Ecatel Offline 6-12-13

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Posted by Onessa, 06-12-2013, 09:28 PM
Seems offline both nodes of my collocated stuffs and all ips are tracerouting fine to ams right up to there network possible DC outage?

myserverpanel.net is offline too :/
Code:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                               10.1.10.1 -    0 |  161 |  161 |    0 |    0 |    4 |    0 |
|                           96.120.27.177 -    0 |  155 |  155 |    9 |  175 | 1920 |   27 |
|te-2-3-ur01.chicago301.il.chicago.comcast.net -    0 |  161 |  161 |    9 |   14 |  210 |   10 |
|te-8-3-ur02.chicago301.il.chicago.comcast.net -    0 |  161 |  161 |    8 |   14 |   90 |   13 |
|te-1-8-0-2-ar01.area4.il.chicago.comcast.net -    0 |  161 |  161 |   10 |   15 |   34 |   16 |
|he-3-10-0-0-cr01.350ecermak.il.ibone.comcast.net -    0 |  161 |  161 |   11 |   19 |   34 |   13 |
|pos-1-0-0-0-pe01.350ecermak.il.ibone.comcast.net -    0 |  161 |  161 |   10 |   14 |   35 |   13 |
|            xe-4-0-1.chi11.ip4.tinet.net -   11 |  113 |  101 |    0 |   12 |   29 |   23 |
|            xe-5-1-0.lon10.ip4.tinet.net -    0 |  161 |  161 |  102 |  110 |  168 |  107 |
|                   m247-gw.ip4.tinet.net -    0 |  161 |  161 |  118 |  125 |  182 |  124 |
|           te-1-2-0.bb1.ams1.nl.m247.com -    1 |  157 |  156 |  158 |  177 |  462 |  162 |
|        te-4-1-3557.bb1.ams3.nl.m247.com -    0 |  161 |  161 |  164 |  175 |  466 |  168 |
|                          77.243.179.150 -    0 |  161 |  161 |  107 |  133 |  322 |  109 |
|                   No response from host -  100 |   32 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   32 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   32 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   32 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   32 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   32 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   32 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   32 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   32 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   32 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   32 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   32 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   32 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   32 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   32 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   32 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   32 |    0 |    0 |    0 |    0 |    0 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
anyone else having issues?
Posted by LXJTian, 06-12-2013, 09:30 PM
hello:

I have same issue
Posted by Onessa, 06-12-2013, 09:31 PM
ughhhh Ecatel your killing me smallsss :/
Posted by cmaniac, 06-12-2013, 09:46 PM
I can vouch, I have several dedicated servers through them and they are completely unreachable as of about an hour ago.
Posted by hyutars, 06-12-2013, 09:47 PM
I have the same issues, Ecatel has had a lot of down time recently.
Posted by Onessa, 06-12-2013, 09:51 PM
the fact they dont host the support/status elsewhere so we can be apprised of the whats going on is tacky as hell wish they could do that the very least
Posted by hyutars, 06-12-2013, 10:44 PM
Oh my god still no news?
Posted by Onessa, 06-12-2013, 11:05 PM

Quote:

Originally Posted by hyutars

Oh my god still no news?

not a peep they need to get with it and post an update somewhere
Posted by Onessa, 06-13-2013, 12:28 AM
getting ridiculous now at this point
Posted by Ecatel, 06-13-2013, 12:31 AM
We are sorry for not posting earlier in this topic. There is a problem with fiber equipment at this moment. Because of that a big part of our betwork is offline. Techs are working on a solution. Our wel mean apologies for this matter. It will be solved ASAP.
Posted by Onessa, 06-13-2013, 12:47 AM

Quote:

Originally Posted by Ecatel

We are sorry for not posting earlier in this topic. There is a problem with fiber equipment at this moment. Because of that a big part of our betwork is offline. Techs are working on a solution. Our wel mean apologies for this matter. It will be solved ASAP.

Thanks for the update.

Suggestion:
Do you think in future you could host your support/client areas separately so we can still reach you in event of emergency? Or at the very least your status page with updates?

Almost all host i know of much less DC do this as a standard kinda confusing that you guys don't and it would help keep all the confusion/speculation minimized in future.
Posted by ebuidc_hk, 06-13-2013, 02:30 AM

Quote:

Originally Posted by Ecatel

We are sorry for not posting earlier in this topic. There....

How long the server will online?

all 14 servers offline...
Posted by rxqueen, 06-13-2013, 02:34 AM

Quote:

Originally Posted by ebuidc_hk

How long the server will online?

all 14 servers offline...

I woudl love to know too. Just purchased a few servers 3hrs before they blacked out!
Posted by Ecatel, 06-13-2013, 02:45 AM
Hello!

Staff is working very hard on a solution. There is a problem with a manhole which tech staff is currently fixing. All will be back ASAP.
Posted by ebuidc_hk, 06-13-2013, 02:49 AM

Quote:

Originally Posted by rxqueen

I woudl love to know too. Just purchased a few servers 3hrs before they blacked out!

used Ecatel from 2011,sometimes had a offline,
but this year...
Posted by inaga, 06-13-2013, 03:48 AM
Any updates ecatel...?
Posted by LXJTian, 06-13-2013, 04:01 AM
lot of clients ask what problem, I do not know how to anwser them, I hope ECTAL Can fixed as fast as!
Posted by Onessa, 06-13-2013, 04:16 AM
yeah no **** man its embarrassing as a host when you don't have specific answers for your clients due vague DC delayed replies...especially when its personally owned hardware vs leased stuffs

EDIt:
Seems to be online again woooooooo
Posted by LXJTian, 06-13-2013, 04:48 AM
at this moment ecatel is back online again, thanks

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