we are in business xx years and we... etc. as past successes are no guarantee for the future after all.
If you used a stolen database....then...
This is a desperate act of a desperate company IMO
And -your- in for a wild ride if this owner of Volumedrive plays his cards right, he will likely soon own all that you own if he finds a good lawyer.
Best if you stop replying right now and contact your legal counsel to see what is the best route to take from this moment forth.
Goodluck to all.
Posted by dzonidev, 08-23-2013, 06:06 PM I'm a registered client on VD, not active though (I'm still in the client database), but I did not get an email. Also, if they acquired the client data in a way that is not legal, then I wouldn't expect a comment from anyone over at burst.
Posted by Nietcheese, 08-23-2013, 06:07 PM I also received an email from burstnet despite never giving him my email details. They have managed to get a hold of VD's client list and are emailing everyone.
Posted by Zesty58, 08-23-2013, 06:08 PM josh phone number is posted BELOW everyone should call him - 1143 Northern Blvd Clarks Summit, PA 18411 US 570-565-9829 I PERSONALLY TALKED TO HIM AND HE CLAIMS ALL WILL BE ONLINE BY TOMORROW EVENING
Posted by dzonidev, 08-23-2013, 06:09 PM
Posted by NorthHosts, 08-23-2013, 06:10 PM
Why don't you ask Josh how BurstNET obtained the data, since after all they are the ones responsible for safeguarding it, oh wait that is right you can't ask them because they don't even bother to show up and explain what is going on.
While BurstNET may have gotten some information from ex or current VD contractors or for all we know invoices that fell off the back of a truck, they get a pass from me because they have exhibited a concern for the client that is obviously foreign to VD.
Posted by Rip, 08-23-2013, 06:13 PM
So you're beginning to backpedal a little bit on what you said already.
What people want to know is HOW you got the database if they grabbed all their leased servers and left?
I would also like the following 4 questions answered, I've posted them multiple times but I'm sure you're avoiding them.
On to the four questions based on what I have read in the thread so far.
To tracking machines. It has been noted that VD was able to lease the machines only by having BurstNET vouch for them, they would be stupid given that to NOT track the servers THEY were responsible to prevent from leaving without approval from the lease holder.
Why would they move their staff? Why don't you ask THEM, not sure why you expect BurstNET to have some ability to understand the actions of a company that it would appear hasn't got a clue what the hell THEY are doing.
Why satate in business for 23 years? Why not, in this business stating a length in business is a VERY important metric While I understand it makes it sounds a little like a marketing push, it is far from anything to worry about given the gravity of everything else that is going on. Now if it was a lie that would be something but as is appears to be just trying to calm a lot of justifiably unhappy VD client that have been screwed by one provider that may be suspicious of moving to another fly by night operation.
Lastly, the only one that is even a question worth asking IMHO, is access to the database or customer info to send out e-mails. I suspect and it has been hinted at that someone who was a VD employee or contractor that has a conscience has made the information available to them. If so I am sure if it was illegal to do so the courts will have no problem sorting it out while they process the numerous lawsuits that VD will certainly face.
Posted by Emulous, 08-23-2013, 06:14 PM
Their concern for their customers is based on the information that they fabricated.Above is the full email VD clients recieved, implying that VD ran off with the servers when BurstNET obviously has a copy of the address they're going to, so they claim they "tracked" them to the building, and saw all the staff and vehicles outside.Quote:
From: Guy Hopkins <GuyH@burst.net>
Subject: The Current Status of Volume Drive Hosted Servers
Date: August 23, 2013 1:42:43 PM EDT
Hello,
Unfortunately, due to a recent situation with VolumeDrive, your server is likely currently offline. BurstNET may be able to assist you in the matter, if by chance we still have your server in our possession, or can set you us a rush delivery replacement server.
VolumeDrive was scheduled to relocate to our brand new facility here in PA, moved about 20% of their stuff in, put the rest of their stuff in another truck, and never showed up with the remainder at our facility. We tracked them to an office building about 20 miles away, and we assume the rest of the stuff is relocated there, and we saw all their cars and staff outside the building to confirm it. After 24 hours, they do not even have their own website online, so we question whether they will get anything online at all, and how they are going to explain the 300+ servers they left down in our facility with live clients on them.
We do have a percentage of the servers they hosted, that they simply left behind, and are more than happy to accommodate you if possible. Even if we do not have the physical server we would be happy to rush build you a new machine and have it online as soon as possible, running in a company that has been in the industry for 23 years, and is not going anywhere soon. The first step in getting your server back online would be opening a ticket to sales@burst.net in which we will provide you with the steps for transferring service to us. We empathize with the inconvenience this has caused you, and want to do whatever we are able to get you, and your end clients/users/visitors, back online as soon as possible.
Please contact sales@burst.net ASAP, and we will do our best to assist you in your time of need here...
Thank you for your time.
If they already had the address (which they claim in this thread) then why would they expect VD to be taking off with the machines?
It seems like BurstNET is putting up this "we're concerned about their customers" front, when they're the company that started spreading this misinformation.
I will agree that VolumeDrive should have responded faster, and perhaps in this thread as well, but they are most likely ACTUALLY working on getting the servers back online, while whoever is on BurstNET's WHT account is just sitting here making jokes and pretending to care.
If BurstNET wouldn't have implied that VD had taken off with the servers, this would not even be a big deal, as VolumeDrive has responded on twitter saying everything should be up tomorrow evening.
Posted by S4NDM4NN, 08-23-2013, 06:15 PM
To me, BurstNET began all this drama by implying VD ran off with the machines, now they're backpedaling on the majority of what people are asking them.
The following questions really need to be answered adequately for this to even be understandable from BurstNET's part, otherwise it looks like they are bitter that VD is opening their own location.
I must admit, at first I was all for the idea of burstnet helping customers turn up their left behind servers, but after I received an email from burst.net I am greatly disappointed that it appears they are using this as a way to gain a few more customers. Not to mention their CEO is on here making jokes about VD moving into an AIDs clinic. Very classy. He should do himself a favor and stop posting in this thread as it is no longer helping anybody(but himself).
/end rant
Posted by Zesty58, 08-23-2013, 06:16 PM Josh said that burstnet did not live up to the terms of thier agreement so they left to start thier own datacenter WE WILL SEE
Posted by Rip, 08-23-2013, 06:23 PM
Posted by Codem, 08-23-2013, 06:24 PM
We have a need and desire to mitigate damages to the end users of the services that VD screwed over and tossed to the side.
We were given the opportunity to do so by a concerned party, and with a clear conscience, notified affected parties that we had their servers. These user have a right to know that, and to get their data back....plain and simple.
.
.
Posted by swiftnoc, 08-23-2013, 06:25 PM
Its most likely that the bulk of their clients do not care much. They are happy to have found a place that they can use for their -offshore- activities, there is a group of providers catering for that, its immoral and wrong - but it happens and it seems they can continue without true interference.
But...
What the supplier seem to be doing is wrong as well. To use a 'obtained' database of clients from your client, to contact their clients... well its wrong in so many ways that, well talking about it is a waste of time as most (if not all) people know and understand that this cannot be done without serious consequences if the offended party chooses to make this the bullet point of a courtcase.
My FEELING on this topic started from taking sides with Burstnet as the supplier that was wronger - but now i start to be worried for all businesses involved. To me, personally, it looks like Burstnet is so worried about the situation, that they feel their own business continuity is in serious danger because their (biggest?) client left them and is not likely to pay the bills. True PANIC seems to grab Burstnet, they seem to be grabbing whatever revenue they can hold on to....
Thats just an outsiders view, but its looks like this move actually hurts Burst far more then they will admit openly, even threatening burstnet's own existence in the future, they certainly risk a lot of legal fallout by grasping on to VDs revenue.
A good lawyer will very likely make firewood of Burstnet if this comes to a legal battle, no matter what the original claim was from Burstnet on VD.
My Personal view on this, not the view of my employer.
Goodluck to all.:agreed:Quote:
The panic this is causing with Burst even feels to me that it may be a good time for their clients to backup their data offsite.
- this is always a good idea by the way - but now more then ever.
Posted by Serverfruit-Kris, 08-23-2013, 06:27 PM
If they already had the address (which they claim in this thread) then why would they expect VD to be taking off with the machines?What misinformation?Quote:
Is that the thank you get for trying to help the best you can?Time will tell if they can have it up by then. I'll be interested in seeing how they will explain missing in excess of 300 servers.Quote:
Posted by dzonidev, 08-23-2013, 06:32 PM Though it is offtopic, but it seems that burst.net is down?
Posted by lonea, 08-23-2013, 06:37 PM LOL at all the one post wonders registered in Auguest 2013 that is "doubting" Burstnet's story.
Posted by Encrypted, 08-23-2013, 06:39 PM
I must admit, at first I was all for the idea of burstnet helping customers turn up their left behind servers, but after I received an email from burst.net I am greatly disappointed that it appears they are using this as a way to gain a few more customers. Not to mention their CEO is on here making jokes about VD moving into an AIDs clinic. Very classy. He should do himself a favor and stop posting in this thread as it is no longer helping anybody(but himself).
/end rant
They MAY have moved into Frontier Communications building down the street (which I had thought were just customer service offices), but if that's the case, they'll likely be kicked out within a few months because I can't see a publicly traded company dealing with any of VD's nonsense.
Posted by psycop, 08-23-2013, 06:40 PM
...lol, sorry just had to.
Posted by DotVPS-J, 08-23-2013, 06:40 PM
They MAY have moved into Frontier Communications building down the street, but if that's the case, they'll likely be kicked out within a few months because I can't see a publicly traded company dealing with any of VD's nonsense.
Posted by dnwk, 08-23-2013, 06:40 PM
Posted by Inextens, 08-23-2013, 06:41 PM Yes, writing up an official report is going to be, well interesting to say the least. I don't think the parties involved realize the scope of this and it will be a sobering event.
Ethical and transparent, we deserve no less. I'm hoping this is due to a compromise and thus not tort. In any case property (data) is missing and needs to be accounted for.
Posted by lonea, 08-23-2013, 06:45 PM Seems like Burst is getting ddos`ed. Server is responding but page is loading slow. Quote:
Posted by dnwk, 08-23-2013, 06:46 PM
Ethical and transparent, we deserve no less. I'm hoping this is due to a compromise and thus not tort. In any case property (data) is missing and needs to be accounted for.
Posted by dzonidev, 08-23-2013, 06:57 PM
Posted by Inextens, 08-23-2013, 06:57 PM Absolutly you are correct the FOIA does not apply to the situation.
Posted by Emulous, 08-23-2013, 06:58 PM
Posted by dnwk, 08-23-2013, 07:02 PM
Posted by jfnllc, 08-23-2013, 07:04 PM From my office in Oregon, I'm unable to reach burst.net's web servers either. I wouldn't assume anything since it's only been a few minutes, but I guess we'll see.
My concern & well-wishes for everyone impacted by this chaos.
Posted by LivinGeek, 08-23-2013, 07:07 PM Their client Area and support site are still responding fine though they do seem to have banners from burst.net that are not loading. Burst.net is not loading at all either. If it is a ddos attack it would be appear to be pretty specific.
Posted by LivinGeek, 08-23-2013, 07:10 PM back up now
Posted by helmax, 08-23-2013, 07:28 PM any news from volumedrive? or burstnet
Posted by Luke-Jr, 08-23-2013, 07:29 PM Great, BurstNet is asking me to reply to an email now... after I told them at least twice that I have zero ability to communicate outside these forums until my server is online.
Posted by Emulous, 08-23-2013, 07:38 PM
VolumeDrive responded on twitter to a client earlier.BurstNET has gone out of their way to make jokes of the situation after implying VD ran off with the servers. They won't respond to any real question on this thread though.Quote:
@volumedrive 3h
@pascmgr A large server migration is underway, we are expecting to restore service tomorrow evening.
Posted by Martin-D, 08-23-2013, 07:39 PM Can you prove they didn't run off with servers and leave unpaid bills?
Are GoRack also lying?
Posted by PeanutHosting, 08-23-2013, 07:40 PM What a "spite fight" this has turned into, Burst helps VD clients, VD site is down, Burst site is down, lots of assumptions not evidence of anything. Give me a shout when someone has concrete evidence. Code:The connection to burst.net was interrupted.
Posted by Zesty58, 08-23-2013, 07:41 PM Mail Delivery Subsystem <mailer-daemon@googlemail.com>
7:39 PM (0 minutes ago)
to me
This is an automatically generated Delivery Status Notification
THIS IS A WARNING MESSAGE ONLY.
YOU DO NOT NEED TO RESEND YOUR MESSAGE.
Delivery to the following recipient has been delayed:
support@volumedrive.com
Message will be retried for 2 more day(s)
Technical details of temporary failure:
DNS Error: DNS server returned general failure
Posted by F9000, 08-23-2013, 07:44 PM
Wow... your in a legal s*h*i*t*hole here, no matter what VD has done to you....
Are you really that desperate to retain the business?
Does VD defaulting or leaving bring your companies existence in danger?
Do not come up with.. we are in business xx years and we... etc. as past successes are no guarantee for the future after all.
If you used a stolen database....then...
This is a desperate act of a desperate company IMO
And -your- in for a wild ride if this owner of Volumedrive plays his cards right, he will likely soon own all that you own if he finds a good lawyer.
Best if you stop replying right now and contact your legal counsel to see what is the best route to take from this moment forth.
Goodluck to all.
What a stupid move for BurstNet to deal with this in a public forum and then steal (borrow?) private data to boot. After Burst's moving fiasco in the last couple of last weeks, and now this, BurstNet is the company to worry about. I got out early this week.
I would not trust my data with them or any company that colo's in BurstNet's DC (awesome or not). Something is rotten in the state of Denmark.
Posted by dzonidev, 08-23-2013, 07:44 PM Well this is rather interesting.
A user: http://www.webhostingtalk.com/member.php?u=144836
Was last seen on WHT: Today 06:19 PM (5 hours ago)
Posted by Emulous, 08-23-2013, 07:52 PM
Was last seen on WHT: Today 06:19 PM (5 hours ago)
Whoever is on the BurstNET WHT account has made BurstNET look very foolish today, with the backpedaling, the stupid jokes, and the misinformation. VolumeDrive owners/employees would be much better off staying out of this thread and working on their location and updating their twitter feed. (This is even better if they're in some sort of legal process, like F9000 said.)
Posted by Xenos, 08-23-2013, 07:54 PM
A user: http://www.webhostingtalk.com/member.php?u=144836
Was last seen on WHT: Today 06:19 PM (5 hours ago)
Posted by HAClusterTech, 08-23-2013, 07:57 PM Volumedrive had actually asked us for colo space and needed it immediately earlier in the week. They wanted initially for backup space a few weeks ago when they first contacted us but then they needed it asap so I guess something happened between then and now. I guess with everything that is going on, it is a good thing that they didn't sign with us.
Hopefully all clients get their data back or servers up and running in their new location once things get sorted out.
Posted by PeanutHosting, 08-23-2013, 07:58 PM I believe in innocent till proven guilty whilst it looks very bad for VD, BurstNet did a similar moving scheme, not name calling just saying outside POV. Something that does come to mind is how do you (Emulous) know so much from VD ? and are so certain on things? and BN how do you justify using a DB that was given to you by a member of VD staff as you implied that has no rights to do such a thing? surely this implicates you or your company? again just asking not name calling and would be very grateful of both of you answering when you have time ofcourse.
Posted by Emulous, 08-23-2013, 08:01 PM
I am in no way affiliated with BurstNET, or VolumeDrive, other than the fact that I have rented servers from both.
Posted by PeanutHosting, 08-23-2013, 08:03 PM
I am in no way affiliated with BurstNET, or VolumeDrive, other than the fact that I have rented servers from both.Quote:
They're aware of the actions BurstNET has taken, and their claim is that BurstNET is attempting to capitalize on their customers while they're offline, and that BurstNET is bitter about them starting their own facility.
Where did this come from then? just something you decided to say? or has someone @ VD told you their thoughts and this is the impression you got?
Posted by Mattballew, 08-23-2013, 08:03 PM
BurstNET is now posting information like "there's an aids clinic where VD moved to"
What is the point of this? Why in the email to all of VolumeDrive's customers (And how did you get this database?) did you advertise that your company has been online for 23 years. Why is that important or even relevant to what you implied? (That volumedrive ran off with the machines.)
Posted by Clartek, 08-23-2013, 08:04 PM I sent my system information (including a requested login/password) this morning and haven't even gotten an acknowledgement yet. While I'm not really in a rush, I am curious if anyone has advanced past the request for information. Without any personal knowledge of burst.net, it almost feels like a phishing game. Fun times!
Posted by Emulous, 08-23-2013, 08:05 PM
Transcript between a client and VD agent.
Posted by F9000, 08-23-2013, 08:06 PM
Whoever is on the BurstNET WHT account has made BurstNET look very foolish today, with the backpedaling, the stupid jokes, and the misinformation.
Quote:
Originally Posted by Nietcheese
Can you clear up who you are exactly?
Are you the owner of burst.net? Because in some posts it sounds like you are using conjecture, then in others you sound dead certain you know what has happened.
Yes, CEO.
I know everything that occurred in exact detail.
Posted by BurstNET, 08-23-2013, 08:08 PM
What a stupid move for BurstNet to deal with this in a public forum and then steal (borrow?) private data to boot. After Burst's moving fiasco in the last couple of last weeks, and now this, BurstNet is the company to worry about. I got out early this week.
I would not trust my data with them or any company that colo's in BurstNet's DC (awesome or not). Something is rotten in the state of Denmark.
Think what you want.
I don't really care at this point.
Any intelligent person can see here that VD tried to screw over yet another provider, and this time got caught in the middle of doing it.
They were locked out of our old facility, and had permission to relocate servers to our new facility only.
We have legal right to deny access to their equipment, based on the account status.
They had no intentions of ever relocating with us, and were just running up their debt as high as they could, more than it already was, and then running out on us and screwing us over.
They lied to our faces for months while they prepared their own facility, while they knew darn well we were spending alot of money prepping space in our new facility for them.
The guy is a leach, and only built his business on the debt he accrued with us.
You would fall over in shock if you knew how much money he owed us.
He was only still operational because we set his old debt aside at one point, and kept a tight leash on him moving forward. He started to again fall behind in recent months, and knew a shutoff was imminent.
I'm sure he spent the money he was to pay us, on building his new facility.
All the while making promises, lying to us, lying to other vendors, and stretching us as far as he could.
Every word I say here is the truth, regardless of what the trolls around here are saying.
We all know one of these trolls here is Josh himself anyways.
The guy is scum, plain and simple.
I said it.
GoRack confirmed it.
And soon enough even the trolls won't be able to dispute it.
.
.
Posted by DeltaAnime, 08-23-2013, 08:13 PM Where's that thank you button when we need it?
Francisco
Posted by BurstNET, 08-23-2013, 08:13 PM
Are GoRack also lying?
Posted by S4NDM4NN, 08-23-2013, 08:15 PM I can only imagine the horror of the burstnet lawyer reading this thread.
Posted by BurstNET, 08-23-2013, 08:16 PM
A user: http://www.webhostingtalk.com/member.php?u=144836
Was last seen on WHT: Today 06:19 PM (5 hours ago)
They know they have no way to defends their actions, or disprove what was posted.
Instead, I'm sure they ate resorting to having n00bs and trolls try and turn the tables around here and make us look like the bad guy.
Funny.
Posted by Emulous, 08-23-2013, 08:16 PM
Think what you want.
I don't really care at this point.
Any intelligent person can see here that VD tried to screw over yet another provider, and this time got caught in the middle of doing it.
They were locked out of our old facility, and had permission to relocate servers to our new facility only.
We have legal right to deny access to their equipment, based on the account status.
They had no intentions of ever relocating with us, and were just running up their debt as high as they could, more than it already was, and then running out on us and screwing us over.
They lied to our faces for months while they prepared their own facility, while they knew darn well we were spending alot of money prepping space in our new facility for them.
The guy is a leach, and only built his business on the debt he accrued with us.
You would fall over in shock if you knew how much money he owed us.
He was only still operational because we set his old debt aside at one point, and kept a tight leash on him moving forward. He started to again fall behind in recent months, and knew a shutoff was imminent.
I'm sure he spent the money he was to pay us, on building his new facility.
All the while making promises, lying to us, lying to other vendors, and stretching us as far as he could.
Every word I say here is the truth, regardless of what the trolls around here are saying.
We all know one of these trolls here is Josh himself anyways.
The guy is scum, plain and simple.
I said it.
GoRack confirmed it.
And soon enough even the trolls won't be able to dispute it.
.
.
You do appear to be quite bitter of the time spent prepping your location for them, while they moved on elsewhere. Which is what was claimed in the transcript by the VD agent.
And calling everyone "trolls" just because they're questioning the story, which still doesn't add up, and you won't give straightforward answers to the majority of the questions directed at BurstNET, probably isn't very smart from a business standpoint when your apparent objective with the email was to embrace clients that were "left behind when VD ran out with servers."
And your only proof backing your claims that they had unpaid debt is that another user on this forum said so. Sorry, that's not proof.
Posted by BurstNET, 08-23-2013, 08:19 PM
Whoever is on the BurstNET WHT account has made BurstNET look very foolish today, with the backpedaling, the stupid jokes, and the misinformation. VolumeDrive owners/employees would be much better off staying out of this thread and working on their location and updating their twitter feed. (This is even better if they're in some sort of legal process, like F9000 said.)
In fact, we want them gone, and are ecstatic we no longer have to deal with his lies and games
All we want is the money he owes us, and the only reason they were not kicked out a year ago or more, was The hope that they would get caught up one day atleast a little bit.
Posted by GoRACK, 08-23-2013, 08:19 PM
I can assure you that we are not lying, GoRACK doesn't even sell dedicated servers.
Our lawyer has informed us as long as everything I state is factual it can be told, what I am telling you is that they left us with major debt on an account with 2 years remaining.
We are unbiased and have no reason to lie. Back in November we did not say anything because it would not have help our cause and unlike this scenario they only left antiquated equipment masked as their new "cloud product".
Posted by S4NDM4NN, 08-23-2013, 08:21 PM I don't think your lawyer would have anything to worry about GoRACK. You are not the one that emailed all of the VD customers, and than openly told everybody you did it in a public forum.
Posted by hitman3266, 08-23-2013, 08:24 PM
Think what you want.
I don't really care at this point.
Any intelligent person can see here that VD tried to screw over yet another provider, and this time got caught in the middle of doing it.
They were locked out of our old facility, and had permission to relocate servers to our new facility only.
.
Heres all the info you need right here folks. Based on how this user "burstnet" has been acting and that comment alone, you can clearly see was has happened. sabotage. This user did all he could to interfere with the smooth migration process of volumedrive, and is now appearing to be a "rescuer". All of you that fell for it are gullible
Posted by F9000, 08-23-2013, 08:24 PM
Think what you want.
I don't really care at this point.
Any intelligent person can see here that VD tried to screw over yet another provider, and this time got caught in the middle of doing it.
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Posted by BurstNET, 08-23-2013, 08:27 PM
Hopefully all clients get their data back or servers up and running in their new location once things get sorted out.
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Posted by det8080, 08-23-2013, 08:29 PM Seriously guys, how is any of this relevant for those of us stuck in the middle. What ever happens will happen and all this bickering is just making it harder for those of us that need assistance to get assistance.
Everything will work itself out in the end but the bottom line is there are A LOT of people that are in the middle of a 24+ hour outage. Regardless of fault can we just please get the servers burstnet stated they have back online?
@BurstNet - I was recently told that we were next in line for services to be restored. This was two hours ago. How can I get accurate information about my servers status?
Posted by kvsh, 08-23-2013, 08:31 PM Emulous = Josh/ Volume Drive
Posted by BurstNET, 08-23-2013, 08:32 PM
I guess someone doesn't like people helping others...
Posted by lonea, 08-23-2013, 08:33 PM LOL, so I guess you missed the part that VD owes A LOT of money to Burst ? Not just Burst but with other DC as well.
So who are you exactly ?Quote:
Posted by pascalos, 08-23-2013, 08:34 PM BURSTNET:can you reply ticket MKM-283-37731
waiting answer for more than 8 hours ..i just want an eta if possible
Posted by Emulous, 08-23-2013, 08:34 PM
I'm from South Carolina, the ip will show I'm located elsewhere and have never logged into any volumedrive account on this forum.
However, I do currently have a machine with VolumeDrive that has been offline for about 24 hours.
Posted by Nietcheese, 08-23-2013, 08:38 PM Please don't tell me these servers have been kidnapped and are involved in a war between Burstnest and VD.
"You owe us money so we are locking you out, disrupting your move to a new data center and hijacking these servers to recoup some of our losses".
Because if that is the case, it won't end well for anybody. Burst will get sued VD will be complete bust and most clients will never see their data again.
Posted by hitman3266, 08-23-2013, 08:40 PM
So who are you exactly ?
and what do you mean who am I? im a customer from volumedrive, or you assume everyone would get on the hate wagon
Posted by Rip, 08-23-2013, 08:42 PM
BurstNET has gone out of their way to make jokes of the situation after implying VD ran off with the servers. They won't respond to any real question on this thread though.
Are you sure. Maybe they will put it on twitter.
Posted by BurstNET, 08-23-2013, 08:43 PM
If you all knew just how many chances we gave VD to resolve the matter, over YEARS, how many times they failed on promises, how many lies they told us, your jaw would drop. We bent over backwards for him, practically funded his whole startup and business with the money he owes us, an he ha the audacity to say that? This coming from the guy who drives around in an Asten Marten, Porsche 911, Audi R8, but yet can't afford to pay his bills.
News flash people: This is atleast the third attempt to build out his own facility and screw us over in the the past few years. The last time he tried this, he cut a telecom cable in the ceiling of a building, and shut down the entire operations of a major bank downtown here in Scranton. Landlord kicked him out after the bank threatened to sue the landlord. Folks, I cannot make this stuff up. This guy is a walking disaster for anyone that does buiness with him. Beware.
Posted by FastReturn, 08-23-2013, 08:48 PM Everyone knows that everyone over at Hack Forums were using VolumeDrive for all kinds of illegal stuff... like spoofed DDoS attacks.
Posted by Emulous, 08-23-2013, 08:48 PM
If you all knew just how many chances we gave VD to resolve the matter, over YEARS, how many times they failed on promises, how many lies they told us, your jaw would drop. We bent over backwards for him, practically funded his whole startup and business with the money he owes us, an he ha the audacity to say that? This coming from the guy who drives around in an Asten Marten, Porsche 911, Audi R8, but yet can't afford to pay his bills.
News flash people: This is atleast the third attempt to build out his own facility and screw us over in the the past few years. The last time he tried this, he cut a telecom cable in the ceiling of a building, and shut down the entire operations of a major bank downtown here in Scranton. Landlord kicked him out after the bank threatened to sue the landlord. Folks, I cannot make this stuff up. This guy is a walking disaster for anyone that does buiness with him. Beware.
Posted by det8080, 08-23-2013, 08:49 PM @BurstNET I appreciate trying to defend your actions to the negative posts in this thread but I am urging you to let your actions do the talking. Please stop feeding the trolls and just start posting useful info.
Again, almost three hours ago we were told we were next in line and still nothing. It isn't that hard to rack a server and change the IP. Tell those of us that your company is suppose to be helping that we can use. Provide eta of some sort.
We paid you money and so far we have seen little results.
Posted by BurstNET, 08-23-2013, 08:51 PM
"You owe us money so we are locking you out, disrupting your move to a new data center and hijacking these servers to recoup some of our losses".
Because if that is the case, it won't end well for anybody. Burst will get sued VD will be complete bust and most clients will never see their data again.
Pretty standard contract term for all colocation providers.
The equipment is owned by the leasing company, NOT Volumedrive, and we have it with their blessing, while they work on getting the rest of their assets back from VD, as well as any other assets they can go after/find.
Josh's own words to me is that he is over five months behing in his leasing payments.
The question is not if we can, or should, but why did we wait so long to do it.
Actually, all his equipment should be locked in our facility right now, and only isn't due to a miscalculation on our end where he had a short window to grab what he could.
Posted by F9000, 08-23-2013, 08:51 PM
"You owe us money so we are locking you out, disrupting your move to a new data center and hijacking these servers to recoup some of our losses".
Because if that is the case, it won't end well for anybody. Burst will get sued VD will be complete bust and most clients will never see their data again.
Posted by Mattballew, 08-23-2013, 08:53 PM
"You owe us money so we are locking you out, disrupting your move to a new data center and hijacking these servers to recoup some of our losses".
Because if that is the case, it won't end well for anybody. Burst will get sued VD will be complete bust and most clients will never see their data again.
From what I understand its similar to what happened with GoRack (or whatever the company was) VD came to pickup their servers, they got all that they could and left ~300.. Now that Burst is aware of whats exactly is going on, they are taking it upon themselves to try an restore those 300~ they have.
Burst works with the same leasing company, so changing ownership of the actual server its self shouldn't be an issue, Especially considering VD owes them as well.
Some interesting math your can pull form info from this thread...
If VD had ~1200 Servers, and According to bursts website a rack of 40 costs $1,000/month, VD was racking up a bill of ~$30,000/month. From what it appears, they were more than a year behind as Burst was hoping they would "Catch back up" so they could be in debt of well over $360,000.00 Not to mention the fact that burst had put time and money in to preparing their new DC for VD to move in to..
Keep in mind, this isn't the first company that VD has done this to as well.. So, Do i believe the company who oversold to the point that I personally left, and just in the nick of time too! or do i believe a company who has a reputation, Whom ive hosted with BEFORE going to VolumeDrive (because i was like oh Their cheaper, and in the SAME data center, Must be dope right? Wrong.)
And as it was said earlier, If you had a horrible experience with VD, Don't let that be your outlook on how Burst runs their business. Burst for one dosent over sell their bandwidth.. VD only paid for X amount of bandwidth, but used XX amount, THAT is why everyone always lagged, or dropped connection randomly. (Or at least in my case)
My server requires a steady, uninterrupted connection for Streaming Video, Audio, and gameplay. Unlike some Webservers, you wold notice EVERY bump in the road with mine.. And VD surely had a lot of bumps.
Posted by BurstNET, 08-23-2013, 08:55 PM
and what do you mean who am I? im a customer from volumedrive, or you assume everyone would get on the hate wagon
Besides, leasing company wants us to hold there assets for them, once they knew what happened.
Posted by techjr, 08-23-2013, 08:56 PM For anyone saying that burstnet is just trying to get clients and volumedrive is innocent. Gorack already said that volumedrive was essentially a troubled customer.
Unless Gorack and Burst have suddenly started working together, it's two large competitors with a good reputation vs volumedrive. A provider that hasn't had a proper ticket system after promising for 2-3 years now and a provider that uses their email support system as an excuse for not replying to some tickets.
I do think it is great that Burst is trying to help customers from the boxes they currently have. But I can also see why people are having an issue with them talking about it publicly.
The lawsuit would likely be public record so we could always check who is telling the truth at the end of the case. Or if the leasing company decides to post here. I believe Burst and Goracks reputation over volumedrives personally and this isn't volumedrives first mass migration. It's really a lose lose for burst. If they try and help customers, people will say the are stealing equipment. If they don't help users, others will say they don't care.
Posted by Rip, 08-23-2013, 08:57 PM
It is only slander if it isn't true. That should tell you something that someone is willing to risk what they have because they are that confident of it being a fact.
Personally I have no idea, but BurstNET's posts have sounded plausable while the VD spin doesn't seem to hold water.
Posted by BurstNET, 08-23-2013, 08:58 PM
The whole city saw him driving these cars.
How many witnesses would you like to hear from validating this.
Did you when bother to read his DUI police report when he was in his Porsche trying to escape arrest?
Nice...selective reading syndrom I see you have.
TROLL.
Posted by RyanD, 08-23-2013, 08:59 PM
"You owe us money so we are locking you out, disrupting your move to a new data center and hijacking these servers to recoup some of our losses".
Because if that is the case, it won't end well for anybody. Burst will get sued VD will be complete bust and most clients will never see their data again.
http://legal-dictionary.thefreedictionary.com/bailment
If you fail to pay your bills (in default of your contract), we have a right against the equipment to recover the debt, that can include liquidation of the hardware to satisfy the debt. Keep in mind the debt does not only include any potential past-due amount but also any remaining term on the contract, say you were 2 years into a 3 year, you are still liable for the remaining balance of the contract or any exit period as specified in said agreement.
Further, if you have leased the gear, we as landlords often have to sign waivers releasing that right on the equipment to the lease holder and sometimes even guaranteeing to the lease holder that you will not allow the equipment to leave as they OWN it.
Posted by BurstNET, 08-23-2013, 08:59 PM
Personally I have no idea, but BurstNET's posts have sounded plausable while the VD spin doesn't seem to hold water.
Posted by Rip, 08-23-2013, 09:00 PM
Posted by PeanutHosting, 08-23-2013, 09:02 PM
Posted by Crothers, 08-23-2013, 09:09 PM I just got off the phone with Volume Drive.
They're still an operating business. Everyone should wait until their side of the story comes out. I caught him in the middle of migrating services to his new colo, which is oddly enough in direct competition with BurstNET.
Before people decide to listen to the certain people who are creating slander and libelous remarks here on this forum, in breech of client/provider confidentiality. You should probably wait until they tell their side.
Posted by FastReturn, 08-23-2013, 09:09 PM
According some people's logic:
what if Mythbusters = VolumeDrive too?
Posted by det8080, 08-23-2013, 09:11 PM I have seen one person state they have actually got their server back online in this thread with BurstNET. Can any one else actually state their servers are back online with BurstNET?
I have seen them state they have servers but the last I heard from their sales rep was they had 40 or 50 servers to rack. Unless they have 1 tech doing all the work it really shouldn't take that long.
Any one else have their server online now?
Posted by Mattballew, 08-23-2013, 09:18 PM
I have seen them state they have servers but the last I heard from their sales rep was they had 40 or 50 servers to rack. Unless they have 1 tech doing all the work it really shouldn't take that long.
Any one else have their server online now?Quote:
I'm lucky. because VD left my server. Thank you again.
Posted by helmax, 08-23-2013, 09:20 PM only one guy
all rest is waiting more than 15 hours include me
Posted by BurstGuyH, 08-23-2013, 09:34 PM Just for the record... there is a lot more to getting the servers back online than just swapping some IPs and racking them. Not to mention that there are innumerable tickets looking to see if we have possession of a specific server. Each server that we do actually have requires the user to create an account in our system and then, because we are trying to help, us to manually enter the order at the previous rate and create the invoices before the server can enter the queue for racking. We could have ten techs on this but there are only so many people who can process the order side of the equation and believe it or not we have to sleep a few hours a week. Add this on top of our normal operations and daily tasks and possibly you'll begin to understand that there are going to be some delays in getting the servers we do have online. What would those of you who think we're doing something wrong suggest we do here? Just leave these clients that we can help flapping in the wind? It may take a day or two but we will assist the people that we can to the best of our ability. If you have a ticket open in regards to this issue please be patient and IF we can assist you we will. If we cannot, I personally wish you the best of luck.
Posted by spencerocks, 08-23-2013, 09:35 PM
Posted by BurstNET, 08-23-2013, 09:39 PM
all rest is waiting more than 15 hours include me
Not everyone frequents WHT.
It's taking awhile to get this structured internally for this.
You should see a large amount of server coming online here over the next few hours.
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Posted by F9000, 08-23-2013, 09:41 PM
Perhaps I should re-state my comment in greater detail.
This thread has been a mystery to me from the beginning. Started as a thread about VD being down, it quickly turned into a bashing/advertising thread let by BurstNet. The "good" guy was jumping in to save VD's clients. At some peril to BurstNet, they persistently requested information from the VD clients so that they could "help". BurstNet even sent an email to all of VD's clients.
I kept asking myself "why would BurstNet do this?". None of it made sense to me, especially after BurstNet just went through 2 weeks of their own public hell. To expose themselves again made no sense.
But it all makes perfect sense to me now, after BurstNet admitted to "locking out VD" in a effort to protect their financial interests. All well and good. They are entitled.
But please! This has little to do with helping the VD clients and it is not the act of a good Samaritan. It is all about business and money - in this case, the money that BurstNet would like to recoup. Nothing wrong with that, although I would have recommended a different course. But why not just lay the cards on the table instead a using a ruse.
By the way, I can attest that the moon landings in fact happened. I was hiding behind one of the moon rocks when Alan Shepard hit those two golf balls out of sight.
Posted by BurstNET, 08-23-2013, 09:43 PM
You haven't seen our new facility, and I've seen their new building.
There is no competition there.
Besides BurstNET is moving upstream into enterprise colocation services, and away from the bottom feeding budget hosting business.
We are not stopping those services, but, couldn't care less about competition from VD.
Besides, less than 2% of our hosting business is even based in PA, so whether VD is 20 minutes away, or 20 hours away, it makes no difference.
And considering their history and M/O, it's not like I think they will even be successful with their own place anyways.
Besides, it is only a matter of time until they get hit with a flood at that building, as they are in a MAJOR flood zone, and only about a couple blocks from the river.
Of all the things he has done lately, that has got to be the dumbest.
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Posted by Emulous, 08-23-2013, 10:00 PM
Unless Gorack and Burst have suddenly started working together, it's two large competitors with a good reputation vs volumedrive. A provider that hasn't had a proper ticket system after promising for 2-3 years now and a provider that uses their email support system as an excuse for not replying to some tickets.
I do think it is great that Burst is trying to help customers from the boxes they currently have. But I can also see why people are having an issue with them talking about it publicly.
The lawsuit would likely be public record so we could always check who is telling the truth at the end of the case. Or if the leasing company decides to post here. I believe Burst and Goracks reputation over volumedrives personally and this isn't volumedrives first mass migration.
To the people claiming that BurstNET doesn't have the same issues VolumeDrive was having with bandwidth/timeouts, the machine I had with BurstNET prior to VolumeDrive had more issues with timeouts than the one I currently have/had at VolumeDrive.
Posted by Rip, 08-23-2013, 10:02 PM
Perhaps I should re-state my comment in greater detail.
This thread has been a mystery to me from the beginning. Started as a thread about VD being down, it quickly turned into a bashing/advertising thread let by BurstNet. The "good" guy was jumping in to save VD's clients. At some peril to BurstNet, they persistently requested information from the VD clients so that they could "help". BurstNet even sent an email to all of VD's clients.
I kept asking myself "why would BurstNet do this?". None of it made sense to me, especially after BurstNet just went through 2 weeks of their own public hell. To expose themselves again made no sense.
But it all makes perfect sense to me now, after BurstNet admitted to "locking out VD" in a effort to protect their financial interests. All well and good. They are entitled.
But please! This has little to do with helping the VD clients and it is not the act of a good Samaritan. It is all about business and money - in this case, the money that BurstNet would like to recoup. Nothing wrong with that, although I would have recommended a different course. But why not just lay the cards on the table instead a using a ruse.
By the way, I can attest that the moon landings in fact happened. I was hiding behind one of the moon rocks when Alan Shepard hit those two golf balls out of sight.
I could give a crap about BurstNET or VD when it comes down to who blew who. My sole concern is one to establish if my server was among those still at BurstNET (I wish it had been).
For all I care even if BurstNET created this entire fiasco with the expertise that would make the NSA jealous. I am still thankful that they are connecting those they have back up for customers even if mine is not among them. I don't really give a crap even if BurstNET was/is breaking the law doing so.
Restoration of services to the customers is far more important than some forum drama baloney.
I want information about what is going on specifically as far as getting things online, not some bullcrap twitter post about migrating be up in a couple days. The reponse and the communication are unacceptable irregardless of who is giving who a reacharound.
Posted by BurstNET, 08-23-2013, 10:12 PM
To the people claiming that BurstNET doesn't have the same issues VolumeDrive was having with bandwidth/timeouts, the machine I had with BurstNET prior to VolumeDrive had more issues with timeouts than the one I currently have/had at VolumeDrive.
OK, provide tickets proving such, and we will gladly post content of such in this thread confirming that. I believe you as much as I do Anthony Weiner.
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Posted by Emulous, 08-23-2013, 10:20 PM
.
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I posted the review with the ticket id and screenshots of the tickets. I had constant timeouts for the entire month I was with you, I wasn't satisfied after that month so I left and found another host, which happens to be VolumeDrive, same datacenter, much less downtime. (Excluding this little fiasco, I'm still more pleased with them.)
Posted by Codem, 08-23-2013, 10:22 PM I just want my server back online... politics... do not concern me... it will all come out in the wash
Posted by F9000, 08-23-2013, 10:22 PM
More than ever, in this digital age, "the ends justify the means" is a dangerous thing to contemplate. Stealing data is just like breaking into a jewelry store. But it seems so much more innocuous. After all, data is only a few bits and bytes. What can it hurt to take a few? Or a lot, for that matter.
Posted by FRH Lisa, 08-23-2013, 10:28 PM
http://ujsportal.pacourts.us/DocketSheets/CP.aspx
Posted by techjr, 08-23-2013, 10:39 PM Don't even bother replying to that Josh poster. Volumedrive has an official account that does seem to be active. If they wanted to clear things up, they would use that account. Not a new one. This post at least would show that Josh is the owner of the Volumedrive account and therefore should have access to it http://www.webhostingtalk.com/showpo...9&postcount=37 Thanks for the information. I will certainly be checking that site often. I'd like the post but it's disabled in this forumQuote:
http://ujsportal.pacourts.us/DocketSheets/CP.aspx
Posted by lonea, 08-23-2013, 10:40 PM If the failed acquisition is true, then I think here's the story.
1- VD owes Burst a lot of money
2- Burst offer to takeover it's assets and clear its debt
3- VD refused and looked for alternative arrangements
4- VD didn't have time to take out off the servers and left the remaining at Burst old dc
5- Drama starts
6- Profit !
Posted by Rip, 08-23-2013, 10:44 PM
1- VD owes Burst a lot of money
2- Burst offer to takeover it's assets and clear its debt
3- VD refused and looked for alternative arrangements
4- VD didn't have time to take out off the servers and left the remaining at Burst old dc
5- Drama starts
6- Profit !
Posted by Codem, 08-23-2013, 10:47 PM
1- VD owes Burst a lot of money
2- Burst offer to takeover it's assets and clear its debt
3- VD refused and looked for alternative arrangements
4- VD didn't have time to take out off the servers and left the remaining at Burst old dc
5- Drama starts
6- Profit !Quote:
AMEN to that.... what a waste of "Bandwidth" this has become.....
Posted by lonea, 08-23-2013, 10:50 PM Well WHT certainly is profiting from all the views from the one post wonder Quote:
Posted by dnwk, 08-23-2013, 11:49 PM
Posted by dnwk, 08-24-2013, 12:03 AM
You haven't seen our new facility, and I've seen their new building.
There is no competition there.
Besides BurstNET is moving upstream into enterprise colocation services, and away from the bottom feeding budget hosting business.
We are not stopping those services, but, couldn't care less about competition from VD.
Besides, less than 2% of our hosting business is even based in PA, so whether VD is 20 minutes away, or 20 hours away, it makes no difference.
And considering their history and M/O, it's not like I think they will even be successful with their own place anyways.
Besides, it is only a matter of time until they get hit with a flood at that building, as they are in a MAJOR flood zone, and only about a couple blocks from the river.
Of all the things he has done lately, that has got to be the dumbest.
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Posted by DotVPS-J, 08-24-2013, 12:06 AM
You haven't seen our new facility, and I've seen their new building.
There is no competition there.
Besides BurstNET is moving upstream into enterprise colocation services, and away from the bottom feeding budget hosting business.
We are not stopping those services, but, couldn't care less about competition from VD.
Besides, less than 2% of our hosting business is even based in PA, so whether VD is 20 minutes away, or 20 hours away, it makes no difference.
And considering their history and M/O, it's not like I think they will even be successful with their own place anyways.
Besides, it is only a matter of time until they get hit with a flood at that building, as they are in a MAJOR flood zone, and only about a couple blocks from the river.
Of all the things he has done lately, that has got to be the dumbest.
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Nice to see you are looking into enterprise colocation services what is enterprise about it? Definitely not your professionalism.
Posted by Inextens, 08-24-2013, 12:23 AM
Posted by Rip, 08-24-2013, 12:25 AM WTF, did a bunch of posts get deleted from this thread?
Posted by DotVPS-J, 08-24-2013, 12:25 AM
Posted by Mike V, 08-24-2013, 12:26 AM If/when the troll returns to the thread, please click Report next to the posts and we'll do some more cleanup. Thank you!
Posted by BurstNET, 08-24-2013, 12:43 AM
I posted the review with the ticket id and screenshots of the tickets. I had constant timeouts for the entire month I was with you, I wasn't satisfied after that month so I left and found another host, which happens to be VolumeDrive, same datacenter, much less downtime. (Excluding this little fiasco, I'm still more pleased with them.)
You were on a shared VPS node with lots of other clients. Every other client can affect the performance of the node as a whole, and impact service to others sharing the node. If you don't like that, go with dedicated hardware. The performance of a shared VPS node, is hardly a dictating factor as to the performance of a network as a whole. Suggesting such is just plain unfair and non-scientific.
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Posted by Rip, 08-24-2013, 12:46 AM
So I guess it did turn out to be a fakeJosh troll?
Some people have no life I guess.
Posted by DotVPS-J, 08-24-2013, 12:47 AM
Quote:
So I guess it did turn out to be a fakeJosh troll?
Some people have no life I guess.
...........
Posted by liliff, 08-24-2013, 12:57 AM
Posted by Emulous, 08-24-2013, 12:57 AM
.
.
You're talking about phasing into enterprise hosting, yet you don't even monitor your network, I can't wait to see mission critical applications.
After today, I hope you lose what business you already have, and hope that VolumeDrive clients see through your ruse, you're an immature person that shouldn't be in charge of a large company.
Posted by net, 08-24-2013, 01:19 AM I am wondering what will happen if volumedrive comes back online later or tomorrow, will this story be changed?
Let's hope for that!
Posted by Encrypted, 08-24-2013, 01:20 AM
Let's hope for that!
Posted by net, 08-24-2013, 01:21 AM
Posted by GNG-Zane, 08-24-2013, 01:24 AM
Also, since BurstNET is generously helping the "VD Refugees", I'm interested in one thing.
If I had an E3-1230 that I paid $70/month to VD, and BurstNET happens to have my server. Would I be paying them the amount I was paying to VD or according to their price range?
I had a VPS for private use with them, and 1st week was good. Now the rest of the month, the VPS would be down 10-25 minutes a day. When I realised that the host is a disaster waiting to happen.... I was gone faster than you can say bye. I'm sure the dedicated servers were really good, after all the servers were collocated in the BurstNET DC and running off their network.
BurstNET did say that they would try and match the price as close as possible!
Hope that helps contact sales@burst.net for more info!
Zane.
Posted by lonea, 08-24-2013, 01:33 AM Regardless if it comes back something isn't right with VD. They have all the time in the world to relocate their support system/website, notify their customer regarding where they are moving to.
If they can't even keep their site up properly to communicate with their customers then something very fishy is going on. The whole thing seems like a last minute deal they struck with the new DC partner.Quote:
Let's hope for that!
Posted by RSS-Artie, 08-24-2013, 01:34 AM
Posted by GNG-Zane, 08-24-2013, 01:43 AM
I am more than willing to listen to both sides of an dispute, but when only one party is forthcoming the other will lose by default.
So if you have so much faith in VD I suggest you call Josh at that number and wire him the money for a shitload of servers. My guess is he could really use the cash.
-> Certainly I am not the one who is blind, because I recognize that no matter what BurstNET may or may not post the lack of posts from VD's WHT account is very telling. <-
Posted by GNG-Zane, 08-24-2013, 01:47 AM
Amazing how random accusations pop up out of no-where.
Agreed, everything is labeled for a reason haha.
Zane
Posted by GNG-Zane, 08-24-2013, 01:50 AM
Zane
Posted by GNG-Zane, 08-24-2013, 01:53 AM
Why don't you ask Josh how BurstNET obtained the data, since after all they are the ones responsible for safeguarding it, oh wait that is right you can't ask them because they don't even bother to show up and explain what is going on.
While BurstNET may have gotten some information from ex or current VD contractors or for all we know invoices that fell off the back of a truck, they get a pass from me because they have exhibited a concern for the client that is obviously foreign to VD.
Once again I must agree with rip!
Posted by GNG-Zane, 08-24-2013, 01:59 AM
Zane
Posted by NorthHosts, 08-24-2013, 02:02 AM I think some people are totally missing the point. What BurstNET are doing to help people is applauded however if they have taken volume drives customers data that is very wrong. If your a webhost and you agree with their actions, I highly suggest you get out of the industry.
Posted by DewlanceHosting, 08-24-2013, 02:06 AM @BurstNET
You LOSE your money now move on and don't waste time. You can recover your money by providing a good service.
If you waste time on VD then you will lose your customers who is waiting for your reply on their ticket.
Posted by kliprift, 08-24-2013, 02:07 AM Soladrive customer here
I have given up on ever seeing my server or the emails accounts inside. Already making arrangement to setup new server and preparing to lose clients because of this crap.
Anybody else in the same boat as i am, i suggest you do the same.
Posted by GNG-Zane, 08-24-2013, 02:14 AM @BurstNET
Once this is all over and unfolds I would like to see some statistics of how much they do/did owe or a rough estimate.
Zane
Posted by Encrypted, 08-24-2013, 02:21 AM
Once this is all over and unfolds I would like to see some statistics of how much they do/did owe or a rough estimate.
Zane
Posted by BurstNET, 08-24-2013, 02:27 AM
.
.
Posted by GNG-Zane, 08-24-2013, 02:29 AM
Zane.
Posted by GNG-Zane, 08-24-2013, 02:32 AM
Cheers for that well I am in AUS so I did not know the estimate
Zane.
Posted by Mattballew, 08-24-2013, 02:46 AM Wanted to comment on some of the posts from Pg 37..
Pretty much Any and All VPS' suck.
I only had one VPS that was halfway decent and that was a Volume Drive VPS that was only $5 /month. It ran Cent OS and handled all of my cPanel stuff. I later learned that that One VPS wasn't capable of handling the network traffic I was throwing at it, so i later moved to a Dedicated box for that.
So its hard to judge a company or a service based on a VPS.
Posted by techjr, 08-24-2013, 02:47 AM
ZaneIt doesn't seem right at all. If it was planned they should still be able to communicate. Unless they knew something was going to happen soon and had to do it. But from the posts, it didn't actually seem like Burst had an immediate intention to shut off services. Confusing to say the least.Quote:
If they can't even keep their site up properly to communicate with their customers then something very fishy is going on. The whole thing seems like a last minute deal they struck with the new DC partner.
Hopefully both companies can recover from it if they have good intentions but it's obvious all companies are going to have a serious loss in profit from this.
Posted by Encrypted, 08-24-2013, 02:55 AM
.
.
Posted by jscott04, 08-24-2013, 03:00 AM I actually liked their service back in the day to. It's a shame they would go out like this
Posted by templaters, 08-24-2013, 03:01 AM I know I will get people mad, and so be it.
If you are a professional enough to have a server with any provider, always have offsite backup. I mean some people are stupid enough too not only have no offsite backup but they only have one drive in their server.
So lesson learned always have offsite backups no matter what and never rely on one hard drive.
And my final rant why do people pay the same hosting provider to backup their data to an onsite server ?
No matter who it is, always have a backup to another server at offsite location.
So learn and make sure in the future to rent or buy or lease a server with dual or more drives and always have offsite backup.
Posted by Rip, 08-24-2013, 03:06 AM
Given the now well known tendency of VD to not honor their agreements only a fool would expect someone to honor any agreement with them.
Posted by 24x7group, 08-24-2013, 03:09 AM Why did they 'ran' from their old burstnet dc? Anything clear on the exact reasons already?
I wish them all the best on getting their customers back online again.
Posted by Serverfruit-Kris, 08-24-2013, 03:11 AM
Pretty much Any and All VPS' suck.
I only had one VPS that was halfway decent and that was a Volume Drive VPS that was only $5 /month. It ran Cent OS and handled all of my cPanel stuff. I later learned that that One VPS wasn't capable of handling the network traffic I was throwing at it, so i later moved to a Dedicated box for that.
So its hard to judge a company or a service based on a VPS.
If you need more access than a shared hosting account, and more power, but don't need the full power of a dedicated, there are a lot of VPS providers to choose from, where some provide better quality than others.
Posted by NorthHosts, 08-24-2013, 03:13 AM
Given the now well known tendency of VD to not honor their agreements only a fool would expect someone to honor any agreement with them.
Posted by Rip, 08-24-2013, 03:28 AM
Posted by NorthHosts, 08-24-2013, 03:33 AM
Posted by aeris, 08-24-2013, 03:42 AM
VD began this drama by taking their servers offline with no prior warning, as first reported by the user pascalos in this thread. In response to speculation, one of Burst's first posts in this thread was:Which was followed up later with:Quote:
I have no idea what is up with them.
What I thought was going on, has not occurred, I have been told by our guys.
I would expect this thread to get very interesting over the next 24 hours, as their drama unfolds.
In other words, they are quite aware that they left 20% of their client servers behind, to allow them to shaft their suppliers and keep the remaining 80%.
Also, please don't quote laws from <whatever country you live in>. Unless it's US law, it is completely and utterly irrelevant to the situation.
Posted by GNG-Zane, 08-24-2013, 03:46 AM
It doesn't seem right at all. If it was planned they should still be able to communicate. Unless they knew something was going to happen soon and had to do it. But from the posts, it didn't actually seem like Burst had an immediate intention to shut off services. Confusing to say the least.
Hopefully both companies can recover from it if they have good intentions but it's obvious all companies are going to have a serious loss in profit from this.
After I posted that and walked away for a couple of minutes I do apologize.
Zane.
Posted by GNG-Zane, 08-24-2013, 03:49 AM
If you are a professional enough to have a server with any provider, always have offsite backup. I mean some people are stupid enough too not only have no offsite backup but they only have one drive in their server.
So lesson learned always have offsite backups no matter what and never rely on one hard drive.
And my final rant why do people pay the same hosting provider to backup their data to an onsite server ?
No matter who it is, always have a backup to another server at offsite location.
So learn and make sure in the future to rent or buy or lease a server with dual or more drives and always have offsite backup.
Zane.
Posted by domainbop, 08-24-2013, 03:56 AM
So feel free to educate me if you know of some specific US law that has been broken
Posted by BurstNET, 08-24-2013, 04:13 AM
VD began this drama by taking their servers offline with no prior warning, as first reported by the user pascalos in this thread. In response to speculation, one of Burst's first posts in this thread was:
Which was followed up later with:
From what I understand, VD did not leave 20% of their servers at the *old* BurstNET DC. They actually moved 20% of their servers to the *new* BurstNET DC, presumably to convince Burst that everything was in order. Then, when the remaining 80% of the servers were supposedly getting moved, they instead absconded with them and moved them to this new "DC" instead.
In other words, they are quite aware that they left 20% of their client servers behind, to allow them to shaft their suppliers and keep the remaining 80%.
Also, please don't quote laws from <whatever country you live in>. Unless it's US law, it is completely and utterly irrelevant to the situation.
That very accurately sums it up...
.
.
Posted by lwhite68, 08-24-2013, 04:16 AM if BurstNET has "reserve the right to terminate anyone for any reason without notice" in their tos then wouldn't that make them exempt from any charges about data theft?
VD was using BurstNET's servers so after burstnet terminates VD then anything VD left behind becomes property of burstnet.
Posted by NorthHosts, 08-24-2013, 04:27 AM
VD was using BurstNET's servers so after burstnet terminates VD then anything VD left behind becomes property of burstnet.
Posted by Codem, 08-24-2013, 04:43 AM I am still waiting to hear from Volumedrive Or BurstNET as to my server. One would think emails would be answered or Tickets responded too. Last I heard BurstNET asked for my ServerID number. That was over 7 hrs ago, yet not a word. I not holding my breath...
Posted by lonea, 08-24-2013, 04:46 AM Actually we don't know if how or when Burst obtained the database. Or at best maybe VD provided them the database. At this point nobody knows. So no point of talking about "unauthorized access", "unethical", "conspiracy". Quote:
Posted by MyDevil, 08-24-2013, 04:47 AM Did I miss BurstNET explanation on how did they manage to get customer e-mails? Sorry, but 'checking hostnames' (someone sugested it before) just sounds like crap.
Posted by lonea, 08-24-2013, 04:49 AM Doesn't matter at this point. It's all he said she said. Quote:
Posted by Serverfruit-Kris, 08-24-2013, 04:50 AM
Posted by domquar, 08-24-2013, 04:55 AM While it isn't a perfect situation, at least BurstNet is trying to make it better than us VD customers being completely screwed.
I'm one of the lucky ones that seems to have their server still in the data facility, but until they actually have it setup and working, I still don't really know what is going on.
Been waiting twelve hours now - I'm hoping they get it set back up soon.
Posted by 7x24-Vincent, 08-24-2013, 05:14 AM
I'm one of the lucky ones that seems to have their server still in the data facility, but until they actually have it setup and working, I still don't really know what is going on.
Been waiting twelve hours now - I'm hoping they get it set back up soon.
I am trying to be positive... but...
I feel that our servers will not come back online till this issue resolved in the courts.
sigh.
Posted by StLogic, 08-24-2013, 05:37 AM I was picturing a DUI driving, COP fleeing, crack addict in a fancy car (and that may be true) but his plan to move 20 percent of the servers to the new burst DC and then secretly divert the second shipment to his "data center" or office was more clever of him then I would have expected
What you can guess here is that he removed the oldest servers or least valued servers to put into the new burst DC.. so if you're wondering if burst has your server consider how worthless your server hardware might be.
If you think your server is really old or worth not much then he probably left that in burst's hands.
If your server hardware is worth something then you probably were on the second shipment that went with Josh.
Posted by swiftnoc, 08-24-2013, 05:52 AM
Posted by pascalos, 08-24-2013, 05:56 AM ok just woke up ...
one server is back online with all data in
so YES ,VD ABANDONNED ONE OF MY SERVER in burst dc
thx burstnet.
Posted by Serverfruit-Kris, 08-24-2013, 06:02 AM
one server is back online with all data in
so YES ,VD ABANDONNED ONE OF MY SERVER in burst dc
thx burstnet.
Posted by 7x24-Vincent, 08-24-2013, 06:05 AM
Posted by Serverfruit-Kris, 08-24-2013, 06:09 AM
Posted by kliprift, 08-24-2013, 06:14 AM What kind of servers were left by VD ?
Mine are the lower range ones. Any high end servers in that 20% mix ?
Posted by AG-Arco, 08-24-2013, 06:17 AM
Mine are the lower range ones. Any high end servers in that 20% mix ?
Seems that Burstnet took the servers over from the leasing company as well now.
Posted by Serverfruit-Kris, 08-24-2013, 06:19 AM
Seems that Burstnet took the servers over from the leasing company as well now.
Posted by alai, 08-24-2013, 06:26 AM Any latest news from VD?
Posted by helmax, 08-24-2013, 06:27 AM my server is back by burst.net
VD left behind my server
Posted by Master Bo, 08-24-2013, 06:31 AM
SERVICE MIGRATION STATUS We are expecting to fully restore services tomorrow evening 8/24 GMT -5.
Posted by domquar, 08-24-2013, 06:46 AM My server is back online too with all the information intact.
A big thank you to BurstNet for getting everything working so quickly.
Now if I can just figure out how to change the nameserver IPs to the new ones, I'll be back in business.
Posted by F9000, 08-24-2013, 06:55 AM
Thanks.
Posted by kliprift, 08-24-2013, 06:56 AM
Estimated evening time is nigh, as far as I understand, let's wait for news.
Posted by DubHosting, 08-24-2013, 06:59 AM They also replied to someone on twitter:
volumedrive @volumedrive 14h
@pascmgr A large server migration is underway, we are expecting to restore service tomorrow evening.
1:33 PM - 23 Aug 13
Posted by Serverfruit-Kris, 08-24-2013, 07:26 AM
Thanks.
Posted by Zesty58, 08-24-2013, 07:31 AM i am one of the coustomers of vd that actually spoke to josh yyesterday. I think we all should chill till this evening and see what happens before we accuse anyone of anything. Ys i do hope my server comes back online, however if it doesn't, move on to another provider and get over it
and yes my typing is bad so please dont make RUDE COMMENTS ABOUT IT TY
Posted by GNG-Zane, 08-24-2013, 07:33 AM
Posted by GNG-Zane, 08-24-2013, 07:41 AM
VPS or Dedicated, I know BurstNET will be working on the VPS servers last.
Zane
Posted by EmptySD, 08-24-2013, 07:50 AM
Posted by F9000, 08-24-2013, 07:52 AM
Post #481 by Burstnet
Haters will be haters.
Think what you want.
I don't really care at this point.
Any intelligent person can see here that VD tried to screw over yet another provider, and this time got caught in the middle of doing it.
They were locked out of our old facility, and had permission to relocate servers to our new facility only.
We have legal right to deny access to their equipment, based on the account status.
Post #506 by Burstnet
Actually, it is our contractual right to withhold his equipment for non-payment of service.
Pretty standard contract term for all colocation providers.
The equipment is owned by the leasing company, NOT Volumedrive, and we have it with their blessing, while they work on getting the rest of their assets back from VD, as well as any other assets they can go after/find.
Josh's own words to me is that he is over five months behing in his leasing payments.
The question is not if we can, or should, but why did we wait so long to do it.
Actually, all his equipment should be locked in our facility right now, and only isn't due to a miscalculation on our end where he had a short window to grab what he could.
Posted by Serverfruit-Kris, 08-24-2013, 08:08 AM
Post #481 by Burstnet
Haters will be haters.
Think what you want.
I don't really care at this point.
Any intelligent person can see here that VD tried to screw over yet another provider, and this time got caught in the middle of doing it.
They were locked out of our old facility, and had permission to relocate servers to our new facility only.
We have legal right to deny access to their equipment, based on the account status.
Post #506 by Burstnet
Actually, it is our contractual right to withhold his equipment for non-payment of service.
Pretty standard contract term for all colocation providers.
The equipment is owned by the leasing company, NOT Volumedrive, and we have it with their blessing, while they work on getting the rest of their assets back from VD, as well as any other assets they can go after/find.
Josh's own words to me is that he is over five months behing in his leasing payments.
The question is not if we can, or should, but why did we wait so long to do it.
Actually, all his equipment should be locked in our facility right now, and only isn't due to a miscalculation on our end where he had a short window to grab what he could.
Posted by AG-Arco, 08-24-2013, 08:17 AM Well, I do have to say, even though this thread may be full of lies and contradicts, Burstnet is doing a good job saving/stealing/setting over (however you want to call it) customers..
But to be quite honest, some people said too much. Good that it's being resolved, though. I'm curious to see if VD will come back.
Posted by EmptySD, 08-24-2013, 09:02 AM
I'm one of the lucky ones that seems to have their server still in the data facility, but until they actually have it setup and working, I still don't really know what is going on.
Been waiting twelve hours now - I'm hoping they get it set back up soon.
Maybe it's computers waiting Hard drive format after data backuped to new machines?
I am very disappointed with VD and i am sure that i will not be they customer any more, but what BurstNET do is so low for some "company", its more looks like some rude girl who lost her doll and don't shoose options to get it back.
At first I really thought that BurstNET is trying to help but after that everything starts to be funny.
AIDS center, so even that is right, what is problem? Your computer will be infected with AIDS and you too?
This topic starts to be more and more funny to read, even if I'm upset due mine computer are offline for 2 days.Also interesting part. If they was in same building, using same internet provider, how they can provide better internet? So they will provide same **** as VD. Unstable, losing it for 2-5 minutes, far lower then 1gbps..Quote:
Posted by geekboy, 08-24-2013, 09:23 AM
Given that you (BurstNET) are now originating it from your network ASN, and completely de-aggregated to boot.
Posted by garysimat, 08-24-2013, 09:25 AM
Posted by FastServ, 08-24-2013, 09:28 AM
Given that you (BurstNET) are now originating it from your network ASN, and completely de-aggregated to boot.
Posted by lwhite68, 08-24-2013, 09:33 AM
Posted by EmptySD, 08-24-2013, 09:34 AM
Posted by Serverfruit-Kris, 08-24-2013, 09:39 AM
The fact that you paid for a dedicated line obviously means you shouldn't share it with others, but it is possible if they were lying to you.
Posted by EmptySD, 08-24-2013, 09:45 AM
If i don't need that, i was able to using starting speed of internet.
Posted by Serverfruit-Kris, 08-24-2013, 09:48 AM
Of course, that's why I paid for it and why I'm askink questions and complaints every day.
If i don't need that, i was able to using starting speed of internet.
Posted by Tcalp, 08-24-2013, 09:48 AM
Posted by garysimat, 08-24-2013, 09:50 AM
Posted by EmptySD, 08-24-2013, 09:55 AM
Answer was: Everything is ok, i will keep eye on network.
Posted by RayWomack, 08-24-2013, 09:56 AM In Business 101 this is known as Tortous interference. You cannot do this, people.
http://en.wikipedia.org/wiki/Tortious_interference
Posted by Serverfruit-Kris, 08-24-2013, 09:58 AM
I can't remember all prices but paying connecton of 1gb was something really small. Like 30$ or 50$.
Posted by FastReturn, 08-24-2013, 09:59 AM
I can't remember all prices but paying connecton of 1gb was something really small. Like 30$ or 50$.
Yes i understand you this part but i was wery precision when i asked about that.
Answer was: Everything is ok, i will keep eye on network.
Posted by rish3, 08-24-2013, 10:07 AM BurstNet: Opened a ticket yesterday at noon, but hadn't heard back. Do you have either CL-167 or CL-270 ?
Posted by Inextens, 08-24-2013, 10:11 AM I think I proved my point...Burst will take time out to post here on anything but to a customer they solicited and claimed to be rescuing. Burst is truly a disgrace to the hosting industry no less than VD. Hope you sent your children to college and they picked up some manners and intelligence on the way cause surly they would be in bad shape based on your behavior.
Posted by kvsh, 08-24-2013, 10:15 AM
Posted by F9000, 08-24-2013, 10:18 AM
http://en.wikipedia.org/wiki/Tortious_interference
Posted by Inextens, 08-24-2013, 10:34 AM Excuse me? I am a troll? I am not the one charging for a bridge here.
Posted by netbert, 08-24-2013, 10:49 AM
Posted by NorthHosts, 08-24-2013, 11:07 AM Lets face it Burst is going to end up in more trouble than VD at this rate, its not the best way of advertising your services. Ive never heard of anything like it, yet bizarrely there is some odd people who think its ok. What VD have done is totally wrong, What BurstNET "appear" to have done is utter madness.
Posted by Martin-D, 08-24-2013, 11:08 AM Yes, "appear" - in selective eyes.
What VD HAS done, as is shown in various posts, is entirely wrong.
Posted by RammyDOTus, 08-24-2013, 11:09 AM
I've only read the first twelve pages, sorry.
I thought it was nice for a VD discount with their services.
Posted by NorthHosts, 08-24-2013, 11:11 AM Selective eyes? What would you call gaining access to a companies database and emailing their customers with a deal? Sorry I forgot you have magic fairies where you live..
Posted by psycop, 08-24-2013, 11:14 AM To be honest, i feel that BurstNet is trying to do the right thing by helping out stranded VD clients, however the way they have treated things could have been different.
I honestly dont believe that there intention was to bad mouth VD, nor spread wrong rumors. This can clearly be seen in the first posts they they posted in this thread.
Lets hope things get sorted without too much damage.
Posted by Inextens, 08-24-2013, 11:14 AM I apologize for resorting to slanderous remarks something that Burst is very good at. All I am here for is A. My personal information has been breached B. My work product (data) and clients (data) is lost / stolen. I would like to locate that data and recover it if possible, otherwise at least be assured it was properly destroyed.
Posted by Martin-D, 08-24-2013, 11:17 AM
From what I've read it is alleged they received the DB from a VD employee. If they were provided with the database...your argument is void.
Posted by FastReturn, 08-24-2013, 11:19 AM
From what I've read it is alleged they received the DB from a VD employee. If they were provided with the database...your argument is void.
Posted by Inextens, 08-24-2013, 11:22 AM
From what I've read it is alleged they received the DB from a VD employee. If they were provided with the database...your argument is void.
Posted by Martin-D, 08-24-2013, 11:23 AM
You're saying Burst is wrong, carte blanche, and it doesn't matter what was said between the parties involved. This is where your argument falls over - you simply don't know so any speculation contrary to the facts that HAVE been made public is just that - speculation.
1) VD have left Burst and gone elsewhere.
2) VD have left circa 300 servers behind with Burst
3) VD claimed to be migrating all their hardware.. but have left some behind.
4) If Burst were, as has been suggested, holding those servers hostage, VD would be up in arms about it and telling people.
5) VD haven't yet posted on here despite having viewed the thread, to update customers or the community as a whole.
6) Burst have done what they can to a) rescue customers that have been left stranded by VD b) taken the SMART BUSINESS DECISION to minimise their losses c) have been active and open to communication on the forum.
Now tell me - who is in the wrong here?Do you know the VD employee didn't have permission? None of us know either way so you can't say Burst are wrong.. and likewise, we cannot say with any confidence they are right, either. Looking at the larger picture here, they are doing what they can to help stranded customers. To me, and many others in this thread and elsewhere, that's a +1 to Burst.Quote:
Posted by AG-Arco, 08-24-2013, 11:24 AM
You're saying Burst is wrong, carte blanche, and it doesn't matter what was said between the parties involved. This is where your argument falls over - you simply don't know so any speculation contrary to the facts that HAVE been made public is just that - speculation.
1) VD have left Burst and gone elsewhere.
2) VD have left circa 300 servers behind with Burst
3) VD claimed to be migrating all their hardware.. but have left some behind.
4) If Burst were, as has been suggested, holding those servers hostage, VD would be up in arms about it and telling people.
5) VD haven't yet posted on here despite having viewed the thread, to update customers or the community as a whole.
6) Burst have done what they can to a) rescue customers that have been left stranded by VD b) taken the SMART BUSINESS DECISION to minimise their losses c) have been active and open to communication on the forum.
Now tell me - who is in the wrong here?
Posted by FRH Lisa, 08-24-2013, 11:25 AM Before everybody pulls out their Lawyer Chair (armchair lawyering, get it? Ha!) remember that we have things like the doctrine of clean hands. In the simplest possible terms, this means that if one party behaves inappropriately (such as breaking the law or willfully violating a binding contract) or acts in bad faith (such as promising to pay a mountain of back debt, and then refusing to do so), any claims that party can make against the other party for subsequent attempts to make itself whole are diminished.
For example, let's say I lease space with Example.com. And one day I stop paying my bills. Two months later, Example.com shuts off my service and refuses to allow me to pick up my equipment until the outstanding debt is satisfied, as per the bailment clause in Example.com's TOS. I can't sue* Example.com for lost revenue, because I acted in bad faith when I stopped paying my bills.
Lawsuits examine the totality of circumstances. They are very rarely limited to the scope of a single action. For anyone OTHER THAN THE TWO COMPANIES INVOLVED to claim either party has broken the law is foolish.
* - technically anyone can sue anyone else at any time. But in this case I'd almost certainly lose.
Posted by Martin-D, 08-24-2013, 11:25 AM
Posted by NorthHosts, 08-24-2013, 11:26 AM Im glad I host my servers in the EU where breaches like this would have you hung, drawn and quartered. Total madness.
Posted by Martin-D, 08-24-2013, 11:27 AM
For example, let's say I lease space with Example.com. And one day I stop paying my bills. Two months later, Example.com shuts off my service and refuses to allow me to pick up my equipment until the outstanding debt is satisfied, as stated by the bailment clause in Example.com's TOS. I can't sue* Example.com for lost revenue, because I acted in bad faith when I stopped paying my bills.
Lawsuits examine the totality of circumstances. They are very rarely limited to the scope of a single action. For anyone OTHER THAN THE TWO COMPANIES INVOLVED to claim either party has broken the law is foolish.
* - technically anyone can sue anyone else at any time. But in this case I'd almost certainly lose.
At last, some common sense prevailing.
Posted by Inextens, 08-24-2013, 11:28 AM
You're saying Burst is wrong, carte blanche, and it doesn't matter what was said between the parties involved. This is where your argument falls over - you simply don't know so any speculation contrary to the facts that HAVE been made public is just that - speculation.
1) VD have left Burst and gone elsewhere.
2) VD have left circa 300 servers behind with Burst
3) VD claimed to be migrating all their hardware.. but have left some behind.
4) If Burst were, as has been suggested, holding those servers hostage, VD would be up in arms about it and telling people.
5) VD haven't yet posted on here despite having viewed the thread, to update customers or the community as a whole.
6) Burst have done what they can to a) rescue customers that have been left stranded by VD b) taken the SMART BUSINESS DECISION to minimise their losses c) have been active and open to communication on the forum.
Now tell me - who is in the wrong here?
Do you know the VD employee didn't have permission? None of us know either way so you can't say Burst are wrong.. and likewise, we cannot say with any confidence they are right, either. Looking at the larger picture here, they are doing what they can to help stranded customers. To me, and many others in this thread and elsewhere, that's a +1 to Burst.
Posted by Martin-D, 08-24-2013, 11:30 AM
If you fell down a cliff and someone was helping you while your friends ran off, would you moan and complain at them taking time to do it?
Not everyone who was a VD customer (or a customer of any business) is a member of WHT.
Posted by Luke-Jr, 08-24-2013, 11:31 AM I've paid BurstNet now, but I'm still waiting for my server...
Edit: I'm stating my status only; please don't read into it as complaining or being ungrateful.
Posted by Inextens, 08-24-2013, 11:35 AM
If you fell down a cliff and someone was helping you while your friends ran off, would you moan and complain at them taking time to do it?
Not everyone who was a VD customer (or a customer of any business) is a member of WHT.
You play hero in beginning then totally ignore the questions that REALLY matter?
Posted by Serverfruit-Kris, 08-24-2013, 11:36 AM
Posted by netbert, 08-24-2013, 11:38 AM
2) VD have left circa 300 servers behind with Burst
3) VD claimed to be migrating all their hardware.. but have left some behind.
4) If Burst were, as has been suggested, holding those servers hostage, VD would be up in arms about it and telling people.
5) VD haven't yet posted on here despite having viewed the thread, to update customers or the community as a whole.
6) Burst have done what they can to a) rescue customers that have been left stranded by VD b) taken the SMART BUSINESS DECISION to minimise their losses c) have been active and open to communication on the forum.
VD migrated 20% of their servers from the old Burst DC to the new Burst DC to make it look like that was their complete intention. A decoy. Then they moved the other 80% to their own new building. Thus the 20% of servers really were abandoned by VD.
Perhaps VD hoped they'd be able to go back to the initial 20% again before Burst figured it out, or perhaps they didn't care given that Burst said VD did not even attempt to retrieve the 20%.
Either way, this is quite different from simply not collecting all servers yet from the original Burst DC.
Posted by Serverfruit-Kris, 08-24-2013, 11:38 AM
You play hero in beginning then totally ignore the questions that REALLY matter?
Posted by qps, 08-24-2013, 11:42 AM
For example, let's say I lease space with Example.com. And one day I stop paying my bills. Two months later, Example.com shuts off my service and refuses to allow me to pick up my equipment until the outstanding debt is satisfied, as per the bailment clause in Example.com's TOS. I can't sue* Example.com for lost revenue, because I acted in bad faith when I stopped paying my bills.
Lawsuits examine the totality of circumstances. They are very rarely limited to the scope of a single action. For anyone OTHER THAN THE TWO COMPANIES INVOLVED to claim either party has broken the law is foolish.
* - technically anyone can sue anyone else at any time. But in this case I'd almost certainly lose.
You're forgetting that the equipment is not VD's to begin with, it is owned by the leasing company. Burst has no right to hold it, as Burst likely agreed to waive any claim to it as part of the lease agreement. If the leasing company says to give it back to VD, Burst will have to do it.
Posted by Inextens, 08-24-2013, 11:47 AM
Read the whole thread from page one...
BTW say one had a PCI compliant setup with 1000's of CC on it?
Posted by netbert, 08-24-2013, 11:56 AM
You're forgetting that the equipment is not VD's to begin with, it is owned by the leasing company. Burst has no right to hold it, as Burst likely agreed to waive any claim to it as part of the lease agreement. If the leasing company says to give it back to VD, Burst will have to do it.
Posted by SeriesN, 08-24-2013, 11:56 AM So,
Since Josh had time to post here, why aren't they defending them self? At least say yes or no to Shawn's claim.
Posted by kvsh, 08-24-2013, 12:06 PM
Read the whole thread from page one...
BTW say one had a PCI compliant setup with 1000's of CC on it?
Posted by ryguy222, 08-24-2013, 12:07 PM
You're forgetting that the equipment is not VD's to begin with, it is owned by the leasing company. Burst has no right to hold it, as Burst likely agreed to waive any claim to it as part of the lease agreement. If the leasing company says to give it back to VD, Burst will have to do it.
Also even if the leasing company didn't tell them that, a colocation facility that you're in debt to has every right to liquidate your equipment to attempt to satisfy the debt.. again this was mentioned further back in the thread.
Posted by Arvixe Alex, 08-24-2013, 12:14 PM
You're forgetting that the equipment is not VD's to begin with, it is owned by the leasing company. Burst has no right to hold it, as Burst likely agreed to waive any claim to it as part of the lease agreement. If the leasing company says to give it back to VD, Burst will have to do it.
Just have to see what actions the leasing company wishes to take and what actions VD & BurstNET will take.
Posted by gwaland, 08-24-2013, 12:17 PM
Read the whole thread from page one...
BTW say one had a PCI compliant setup with 1000's of CC on it?
My big concern is how much actual data burst.net received from the "disgruntled VD employee" they claimed to get the user database from. I know they contacted me via my billing address which none of my other communications go through, so there is potential that they have VD's entire billing information which turns this into a much larger can of worms to deal with.
Posted by GODOVERYOU, 08-24-2013, 12:18 PM As grateful as I am that BurstNET is willing to work with VD customers, I will say that it might not all be roses.
So far my server that was supposed to be reracked is all jacked up. Wrong port, my root password doesn't work, domains don't resolve (yes I corrected the A record obviously)....
Looks like a case of a misidentified server...
Posted by Inextens, 08-24-2013, 12:34 PM
gwaland - Thank you for explaining that, I do not have a PCI complaint rig, I would need to know the ins-and-outs before even touching something of that level. Was just asking because it crossed my mind.
Posted by F9000, 08-24-2013, 12:37 PM
You're saying Burst is wrong, carte blanche, and it doesn't matter what was said between the parties involved. This is where your argument falls over - you simply don't know so any speculation contrary to the facts that HAVE been made public is just that - speculation.
1) VD have left Burst and gone elsewhere.
2) VD have left circa 300 servers behind with Burst
3) VD claimed to be migrating all their hardware.. but have left some behind.
4) If Burst were, as has been suggested, holding those servers hostage, VD would be up in arms about it and telling people.
5) VD haven't yet posted on here despite having viewed the thread, to update customers or the community as a whole.
6) Burst have done what they can to a) rescue customers that have been left stranded by VD b) taken the SMART BUSINESS DECISION to minimise their losses c) have been active and open to communication on the forum.
Now tell me - who is in the wrong here?
I am still confused on the 1,2,3 & 4. I have located two posts on this subject. Can you provide other posts?
Post #481 by Burstnet
Haters will be haters.
Think what you want.
I don't really care at this point.
Any intelligent person can see here that VD tried to screw over yet another provider, and this time got caught in the middle of doing it.
They were locked out of our old facility, and had permission to relocate servers to our new facility only.
We have legal right to deny access to their equipment, based on the account status.
Post #506 by Burstnet
Actually, it is our contractual right to withhold his equipment for non-payment of service.
Pretty standard contract term for all colocation providers.
The equipment is owned by the leasing company, NOT Volumedrive, and we have it with their blessing, while they work on getting the rest of their assets back from VD, as well as any other assets they can go after/find.
Josh's own words to me is that he is over five months behing in his leasing payments.
The question is not if we can, or should, but why did we wait so long to do it.
Actually, all his equipment should be locked in our facility right now, and only isn't due to a miscalculation on our end where he had a short window to grab what he could.
Posted by Rip, 08-24-2013, 12:38 PM SO we have what 12 hours left now before we find out if VD is full of crap?
Anyone see any routing updates or activity on VD's address space? I haven't noticed any indication that they are really aywhere near having service back online. Not a single router, which makes the prospect for having ANY server back online in the next few hours pretty bleak.
Posted by jscott04, 08-24-2013, 12:45 PM
I wish them all the best on getting their customers back online again.
Just so you know, VD has not posted and i do not see anything that leads me to believe they will post here. Burstnet is trying to explain the best he can and also help out the best he can. You will see some anti-burstnet people in the thread, thats to be expected though.
Posted by jscott04, 08-24-2013, 12:47 PM All i can say is we know only what burstnet tells us at this point. In my eyes thats better than what VD has told us...
I commend burstnet for everything they are doing to help customers out. I have been through a few hosts that have done this. I never once had a new host step up and offer to help.
Great job burstnet, Keep up the good work.
Posted by Rip, 08-24-2013, 12:52 PM
I am still confused on the 1,2,3 & 4. I have located two posts on this subject. Can you provide other posts?
Post #481 by Burstnet
Haters will be haters.
Think what you want.
I don't really care at this point.
Any intelligent person can see here that VD tried to screw over yet another provider, and this time got caught in the middle of doing it.
They were locked out of our old facility, and had permission to relocate servers to our new facility only.
We have legal right to deny access to their equipment, based on the account status.
Post #506 by Burstnet
Actually, it is our contractual right to withhold his equipment for non-payment of service.
Pretty standard contract term for all colocation providers.
The equipment is owned by the leasing company, NOT Volumedrive, and we have it with their blessing, while they work on getting the rest of their assets back from VD, as well as any other assets they can go after/find.
Josh's own words to me is that he is over five months behing in his leasing payments.
The question is not if we can, or should, but why did we wait so long to do it.
Actually, all his equipment should be locked in our facility right now, and only isn't due to a miscalculation on our end where he had a short window to grab what he could.
1. VD who owes burstNET oodles of cash has convinced them they are catching up and want to migrate their systems to the new DC. BurstNET unwisely agrees. While this is ongoing BurstNET thinks all is going well as a few hundred servers show up at the new DC, but during this migration realizes that many systems leaving the old DC are not showing up at the new one.
2. They investigate and find out via an informant or a lucky driveby that they are actually taking these servers somewhere else (in violation of not just the agreement with BurstNET but most likely the leasing company).
3. BurstNET responds by removing access to DC facilities, which leaves the few hundred servers that were hauled to the new DC (but not yet racked or connected) sitting in the new DC.
4. Leasing company authorizes BurstNET to assume possesion of the servers in the new DC and reconnect for angry customers while they begin legal action to repossess the servers that were in essence stolen by VD from the leasing company by violating terms of the lease.
Part five of this drama will premiere at around midnight tonight when we find VD unable to meet their latest so called crisis management plan. Stay tuned!
Posted by digitallog, 08-24-2013, 12:52 PM Does migration take that much time?I never expected that kind of stuff from volumedrive.
Posted by domquar, 08-24-2013, 12:55 PM @GODOVERYOU Just don't use the root password supplied in the welcome email that they send you - use the root password that you were originally using when your machine was in VD's hands - I know that worked for me.
Posted by GODOVERYOU, 08-24-2013, 01:02 PM
For instance, there's no reason for the port to have been changed back to the stock 22.
Posted by Rip, 08-24-2013, 01:08 PM
Without knowing how much cabling/switch configuration may or may not have been done in advance it can be difficult to judge but even under ideal circumstances moving and configuring that much stuff EVEN with excellent project management skills can be daunting and anyone who thinks VD has any project management skills at all at this point is delusional.
For an idea of just how fun BGP is to mess with enjoy this.
http://www.cisco.com/en/US/tech/tk36...800c95bb.shtml
Posted by F9000, 08-24-2013, 01:15 PM
1. VD who owes burstNET oodles of cash has convinced them they are catching up and want to migrate their systems to the new DC. BurstNET unwisely agrees. While this is ongoing BurstNET thinks all is going well as a few hundred servers show up at the new DC, but during this migration realizes that many systems leaving the old DC are not showing up at the new one.
2. They investigate and find out via an informant or a lucky driveby that they are actually taking these servers somewhere else (in violation of not just the agreement with BurstNET but most likely the leasing company).
3. BurstNET responds by removing access to DC facilities, which leaves the few hundred servers that were hauled to the new DC (but not yet racked or connected) sitting in the new DC.
4. Leasing company authorizes BurstNET to assume possesion of the servers in the new DC and reconnect for angry customers while they begin legal action to repossess the servers that were in essence stolen by VD from the leasing company by violating terms of the lease.
Part five of this drama will premiere at around midnight tonight when we find VD unable to meet their latest so called crisis management plan. Stay tuned!
The only posts from Burst that I could find indicate that they locked out VD and were it not for a "miscalculation" on Burst's part, they would have locked out all of VD's servers. That does not exactly fit your storyline, but still, a good story.
Post #481 by Burstnet
They were locked out of our old facility, and had permission to relocate servers to our new facility only.
Post #506 by Burstnet
The question is not if we can, or should, but why did we wait so long to do it.
Actually, all his equipment should be locked in our facility right now, and only isn't due to a miscalculation on our end where he had a short window to grab what he could.
Posted by pascalos, 08-24-2013, 01:15 PM as a VD user view i dont understand this fight .
1 - vd disapeared with posting anything realted to a now 36 hours downtime
2 - vd "forget" server behind them
3 - burst told me he can put back 2 of my 4 server
4 - this morning one of my server is back online with burst (still havent paid invoice ,i will of course )
From my point of view burst did the good thing
i dont care if burst or vd own money or anything to anyone or any legal thing !
i just want my ****ing bussiness online ...
if youre involved in the VD crash ,and still support them ,i dont get you ...
Posted by lonea, 08-24-2013, 01:16 PM Now here comes the question...
If VD does bring the IP space back up at their new DC then wouldn't that mean all the customers they left at burst is SOL ?
Posted by lonea, 08-24-2013, 01:18 PM No, because VD had "tentatively" agree to migrate to Burst's new DC. Why would they lock out VD when they appears to be doing what they are going to do.
Except VD pulled a swicharoo.Quote:
The only posts from Burst that I could find indicate that they locked out VD and were it not for a "miscalculation" on Burst's part, they would have locked out all of VD's servers. That does not exactly fit your storyline, but still, a good story.
Post #481 by Burstnet
They were locked out of our old facility, and had permission to relocate servers to our new facility only.
Post #506 by Burstnet
The question is not if we can, or should, but why did we wait so long to do it.
Actually, all his equipment should be locked in our facility right now, and only isn't due to a miscalculation on our end where he had a short window to grab what he could.
Posted by Rip, 08-24-2013, 01:25 PM
The only posts from Burst that I could find indicate that they locked out VD and were it not for a "miscalculation" on Burst's part, they would have locked out all of VD's servers. That does not exactly fit your storyline, but still, a good story.
Post #481 by Burstnet
They were locked out of our old facility, and had permission to relocate servers to our new facility only.
Post #506 by Burstnet
The question is not if we can, or should, but why did we wait so long to do it.
Actually, all his equipment should be locked in our facility right now, and only isn't due to a miscalculation on our end where he had a short window to grab what he could.
Perfect example of misplaced trust.
Posted by Rip, 08-24-2013, 01:28 PM
1 - vd disapeared with posting anything realted to a now 36 hours downtime
2 - vd "forget" server behind them
3 - burst told me he can put back 2 of my 4 server
4 - this morning one of my server is back online with burst (still havent paid invoice ,i will of course )
From my point of view burst did the good thing
i dont care if burst or vd own money or anything to anyone or any legal thing !
i just want my ****ing bussiness online ...
if youre involved in the VD crash ,and still support them ,i dont get you ...
Posted by Inextens, 08-24-2013, 01:30 PM Anyone else get this? As stated stop trying to sell me service. I relocated to a PROFESSIONAL data center long time ago. All we are seeking is answers. Since you found me and know my identity do you in fact have this server? (I know you are here reading this)... If I were in Burst shoes, I wouldn't have extended credit based on the foreknowledge of the individual debtor's reputation... Yet sometimes we give people the benefit of the doubt and logic falls out the window, fine but I still would have had that hardware under lock and key with no one to touch without supervision. Why not contact the users and state due to unpaid bills xyz company is no longer in possession of your account, we give you x days to retrieve your data in which time we would be more than happy to assist you. All I have seen is slander (a friendship went south?) and sales tactics with no remorse or sympathy to the ones that feed you (the customer).Code:Delivered-To: tomco260@gmail.com Received: by 10.152.112.68 with SMTP id io4csp1305lab; Sat, 24 Aug 2013 09:42:50 -0700 (PDT) X-Received: by 10.49.130.162 with SMTP id of2mr6675898qeb.37.1377362569505; Sat, 24 Aug 2013 09:42:49 -0700 (PDT) Return-Path: <sales@burst.net> Received: from fasttrack.nexus.burstnet.corp (vpn.burst.net. [64.191.49.8]) by mx.google.com with ESMTP id g10si2699786qaf.109.1969.12.31.16.00.00; Sat, 24 Aug 2013 09:42:49 -0700 (PDT) Received-SPF: pass (google.com: domain of sales@burst.net designates 64.191.49.8 as permitted sender) client-ip=64.191.49.8; Authentication-Results: mx.google.com; spf=pass (google.com: domain of sales@burst.net designates 64.191.49.8 as permitted sender) smtp.mail=sales@burst.net Received: by fasttrack.nexus.burstnet.corp (Postfix, from userid 48) id 8EFBF4C06F1; Sat, 24 Aug 2013 12:42:48 -0400 (EDT) To: tomco260@gmail.com Subject: [#AJS-878-73861]: SERVER ID: V-7880 X-PHP-Originating-Script: 500:SimpleMailInvoker.php Message-ID: <1377362568.5218e28881c89@support.burst.net> Date: Sat, 24 Aug 2013 12:42:48 -0400 From: BurstNET Sales Department <sales@burst.net> Reply-To: sales@burst.net MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable X-Priority: 3 (Normal) <font face=3D"Verdana, Arial, Helvetica" size=3D"2">Please advise if you= wish us to set up a rush delivery server for you here, to replace you d= own VD service.<br /> VD may, or may not come back online, or stay = online once they do, but I understand if you wish to wait to see how tha= t plays out.<br /> Get back to us if you want to proceed, otherwise,= good luck to you, I hope you can recover your data from them.<br />= <br />Regards,<br /> Shawn A.<br /> Administration<br= /> BurstNET <br /><br /> Ticket Details<br= /> <hr style=3D"margin-bottom: 6px; height: 1px; BORDER: none; col= or: #cfcfcf; background-color: #cfcfcf;" /> Ticket ID: AJS-878-73861<= br /> Department: Sales<br /> Type: Lead<br /> Status: <font= color=3D"#000000">In Progress</font><br /> Priority: <font color=3D= "#45991c">Normal</font><br /> <br /> Support Center: <a href= =3D"https://support.burst.net/index.php?" target=3D"_blank">https://supp= ort.burst.net/index.php?</a><br /> </font>
Posted by Emulous, 08-24-2013, 01:31 PM
Zane
The machines may be labeled, even though BurstNET has stated they aren't and needed to boot them up to see what they could find on the ownership.
The problem here is, they sent an email to all of VD's clients, they should not have had access to VD's customer database, and if VD took the machines so quickly, how did they get it? I assume one of the machines VD would take would be the one they're hosting their website/database on. So this seems like it was planned by BurstNET and they grabbed the database ahead of time, probably when Josh notified BurstNET they were opening their own location.
Also, had you opened the next page you would have seen that Encrypted also corrects himself once he's notified of the email. You're creating more confusion in this thread.
Posted by lonea, 08-24-2013, 01:32 PM There is no slandering if everything said is true. Quote:
As stated stop trying to sell me service. I relocated to a PROFESSIONAL data center long time ago. All we are seeking is answers. Since you found me and know my identity do you in fact have this server? (I know you are here reading this)... If I were in Burst shoes, I wouldn't have extended credit based on the foreknowledge of the individual debtor's reputation... Yet sometimes we give people the benefit of the doubt and logic falls out the window, fine but I still would have had that hardware under lock and key with no one to touch without supervision. Why not contact the users and state due to unpaid bills xyz company is no longer in possession of your account, we give you x days to retrieve your data in which time we would be more than happy to assist you. All I have seen is slander (a friendship went south?) and sales tactics with no remorse or sympathy to the ones that feed you (the customer).
Posted by Rip, 08-24-2013, 01:38 PM
The machines may be labeled, even though BurstNET has stated they aren't and needed to boot them up to see what they could find on the ownership.
The problem here is, they sent an email to all of VD's clients, they should not have had access to VD's customer database, and if VD took the machines so quickly, how did they get it? I assume one of the machines VD would take would be the one they're hosting their website/database on. So this seems like it was planned by BurstNET and they grabbed the database ahead of time, probably when Josh notified BurstNET they were opening their own location.
Also, had you opened the next page you would have seen that Encrypted also corrects himself once he's notified of the email. You're creating more confusion in this thread.
It would seem obvious that the leasing company was in the dark which means VD has committed theft no matter how you slice it.
Posted by pascalos, 08-24-2013, 01:38 PM
Posted by Rip, 08-24-2013, 02:02 PM
I wish I hadn't forgotten so much info I crammed for my CCNP and CCDP certifications because I am really interested in what is occuring in reference to the 46669 AS that is Volumedrive, as far as I can determine they still aren't being advertised. If that is still the case in six hours or so the possibilty of anything coming up tonight is pretty much null.
Just noticed the fact that VD's ASN hass 666 in the middle AND end with 69, how fitting.
Posted by Inextens, 08-24-2013, 02:08 PM
Posted by lonea, 08-24-2013, 02:11 PM Nothing wrong with Burst bickering about VD, if VD does indeed
- owe them a boatload of money
- deceived burst into thinking they are going to migrate with them
- lied to them straight to their face
Quote:
Posted by Inextens, 08-24-2013, 02:18 PM
- owe them a boatload of money
- deceived burst into thinking they are going to migrate with them
- lied to them straight to their face
Posted by Emulous, 08-24-2013, 02:31 PM Until we have more information, we can't really judge who is in the wrong. It will take time to see if VolumeDrive can get back online in their own facility, and hear their side of the story.
I think the issue that most people have with BurstNET is understandable at this point. They started advertising "VD Refugee" packages as soon as they sent the email to all of VD's clients.
If VolumeDrive owes the leasing company money, then they should not obtain their equipment. However, for BurstNET to claim they're doing all this work for the VD clients who got left behind, it really just appears they're running an ad campaign.
The way BurstNET's CEO has handled this thread has made their company leadership appear to be very poor, and quite immature. As another user stated, the correct term to use for BurstNET's harassment of Josh's personal life without reason is Tortious interference.The fact that BurstNET's CEO was so quick to reveal information about Josh's vehicles, past business relations, and a DUI charge including evading police, all over a troll account that wasn't even Josh should speak for itself.Quote:
Tortious interference, also known as intentional interference with contractual relations, in the common law of torts, occurs when a person intentionally damages the plaintiff's contractual or other business relationships.
For BurstNET to claim that VolumeDrive "abandoned" these clients and then state that they intentionally locked them out of the datacenter, even if it was legal and VB owe money, to pretend you're doing this for the clients, that's just insane
Time will tell who is in the wrong, but either way BurstNET has made another story for themselves.
On a side note, does anyone have an accurate number of people who have their machines back online due to BurstNET from this thread?
Posted by ryguy222, 08-24-2013, 02:32 PM
Go ahead and keep trolling the thread though, makes for good entertainment if you ask me
Posted by Emulous, 08-24-2013, 02:38 PM
Go ahead and keep trolling the thread though, makes for good entertainment if you ask me
I'll state again, if VD owe the leasing company money, then they shouldn't be able to obtain the equipment, but for BurstNET to claim they're doing all this for the clients, that's just not true.
Posted by MannDude, 08-24-2013, 02:51 PM
Caught up. What a mess.
Well, good for Burst.NET getting some customers back online, even if the motives are questionable. If you were dumb enough to host on a budget server, not maintain your own backups and are upset at the downtime, it's good news that they have some servers and are working to get you back up.
How they 'acquired' the DB, as it sounds like they're mailing those who don't have a server in their facility anymore, well, that's the interesting part.
I'd say this is 50/50 Burst wanting to legitimately help customers who are down, and also partially them just wanting to recoup losses by converting VD customers to Burst customers.
Either way, it's been an entertaining read. Let's see -if- VolumeDrive comes back online later. I'd not trust them with my business before this, and I sure as hell wouldn't now, but for those of you who is only concerned about price, you may.
Posted by LankapartnerHost, 08-24-2013, 03:08 PM Before few months ago when we start a discussion "volume drive scam " there few people coming to explain behalf of volume drive like their agents. Today They also hiding I guess....
Posted by MyDevil, 08-24-2013, 03:14 PM Well, no word from VolumeDrive yet. Our nagios shows 1d 19h 51m 32s downtime so far, late evening is close, and it doesn't seem like they're comming back anytime soon.
Posted by Emulous, 08-24-2013, 03:24 PM
It's 2:24PM, not evening yet.
Posted by Inextens, 08-24-2013, 03:24 PM
Go ahead and keep trolling the thread though, makes for good entertainment if you ask me
Posted by Inextens, 08-24-2013, 03:28 PM Oh sorry lessee, before I am corrected by Burst lover...
Posted by WII-Aaron, 08-24-2013, 03:33 PM
Posted by ryguy222, 08-24-2013, 03:36 PM ^Yes it would be interesting to hear what they know, probably very little though. You don't know how colocation works do you? Every colo on the planet will hold your equipment hostage if you screw them over, and don't pay your bill. However, if you are paying your bill they have no reason to lock you out. Simple as that. Most companies will do this within 5 days of invoices not being paid. Burstnet gave them a good long time from what it seems, though I won't say that I know that for sure because again no pure evidence, only basing that off what they said.Quote:
I'll state again, if VD owe the leasing company money, then they shouldn't be able to obtain the equipment, but for BurstNET to claim they're doing all this for the clients, that's just not true.
If you have self storage, and you don't pay your due's they'll either hold your stuff hostage or if its worthless throw it out in the street.
Making statements like "that's just not true" when you have no pure evidence is useless.
The only evidence I have in thinking that burstnet is doing good by the clients is that they are getting services up, and data restored.
BurstNet is an inc 500 company, they are ridiculously huge compared to VD. Do you think Burst Net really is profiting a whole lot out of this? Especially if they are price matching VD? In fact they are probably losing money for the sake of improving their image, and helping the client.
Posted by Zesty58, 08-24-2013, 03:39 PM Josh told me personally they had a 12 noon apt today to get the fibre installed
Posted by dzonidev, 08-24-2013, 03:40 PM I'm sure someone sent their servers for collocation with VD. I wounder what happened to the collocated servers. I would be pretty upset to hear that they left my gear with those ~300 servers....
Posted by MyDevil, 08-24-2013, 03:44 PM
It's 2:24PM, not evening yet.
Posted by StLogic, 08-24-2013, 03:46 PM
I'll state again, if VD owe the leasing company money, then they shouldn't be able to obtain the equipment, but for BurstNET to claim they're doing all this for the clients, that's just not true.
Honestly who cares but you? I know you're trying to protect VolumeDrive like you got Josh hanging over your shoulder but the truth is no one cares but you and Josh if burst gets some of the VD refugees online. It's not a big deal and no one cares. Clients are desperate to get back online and recover what is left of their business, it's people's livelihood on the line and that is important.
It's not like burstnet cares that much about the money they'd make off of what? half of 20 percent of 1000 (If VD only had 1000 servers)? The other half of the 20 percent probably went out of business or don't even need their server anymore. We're probably talking about no more then 10 percent of the servers getting back online in Burst's DC. That's only 100 servers, but I wouldn't be surprised if they only got 50 VD refugees. To a company as large as Burst that's nothing.
Posted by Servode, 08-24-2013, 03:50 PM Come on take the money and run :p
Who sings that agian ? Lol.
Posted by Zesty58, 08-24-2013, 03:51 PM spoke with josh again - he is nyc getting a router online and vd website should be up soon. a few hours after that servers will be coming back online. He welcomes any customer of vd to call him at 570-565-9829
Posted by veedub, 08-24-2013, 03:55 PM
I'll state again, if VD owe the leasing company money, then they shouldn't be able to obtain the equipment, but for BurstNET to claim they're doing all this for the clients, that's just not true.
After xx amount of days to pay up or loose our machines the owner didn't pay and the DC took ownership of these machines. Though i don't know the legalities involved it is not unheard of and is a cost recovery used among many DC's i've seen. Now as for booting the machines up and trying to help existing VD customers may seem on the "too far" side due to privacy concerns as long as it's done properly i'd say kudos to them for even attempting something they don't even need to do for anyone.
If my data was on these servers and they were willing to spend money (yes this costs them money to do this) to boot these machines up and find my data, then go for it, especially if i need it.
I may not agree with many things BurstNET does, such as lack of communication with current customers on outages at the moment, this is one thing they don't need to do and are doing.
Posted by Saleem Al Dadah, 08-24-2013, 03:56 PM
This No. does not reply!
Posted by alai, 08-24-2013, 03:57 PM
Posted by Zesty58, 08-24-2013, 03:58 PM did for me
Posted by Patrick, 08-24-2013, 04:00 PM
Posted by Rip, 08-24-2013, 04:00 PM
It's 2:24PM, not evening yet.
Posted by veedub, 08-24-2013, 04:04 PM
Posted by MyDevil, 08-24-2013, 04:05 PM
Posted by Rip, 08-24-2013, 04:06 PM
In the end the leasing company is only concerned about getting paid or recovering the hardware so they can sell/release them for whatever capital recovery they are able to achieve.
Posted by veedub, 08-24-2013, 04:07 PM
Posted by wat3v3r, 08-24-2013, 04:08 PM A pretty interesting read here to be honest, Burstnet has definitely gone beyond the normal to help VD the customers. As a customer I could care less if VD goes bankrupt or anything, I would just want my site back online.
Personally I would not trust or join any network like VD
- The owner apparently has a lot of time to take calls on his cellphone but cannot come to a thread and post a lil update nor ask any of his staff to do so?
- Their main website is offline? Migrations can take time and can go wrong.. I agree but if a web hosting company is not even capable of keeping its own site online, I have no confidence to host with it.
- They clearly have a weird practice where they do not like to pay their bills but just jump ships? I wonder how long they can keep their business up with this practice.
Posted by Rip, 08-24-2013, 04:11 PM
Who sings that agian ? Lol.
http://www.youtube.com/watch?v=fFGZufk4HFs
Posted by StLogic, 08-24-2013, 04:13 PM
Posted by Rip, 08-24-2013, 04:18 PM
Posted by veedub, 08-24-2013, 04:20 PM
Posted by Rip, 08-24-2013, 04:29 PM
Posted by ryguy222, 08-24-2013, 04:31 PM
http://en.wikipedia.org/wiki/Lionel_Hutz
Posted by MyDevil, 08-24-2013, 05:07 PM
Posted by Inextens, 08-24-2013, 05:10 PM Although I would never do business with them again I guess I am a 'moron' for searching a budget box here on WHT and finding them.
In any case if 'Josh' is unscrupulous as made out to be what would stop him from a bk / dissolution and filing new articles of inc / registering domain / ... you get the picture ...
I don't know who is who and I'm appalled by all of this.
Just a little developer guy caught up in someone else drama.
I will state Burst has contacted me and stated they may or may not have the machine with my container and will get to it eventually but are tied up with backlog.
Posted by paulmm2, 08-24-2013, 05:25 PM guys, how can I get the data back from my server? Do you have their phones or should I contact BurstNet for that?
Posted by PeanutHosting, 08-24-2013, 05:30 PM may aswell ring your local milk man at this point it seems.
Posted by pascalos, 08-24-2013, 05:34 PM
Posted by paulmm2, 08-24-2013, 05:49 PM I can't pm him, as this forum doesn't allow me to do it (because I am a newbie here I guess).
Can you PM him for me please to put my server online? My id is: CL-29
Posted by psycop, 08-24-2013, 05:56 PM
Can you PM him for me please to put my server online? My id is: CL-29
Posted by Nietcheese, 08-24-2013, 06:08 PM
2) VD have left circa 300 servers behind with Burst
3) VD claimed to be migrating all their hardware.. but have left some behind.
4) If Burst were, as has been suggested, holding those servers hostage, VD would be up in arms about it and telling people.
5) VD haven't yet posted on here despite having viewed the thread, to update customers or the community as a whole.
6) Burst have done what they can to a) rescue customers that have been left stranded by VD b) taken the SMART BUSINESS DECISION to minimise their losses c) have been active and open to communication on the forum.
Now tell me - who is in the wrong here?
1) VolumeDrive begin to move to new data center
2) BurtstNet not happy with unpaid bill so lock up 300 VD servers. VD now unable to move those servers to new data center.
3) BurstNet illegally obtain VD customer emails and email everyone in an attempt to take some of VD's customers and recoup losses.
4) VD clients who are in those 300 servers have to either join BurstNet or never see their data again.
Not saying it's the correct version of events, but it is also highly possible given what we know right now.
Posted by paulmm2, 08-24-2013, 06:12 PM thanks. so what happened with VD? Are they MIA or they are working on moving the servers to a new DC? Somebody here has a direct Josh's cell # so what is Josh saying? And what are other VD phone numbers are answering? (I never called them myself nor didn't save any numbers so I don't know where to call, but I would like to clarify).
Posted by nayanasri, 08-24-2013, 06:12 PM Hmmm.... Interesting ...
Just finished reading the complete thread ..
Posted by Martin-D, 08-24-2013, 06:13 PM See your point 2. VD were/are still in the wrong which results in the remainder.
Posted by Zesty58, 08-24-2013, 06:16 PM
josh - 570-565-9829
Posted by Vernard, 08-24-2013, 06:26 PM
http://i.imgur.com/a1Q95pQ.gif
Posted by pascalos, 08-24-2013, 06:26 PM second server put back online by burst ! thx ! paying invoice now
giving 12 hours to VD for coming back with my 2 other server before taking action.
Posted by helmax, 08-24-2013, 06:27 PM Zesty58 you can ask to josh next time you call
why my server left behind in burstnet
CLF-05
please thanks
Posted by alai, 08-24-2013, 06:29 PM
josh - 570-565-9829
Posted by Rip, 08-24-2013, 06:29 PM
1) VolumeDrive begin to move to new data center
2) BurtstNet not happy with unpaid bill so lock up 300 VD servers. VD now unable to move those servers to new data center.
3) BurstNet illegally obtain VD customer emails and email everyone in an attempt to take some of VD's customers and recoup losses.
4) VD clients who are in those 300 servers have to either join BurstNet or never see their data again.
Not saying it's the correct version of events, but it is also highly possible given what we know right now.
Unless of course Josh can lay golden eggs.
Posted by Zesty58, 08-24-2013, 06:34 PM
why my server left behind in burstnet
CLF-05
please thanks
Posted by FastReturn, 08-24-2013, 06:48 PM
Unless of course Josh can lay golden eggs.
Posted by Dustin Cisneros, 08-24-2013, 06:50 PM
Posted by Zesty58, 08-24-2013, 06:52 PM
Posted by PascM, 08-24-2013, 06:54 PM Well so far we haven't seen VD site up...
Posted by jfnllc, 08-24-2013, 06:59 PM
I have already been in contact with a very well known attorney named Mr. Lionel Hutz regarding this situation and we will be seeking compensation as a result. Mr. Hutz has assured me that this is a slam dunk case and if not, the pizza is free.
Posted by Zesty58, 08-24-2013, 07:02 PM
Posted by DotVPS-J, 08-24-2013, 07:09 PM 7:09 PM
Saturday, August 24, 2013 (EDT)
Time in Pennsylvania, USA
I would say it's the evening wouldn't you?
Posted by alai, 08-24-2013, 07:12 PM
Posted by FRH Lisa, 08-24-2013, 07:21 PM There are an awful lot of "one post wonders" here defending VolumeDrive and claiming to have insider information about how / when their servers will allegedly come back online.
Posted by PeanutHosting, 08-24-2013, 07:22 PM Wishful thinkers? or sods law bad things happen in threes and they have another reason they cant meet deadline? i know i see a pattern emerging.
Posted by Aces1911, 08-24-2013, 07:24 PM I think that they are all done they are now (supposedly) launching ddos attacks at burst from what i read in another thread.
Posted by BurstNET, 08-24-2013, 07:26 PM
1) VolumeDrive begin to move to new data center
2) BurtstNet not happy with unpaid bill so lock up 300 VD servers. VD now unable to move those servers to new data center.
3) BurstNet illegally obtain VD customer emails and email everyone in an attempt to take some of VD's customers and recoup losses.
4) VD clients who are in those 300 servers have to either join BurstNet or never see their data again.
Not saying it's the correct version of events, but it is also highly possible given what we know right now.
The fact that VD is not even online, should tell you that is not the case.
If they began moving to their new location first, as your alternate theory goes, don't you think they would have bee prepared and have the facility online when the started that move?
Your theory is not even possible therefore, as they are not even online with any clients at all, let alone themselves.
.
.
Posted by PeanutHosting, 08-24-2013, 07:27 PM
Posted by IRCCo Jeff, 08-24-2013, 07:28 PM
If they began moving to their new location first, as your alternate theory goes, don't you think they would have bee prepared and have the facility online when the started that move?
Your theory is not even possible therefore, as they are not even online with any clients at all, let alone themselves.
.
.
Posted by BurstNET, 08-24-2013, 07:29 PM
We have CCTV footage of Josh and his staff relocating servers to our new facility, as well as as setting up servers in our new facility as well.
That alone proves deception as a tactic to make us think he was relocating everything, while behind the scenes he gabbed what he could and ran.
.
.
Posted by Nich, 08-24-2013, 07:32 PM Been following this thread since the beginning...not sure how it will play out, but I am personally relieved to just learn that Burst physically has our VD server. Coincidentally, we've been a client of Burst for a number of years and have never had any issues with them, so I feel like we're in good hands. We've never had any problems with VD either until now, but the lack of notification/response from them in this situation is appalling.
For us though, it is only a test server that is backed up daily, so the downtime is OK so far.
Good luck to those affected by the situation.
Posted by helmax, 08-24-2013, 07:32 PM BurstNET i send ticket FQH-321-42982
no one answer
wht is problem josh install new server in new dc?
Posted by BurstNET, 08-24-2013, 07:33 PM
.
.
Posted by paulmm2, 08-24-2013, 07:33 PM Zesty, please, call Josh and ask him to comment on this thread about expected ETA when everything will be online.
And please, ask him, why he is not commenting on the forum? People are going mad.
Posted by Zesty58, 08-24-2013, 07:34 PM
We have CCTV footage of Josh and his staff relocating servers to our new facility, as well as as setting up servers in our new facility as well.
That alone proves deception as a tactic to make us think he was relocating everything, while behind the scenes he gabbed what he could and ran.
.
.
Posted by Aces1911, 08-24-2013, 07:36 PM
.
.
Posted by a9a1c1, 08-24-2013, 07:37 PM Burst.net please get a hold of me I have servers there I would like to get. I was in the new colo sunday night and I would like to have all my gear back. I do not like it being held hostage. I was one of the first colo customers moved into the space. I was with him and was doing all the setup on my gear. I have a lot invested and just want my hardware. I have been on your support phone for 6+ hours and no answer.
Posted by FRH Lisa, 08-24-2013, 07:37 PM
Your theory is not even possible therefore, as they are not even online with any clients at all, let alone themselves.
If VolumeDrive hasn't done anything wrong, why haven't they posted to clear their name?
Simple as that.
Posted by Aces1911, 08-24-2013, 07:39 PM
Posted by liliff, 08-24-2013, 07:41 PM
Pretty much Any and All VPS' suck.
I only had one VPS that was halfway decent and that was a Volume Drive VPS that was only $5 /month. It ran Cent OS and handled all of my cPanel stuff. I later learned that that One VPS wasn't capable of handling the network traffic I was throwing at it, so i later moved to a Dedicated box for that.
So its hard to judge a company or a service based on a VPS.
The burst.net site has been on and off since last night, and iirc BurstNet did say earlier in the thread that they were under DDOS attacks.
Also, quoting this for prosperity.Quote:
VD began this drama by taking their servers offline with no prior warning, as first reported by the user pascalos in this thread. In response to speculation, one of Burst's first posts in this thread was:Which was followed up later with:Quote:
I have no idea what is up with them.
What I thought was going on, has not occurred, I have been told by our guys.
I would expect this thread to get very interesting over the next 24 hours, as their drama unfolds.
In other words, they are quite aware that they left 20% of their client servers behind, to allow them to shaft their suppliers and keep the remaining 80%.
Also, please don't quote laws from <whatever country you live in>. Unless it's US law, it is completely and utterly irrelevant to the situation.
Posted by IRCCo Jeff, 08-24-2013, 07:48 PM
If VolumeDrive hasn't done anything wrong, why haven't they posted to clear their name?
Simple as that.
Posted by PeanutHosting, 08-24-2013, 07:50 PM
Posted by Emulous, 08-24-2013, 07:54 PM
VD began this drama by taking their servers offline with no prior warning, as first reported by the user pascalos in this thread. In response to speculation, one of Burst's first posts in this thread was:
Posted by Servergurl, 08-24-2013, 07:56 PM
If VolumeDrive hasn't done anything wrong, why haven't they posted to clear their name?
Simple as that.
Posted by Zesty58, 08-24-2013, 07:58 PM im supposed to call josh in 1 hour we will see then
Posted by Emulous, 08-24-2013, 07:58 PM
I would personally like to see them address this on their website if it comes back online in a few days when someone has the time to replay the events for everyone.
Posted by Zesty58, 08-24-2013, 08:03 PM why would he answer his phone if he didnt plan to come back. he told me that they are very busy trying to get back online and he may not be answering to get the work done. i have known josh for many years so he answers when i call
Posted by Emulous, 08-24-2013, 08:06 PM
There would be no profit if he planned to run off with the servers and the entire staff. (according to BurstNET's email to VD clients)
Posted by StLogic, 08-24-2013, 08:07 PM
On one hand people are threatening Burst for trying to help the customers of VD.. On
the other hand VD customers are mad that they're not being helped fast enough? Contradiction?
However we do have to realize all the prior posts that threaten Burst for helping VD are probably posts from fake WHT users/VolumeDrive employees/Josh
Posted by Servergurl, 08-24-2013, 08:11 PM
There would be no profit if he planned to run off with the servers and the entire staff. (according to BurstNET's email to VD clients)
Posted by F9000, 08-24-2013, 08:12 PM
On one hand people are threatening Burst for trying to help the customers of VD.. On
the other hand VD customers are mad that they're not being helped fast enough? Contradiction?
However we do have to realize all the prior posts that threaten Burst for helping VD are probably posts from fake WHT users/VolumeDrive employees/Josh
Thanks.
Posted by FRH Lisa, 08-24-2013, 08:12 PM
They can easily post an update without "getting involved in the drama".
Posted by Emulous, 08-24-2013, 08:13 PM
On one hand people are threatening Burst for trying to help the customers of VD.. On
the other hand VD customers are mad that they're not being helped fast enough? Contradiction?
However we do have to realize all the prior posts that threaten Burst for helping VD are probably posts from fake WHT users/VolumeDrive employees/Josh
What people are upset about is that BurstNET locked VD out of the datacenter and then stated they VD had "abandoned" their customers in their emails to all the VD clients. (Which BurstNET still won't give a solid answer of how they got these emails.)
If VD didn't pay their bills, then the leasing company has all the right to hold their equipment, but BurstNET is trying to appear as a savior and sensationalized the email they sent out.
Posted by domainbop, 08-24-2013, 08:13 PM
If VolumeDrive hasn't done anything wrong, why haven't they posted to clear their name?
Simple as that.
Perhaps their lawyer gave them the very sensible advice of not posting here. A forum is not the proper place to decide a business dispute and most businesses refrain from engaging in mudslinging forum wars when they are having a dispute with a vendor or competitor. Simple as that.
Posted by Inextens, 08-24-2013, 08:16 PM I just found out Josh in FACT does have my server! Which brings me back to the question how did BurstNET email me on my billing contact address in first place?
Posted by Servergurl, 08-24-2013, 08:16 PM
Posted by Emulous, 08-24-2013, 08:18 PM
Posted by cd/home, 08-24-2013, 08:18 PM All from what I see is a serve issue surrounding data protection...
For instance a leasing provider shouldn't be discussing client financial information with a colo provider and vice versa the same go's for what seems to be a leak of the VD database from an employee of there's if that's correct.
Posted by Servergurl, 08-24-2013, 08:19 PM
Posted by anon-e-mouse, 08-24-2013, 08:20 PM
Posted by net, 08-24-2013, 08:21 PM
Posted by a9a1c1, 08-24-2013, 08:22 PM No, I just want my gear back. They want me to pay to have my gear put online. I dont want it online just want the mess to be over and my gear back. Sorry if I was being angry for being on hold for 7+ hours now. Quote:
On one hand people are threatening Burst for trying to help the customers of VD.. On
the other hand VD customers are mad that they're not being helped fast enough? Contradiction?
However we do have to realize all the prior posts that threaten Burst for helping VD are probably posts from fake WHT users/VolumeDrive employees/Josh
Posted by StLogic, 08-24-2013, 08:22 PM
Thanks.
Inextens, Servergurl, Emulous are questionable users...
"Servergurl" oh please you know that's fake, be more creative Josh.
If you were real customers then just be worried about getting server online.. Stop with this "It was illegal!!! Burst illegally got my email and emailed me!!! no!!" Report it to SpamHaus and see if they care.
Posted by anon-e-mouse, 08-24-2013, 08:24 PM
Posted by Servergurl, 08-24-2013, 08:27 PM
Posted by BurstNET, 08-24-2013, 08:27 PM
We cannot just release servers to you, if we are not 100% sure of ownership. Supply the proof requested, so we can help you out...
I'm sorry we could not accommodate your needs, we tried, but the price you claim to be paying VD doesn't even cover the costs of power!
.
.
Posted by jscott04, 08-24-2013, 08:30 PM
Also i read some post awhile back about burst denying access to the DC for VD. Burst has EVERY right to lock them out if they dont pay their bills lol. The nerve of some people mad about that lol
Posted by cd/home, 08-24-2013, 08:31 PM Is anyone able to go to this new DC which VD are suppose to be moving into and actually take a look and see if Josh or his 911 is present because some people are getting angry more so we need some data to be destroyed ASAP and the drives shipped back. Anyone help?
Posted by a9a1c1, 08-24-2013, 08:32 PM I am aware, I have access to the paypal receipts (they are 3+ years old), for all of my gear but it doesn't list serial numbers. How do I proceed? Can you or somebody call me. I need to resolve this. Quote:
We cannot just release servers to you, if we are not 100% sure of ownership. Supply the proof requested, so we can help you out...
I'm sorry we could not accommodate your needs, we tried, but the price you claim to be paying VD doesn't even cover the costs of power!
.
.
Posted by Aces1911, 08-24-2013, 08:33 PM So here is what i get from this last post.
Im getting that burst still has Volume Drives server that all our account info was on and that is why the website is not online.
And that is why noone can get ahold of them therefore i see a big lawsuit comming from this on behalf of VD suing Burst and they just dont relize this yet goodluck burst but im starting to think that you just screwed yourself and one other thing is it not illegal for you to steal peoples personal information?
Just by you emailing me your are actually infact stealing personal information and alot iof people here could press charges if im not correct.
Posted by net, 08-24-2013, 08:33 PM People,
Let's keep this thread clean. There is no need to discuss war between VD and Burst. They can just discuss it in a legal term out from this thread.
This thread is here to discuss update from VD. Please avoid giving incorrect information or update until official staff from VD update it. Let's stop giving hope to VD clients that will just disappoint them later on.
All posts/updates I've read so far is mostly useless for the VD clients.
Posted by Emulous, 08-24-2013, 08:33 PM
Also i read some post awhile back about burst denying access to the DC for VD. Burst has EVERY right to lock them out if they dont pay their bills lol. The nerve of some people mad about that lol
Of course they have the legal right to lock VolumeDrive out if they don't pay the bills, but BurstNET's CEO stated VolumeDrive ABANDONED their clients.
Posted by F9000, 08-24-2013, 08:36 PM
Inextens, Servergurl, Emulous are questionable users...
"Servergurl" oh please you know that's fake, be more creative Josh.
If you were real customers then just be worried about getting server online.. Stop with this "It was illegal!!! Burst illegally got my email and emailed me!!! no!!" Report it to SpamHaus and see if they care.
Posted by Aces1911, 08-24-2013, 08:37 PM
Im getting that burst still has Volume Drives server that all our account info was on and that is why the website is not online.
And that is why noone can get ahold of them therefore i see a big lawsuit comming from this on behalf of VD suing Burst and they just dont relize this yet goodluck burst but im starting to think that you just screwed yourself and one other thing is it not illegal for you to steal peoples personal information?
Just by you emailing me your are actually infact stealing personal information and alot iof people here could press charges if im not correct.
Posted by anon-e-mouse, 08-24-2013, 08:40 PM
Posted by jscott04, 08-24-2013, 08:41 PM
Of course they have the legal right to lock VolumeDrive out if they don't pay the bills, but BurstNET's CEO stated VolumeDrive ABANDONED their clients.
im more oped to believe what burst is saying. Why on earth would burst risk their multi million dollar business for at max 100 new clients that were paying almost nothing for their servers? Burst does not have to be doing anything that they are doing now, Nothing. They could tell you all to just wait it out and see what happens with their servers.
As soon as someone tries to help and do the right thing, People get all out of whack. I would personally go to burst now and buy a server just because of what they are doing for VD customers if i actually needed another server. I have been with VD in the past, I have been with burst in the past. Burst has always been quick to help me in support as much as they have to being a budget provider. VD was by far the worst support company i have ever had.
Posted by BurstNET, 08-24-2013, 08:43 PM
Bad memory that they forgot about them?
A gift to us?
Most are the leased servers (not the ones that they bought with funds they should have paid us with...), so they specifically left those, since the knew they would get repo'd by the leasing company anyways?
Regardless of the reason, we have CCTV proof that VD did a partial relocation, absconded with a truckload of servers while another truckload was being unloaded at our new facility, and never returned to either facility for any remaining equipment/clients they left (abandoned) behind.
That is evidence that will not be able to be disputed.As per contract terms, SO DO WE.Quote:
Posted by StLogic, 08-24-2013, 08:47 PM
The repetitive posts about burstnet illegally emailing customers need to be deleted. It's also boring to read this over and over again.
Posted by Danny Michael, 08-24-2013, 08:47 PM
Posted by Servode, 08-24-2013, 08:49 PM It all boils down to, You get what you pay for.
Boy im glad i did not go with VD months ago
Posted by Aces1911, 08-24-2013, 08:51 PM
The repetitive posts about burstnet illegally emailing customers need to be deleted. It's also boring to read this over and over again.
Posted by Inextens, 08-24-2013, 08:51 PM Why am I a questionable user?
Posted by Inextens, 08-24-2013, 08:55 PM
The repetitive posts about burstnet illegally emailing customers need to be deleted. It's also boring to read this over and over again.
Posted by Zesty58, 08-24-2013, 09:01 PM just spoke with josh nyc is done they are having a problem getting thier ip blocks removed from burstnet they are contacting providers now to get them released
Posted by BurstNET, 08-24-2013, 09:05 PM Also readers, toss around the idea that BurstNET has a desire, opportunity, need, are duty, to mitigate damages if it can in any way. That means limiting damages to ourselves, VD's clients, end-users of VD's clients, and possibly even VD itself.
We obviously had the right to lock VD out, there is no disputing that, unless you are dumb enough to believe that they didn't owe us money. However, by locking VD out, we knew VD's client base could suffer (obviously had no choice but to move forward with that, after VD failed resolving the matter). We have no contractual obligations to VD's client base of course, but we had the opportunity to help these people (potentially savings their livlihood or business), as well as possibly stopping them from suing Volumedrive for their stunt/outage. People getting their servers online with us faster, may decide not to sue VD, and not waste their time, unlike the folks who have no idea what the future holds for them with VD still having their servers.
.
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Posted by Aces1911, 08-24-2013, 09:07 PM
We obviously had the right to lock VD out, there is no disputing that, unless you are dumb enough to believe that they didn't owe us money. However, by locking VD out, we knew VD's client base could suffer (obviously had no choice but to move forward with that, after VD failed resolving the matter). We have no contractual obligations to VD's client base of course, but we had the opportunity to help these people (potentially savings their livlihood or business), as well as possibly stopping them from suing Volumedrive for their stunt/outage. People getting their servers online with us faster, may decide not to sue VD, and not waste their time, unlike the folks who have no idea what the future holds for them with VD still having their servers.
.
.
Posted by jscott04, 08-24-2013, 09:10 PM
Posted by Servode, 08-24-2013, 09:11 PM I dunno, because a bunch of people with 0 post have registered & one even shares the same IP as josh as what the mod said.
Posted by cd/home, 08-24-2013, 09:14 PM As it stands I know someone who's going to report his equipment as lost/stolen and inform his insurance company of his ordeal on Monday so unless things start looking up someone will be getting an ear bashing. Also maybe the police to try locate this equipment as it could be in several places according this rubbish.
We need to talk to this Josh but getting in contact with him is useless does he have an external email?
Posted by liliff, 08-24-2013, 09:14 PM
Posted by StLogic, 08-24-2013, 09:15 PM
Okay, your data is missing.. My data that is on a burstnet server is not missing.
You need some help understanding why you got this "all our data is missing" problem?
If you're trying to ask me why all your data is missing I'll give you a straight answer..: Apparently it's because you signed up with VolumeDrive.
Posted by Rip, 08-24-2013, 09:16 PM
Posted by FRH Lisa, 08-24-2013, 09:20 PM
Posted by Rip, 08-24-2013, 09:24 PM
Im getting that burst still has Volume Drives server that all our account info was on and that is why the website is not online.
And that is why noone can get ahold of them therefore i see a big lawsuit comming from this on behalf of VD suing Burst and they just dont relize this yet goodluck burst but im starting to think that you just screwed yourself and one other thing is it not illegal for you to steal peoples personal information?
Just by you emailing me your are actually infact stealing personal information and alot iof people here could press charges if im not correct.
I could understand an uninformed user or executive not having an appreciation for timely offsite backup and disaster recovery plan, but any major hosting business that does is destined for failure. Not a matter of if they fail but when.
Posted by Inextens, 08-24-2013, 09:28 PM
Okay, your data is missing.. My data that is on a burstnet server is not missing.
You need some help understanding why you got this "all our data is missing" problem?
If you're trying to ask me why all your data is missing I'll give you a straight answer..: Apparently it's because you signed up with VolumeDrive.
Posted by kallisti5, 08-24-2013, 09:32 PM This may not matter much, but anyone notice what the street address on the Whois record was?
whois volumedrive.com
VolumeDrive Technologies
1143 Northern Blvd
Clarks Summit, PA 18411
US
It matches a ups store in PA. I understand if that was a business they owned in addition to Volume Drive... but a little odd. It could at least be their burstNET datacenter :\
http://www.theupsstorelocal.com/3223/
Posted by Inextens, 08-24-2013, 09:34 PM I think data theft is getting under someone's skin... In one of those machines were their accounts bigger than you could imagine? Who's friends with who?
Posted by ShyGuy82, 08-24-2013, 09:37 PM Is it possible that address a P.O box at the UPS store?
P.S. Read the whole thread (phew)...I tend to stand on Burst's side. No matter how other people see them as "grabbing new customers", they are losing a lot of money. They've already lost the money VD owes them. I truly hope VD customers get their servers back although it doesn't seem positive.
P.S.S These newly registered users are laughable. Just registered to post because "they are informed clients". Please, this is 2013, people are not stupid.
Posted by Mike V, 08-24-2013, 09:38 PM
Posted by Luke-Jr, 08-24-2013, 09:40 PM Update: 37 hours since contacting BurstNet, 16 hours since paying BurstNet invoice, still no server online or any idea how much longer it will be...
Posted by Servode, 08-24-2013, 09:45 PM @Luke
I am sure there are a few hundred clients affected, On top of other orders it could take a while, I mean data centers dont really have dozens of techs to setup servers its usually just a few guys,
Posted by FishPants, 08-24-2013, 09:49 PM
I'm guessing they are gone for good until he pops up under a new moniker. His servergurl sham was infantile and hilarious.
C'mon josh, stop the forum cross dressing and communicate with your damn customers. Where. Are. Our. Servers?!?!
Posted by Rip, 08-24-2013, 09:53 PM
Send them a link to this.
http://www.cs.princeton.edu/~jrex/papers/policies.pdf
Posted by BurstNET, 08-24-2013, 09:55 PM
I know it was ready to be put online, and all other tasks completed to get to that point.
You have it tonight for sure, we are not leaving until all prior VD users we have servers for, that completed transfer process already, are back online.
.
.
Posted by geekboy, 08-24-2013, 10:04 PM
However Burstnet are advertising all of VD networks from their own ASN 21788, which they weren't doing prior to VD moving.
Burstnet have also de-aggregated the network announcements, so as of now VD traffic will just be blackholed in Burstnet's network.
EDIT: VD could also de-aggregate their announcements, however that won't fix it either.
Posted by F-DNS, 08-24-2013, 10:06 PM
Posted by BurstNET, 08-24-2013, 10:07 PM
.
.
Posted by OSTKCabal, 08-24-2013, 10:08 PM I have to say that I have consistantly supported BurstNet's actions and views so far. A few of the posts they made could have been worded differently as well as less personal.
Our main issue here is that VolumeDrive has not posted their side of this "story". To have a logical debate or discussion, you need both sides of the story. The people who ACTUALLY know what is going on. All this speculation is getting this thread nowhere fast.
In closing, I honestly believe that the BurstNet team is truly trying to help customers that they aren't at all required or bound by contract TO help. Of course, that's just my personal feelings. I can't claim that I know what is actually going on behind the scenes.
Posted by BurstNET, 08-24-2013, 10:08 PM VolumeDrive’s routes are in fact still being announced by us.
The reason is, that less than 2 hours prior to them running off on 8/22/2013 , our Engineering group was working with theirs (Ticket BJR-528-48356) to transition their IP space to our new facility. Due to a lack of hardware VD had available to use, we had to announce the routes temporarily on VD behalf until they could migrate their main router and reestablish BGP at our new facility. The prefixes were deaggregated and prefixes for migrated customers where statically routed to a router we loaned them at the new facility. Routing was configured so that static routes where announced with a higher preference, and the BGP hold down routes where set with a metric lower than VDs BGP adverts. This allowed them to continue to announce the aggregated blocks from their network, but the migrated customer blocks were transitioned to the new facility. Once they were fully migrated, VD could shut down and move their router to Dunmore. We would then take over the announcements until the router was online.
When we found out that Josh decided to divert a second truck to their new facility, we shut down the router we loaned them, assuming that now active customers were on the hardware. It became almost immediately clear that there were many live customers in Dunmore. We quickly turned the route and reestablished connectivity for the migrated customers.
We just finished migrating customers that were live in our new facility onto our IP space. We are not interested in causing any problems for Volumedrive’s customers, regardless if they transition to us or remain with Volumedrive. Therefore, we will immediately stop announcing any and all of VD prefixes except for those that belong to BurstNET.
.
.
Posted by Criot, 08-24-2013, 10:09 PM
http://puu.sh/4a9u5/203ce3bec5.png
Unfortunately, they didn't have the node one of my servers was on, was only a Minecraft server anyway thankfully.
Posted by F-DNS, 08-24-2013, 10:14 PM
So, whilst it's understandable that you might give priority to dedicated server customers trying to get back on line or recover their data, is it OK for those VPS customers currently offline to email sales [at] burst.net with their details and you'll try to get to them at some point?
Posted by BurstNET, 08-24-2013, 10:30 PM
So, whilst it's understandable that you might give priority to dedicated server customers trying to get back on line or recover their data, is it OK for those VPS customers currently offline to email sales [at] burst.net with their details and you'll try to get to them at some point?
We are at the point now, where we can atleast tell if we have them or not, even if we are not ready to re-provision them.
.
.
Posted by Jolly Works Hosting, 08-24-2013, 10:46 PM
We obviously had the right to lock VD out, there is no disputing that, unless you are dumb enough to believe that they didn't owe us money. However, by locking VD out, we knew VD's client base could suffer (obviously had no choice but to move forward with that, after VD failed resolving the matter). We have no contractual obligations to VD's client base of course, but we had the opportunity to help these people (potentially savings their livlihood or business), as well as possibly stopping them from suing Volumedrive for their stunt/outage. People getting their servers online with us faster, may decide not to sue VD, and not waste their time, unlike the folks who have no idea what the future holds for them with VD still having their servers.
.
.
As a business and having a paying clientele, we do side with BurstNET at this point. Because all we need this time is to immediately restore servers online to minimize disruption (even it's already more than 48 hours).
Some of our VD servers were with Burst and thankfully they are coming online now.
I am not in the right feet to judge VD's future, but knowing how 'dirty' they do business (from what they are showing now and from Burst's revelations on this thread) IMHO if we will continue our service with them, we too are in risk. VD wasn't bad after all (being a budget server provider), we've been a client for over a year. But then again it's better to move out than to stay and wait for this to happen again.
To everyone, it's your choice to move or not. Just an idea, our servers were all price-matched. Free setup too, despite the tedious work needed to do to migrate and re-configure these machines.
Posted by BeZazz, 08-24-2013, 11:09 PM
Posted by Inextens, 08-24-2013, 11:15 PM First impression is everything they say...
As for myself, Unfortunately I only joined due to my disruption and loss being a VD client, wish I signed up a long time ago.. A lot of knowledgeable people here! Mods have been handling this thread well
Posted by Inextens, 08-24-2013, 11:18 PM
Posted by BeZazz, 08-24-2013, 11:21 PM
Posted by Servode, 08-24-2013, 11:30 PM Im loling so hard.
Posted by Mattballew, 08-24-2013, 11:36 PM Well.. here we are.. Less than 25 Mins remaining in the day 8/24 and Volume Drive has once again false promised to be online.. yet they aren't..
Seems like normal actually.
I believed Burst from the beginning, but now maybe some of the naysayers will see whats up.
Posted by Steve_P, 08-24-2013, 11:37 PM Posted this in the wrong thread - my apologies.
Posted by Mattballew, 08-24-2013, 11:40 PM
The thing you have to consider is Burst and Volume Drive both are not like some of the "bigger" Companies who claim for 24 hour setup and etc. They do have other work to do, and not a very large staff to do it.. They are going above and beyond to do what they ARE doing to try and get your server up under "Emergency Circumstances" and from what i can see are doing a good job at it! Keep in mind, VD and Burst are usually on a 1-2 week delivery expectancy. So for them to be able to get it up in 2-3 days is still a very good job.
Your previous host has abandoned you, and everything you had. Its not Burst's obligation to clean up this mess, but they ARE offering to. Cut them some slack.
Posted by infracom2005, 08-24-2013, 11:40 PM traceroute change some minutes ago... Maybe in a few hours they back up
Hop (ms) (ms) (ms) IP Address Host name
1 56 0 0 8.9.232.73 xe-5-3-0.edge3.dallas1.level3.net
2 0 0 0 4.69.145.205 ae-4-90.edge4.dallas3.level3.net
3 3 3 3 77.67.71.221 xe-8-1-2.dal33.ip4.tinet.net
4 40 40 58 89.149.181.105 xe-11-2-0.nyc20.ip4.tinet.net
5 54 54 54 216.221.158.250 inforelay-gw.ip4.tinet.net
Posted by Steve_P, 08-24-2013, 11:41 PM I've been reading this thread with great interest, and I don't have a dog in the fight and don't care to post any speculations on what's happened or any legal opinions. It's made for some interesting reading over the past couple of days, and I truly hope for the best for VD's customers, and that VD and Burst can resolve this to everyone's best advantage.
That said, this adventure reinforces my own personal policy to only colo with my own hardware and with the DC directly, as opposed to a company that leases a cage from the DC. I'm not recommending that everyone do that (it's certainly not the cheapest way to do it), nor am I saying anything bad about those that don't or against those providers that lease space in a DC. However, for me personally it's not worth the additional potential for headaches from having other parties involved in the business arrangement and the possible inability to resolve problems with the DC directly.
Posted by b4n3s, 08-24-2013, 11:42 PM Hi
I have no idea what happened between VolumeDrive and Brust.net.
But VolumeDrive provided in the last 20 months excelent service.
Fortunately or unfortunately my server got the Burst.net took a while but we're back online.
Good luck to all, I hope that the two companies are able to provide the promised services
Posted by Inextens, 08-24-2013, 11:44 PM I honestly don't trust either of them, I have a bad taste in my mouth from this whole ordeal...
Posted by veedub, 08-24-2013, 11:45 PM
I have no idea what happened between VolumeDrive and Brust.net.
But VolumeDrive provided in the last 20 months excelent service.
Fortunately or unfortunately my server got the Burst.net took a while but we're back online.
Good luck to all, I hope that the two companies are able to provide the promised services
Posted by qps, 08-24-2013, 11:46 PM Looks like they're announcing their IPs again...
BGP routing table entry for 204.124.182.0/24
AS-PATH: 3257 33597 46664
AS-PATH Translation: TISCALI-BACKBONE INFORELAY
Active Path (*)
Local Preference: 199
MED: 0
IGP cost: 3
Last updated: 39:00
Learned from: lo0.ar1.atl1.us.nlayer.net (69.31.135.243)
Protocol Nexthop: ae3-113.atl11.ip4.tinet.net (173.241.128.245)
Communities: 3257:4000 3257:8025 3257:50002 3257:50120 3257:51100
3257:51101 4436:998 4436:999 4436:11923
Internal Communities:
Relationship: Transit (1)
Continent: North America (1)
Region: South East (9)
City: Atlanta GA, US (ATL)
Action: Do not export out of current continent
Action: Do not export out of current region
AS-PATH: 3257 33597 46664
AS-PATH Translation: TISCALI-BACKBONE INFORELAY
Local Preference: 199
MED: 0
IGP cost: 3
Last updated: 38:58
Learned from: lo0.cr2.atl1.us.nlayer.net (69.31.135.241)
Protocol Nexthop: ae3-113.atl11.ip4.tinet.net (173.241.128.245)
Communities: 3257:4000 3257:8025 3257:50002 3257:50120 3257:51100
3257:51101 4436:998 4436:999 4436:11923
Internal Communities:
Relationship: Transit (1)
Continent: North America (1)
Region: South East (9)
City: Atlanta GA, US (ATL)
Action: Do not export out of current continent
Action: Do not export out of current region
AS-PATH: 3257 33597 46664
AS-PATH Translation: TISCALI-BACKBONE INFORELAY
Local Preference: 50
MED: 1000000000
IGP cost: 280
Last updated: 39:03
Learned from: lo0.cr1.tor1.ca.nlayer.net (69.31.143.244)
Protocol Nexthop: ae2-50.tor10.ip4.tinet.net (199.229.230.89)
Communities: 3257:4000 3257:8025 3257:50002 3257:50120 3257:51100
3257:51101 4436:998 4436:11326
Internal Communities:
Relationship: Transit (1)
Continent: North America (1)
Region: North East (3)
City: Toronto ON, CA (TOR)
Action: Do not export out of current continent
Posted by Mattballew, 08-24-2013, 11:50 PM
Posted by Kett2004, 08-24-2013, 11:51 PM Tracerouting to one of VolumeDrive's IPs seems to terminate at InfoRelay.
Possibly their new uplink?
traceroute to 173.242.122.34 (173.242.122.34), 30 hops max, 40 byte packets
1 ip131.67-202-103.static.steadfastdns.net (67.202.103.131) 0.894 ms 1.080 ms 1.323 ms
2 ip61.67-202-117.static.steadfastdns.net (67.202.117.61) 2.571 ms 2.774 ms 2.968 ms
3 ip25.67-202-117.static.steadfastdns.net (67.202.117.25) 0.335 ms 0.430 ms 0.477 ms
4 xe-5-1-2.edge4.NewYork1.Level3.net (4.28.130.153) 77.541 ms 77.545 ms 77.545 ms
5 ae-33-80.car3.NewYork1.Level3.net (4.69.155.133) 0.509 ms 0.555 ms 0.659 ms
6 IntelQ-Tinet-level3-1ge.NewYork1.Level3.net (4.68.110.78) 0.309 ms 0.288 ms 0.333 ms
7 xe-7-1-0.nyc20.ip4.tinet.net (89.149.181.189) 0.688 ms 0.702 ms 0.701 ms
8 inforelay-gw.ip4.tinet.net (216.221.158.250) 0.860 ms 0.896 ms 0.846 ms
9 69.169.80.61 (69.169.80.61) 0.903 ms 0.853 ms 0.830 ms
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
Posted by Zesty58, 08-24-2013, 11:53 PM
BGP routing table entry for 204.124.182.0/24
AS-PATH: 3257 33597 46664
AS-PATH Translation: TISCALI-BACKBONE INFORELAY
Active Path (*)
Local Preference: 199
MED: 0
IGP cost: 3
Last updated: 39:00
Learned from: lo0.ar1.atl1.us.nlayer.net (69.31.135.243)
Protocol Nexthop: ae3-113.atl11.ip4.tinet.net (173.241.128.245)
Communities: 3257:4000 3257:8025 3257:50002 3257:50120 3257:51100
3257:51101 4436:998 4436:999 4436:11923
Internal Communities:
Relationship: Transit (1)
Continent: North America (1)
Region: South East (9)
City: Atlanta GA, US (ATL)
Action: Do not export out of current continent
Action: Do not export out of current region
AS-PATH: 3257 33597 46664
AS-PATH Translation: TISCALI-BACKBONE INFORELAY
Local Preference: 199
MED: 0
IGP cost: 3
Last updated: 38:58
Learned from: lo0.cr2.atl1.us.nlayer.net (69.31.135.241)
Protocol Nexthop: ae3-113.atl11.ip4.tinet.net (173.241.128.245)
Communities: 3257:4000 3257:8025 3257:50002 3257:50120 3257:51100
3257:51101 4436:998 4436:999 4436:11923
Internal Communities:
Relationship: Transit (1)
Continent: North America (1)
Region: South East (9)
City: Atlanta GA, US (ATL)
Action: Do not export out of current continent
Action: Do not export out of current region
AS-PATH: 3257 33597 46664
AS-PATH Translation: TISCALI-BACKBONE INFORELAY
Local Preference: 50
MED: 1000000000
IGP cost: 280
Last updated: 39:03
Learned from: lo0.cr1.tor1.ca.nlayer.net (69.31.143.244)
Protocol Nexthop: ae2-50.tor10.ip4.tinet.net (199.229.230.89)
Communities: 3257:4000 3257:8025 3257:50002 3257:50120 3257:51100
3257:51101 4436:998 4436:11326
Internal Communities:
Relationship: Transit (1)
Continent: North America (1)
Region: North East (3)
City: Toronto ON, CA (TOR)
Action: Do not export out of current continent
Posted by templaters, 08-25-2013, 12:02 AM They are rerouting all the old ip's to the new datacenter should start seeing results whenever the ip propergate the system
Posted by kvsh, 08-25-2013, 12:10 AM
Posted by templaters, 08-25-2013, 12:13 AM Okay kvsh, you are the newbee I have been registered member since 2003 , so look before you start namecalling
Posted by kvsh, 08-25-2013, 12:13 AM
Posted by kvsh, 08-25-2013, 12:22 AM
I have been a member here for for basically a year and a half I am posting about the obvious fake accounts that probably account for 10-15% of this thread.
So maybe you should learn to read.
Posted by Emulous, 08-25-2013, 12:27 AM
Probably looking to spice up the drama in the meantime, they need something to do too, you know?
Plus the servergurl account isn't banned and there's a rule against multiple accounts on this forum. (And let's face it someone who works in IT wouldn't post under the same IP anyway.)Just because they're new doesn't mean they're fake accounts, a lot of clients are probably finding this thread via search results since it has 50k+ views and 800+ replies, they're probably wondering what's going on. (You can see a lot of new users asking BurstNET to check for their machines.) Check post #788 in this thread.Quote:
I have been a member here for for basically a year and a half I am posting about the obvious fake accounts that probably account for 10-15% of this thread.
So maybe you should learn to read.
Posted by b4n3s, 08-25-2013, 12:31 AM
Posted by EmptySD, 08-25-2013, 12:34 AM I also created account only for this topic.
Posted by Inextens, 08-25-2013, 12:37 AM Anyone know the number of individuals affected by this dispute?
Posted by m00d, 08-25-2013, 12:37 AM Three out of four of my servers with Volume Drive now terminate at: inforelay-gw.ip4.tinet.net.
My fourth server terminates at dallas1.level13.net (Destination net unreachable).
Posted by Inextens, 08-25-2013, 12:45 AM My IP are terminating in inforelay also...
Posted by EmptySD, 08-25-2013, 12:46 AM Due the they low prices hostings, i am sure that number is not small.
They promiced to be online after tomorrow evening is been few hours ago and even they website is still offline?
Posted by Nietcheese, 08-25-2013, 12:47 AM Same here as well inforelay-gw.ip4.tinet.net
Posted by Nich, 08-25-2013, 12:48 AM
Probably looking to spice up the drama in the meantime, they need something to do too, you know?
Plus the servergurl account isn't banned and there's a rule against multiple accounts on this forum. (And let's face it someone who works in IT wouldn't post under the same IP anyway.)
Just because they're new doesn't mean they're fake accounts, a lot of clients are probably finding this thread via search results since it has 50k+ views and 800+ replies, they're probably wondering what's going on. (You can see a lot of new users asking BurstNET to check for their machines.) Check post #788 in this thread.
Posted by paulmm2, 08-25-2013, 12:50 AM their twitter has a deadline by the end of Aug 24th. It's already 00:50 Aug 25th. Hopefully they will update us with more news.
https://twitter.com/volumedrive
Posted by EmptySD, 08-25-2013, 12:51 AM
4 66 ms 14 ms 14 ms 212.200.6.238
5 30 ms 30 ms 29 ms xe-3-0-0.vie20.ip4.tinet.net [77.67.95.93]
6 121 ms 122 ms 122 ms xe-0-0-2.nyc20.ip4.tinet.net [141.136.108.169]
7 123 ms 123 ms 123 ms inforelay-gw.ip4.tinet.net [216.221.158.250]
8 124 ms 124 ms 124 ms 69.169.80.61
9 123 ms 125 ms 125 ms 199.115.248.254
10 * * * Request timed out.
11 * * * Request timed out.
Posted by EmptySD, 08-25-2013, 12:57 AM Don't know, at last we see that they are doing something
Posted by Inextens, 08-25-2013, 01:00 AM Hop
IP Address
Host name
ms
Lost(%)
1
176.221.80.2
1
0
2
90.229.4.241
90-229-4-241.link.se.telia.net
1
0
3
80.91.248.199
s-b2-link.telia.net
1
0
4
213.155.136.54
s-bb3-link.telia.net
1
0
5
213.155.130.53
kbn-bb1-link.telia.net
11
0
6
80.91.245.159
kbn-b3-link.telia.net
12
0
7
77.67.73.113
ae0.cph10.ip4.tinet.net
12
0
8
141.136.107.154
xe-0-2-0.nyc20.ip4.tinet.net
103
0
9
216.221.158.250
inforelay-gw.ip4.tinet.net
96
0
10
69.169.80.61
102
0
11
199.115.248.254
102
0
I see NYC in the mix...
Posted by Coolraul, 08-25-2013, 01:21 AM
Probably looking to spice up the drama in the meantime, they need something to do too, you know?
Plus the servergurl account isn't banned and there's a rule against multiple accounts on this forum. (And let's face it someone who works in IT wouldn't post under the same IP anyway.)
Just because they're new doesn't mean they're fake accounts, a lot of clients are probably finding this thread via search results since it has 50k+ views and 800+ replies, they're probably wondering what's going on. (You can see a lot of new users asking BurstNET to check for their machines.) Check post #788 in this thread.
Posted by Emulous, 08-25-2013, 01:25 AM
Posted by anon-e-mouse, 08-25-2013, 01:25 AM
Edit - could have saved even more time if I had waited
Posted by Coolraul, 08-25-2013, 01:25 AM
As indicated in the other thread they did have several hundred servers. Burst certainly trusted them enough to work with them.
I am assuming that you are not suggesting that either I or Burst were agents of VolumeDrive?
Posted by cd/home, 08-25-2013, 01:26 AM According to Twitter: Quote:
SERVICE MIGRATION STATUS Our new network is up and running; we are now testing. We expect to start bringing servers online soon.
Posted by Zesty58, 08-25-2013, 01:26 AM volumedrive @volumedrive 2m
SERVICE MIGRATION STATUS Our new network is up and running; we are now testing. We expect to start bringing servers online soon.
Posted by templaters, 08-25-2013, 01:26 AM It would be a big mistake to get in a conflict with mods here , they are fair and don't have time to waste.
Posted by volumedrive, 08-25-2013, 01:27 AM Please follow our twitter feed to stay up to date on our migration progress.
https://twitter.com/volumedrive
Posted by Coolraul, 08-25-2013, 01:27 AM
None of us have the time to waste. I and other mods are trying to deal with a difficult thread.
Posted by Inextens, 08-25-2013, 01:29 AM Off topic but Question for any mod, why is my post count not moving?
Posted by Emulous, 08-25-2013, 01:30 AM
None of us have the time to waste. I and other mods are trying to deal with a difficult thread.Quote:
As for myself, Unfortunately I only joined due to my disruption and loss being a VD client, wish I signed up a long time ago.. A lot of knowledgeable people here! Mods have been handling this thread wellQuote:
Posted by Coolraul, 08-25-2013, 01:34 AM
You see what I mean now?
Again, just move on please.
Posted by Emulous, 08-25-2013, 01:38 AM
Again, just move on please.
Posted by Mike V, 08-25-2013, 01:49 AM
Posted by Emulous, 08-25-2013, 01:59 AM
I'm not asking for the IP on both accounts, just whether it's confirmed at BurstNET or elsewhere.
Posted by Inextens, 08-25-2013, 02:08 AM It would be pretty damning if were on burst IP IMO
Posted by CameronH, 08-25-2013, 02:08 AM
I'm not asking for the IP on both accounts, just whether it's confirmed at BurstNET or elsewhere.
P.S if you are Josh, stop being so pathetic and front up to your clients.
Posted by Inextens, 08-25-2013, 02:11 AM Breach of privacy... Rings a bell.
Posted by Emulous, 08-25-2013, 02:12 AM
I honestly do not think Josh would register such an obvious account with the amount of activity on this thread, and knowing WHT.
And if he was going to post under a fake account, there's tons of vpn solutions that could be used to create speculation on who a fake account would belong too.
They obviously responded on their VolumeDrive account, so the latest IP there would have to match up with the servergurl account according to what the moderators are saying, it just doesn't add up.
Posted by BurstNET, 08-25-2013, 02:13 AM
Why, someone couldn't just order a VPS from us, and start posting from it within minutes? If it is on our network, it means nothing. I doubt it is though, Josh was probably on his iPhone somewhere.
.
.
Posted by CameronH, 08-25-2013, 02:14 AM
I honestly do not think Josh would register such an obvious account with the amount of activity on this thread, and knowing WHT.
And if he was going to post under a fake account, there's tons of vpn solutions that could be used to create speculation on who a fake account would belong too.
They obviously responded on their VolumeDrive account, so the latest IP there would have to match up with the servergurl account according to what the moderators are saying, it just doesn't add up.
Posted by BurstNET, 08-25-2013, 02:18 AM
.
.
Posted by Encrypted, 08-25-2013, 02:21 AM
https://twitter.com/volumedrive
Posted by BurstNET, 08-25-2013, 02:21 AM
.
.
Posted by RSS-Artie, 08-25-2013, 02:22 AM
Posted by CameronH, 08-25-2013, 02:24 AM
.
.
Posted by Emulous, 08-25-2013, 02:26 AM
Posted by RSS-Artie, 08-25-2013, 02:30 AM
Posted by Emulous, 08-25-2013, 02:31 AM
Posted by Inextens, 08-25-2013, 02:36 AM Shawn don't you have better things to do Like tickets and clients to handle. Wow still at it are ya.
Posted by cd/home, 08-25-2013, 02:38 AM
Posted by abiwat, 08-25-2013, 02:42 AM There's a way to prove here that the two accounts are linked to each other If you goto the link CameronH posted ( http://list-archives.org/2013/06/17/...t/f/4524116331 ) and search for "Evourr" on that page there's a FROM email address (the link above where he users the name ServerGurl again" you'll see they link him to an Evourr email address.Quote:
Then goto the link below where he uses the same email address "Evourr" but he posts on WHT as
Emulous
http://www.webhostingtalk.com/showpo...72&postcount=4
So here unknowingly linked together his his two names and two names Emulous to Servergurl, each of them posting on this thread like they're two different people.
look the fact is Josh created more then six WHT accounts to post with and actually started to have conversations with himself between them if you read back
Posted by Emulous, 08-25-2013, 02:46 AM
If you goto the link CameronH posted and search for "Evourr" on that page (the link above where he users the name ServerGurl again" you'll see they link him to an Evourr email address.
Then goto the link below where he uses the same email address "Evourr" but he posts on WHT as
Emulous
http://www.webhostingtalk.com/showpo...72&postcount=4
So here unknowingly linked together his his two names Emulous to Servergurl.
Posted by DataJunky, 08-25-2013, 02:47 AM I'm starting to think BurstNET possibly has Volume Drives website server. How else would they get the database? I don't think a "disgruntled employee" would throw the database on a usb stick and hand it over. Something seems fishy here..
Posted by CameronH, 08-25-2013, 02:47 AM
Posted by jimal75, 08-25-2013, 02:48 AM positive experience with burst.net. they were able to get my server back up with new ip's. ive only received 1/2 of the ip range i originally had, but they promised to give me more.
A+ for the customer service and working with me to give me a great deal!
Posted by Inextens, 08-25-2013, 02:48 AM Hey they claim I am Josh of VD also so go figure lol
Posted by Emulous, 08-25-2013, 02:49 AM
edit: http://i.imgur.com/zouezeA.png
In the above image I separated the two emails, you can see on the page you linked that the --- Original Message --- is what "Servergurl Gamer" is replying to.
Posted by Inextens, 08-25-2013, 02:51 AM Sounds like an scripted AD but happy for you buddy all the best.
Posted by RobM, 08-25-2013, 02:56 AM So here a good question that nobody has asked yet...
How many of you happy people here (defenders) are going to stay with VD if they comeback online?
Posted by abiwat, 08-25-2013, 03:00 AM
edit: I was the user arguing with the other account the same user registered, there was 4-5 accounts that belonged to one person, they all had the same capitalization as well, "Servergurl Gamer" and a few others I don't remember. You think it's plausible I would make 6 accounts on the hlds_mailing list to argue with myself?
Posted by Emulous, 08-25-2013, 03:02 AM
http://i.imgur.com/zouezeA.png
Posted by CameronH, 08-25-2013, 03:05 AM
http://i.imgur.com/zouezeA.png
Posted by Emulous, 08-25-2013, 03:07 AM
Posted by BurstNET, 08-25-2013, 03:15 AM
If you are, the Mods will gladly verify that this accusation is false, and I am not posting under accounts.
Way to try and throw up a smokescreen and try and draw attention away from Josh's multiple accounts proven already...
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Posted by Inextens, 08-25-2013, 03:15 AM Hasty crowd, paying members get privilege I see. Besides burst and gorack anyone here know this 'josh' and his character? For the bad guy he seems like a puppy compared to the wolves here. Silence is golden my friends.
Posted by abiwat, 08-25-2013, 03:15 AM No one believes that servergurl is a real webhostingtalk account.
Go have fun making 20 more accounts.
A MOD even found something up your IP address that you used for servergurl here: http://www.webhostingtalk.com/showpo...&postcount=820
and when a MOD looked up the address you used for you "Inextens" WHT account he found this:
http://www.webhostingtalk.com/showpost.php?p=8814090
Just out of luck it links back to a Gaming website huh? and wht MOD said it had your first name "Joshua" on it
and that is your legal name:
Joshua A. Bohanon, 27, of 353 Orchard St., Old Forge, to six months of probation and a $300 fine for DUI.
By the way courts tend to expose your real address.. not the mail box so it seems.
Posted by BurstNET, 08-25-2013, 03:16 AM
Wow. That sounds like a recipe for a WHT ban for me. That's gonna hurt.
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Posted by Emulous, 08-25-2013, 03:17 AM
If you are, the Mods will gladly verify that this accusation is false, and I am not posting under accounts.
Way to try and throw up a smokescreen and try and draw attention away from Josh's multiple accounts proven already...
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At this point it doesn't surprise me that I'm the only one in this thread asking the tough questions about Burst.
Posted by Inextens, 08-25-2013, 03:19 AM
If you are, the Mods will gladly verify that this accusation is false, and I am not posting under accounts.
Way to try and throw up a smokescreen and try and draw attention away from Josh's multiple accounts proven already...
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Posted by BurstNET, 08-25-2013, 03:19 AM
I wonder if he left there cleanly, or pulled the usual on them as well. If I could only remember the name of that facility now...
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Posted by Emulous, 08-25-2013, 03:22 AM The moderators really need to do something about all this witch hunting by BurstNET and Cameron and whoever else is calling out accounts without sufficient evidence.
I've been labeled as Josh more times in this thread than I'm able to remember, and there hasn't been one case that includes even remotely decent evidence.
It's derailing this thread, and creating more confusion.
Posted by Inextens, 08-25-2013, 03:24 AM
Go have fun making 20 more accounts.
A MOD even found something up your IP address that you used for servergurl here: http://www.webhostingtalk.com/showpo...&postcount=820
and when a MOD looked up the address you used for you "Inextens" WHT account he found this: http://www.webhostingtalk.com/newrep...eply&p=8814090
Just out of luck it links back to a Gaming website huh? and MOD and with your first name on it
Posted by BurstNET, 08-25-2013, 03:25 AM
SERVICE MIGRATION STATUS Our new network is up and running; we are now testing. We expect to start bringing servers online soon.
I wonder if he has all the servers racked, cabled, and network ports configured, wired, powered up / booted, etc...
If not, and he has not been working on it this whole time concurrently with getting network online, there may yet be a huge wait for client service restoration. I would expect that to take longer than the network tasks actually...as it is a huge amount of manpower and time required.
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Posted by Saleem Al Dadah, 08-25-2013, 03:26 AM SERVICE MIGRATION STATUS Our new network is up and running; we are now testing. We expect to start bringing servers online soon.
Posted by Encrypted, 08-25-2013, 03:29 AM
I've been labeled as Josh more times in this thread than I'm able to remember, and there hasn't been one case that includes even remotely decent evidence.
It's derailing this thread, and creating more confusion.
Posted by CameronH, 08-25-2013, 03:31 AM
I've been labeled as Josh more times in this thread than I'm able to remember, and there hasn't been one case that includes even remotely decent evidence.
It's derailing this thread, and creating more confusion.
Posted by BurstNET, 08-25-2013, 03:31 AM
That is more interesting than you know actually.
The way he acted in person with us, and the deception and nonsense that he fed us, and the things he did behind our backs, make it quite possible that maybe the guy has a larger problem? Having a conversation with yourself fits right into that theory.
Just a thought, but more likely that he's just a straight up scam artist, or very poor business man.
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Posted by BurstNET, 08-25-2013, 03:32 AM
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Posted by Emulous, 08-25-2013, 03:33 AM
I'm not defending anyone, I've already stated that time will tell what happens with Burst/VD, but I'm also free to speculate on it and ask questions I feel deserve answers.
I'm been accused of being Josh more times in this thread than I can keep count as stated, it's causing a lot of confusion and blaming people who aren't even involved other than in this thread.Speculating on the outcome between VD and Burst based on the information we have at hand is now witch-hunting? The accusations you people are throwing out are mindless.Quote:
Posted by anon-e-mouse, 08-25-2013, 03:36 AM Enough of the conspiracy theories please kids.
Posted by CameronH, 08-25-2013, 03:38 AM
I'm not defending anyone, I've already stated that time will tell what happens with Burst/VD, but I'm also free to speculate on it and ask questions I feel deserve answers.
I'm been accused of being Josh more times in this thread than I can keep count as stated, it's causing a lot of confusion and blaming people who aren't even involved other than in this thread.
Speculating on the outcome between VD and Burst based on the information we have at hand is now witch-hunting? The accusations you people are throwing out are mindless.
That's enough of my suspicions for now, but all you've done on this thread is be Anti-Burst / Pro VolumeDrive, so I'm sure you can see how this may be slightly suspicious as there aren't many people here that think VD are in the right. Anyways, that's my rant for the night, I'm off to do some real work!
Posted by Inextens, 08-25-2013, 03:38 AM
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Posted by templaters, 08-25-2013, 03:40 AM
No one believes that servergurl is a real webhostingtalk account.
And burstnet, you are starting to get on everyone's nerves with you continuous negative comments, so things are bad worry about your own customers.
I am not defending Josh, Just tired of Burstnets whinnying
All everyone want s to know is when their servers will or will not come back up
Pretty simple Hugh
This is very serious for a lot of us, take your drama somewhere else.
Posted by Emulous, 08-25-2013, 03:41 AM
That's enough of my suspicions for now, but all you've done on this thread is be Anti-Burst / Pro VolumeDrive, so I'm sure you can see how this may be slightly suspicious as there aren't many people here that think VD are in the right. Anyways, that's my rant for the night, I'm off to do some real work!
If you would read the actual post on the mailing list instead of some third party site, you would see this, it happens all day long on the mailing list.
You REPLY to other people's email and it says "--- original message ---" between the two messages. I cannot help that you would rather use some third party site to view the emails and they're all mushed together.
Next time put some brainpower into your investigation and don't base everything on the first link you find on google, detective.
Posted by Mattballew, 08-25-2013, 03:55 AM
And burstnet, you are starting to get on everyone's nerves with you continuous negative comments, so things are bad worry about your own customers.
I am not defending Josh, Just tired of Burstnets whinnying
All everyone want s to know is when their servers will or will not come back up
Pretty simple Hugh
This is very serious for a lot of us, take your drama somewhere else.
Posted by abiwat, 08-25-2013, 03:57 AM
If you would read the actual post on the mailing list instead of some third party site, you would see this, it happens all day long on the mailing list.
You REPLY to other people's email and it says "--- original message ---" between the two messages. I cannot help that you would rather use some third party site to view the emails and they're all mushed together.
Next time put some brainpower into your investigation and don't base everything on the first link you find on google, detective.
reference: http://www.webhostingtalk.com/showpost.php?p=8814090
Besides that how do you explain the fact that when a MOD looked up the IP address of your WHT account "Inextens" the first link was a gaming stats site that had your legal name posted on it "Joshua".. just crazy luck?
Posted by BurstNET, 08-25-2013, 03:58 AM
It is against forum rules, and will get someone banned.
The Mods here know what they are doing, and will get to the bottom of it.
Following rules and honest business practices is not his forte, so I would not put it past him what-so-ever.
The only defense against the damning information we posted would be to make a smokescreen, try and turn/contort the facts around, and deflect conversation as best he could.
It is quote possible that is what was attempted with all these zero-post accounts.
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Posted by Nich, 08-25-2013, 04:04 AM I was just given access by Burst to a server that was supposed to be my VD one.
- How come the server was reformatted?
- and how come it only has 8GB instead of 16GB that it had?
Is this really my server?
Posted by templaters, 08-25-2013, 04:04 AM I don't know if he even has an account, the point was , the real problem is when are the servers comming back online.
Burstnet, Don't you ever goto sleep
Posted by anon-e-mouse, 08-25-2013, 04:09 AM
Posted by BurstNET, 08-25-2013, 04:11 AM
I've been working like 18 hour days the past 2-3 weeks straight.
Hopefully things calm down soon, as I am several episodes behind on Burn Notice.
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Posted by Navin-Tyagi, 08-25-2013, 04:16 AM
- How come the server was reformatted?
- and how come it only has 8GB instead of 16GB that it had?
Is this really my server?
what your statement indicates, they trying to put there own fresh servers also to VD old customers.
and that's why they also taking so much time to bring them online.
Posted by BurstNET, 08-25-2013, 04:19 AM
- How come the server was reformatted?
- and how come it only has 8GB instead of 16GB that it had?
Is this really my server?
Responded to your ticket.
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Posted by Navin-Tyagi, 08-25-2013, 04:23 AM
Talks here should be related to what's happening actually, where are servers, how much time it will take to bring them online, rather putting blame on each other.
It's a critical issue, and many people are suffering like anything because of this, so lets help them as much as possible rather throwing balls on each other.
Thanks to WebHostingTalk for giving a platform for discussing issues.
And please don't treat me also as Josh, i am user of one of the game server which was hosted on VD Server, and was closely monitoring all talks from last 2-3 days, and finally thought of putting words.
Navin
Posted by Nich, 08-25-2013, 04:24 AM
what your statement indicates, they trying to put there own fresh servers also to VD old customers.
and that's why they also taking so much time to bring them online.
Posted by lonea, 08-25-2013, 04:28 AM Anybody got their servers back up on the new VD network ?
Posted by templaters, 08-25-2013, 04:30 AM
Talks here should be related to what's happening actually, where are servers, how much time it will take to bring them online, rather putting blame on each other.
We have been up for to many hours for a week so let us just have the facts of what is going on with vd right now,
Burstnet, please you and vd work out your differences off line , WE all get the picture trust me, based on your many many many many comments
Posted by psycop, 08-25-2013, 04:30 AM
Posted by Navin-Tyagi, 08-25-2013, 04:33 AM
So over all its mix of comments.
Last comments on twitter around 2 hour back says they started with testing, so hopefully they will start bringing server back now.
I am a New Person to all these, so a question to all who posted here or reading but not posting, no one knows anybody Authorized in VD from whom they can get exact status, or at-least ask them to come here or any other place and start replying to there customers.
Its 3 days now, and they must respond to there customers, rather just few comments on twitter.
Posted by lonea, 08-25-2013, 04:33 AM I think if it wasn't for these troll accounts from VD, Burstnet wouldn't keep commenting. Quote:
We have been up for to many hours for a week so let us just have the facts of what is going on with vd right now,
Burstnet, please you and vd work out your differences off line , WE all get the picture trust me, based on your many many many many comments
Posted by templaters, 08-25-2013, 04:42 AM
I think if it wasn't for these troll accounts from VD, Burstnet wouldn't keep commenting
I joined here in 2003, autually before you joined.
Posted by lonea, 08-25-2013, 04:46 AM I am referring to the one post wonders that made ridiculous statement about burst. Quote:
I joined here in 2003, autually before you joined.
Posted by PascM, 08-25-2013, 04:50 AM
https:// twitter.com/volumedrive
Posted by lonea, 08-25-2013, 04:54 AM I am also wondering if the new network can handle the bandwidth they are selling. Assuming Burst gave them a good discount on bandwidth while they were colocating. It'll be interesting to see how much committed bandwidth VD is able to purchase without discount. Quote:
Posted by BurstNET, 08-25-2013, 05:01 AM
A lot longer if we hadn't stopped announcing his routes.
Be happy we're not making the clients suffer over that, and would rather see their service restored, than complicate things for VD.
You may actually get service restored in the next day or two as the pace appears currently, as opposed to it getting drawn out for weeks if we wanted to be vindictive to VD.
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Posted by v20z, 08-25-2013, 05:05 AM Dear BurstNet it looks like you are appears here much more frequently than on your support desk
Please pay attention on to tickets FH-188-12176 and FH-188-12176 which are unanswered more than 24 hours.
Thank You.
Posted by cd/home, 08-25-2013, 05:07 AM
But from what I see they only have a single router if that packs up everything's down again...
Posted by BurstNET, 08-25-2013, 05:13 AM
Please pay attention on to tickets FH-188-12176 and FH-188-12176 which are unanswered more than 24 hours.
Thank You.
Don't make the incorrect assumption I'm the guy even supposed to be answering your tickets.
I am not just sitting here clicking refresh on WHT and twiddling my thumbs. I've answered about 200 tickets tonight, placed 50 orders for clients, and answered atleast 100 emails. We are all working 7 days workweeks with very minimal sleep over the past 2-3 weeks. We are working as fast as we can here, just have an immense workload from this VD mess currently.
You have not been ignored. You have multiple responses since you opened your ticket awhile back. Latest response was delayed, as specific response must wait for appropriate staff members to handle not on shift currently, and a much more complex request that most other VD issues/requests underway. We are going to do the best we can to assist, and help you pull thru your VD issue, but just bear with us a bit under this workload.
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Posted by HD-Sam, 08-25-2013, 05:19 AM
Posted by alai, 08-25-2013, 05:27 AM Any latest news from VD?
Posted by Dustin Cisneros, 08-25-2013, 05:39 AM VolumeDrives last update on twitter *4 hours ago* "volumedrive @volumedrive 4h
SERVICE MIGRATION STATUS
Our new network is up and running; we are now testing. We expect to start bringing servers online soon."
I think you guys are in luck.
Posted by HD-Sam, 08-25-2013, 05:42 AM
If you goto the link CameronH posted ( http://list-archives.org/2013/06/17/...t/f/4524116331 ) and search for "Evourr" on that page there's a FROM email address (the link above where he users the name ServerGurl again" you'll see they link him to an Evourr email address.
Then goto the link below where he uses the same email address "Evourr" but he posts on WHT as
Emulous
http://www.webhostingtalk.com/showpo...72&postcount=4
So here unknowingly linked together his his two names and two names Emulous to Servergurl, each of them posting on this thread like they're two different people.
look the fact is Josh created more then six WHT accounts to post with and actually started to have conversations with himself between them if you read back
Posted by Mattballew, 08-25-2013, 05:42 AM Wouldn't expect to start seeing servers on until later this afternoon. Probably wont be Fully back for a few days. They always undershoot their schedule.
That is, If they manage to even get them online lol
Posted by BurstNET, 08-25-2013, 05:47 AM
That is, If they manage to even get them online lol
You wouldn't think it, but getting the network online is the easy part. The amount of work involved in racking, cabling, powering, booting, configuring network ports, and troubleshooting server problems, to get all servers online...is a massive amount of work.
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Posted by lonea, 08-25-2013, 05:52 AM Good luck to VD customers. Whole day ahead !
Posted by Navin-Tyagi, 08-25-2013, 06:06 AM
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Posted by mickymac, 08-25-2013, 06:29 AM Hats off to Burstnet.... They got one of my servers back online about 6hrs ago...
Now to hope VolumeDrive doesn't use legal action to recover it
Posted by mickymac, 08-25-2013, 06:37 AM On a side note my server is back online (and has all the data intact, however I only have 8GB of ram instead of the 16GB I had with VD.
Posted by AG-Arco, 08-25-2013, 06:38 AM Oh come on, guys - we're horribly going off topic. Let the staff handle rulebreakers
I'm curious to see what VD is going to do and how they're going to justify this. I found it funny enough to see that VD just posted their Twitter in here. That's not justifiable... unless they lawyered up and their lawyer doesn't allow them to disclose anything..(?)
Posted by anon-e-mouse, 08-25-2013, 06:39 AM
Posted by AG-Arco, 08-25-2013, 06:40 AM
Posted by psycop, 08-25-2013, 06:40 AM
Posted by PeanutHosting, 08-25-2013, 06:43 AM
*Just an outside view looking in, i've been keeping up-to-date on this thread and I don't hold a side I just want to see fair justice for the clients who are in limbo right now*
Posted by mickymac, 08-25-2013, 06:45 AM
Posted by AG-Arco, 08-25-2013, 06:48 AM
*Just an outside view looking in, i've been keeping up-to-date on this thread and I don't hold a side I just want to see fair justice for the clients who are in limbo right now*
I've been pretty skeptical with regards to believing stories from one side until the second part comes in..
What Burst has been doing is very kind and 'heroic' to the people that lost their servers in the process. And since they're swapping HDDs with their equivalents I don't think there's a problem... but I can't see this story developing in a positive matter.
Posted by Luke-Jr, 08-25-2013, 06:49 AM Apparently my server has had one of the hard drives removed too. I don't understand how we'd end up with partial servers like this.
Others missing hardware: had you paid the upfront one-time-cost to add additional hardware to your system?
Edit: Here's a theory... what if VolumeDrive realized their lease restrictions last minute, and moved all/only the leased equpment affect to Burst's new facility, and moved everything else - including any paid-for addons - to their own new datacenter? That is, they may have intended to continue using Burst for the leased equipment temporarily while they tried to work something out with the leasing company? I've not spoken to Josh, nor is this anything other than pure speculation.
Posted by mickymac, 08-25-2013, 06:50 AM Yes, I believe so... I paid for 2 1TB drives in a RAID 1(I can't confirm if the other one is in there or not), and 16GB of RAM upfront
Posted by pascalos, 08-25-2013, 07:01 AM
Others missing hardware: had you paid the upfront one-time-cost to add additional hardware to your system?
Edit: Here's a theory... what if VolumeDrive realized their lease restrictions last minute, and moved all/only the leased equpment affect to Burst's new facility, and moved everything else - including any paid-for addons - to their own new datacenter? That is, they may have intended to continue using Burst for the leased equipment temporarily while they tried to work something out with the leasing company? I've not spoken to Josh, nor is this anything other than pure speculation.
it was in the server config when i bought it ,it was not an add on ...
waiting for answer from burst about this (if they have an idea what happenned .. )
Posted by alai, 08-25-2013, 07:14 AM volumedrive Can you estimate when your site goes up?
Posted by AG-Arco, 08-25-2013, 07:27 AM
Posted by MrGeneral, 08-25-2013, 07:54 AM So, I spent hours reading all the thread.
Yet, I see people talking really bad things about BurstNET, when it's been proven that Josh created other accounts. This should tell us something about him, no?
Enough of this.
BurstNET, I wish you the best luck and try to get some sleep, you really deserve it.
Posted by PeanutHosting, 08-25-2013, 07:58 AM
Not trying to be disrespectful just curious as to where this was proven?
Posted by WHWatcher, 08-25-2013, 07:59 AM Burst has our server back online - thanks very much!
Posted by Andrew T, 08-25-2013, 08:02 AM Just had a call with VD. Guy said the network was up and they were booting up servers to get them back online within a few hours. He also promised that all the servers would be up by the end of today.
Posted by alai, 08-25-2013, 08:04 AM
Posted by Mattballew, 08-25-2013, 08:10 AM
Not trying to be disrespectful just curious as to where this was proven?
Another company called GoRack came in and posted their 2 cent worth, explaining a similar situation with Josh as well.
Posted by sam0, 08-25-2013, 08:19 AM
1) Volumedrive was in debt and behind with their payments to both Burstnet and their hardware supplier.
2) Volumedrive moved 20% of their leased servers from the old DC to the new Burstnet DC.
3) Volumedrive then picked up the remaining 80% from the old DC and relocated to a different facility.
4) After realising they're using the DC move situation to cover their escape, Burstnet lock them out of the new DC to prevent them recovering the servers they did transfer (as is their right).
If the above is right, Volumedrive were willing to sacrifice 20% of their clientbase to try and escape their debt and contract with Burstnet. Compare the above events to what Gorack said earlier in the thread:Seems familiar, no? Volumedrive willing to sacrifice some old equipment to escape their debt and contract.Quote:
That Monday we learned (without getting into details) that the amount we thought was now paid was instantly no longer paid and the remaining 2 years of their 3 year agreement was most likely not going to be fulfilled.
I basically wanted to let everyone know that BurstNET is not on here trying to "steal" customers, I have full faith that VD has pulled the exact same deal as they did with us.
Posted by disrupter, 08-25-2013, 08:21 AM
Posted by netbert, 08-25-2013, 08:24 AM
1) Volumedrive was in debt and behind with their payments to both Burstnet and their hardware supplier.
2) Volumedrive moved 20% of their leased servers from the old DC to the new Burstnet DC.
3) Volumedrive then picked up the remaining 80% from the old DC and relocated to a different facility.
4) After realising they're using the DC move situation to cover their escape, Burstnet lock them out of the new DC to prevent them recovering the servers they did transfer (as is their right).
If the above is right, Volumedrive were willing to sacrifice 20% of their clientbase to try and escape their debt and contract with Burstnet. Compare the above events to what Gorack said earlier in the thread:
5) VolumeDrive did not even attempt to return to the new DC for the remaining 20% of servers.
Posted by sam0, 08-25-2013, 08:26 AM
Posted by disrupter, 08-25-2013, 08:27 AM
5) VolumeDrive did not even attempt to return to the new DC for the remaining 20% of servers.
Posted by netbert, 08-25-2013, 08:30 AM
Yes, they were locked out, but they didn't even return to find that out. They didn't even attempt to return for the 20% of servers.
Posted by MrGeneral, 08-25-2013, 08:31 AM
Not trying to be disrespectful just curious as to where this was proven?
The MOD proved, at least one account,
Not disrespectful at all mate!
Posted by DWS2006, 08-25-2013, 08:31 AM
I know you are a fierce supporter of innocent until proven guilty, as most of us are here, but it's important to look at the situation realistically. Would Burst intentionally lockout and lose a 1,000 server collocation client for no reason?
Posted by MrGeneral, 08-25-2013, 08:34 AM
Not trying to be disrespectful just curious as to where this was proven?Quote:
The rest of the accusations were on me, and the mods have removed those posts from this thread for derailing and being inaccurate.
I do not think that many people have been rude to BurstNET, I'm sure the few people they have helped get back online are very thankful. But does that mean we shouldn't question some of their posts? Absolutely not, there's still a lot of stuff unanswered in this thread, and we're missing the other company's story.
How did BurstNET obtain the database of customer emails from VolumeDrive? (A straightforward answer, BurstNET claimed before that they only sent emails to people who had their server left behind, yet multiple people on this thread have received that email including myself and their machines weren't left at BurstNET.)
Why so much advertising only a few hours after sending out this email to all VolumeDrive customers? (BurstNET currently has two ads for "refugees" in the hosting section. It seems more like an ad-campaign while VolumeDrive is offline.)
Why was it stated that VolumeDrive left these servers behind, and then recanted to "VolumeDrive was locked out of our datacenter?" (Even if they owed BurstNET money,the email was very misleading about this, they implied VolumeDrive abandoned these customers, when in reality they were locked out.)
This isn't the time to sugar-coat the situation, a lot of what BurstNET has posted has been very unprofessional, and many people have advised against continuing to post with content of that nature.
Everyone wants their server back online, myself included. But there are other questions that need to be answered.
Hello Emolous,
Look mate. I tried to ignore you. I mean, I tried not to talk about you.
You're clearly trying to make up even more mess here. I got sick of reading your replies and am even reporting you. The Mods have already said that we should stop all this bashing. Even though I came up with the same story (multiple accounts from Josh, at least one), I really tried to make it sound, like "Hey dude, think twice before trusting VD"
I completely, utterly dislike you. But I do wish you'll have a nice day!
Any further discussion about this will be ignored (if you're envolved).
This is the part I think BurstNET should have handled better. Not feeding the trolls like you. But don't worry, I'm sure that you're NOT welcome here.
With that being said, have a good day!
Posted by Emulous, 08-25-2013, 08:35 AM
1) Volumedrive was in debt and behind with their payments to both Burstnet and their hardware supplier.
2) Volumedrive moved 20% of their leased servers from the old DC to the new Burstnet DC.
3) Volumedrive then picked up the remaining 80% from the old DC and relocated to a different facility.
4) After realising they're using the DC move situation to cover their escape, Burstnet lock them out of the new DC to prevent them recovering the servers they did transfer (as is their right).
If the above is right, Volumedrive were willing to sacrifice 20% of their clientbase to try and escape their debt and contract with Burstnet. Compare the above events to what Gorack said earlier in the thread:
Seems familiar, no? Volumedrive willing to sacrifice some old equipment to escape their debt and contract.Earlier in this thread (http://www.webhostingtalk.com/showpost.php?p=8812590) BurstNET recanted and said that they locked them out because they only had permission to move their machines to the new datacenter.Quote:
We do have a percentage of the servers they hosted, that they simply left behind, and are more than happy to accommodate you if possible. Even if we do not have the physical server we would be happy to rush build you a new machine and have it online as soon as possible, running in a company that has been in the industry for 23 years, and is not going anywhere soon. The first step in getting your server back online would be opening a ticket to sales@burst.net in which we will provide you with the steps for transferring service to us. We empathize with the inconvenience this has caused you, and want to do whatever we are able to get you, and your end clients/users/visitors, back online as soon as possible.
I'm not saying that any of this is illegal, I'm asking, why the misinformation in the email? I'm quite sure that if VolumeDrive didn't pay their bills like BurstNET states, withholding their machines until payment is received is completely understandable.
My point is, why not just state that they were locked out of the facility for failing to pay their bills in the email sent to VolumeDrive clients? I'm sure people would understand this.
And my other questions still need to be answered as well, how did they obtain the database is the major question, and if it was a breach how much other information does BurstNET have on VolumeDrive clients? Earlier in this thread BurstNET stated:This sounds like VolumeDrive's data was obtained off of one of the machines left back at the facility, and if this is the case, should we as clients be worried about our information?Quote:
"It is not just vendors and clients that they pissed off and wronged here.
They also have disgruntled staff that they pissed off as well, whom are not happy being a part of such a shady and dishonest business practice, and want to make sure the clientele do not suffer.
How else do you think we found out where they relocated the rest of the servers to?"
Posted by MrGeneral, 08-25-2013, 08:38 AM Also, please allow me to tell you my personal opinion about all this mess:
VD runs a very, very shaddy operation.
BurstNET has been helping the refugees and I highly doubt they'll get much profit by doing so. I also highly doubt they'd need this, even small profit to pay their bills. They have been here for many, many years, and they're HUGE ;-)
Thank you all for your attention!
Posted by PeanutHosting, 08-25-2013, 08:59 AM
Yes, they were locked out, but they didn't even return to find that out. They didn't even attempt to return for the 20% of servers.
not sniping just think some fairness should be kept aboard.
Posted by garysimat, 08-25-2013, 09:00 AM Anyone happen to know the specifications of the new facility they moved into? Only thing I have seen so far was Burst mentioning its by a river.
Posted by Nich, 08-25-2013, 09:01 AM
Others missing hardware: had you paid the upfront one-time-cost to add additional hardware to your system?
Edit: Here's a theory... what if VolumeDrive realized their lease restrictions last minute, and moved all/only the leased equpment affect to Burst's new facility, and moved everything else - including any paid-for addons - to their own new datacenter? That is, they may have intended to continue using Burst for the leased equipment temporarily while they tried to work something out with the leasing company? I've not spoken to Josh, nor is this anything other than pure speculation.Quote:
it was in the server config when i bought it ,it was not an add on ...
waiting for answer from burst about this (if they have an idea what happenned .. )
However, after seeing your posts, it looks like the same thing happened to us. We also paid VD one-time fees to upgrade to 16GB of RAM and 2 x 2TB hard drives, but someone from VD removed 8GB from the machine and one of the 2TB drives corrupting the RAID array which is why our machine reported no O/S.
Anyway, we're going to cut our losses here since this was just a test machine that we had offsite backups for already. I have to mention that Burst has been nothing but helpful in really trying to get our abandoned VD machine up intact.
Posted by splitice, 08-25-2013, 09:04 AM
.
.
From all accounts (http://www.webhostingtalk.com/showthread.php?t=1296865 , http://www.webhostingtalk.com/showthread.php?t=1297236 etc) those down due to both hosts issues are screwed.
Perhaps instead of debating (in a way that comes off as childish and immature) the issues of another company BurstNet should be focusing on fixing their own issues, while they still have a customer base.
From what I see on the communications front, atleast VD (regardless of speculation as to the truthfulness and character of the owner) is communicating in someway with their customers (https://twitter.com/volumedrive/stat...02997743734784). BurstNet is just ignoring theirs (http://puu.sh/4aouI.png , http://puu.sh/4asmV.png). I would post a screenshot that was more up-to-date (instead of hours behind) but as you can see (http://puu.sh/4aspr.png) it just isnt possible.
Posted by Emulous, 08-25-2013, 09:05 AM
However, after seeing your posts, it looks like the same thing happened to us. We also paid VD one-time fees to upgrade to 16GB of RAM and 2 x 2TB hard drives, but someone from VD removed 8GB from the machine and one of the 2TB drives corrupting the RAID array which is why our machine reported no O/S.
Anyway, we're going to cut our losses here since this was just a test machine that we had offsite backups for already. I have to mention that Burst has been nothing but helpful in really trying to get our abandoned VD machine up intact.
Posted by MrGeneral, 08-25-2013, 09:14 AM
Thank you!
(Quote for reference:
So whats the story BurstNET? You seem to be enjoying yourself a bit much in here. I hope people read through this thread and never do business with the trash that you are.")
Posted by alai, 08-25-2013, 09:15 AM Any update from VD?
Posted by kdadah, 08-25-2013, 09:22 AM In Twitter VolumeDrive Said "SERVICE MIGRATION STATUS
Our new network is up and running; we are now testing. We expect to start bringing servers online soon."
https://twitter.com/VolumeDrive
Is this true?
Posted by Inextens, 08-25-2013, 09:36 AM
Thank you!
(Quote for reference:
So whats the story BurstNET? You seem to be enjoying yourself a bit much in here. I hope people read through this thread and never do business with the trash that you are.")
Posted by Inextens, 08-25-2013, 09:41 AM Look at the continuous bickering by Shawn aka BurstNET. Oh thats ok though! I WANT MY SERVER plain and simple! Where is the owner of WHT i would like them to read this thread. This has become BIASED.
Posted by F-DNS, 08-25-2013, 09:45 AM
Posted by Emulous, 08-25-2013, 09:46 AM
http://www.webhostingtalk.com/showthread.php?t=1297013
These threads were created on top of all the advertising in this thread, I think this post sums it up.
Posted by strex, 08-25-2013, 09:51 AM
http://www.webhostingtalk.com/showthread.php?t=1297013
These threads were created on top of all the advertising in this thread, I think this post sums it up.
Posted by F-DNS, 08-25-2013, 09:52 AM
Posted by Emulous, 08-25-2013, 09:53 AM
Posted by sneaksms, 08-25-2013, 10:23 AM WHT getting DDOS'd over this now? 503 errors being chucked up all over the place
Posted by Luke-Jr, 08-25-2013, 10:23 AM FWIW, confirmed by phone that volumedrive@gmail.com is legit.
Posted by alai, 08-25-2013, 10:24 AM Any latest news from VD?
if there anyone who has the ability to call VD and update?
please
Posted by Andrew T, 08-25-2013, 11:16 AM
if there anyone who has the ability to call VD and update?
please
Posted by Luke-Jr, 08-25-2013, 11:20 AM
My VolumeDrive server is my phone service.
Posted by SuperVDS, 08-25-2013, 11:21 AM BurstNET have brought my VolumeDrive server online!
Both hard drives and all RAM is there.
Many thanks
Thankfully this has not effected my business very much as the majority of my servers are not with VD.
If VD are really doing a migration and plan to come back online I find it applauding that their customers have not been correctly informed of the situation. Also there is no reason that their website/email/support system has been down.
Posted by Techno, 08-25-2013, 11:22 AM https://twitter.com/volumedrive
volumedrive @volumedrive 9h (9 hours ago)
SERVICE MIGRATION STATUS
Our new network is up and running; we are now testing. We expect to start bringing servers online soon.
Posted by det8080, 08-25-2013, 11:30 AM burstNet did get the servers of mine they had back online yesterday. All data and server hardware is exactly the same. Unfortunately VD still has one box.
Posted by kallisti5, 08-25-2013, 12:00 PM At this point, I've come to the following conclusions from this thread:
1) I'll be sticking with VolumeDrive after this mess gets cleaned up if they start lighting up in the next day or two and can offer the same prices.
- After reading this thread thoroughly, it appears that the BurstNET CEO has gone insane. Just looking at the rambling posts and accusations of VD moving into an "AIDS Clinic" is enough proof of that.
2) If VD has been putting up with this, you can understand the move. They likely wanted to get away from the BurstNET crazy bubble. While VD has majorly screwed up the move.. if BurstNET was withholding servers and not helping in the transition, a result such as this one could be expected. (they *are* in the business of selling *CHEAP*, not a lot of free cash likely for paying for multiple datacenters)
3) The BustNET guys emailed me. I *never* gave them my email, and they do *not* have my server. (they confirmed it themselves)
- Breech of trust... if I gave them my credit card number, who knows what they would do.
At this point, I do think that VD needs to:
1) Get their website up asap!
2) Make a professional public posting explaining the current state of things and the next steps. (openly without committing slander
If I was using my VD server for a business, I would of moved away from BustNET and VD a few days ago.. luckly my project never got fully started so the server was just being used for personal shenanigans
Posted by mustardman, 08-25-2013, 12:07 PM
1) I'll be sticking with VolumeDrive after this mess gets cleaned up if they start lighting up in the next day or two and can offer the same prices.
- After reading this thread thoroughly, it appears that the BurstNET CEO has gone insane. Just looking at the rambling posts and accusations of VD moving into an "AIDS Clinic" is enough proof of that.
2) If VD has been putting up with this, you can understand the move. They likely wanted to get away from the BurstNET crazy bubble. While VD has majorly screwed up the move.. if BurstNET was withholding servers and not helping in the transition, a result such as this one could be expected. (they *are* in the business of selling *CHEAP*, not a lot of free cash likely for paying for multiple datacenters)
3) The BustNET guys emailed me. I *never* gave them my email, and they do *not* have my server. (they confirmed it themselves)
- Breech of trust... if I gave them my credit card number, who knows what they would do.
At this point, I do think that VD needs to:
1) Get their website up asap!
2) Make a professional public posting explaining the current state of things and the next steps. (openly without committing slander
If I was using my VD server for a business, I would of moved away from BustNET and VD a few days ago.. luckly my project never got fully started so the server was just being used for personal shenanigans
Posted by DWS2006, 08-25-2013, 12:17 PM
Posted by paulmm2, 08-25-2013, 12:20 PM
Posted by kpmedia, 08-25-2013, 12:24 PM
"But I love him!"
.
.
Posted by strex, 08-25-2013, 12:24 PM I don´t understand why they don't show a small notice or something on their website.
They are now offline longer than 48hours!
Posted by kallisti5, 08-25-2013, 12:30 PM
"But I love him!"
.
.
If you name somewhere, i'll move
Posted by Inextens, 08-25-2013, 12:30 PM We are trying to keep it clean in hopes maybe just maybe we will see our servers. Its burst that keeps popping in with remarks and honestly not sure why a CEO of an INC500 would be behaving this way?
Posted by MaxLock, 08-25-2013, 12:33 PM
Posted by kallisti5, 08-25-2013, 12:34 PM
I'm not defending VolumeDrive's actions. (a server hosting provider really can't "go down" for days on end not answering customers or providing a detailed status update) This little thread does offer a window into the dynamic if you look at it the right way. Neither party is innocent. Even though this is business though, I'm willing to try and understand.
Posted by Matt_B, 08-25-2013, 12:38 PM There appears to be a major misconception about one of the comments BurstNET made. I'll quote the relevant piece of the most recent post to appear to misunderstand. Quote:
Here is the post in question: http://www.webhostingtalk.com/showpo...&postcount=382
User violentcrimes commented "It is time to cure this place of its VD." This is a double entendre, as VD is both the initialism for VolumeDrive and venereal disease. Venereal disease is a less frequently used name for sexually transmitted disease. violentcrimes was using metaphor to suggest that VolumeDrive is a negative element that needs removal.
Thus, BurstNET's reply that there is an AIDS clinic in the same building is an entertaining observation that there is a clinic for venereal disease in the same building that the 'disease' VolumeDrive is moving into. It's not making a mockery of AIDS or people infected with HIV.
There's lots of things to be upset about in this thread, but this isn't one of them.
Posted by MaxLock, 08-25-2013, 12:39 PM The question is: Which datacenter seriously will want to run servers stolen?
Posted by kallisti5, 08-25-2013, 12:41 PM
Here is the post in question: http://www.webhostingtalk.com/showpo...&postcount=382
There's lots of things to be upset about in this thread, but this isn't one of them.
Posted by MaxLock, 08-25-2013, 12:42 PM
Here is the post in question: http://www.webhostingtalk.com/showpo...&postcount=382
User violentcrimes commented "It is time to cure this place of its VD." This is a double entendre, as VD is both the initialism for VolumeDrive and venereal disease. Venereal disease is a less frequently used name for sexually transmitted disease. violentcrimes was using metaphor to suggest that VolumeDrive is a negative element that needs removal.
Thus, BurstNET's reply that there is an AIDS clinic in the same building is an entertaining observation that there is a clinic for venereal disease in the same building that the 'disease' VolumeDrive is moving into. It's not making a mockery of AIDS or people infected with HIV.
There's lots of things to be upset about in this thread, but this isn't one of them.
Posted by bear, 08-25-2013, 12:43 PM
Posted by salesready44, 08-25-2013, 12:43 PM
We obviously had the right to lock VD out, there is no disputing that, unless you are dumb enough to believe that they didn't owe us money. However, by locking VD out, we knew VD's client base could suffer (obviously had no choice but to move forward with that, after VD failed resolving the matter). We have no contractual obligations to VD's client base of course, but we had the opportunity to help these people (potentially savings their livlihood or business), as well as possibly stopping them from suing Volumedrive for their stunt/outage. People getting their servers online with us faster, may decide not to sue VD, and not waste their time, unlike the folks who have no idea what the future holds for them with VD still having their servers.
.
.
Now my sites on me Colo machines are out for over 2 days.
You are just as bad, if not worse than them. And, if I do open a case against them or join a class action your company's name will be on the suit.
Posted by Aces1911, 08-25-2013, 12:56 PM Just talked with them on the phone about 5 mins ago from my skype and they are all set servers should be comming back online now and i just started to get some life on the situation if anyone feels like they want to get ahold of them hit me up ill call from skype again!
Posted by LV-Matt, 08-25-2013, 12:56 PM
He then tried the same on BurstNet, and once again got away with it.
The reason why he has kept quiet and not classy is because at the moment he has no credible explanation for all of this mess.
Your forgetting its been near enough 48 hours since this all started, if this was a carefully planned migration and not some sort of scheme to get his equipment out of BurstNET non of this would have happened.
The reason why it's taking so long as this was not preplanned and was a last ditch and desperate attempt to get his equipment out at whatever cost.
Posted by asturmas, 08-25-2013, 01:00 PM
InfoRelay Online Systems, Inc
Posted by kallisti5, 08-25-2013, 01:00 PM "SERVICE MIGRATION STATUS
Network tests have been completed; Servers are being brought back online. Please stand-by for updates." 1sec ago
Posted by Servode, 08-25-2013, 01:00 PM
If you name somewhere, i'll move
OVH.com ....
Posted by salesready44, 08-25-2013, 01:02 PM SERVER ARE GOING BACK ONLINE!!!
Check out their twitter account....
Posted by kallisti5, 08-25-2013, 01:02 PM
Posted by FastServ, 08-25-2013, 01:03 PM Burst has dropped and now Inforelay is providing transit for VD's announcements as of last night so it looks like there's at least some progress.
Posted by kallisti5, 08-25-2013, 01:04 PM Anyone have any info on inforelay? They look a lot more legit than BurstNET.
Posted by Saleem Al Dadah, 08-25-2013, 01:04 PM @volumedrive 6m
SERVICE MIGRATION STATUS Network tests have been completed; Servers are being brought back online. Please stand-by for updates.
Posted by Servode, 08-25-2013, 01:09 PM
btw
Posted by doughnet, 08-25-2013, 01:09 PM I find it very funny a majority of the users bashing on BurstNET have like 0 posts & are New Members . . .
Posted by MrGeneral, 08-25-2013, 01:13 PM
Posted by helmax, 08-25-2013, 01:14 PM i am new user and always follow WHT
not matter if iam new here
i think no one have servers on VD like this situation
Posted by doughnet, 08-25-2013, 01:14 PM
Posted by Encrypted, 08-25-2013, 01:18 PM
If you name somewhere, i'll move
Posted by XtAzY, 08-25-2013, 01:22 PM I wonder if the IPs will remain the same.
Posted by asturmas, 08-25-2013, 01:27 PM
Posted by ThespianLogic, 08-25-2013, 01:30 PM
I have emailed both VD (at the gmail account) and burst.net, no one has responded to my emails.
Posted by Steven, 08-25-2013, 02:01 PM http://i.imgur.com/yLnWo48.jpg
Posted by asturmas, 08-25-2013, 02:12 PM
I have emailed both VD (at the gmail account) and burst.net, no one has responded to my emails.
Posted by aeris, 08-25-2013, 02:13 PM If the VD servers actually ever come back online, I would strongly recommend that everyone takes (and keeps) current backups, just in case a small army of burly repo men show up with a legal representative for the server leasing company to pick up their servers.
Regardless of what the full and complete truth is - and my assessment of the situation is that what you hear from BurstNET is plausible - it doesn't hurt to take precautions.
Posted by MyDevil, 08-25-2013, 02:25 PM
Regardless of what the full and complete truth is - and my assessment of the situation is that what you hear from BurstNET is plausible - it doesn't hurt to take precautions.
Posted by det8080, 08-25-2013, 02:39 PM Just curious if anyone has seen their VD server come online since they stated they were booting up servers.
Posted by Serverfruit-Kris, 08-25-2013, 02:41 PM It is interesting that they stated that they are booting up servers even though they haven't even got their own website online yet.
Posted by EmptySD, 08-25-2013, 02:44 PM Yup, situation with mine is same. I really wanna know is any server is online.
Posted by Encrypted, 08-25-2013, 02:47 PM Pretty entertaining that VD claims they're bringing servers back online when their site isn't even up.
Posted by BurstNET, 08-25-2013, 02:47 PM
VD had some servers on our IP space.
.
.
Posted by Clartek, 08-25-2013, 02:48 PM I was going to wait and post my sequence of events after the system is up but since people are asking, here's the current status of the one server that BurstNET stated they had... So if they ever execute the one liner I gave them to disable the firewall or give me a KVM, I'll have a VolumeDrive server up on BurstNET. Per my registration date, I'm not a one post wonder either. Thankfully the server was just a backup DNS system.Quote:
8/23/13 09:44 - Asked BurstNET if they had any of our servers via WHT
8/23/13 10:07 - BurstNET acknowledges having one of our servers, requests additional information
8/23/13 11:27 - Created BurstNET account and support ticket with requested information
8/23/13 13:44 - BurstNET sends direct mail to all of our VolumeDrive accounts asking for same requested information again
8/24/13 13:51 - BurstNET acknowledges having the same server again in the ticket created the previous day. Not sure why.
8/24/13 19:24 - BurstNET sends an invoice, requesting payment
8/24/13 19:39 - Payment remitted to BurstNET.
8/24/13 20:10 - Note sent to BurstNET to update the firewall rule to accept new address when provisioned
8/24/13 22:49 - BurstNET acknowledges provision request change for firewall rule
8/25/13 00:29 - Email received stating the server was provisioned and online.
8/25/13 04:09 - New ticket submitted because server is not reachable, due to aforementioned firewall rule missing
Posted by PeanutHosting, 08-25-2013, 02:51 PM
Posted by EmptySD, 08-25-2013, 02:57 PM
I got info that they will move servers i week ago and that's it. In next one week i get offline times from 2 minutes to 7 hours. Next step is to plugout mine computer and all next info i found here.
Also interest thing is that they didn't notify anyone so i will be unable to access the server due mine iptables rules even he get online. In case that they informed me i would have time to remove ruses. Now only solutions is that they provide KVM access so i can use mine computer again.
They just dont understand that its not everyone unprofessional and noob like they! No one is renting dedicated computer for 10 users, i am having more then 5000 users who contact me every hour and i am giving them lies witch i am getting from this noobs!
Posted by DataJunky, 08-25-2013, 03:01 PM
Posted by Servode, 08-25-2013, 03:01 PM
I got info that they will move servers i week ago and that's it. In next one week i get offline times from 2 minutes to 7 hours. Next step is to plugout mine computer and all next info i found here.
Also interest thing is that they didn't notify anyone so i will be unable to access the server due mine iptables rules even he get online. In case that they informed me i would have time to remove ruses. Now only solutions is that they provide KVM access so i can use mine computer again.
They just dont understand that its not everyone unprofessional and noob like they! No one is renting dedicated computer for 10 users, i am having more then 5000 users who contact me every hour and i am giving them lies witch i am getting from this noobs!
Oh you didnt get that one email ?
Posted by EmptySD, 08-25-2013, 03:03 PM
Yes i get email 1week or more before this, in main time we changed 20 emails, i can copy mine conversation with them. In few mails i was not sure are they are retards or just drunk.
I asked 3 questions and i am getting answer "Yes". Is that enough or i can continue with this...
Sorry for mine English, i know is poor.
Posted by SuperVDS, 08-25-2013, 03:05 PM There was no email from VD in last 72 hours to say they were doing the move. Only one email on August 14th stating that the move would happen on August 16th.
Posted by MrGeneral, 08-25-2013, 03:05 PM
I got info that they will move servers i week ago and that's it. In next one week i get offline times from 2 minutes to 7 hours. Next step is to plugout mine computer and all next info i found here.
Also interest thing is that they didn't notify anyone so i will be unable to access the server due mine iptables rules even he get online. In case that they informed me i would have time to remove ruses. Now only solutions is that they provide KVM access so i can use mine computer again.
They just dont understand that its not everyone unprofessional and noob like they! No one is renting dedicated computer for 10 users, i am having more then 5000 users who contact me every hour and i am giving them lies witch i am getting from this noobs!
Then you should have some backup servers around.
Don't blame BurstNET for not updating your firewall rules right, just contact them so they can sort it out, mate
(BTW, your english is just fine)
Posted by Criot, 08-25-2013, 06:25 PM
Still waiting....
Posted by lonea, 08-25-2013, 06:26 PM The portal works but the SSL doesn't
Posted by PascM, 08-25-2013, 06:31 PM Yeap, portal works but SSL is not
Posted by dnwk, 08-25-2013, 06:33 PM Let's see when their IP is no longer announced by Burst
Posted by lonea, 08-25-2013, 06:37 PM Burst stopped announcing VD's IP already Quote:
Posted by Criot, 08-25-2013, 06:43 PM Their site appears to be down again now.
Posted by S4NDM4NN, 08-25-2013, 06:46 PM It's still working for me.
Now I just wish I knew when the vps nodes were getting booted.
Posted by Mattballew, 08-25-2013, 07:02 PM What program are you using to scan IP ranges? Id like to keep updated as well
Posted by S4NDM4NN, 08-25-2013, 07:05 PM nmap was listed on the previous page. You can use netscan also, but its not nearly as powerful.
Posted by ThespianLogic, 08-25-2013, 07:06 PM I use Angry IP Scanner.
Posted by templaters, 08-25-2013, 07:08 PM MY server with VD just came back online
Posted by FastReturn, 08-25-2013, 07:12 PM Looks like BurstNet has a lot of explaining to do.
Posted by ThespianLogic, 08-25-2013, 07:13 PM
Posted by FastReturn, 08-25-2013, 07:13 PM My server with VD is also now back!
Posted by Encrypted, 08-25-2013, 07:13 PM
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