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Burst.net segment down? (184.82,*?)
| Posted by BudWay, 08-12-2013, 03:54 PM |
Hi,
Any one else having some servers down? |
| Posted by HostcrateCEO, 08-12-2013, 03:56 PM |
Yes. Two of my servers are currently down and have been for close to an hour with no reply via their support ticket. I requested a reboot and they usually respond within half an hour but not this time.
I have a manager who is on the phone attempting contact that way. Hopefully they come back up soon. |
| Posted by BudWay, 08-12-2013, 04:00 PM |
I also have 1 server down.
Is more than 1 hour down now, but I haven't received any response....
Closing fingers to be fixed soon. |
| Posted by HostcrateCEO, 08-12-2013, 04:02 PM |
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In my experience of being with them for years - they are usually pretty quick. Hopefully nothing serious has happened. |
| Posted by BurstNET, 08-12-2013, 04:17 PM |
Possibly your servers are in the relocation process to our new facility, for which notification was sent out last week...
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| Posted by phpdeveloper, 08-12-2013, 04:21 PM |
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Just got off the phone with Burst.net, they said it's relocation too. |
| Posted by HostcrateCEO, 08-12-2013, 04:22 PM |
Quote:
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Originally Posted by BurstNET
Possibly your servers are in the relocation process to our new facility, for which notification was sent out last week...
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I know of only one of my servers that was relocated on July 10th at 9AM for the server that is not down. |
| Posted by HostcrateCEO, 08-12-2013, 04:24 PM |
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They responded via ticket and yep it is the migration. |
| Posted by phpdeveloper, 08-12-2013, 04:25 PM |
Quote:
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Originally Posted by HostcrateCEO
Any idea on how long they said it would take?
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well, they said 1 hr, but you never know. |
| Posted by Insert, 08-12-2013, 10:18 PM |
I have more than 15 servers on BurstNet.
After building the new data center will invent migrating existing servers to the new data center and it just brought me problems. The first migration I completely lost the main HD on one server, the support said it was totally dead, and the server had only 2 months of use. Besides other servers were offline all day use, not answering the support tickets I did not know anything for several hours.
They do not respect customers since migrated 5 servers at once ie, I was almost half of my business offline for several hours.
And the problem did not stop it! Servers that had KVM are today (1 month later) because no KVM seem to have available in the new data center, so I'm not paying for KVM uses it.
This week invented to migrate the rest of the servers, today began migrating servers over 5 and one of this servers offline for over 10 hours and support me no answer, probably ****ed with my server again.
I send messages to the account manager Benji and he just read the message and does not respond, on wednesday will migrate servers and four more will sink my company.
Today BurstNET not recommend anyone else to go and cancel all servers so it can appear to be a company backyard without any professionalism.
I'm from Brazil and wanted to ask if I can make claim on some federal organ on this company so does not run out justice. |
| Posted by ishan, 08-13-2013, 05:36 AM |
Quote:
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Originally Posted by BudWay
Hi,
Any one else having some servers down?
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We also have 2 servers down in the same range and they are supposedly being migrated for the past 20 hours.
No one is picking up calls (both Toll free and normal), no one replying to tickets, no one on chat.
This is worse than the BurstNET network issues pre-2008 |
| Posted by Dant27, 08-13-2013, 06:25 AM |
We had 2 servers in this segment due to be migrated, once came back up pretty quickly but we have another still down. No response to ticket in nearly 3 hours.
As we've got one up it's unlikely to be a network issue and more likely to be a dead drive, but it'd be nice to know either way! |
| Posted by andrewn, 08-13-2013, 06:36 AM |
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same here. many servers down due to migration?! for like 20 hours now. |
| Posted by PeanutHosting, 08-13-2013, 07:08 AM |
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Migrations are tedious tasks i'm sure they will get back to you guys with promising results. |
| Posted by FRH Lisa, 08-13-2013, 07:20 AM |
We have one dedicated server in the 182.82.* range and it's been down since the migrations started yesterday. Unfortunately no ETA.
Looks like traffic is dropping at 209.197.17.130, a Highwinds IP. When I traceroute to our colo rack, the next hop is 209.197.17.134, then Scranton, then Dunmore. So it's a safe bet that the problem is outside their network, and I'm sure they are as frustrated as we are. |
| Posted by Insert, 08-13-2013, 08:08 AM |
Now I have two servers offline, one server without support for more than 23 hours and other too but with response from the support that need a VLAN reconfigured...
My customers are very angry and tomorrow I have more 4 servers to move! |
| Posted by Insert, 08-13-2013, 09:49 AM |
More problems:
Hello,
There appears to be a hardware issue preventing your server from booting (your primary drive is no longer available). At this time, I am forwarding your ticket to our build/repair team for drive testing, and we will have your server back online as soon as possible.
Jeremiah A
NOC Technician
BurstNET Network Operations Center
http://www.burst.net - USA
http://www.burstnet.eu - EU
Follow Us:
@Twitter: https://twitter.com/burstnet
@Facebook: http://www.facebook.com/burstnetinc |
| Posted by Insert, 08-13-2013, 01:46 PM |
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Now 28 hours offline... and couting... |
| Posted by Insert, 08-13-2013, 03:04 PM |
After 4 hours waiting for a simple answer, a technician came and said the same thing that the other technician said that is not done nothing so far and will take longer and still do not know if I lost everything!
-----------
Hello,
I am very sorry for the delay in response. I checked on this server and it is currently offline because it is not booting to the OS. I am going to forward this ticket to our build department so they can check on this issue for you. They will notify you again when they find out what the issue is.
Al K.
NOC Technician
BurstNET Network Operations Center
http://www.burst.net - USA
http://www.burstnet.eu - EU
Follow Us:
@Twitter: https://twitter.com/burstnet
@Facebook: http://www.facebook.com/burstnetinc |
| Posted by FRH Lisa, 08-13-2013, 05:22 PM |
Our server in that range came up about an hour ago. No explanation yet, definitely a little frustrating, and not like BurstNET at all. Fortunately our customer on that server has a backup server in Dallas that he was able to fail over to for the day.
They did tweet earlier that they just brought up Level(3) in the new DC. Maybe that was related? |
| Posted by nkawit, 08-13-2013, 05:45 PM |
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Ever since about 1-3 hour ago we've had many of ours servers intermittently unreachable, sometimes down for 5 mins, sometimes 1 min. Something is certainly not right. |
| Posted by Saket, 08-14-2013, 02:57 AM |
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Point to note is the the Burst reps here usually come blasting away at OP's when they start complaining about burst services and now there is a disgustingly cheap response saying "Maybe they are in the relocation process", which it seems is taking forever and these incompetent guys have stopped responding to numerous client calls and tickets. |
| Posted by nkawit, 08-14-2013, 03:01 AM |
Quote:
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Originally Posted by Saket
Point to note is the the Burst reps here usually come blasting away at OP's when they start complaining about burst services and now there is a disgustingly cheap response saying "Maybe they are in the relocation process", which it seems is taking forever and these incompetent guys have stopped responding to numerous client calls and tickets.
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Agreed there.
I logged a ticket around 10 hours ago ... also no response.
Their ticket response times have gone from 1-2 hours to 1-3 days. May be time to search for another provider really. |
| Posted by ishan, 08-14-2013, 03:10 AM |
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None of our servers have come online after relocation. Some tickets have replies about VLAN misconfiguration and no response after that. 2 servers are down for nearly 48 hours now. |
| Posted by lemon09, 08-14-2013, 04:24 AM |
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My server with them is in the different subnet (66.197.) but it is also down for nearly 7 hours now. Nobody replies in the ticket and aswers the phone call. It is so frustrating. |
| Posted by Rubas, 08-14-2013, 05:01 AM |
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Any updates? |
| Posted by Dant27, 08-14-2013, 05:26 AM |
Quote:
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Originally Posted by Rubas
Any updates?
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The remaining server we had down after the relocation came back up sometime last night (GMT) after they forced a manual FSCK. |
| Posted by hostinginsiders, 08-14-2013, 08:05 AM |
The statements in this thread don't sound good. Especially the ones that claim their servers have been down for as much as 48 hours. However, considering they are moving an entire DC there appear to be relatively few complaints. This doesn't necessarily mean anything since there may be customers having problems that just don't bother writing about them on WHT. Well let's hope the best.
One of our servers is about to be moved in one our. Thankfully I have a backup on a second drive which is only 1 hour old as well as a 15 hour old backup on a remote server. This way if things go totally wrong I can restore the files in another DC.
I just wish we had been notified about a month or two prior to the move. That would have made things easier. |
| Posted by FRH Lisa, 08-14-2013, 08:17 AM |
Quote:
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Originally Posted by hostinginsiders
The statements in this thread don't sound good. Especially the ones that claim their servers have been down for as much as 48 hours. However, considering they are moving an entire DC there appear to be relatively few complaints. This doesn't necessarily mean anything since there may be customers having problems that just don't bother writing about them on WHT. Well let's hope the best.
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Agreed, moving an entire DC is a huge task, especially on the timeframe they're using. For what it's worth, all of our moves except this one went flawlessly. They're giving a 9am - 5pm window for downtime, and we're finding downtime to be more like an hour or two. That's very good, considering they're moving several thousand servers.
This particular case is frustrating because we were down for almost 22 hours BEYOND the maintenance window and received no explanation from anyone until yesterday evening around 3. Fortunately this is atypical of our service level from them. This one incident aside, they've been fantastic to work with. But there comes a point where "I don't have an answer" no longer cuts it for a client whose server is down. That starts to make US look bad. |
| Posted by candy44, 08-14-2013, 08:21 AM |
Updates to situations:
As this thread is specifically about the 184 range, I have started a thread on the ENTIRE outage situation and what is actually being told to people.
Please add stuff that you are being told to that thread and also it includes a recent call an hour ago to them. thanks. I've had to move one server already to another provider. |
| Posted by BurstNET, 08-14-2013, 12:39 PM |
We are currently going thru and making sure all servers that were migrated are online.
If you have a server that is still down, you'll need wait for the ticket to be responded to, or our checks to find it.
All hands are on deck throughout this process, hence why phone delays.
However, PM us your ticket #, and I'll do my best to have it looked at right aways.
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