ezpz down for three days

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Posted by Lanfr, 05-11-2013, 04:24 AM
if someone has been a customer of ezpz and the server can write SRV14 if the sites work?

Three days are carrying out the transfer of this server, their forum does not work anymore, do not respond to the ticket.

anyone has news server SRV14?
Posted by Lanfr, 05-11-2013, 04:40 AM
the transfer of this server is stopped for several hours, I do not know if they lost the account, do not know anything.

For three days my sites are down.

anyone has news server SRV14?
Posted by WarriorKing, 05-11-2013, 05:08 AM
have you open ticket and asking Dan for your problem reason etc, Im sure he will care about this happen..
Posted by DWS2006, 05-11-2013, 08:10 AM
@Lanfr is the old server still online? If yes, you might want to consider setting your A records to point there, at least until the move is complete. Looks like EzPz creates headaches for users by moving accounts between servers a little too often.
Posted by Lanfr, 05-11-2013, 08:20 AM
no, they disabled the old server, because it was causing overload

however, they have now responded to the ticket, are the letter T transfer, are almost three days that the sites are offline
Posted by avenues, 05-11-2013, 09:27 AM
As a prospective customer its a bit concerning they never respond to such topics on WHT.

I know its just a forum but it can bias an opinion.
Posted by Dan_EZPZ, 05-11-2013, 12:21 PM
Originally this was a planned migration and no downtime was expected, were upgrading a number of our older servers from SATA setups on CloudLinux 5 to a SAS+SSD setup on CL6. Weve already upgraded several servers without any issues or downtime however SRV14 has been a nightmare due to a series of events.

An announcement was sent to all clients a couple of weeks ago with details of the server upgrade and the time this would be started. The new server was setup and tested but ten minutes before the migration was set to take place the old server became unresponsive. The console was showing a kernel panic so the server was rebooted.
Once it came back up there was a lot of work to repair damaged MySQL databases so the transfer was delayed.

We restarted the transfer a few days ago but it was soon clear there was an underlying hardware issue with this server, processes started to get stuck and a drive was showing errors. As we didnt want a repeat of the previous issue and because performance was severely degraded we took the decision to disable access to the old server which would allow the transfer to run at full speed. It's part of the same DNS cluster so as each account is transferred it would be hosted from the new server.

We did try re-enabling access yesterday as the majority of the accounts are already running from the new server however even a moderate amount of traffic caused the transfer to run at a snails pace so it was disabled again. Our main priority is getting the transfer finished so all data is safe rather than have sites loading slowly, the transfer taking weeks to complete and risk losing data to drive corruption.

We have been posting updates to the server status section of our client area, these notifications are also emailed automatically to affected clients. We have also been replying to tickets as fast as we can however due to the number of tickets were getting there are delays. Weve not left anyone in the dark and have been completely transparent.

Im not overly active on these forums anymore as I have a lot of work to do. If you have any issues they would be better directed to a support ticket or to the feedback department rather than through WHT.
Posted by theboylard, 05-11-2013, 01:38 PM
A typical server migration story it appears.
I was on Srv2/cpanel02, and they have just migrated all of us to a new box called cerberus.

Short version, took from 12th April until 4th may before all major issues were sorted. Actual migration took until 27th April, with ioncube issues taking until 4th May to resolve.

Loads of other stuff gone on, very disappointed with EZPZ and I cannot recommend them to anyone currently.
Posted by Losvre, 05-11-2013, 04:06 PM
What I understand with EZPZ is that they have so may servers which means they get a quite a bunch of money every month.

Why the heck they don't invest in top notch hardware and some management hands to help them get everything right.

If they were at the beginning I could understand the financial issues but now....who knows.

Good luck to all
Posted by Lanfr, 05-11-2013, 06:09 PM
Sure, If you have problems would be better directed to a request for assistance or feedback to the department rather than through WHT.

But, no one has responded to me for several hours this morning, so I asked here in the forum if anyone had news server srv14.

In the past, this server has had problems with the database, for 10 days, many customers were without site for this problem.

the problem is that the server is still being transferred, the sites of my clients are offline for four days.

This story makes me really scared, I understand that Dan is doing everything possible, but this is not the way to transfer server, you can not leave many sites offline for a week, is inconceivable.

I am very happy with ezpz, in fact I have many reseller and dedicated, but this transfer is hurting a lot of my company.
Posted by SkyNetHosting, 05-11-2013, 09:23 PM

Quote:

Originally Posted by Lanfr

I am very happy with ezpz, in fact I have many reseller and dedicated, but this transfer is hurting a lot of my company.

If you were happy with them in the past, give them some more time until they get everything sorted out. Normally depending on the IP setup and routing that you have you can even move servers with zero downtime without even customers knowing they have been moved. With that being said, unexpected things happen and sometimes things could go wrong.
Posted by Lanfr, 05-12-2013, 03:56 AM
In fact, I am not criticizing ezpz, at the beginning of the post I asked: anyone has news server SRV14? however, I'm fine with ezpz
Posted by Mike Very Old Geezer, 05-12-2013, 05:03 AM

Quote:

Originally Posted by Dan_EZPZ

Im not overly active on these forums anymore as I have a lot of work to do. If you have any issues they would be better directed to a support ticket or to the feedback department rather than through WHT.

Many of your customers use WHT for reassurance, enlightenment, confirmation, affirmation, and feedback.

Furthermore, a simple apology would help, Dan!

Common courtesy costs nothing
Posted by Lanfr, 05-12-2013, 01:27 PM
However now they are down more than 4 days, sites offline.

Dan writes in tickets for two days, tonight the transfer is complete, in three hours the transfer is complete, however the sites are still offline.

I'm afraid I've lost the sites of my clients.

I repeat the question at the beginning, someone has sites on srv14? you have more information about this issue?
Posted by Losvre, 05-12-2013, 05:34 PM

Quote:

Originally Posted by Lanfr

However now they are down more than 4 days, sites offline.

Dan writes in tickets for two days, tonight the transfer is complete, in three hours the transfer is complete, however the sites are still offline.

I'm afraid I've lost the sites of my clients.

I repeat the question at the beginning, someone has sites on srv14? you have more information about this issue?

few sites of mine are still down, as far as I know some sites are difficult to transfer due to complications of mysql but they will do it manually with no ETA.

My critical sites are on my server now. I use a reseller only for testing and because of these things happening at the moment.

If you are serious about business take your own vps/dedi.
Posted by Lanfr, 05-12-2013, 06:46 PM
I use already dedicated, but I can not transfer these accounts, because the old server is not working.
Posted by Lanfr, 05-13-2013, 05:42 AM
no I do not have a backup, because they sell with their R1Soft reseller plans, but on this server R1Soft does not work.

However, the sites are still down, 6 days.
Posted by Stuart_c, 05-13-2013, 09:02 AM

Quote:

Originally Posted by Dan_EZPZ

due to the number of tickets were getting there are delays.

LOL the fake stats on ur home page still says 5-8 min avg response
Posted by Lanfr, 05-14-2013, 06:54 AM
After a week of down, many sites still do not work, many sites give error: Database connection error (2): Could not connect to MySQL.

I think that this situation is out of hand in ezpz.

They are always trying to improve, but they have always problems with mail, ip banned, down, and more.

I have many reseller with these, I gave him more confidence for their work, I was wrong.

My advice if you are looking for a Reseller smoothly, stay away from ezpz, search another company.
Posted by Lanfr, 05-14-2013, 10:41 AM
Yes, of course, the problem is that I still have many sites down by a week, and they do not respond for several hours, they do not care

I do not know who I'm dealing with, if they are children

do not respond, their behavior is very unprofessional

here I close my speech in this post
Posted by avenues, 05-14-2013, 12:04 PM
so, you would remove them from my list of possible hosts.

Disappointing as their packages seem very good.
Posted by Losvre, 05-14-2013, 02:17 PM

Quote:

Originally Posted by Lanfr

Yes, of course, the problem is that I still have many sites down by a week, and they do not respond for several hours, they do not care

I do not know who I'm dealing with, if they are children

do not respond, their behavior is very unprofessional

here I close my speech in this post

Not sure why you say that.

One thing that is definitely working at EZPZ is that they answer in less than 5 min, most of the times.

For other things I would agree that they are not that good lately.
Posted by Lanfr, 05-14-2013, 04:26 PM
it is true, usually ezpz responds in 5 minutes, confirm.

But with this transfer respond after several hours, and the sites still do not work.

In my opinion, they are trying to recover the sites and they fail to server problems. But, if they fail to recover the data is only their fault, because they sell reseller plans with R1Soft, and this server did not R1Soft. How can you have a server with 1000 accounts without a backup? I have contacted several times ezpz asking to install the backup, have never installed. I felt I was in danger without backup, in fact, about a month ago many sites have remained offline for 10 days due to problems mysql, now seven days down, if they had a backup could restore the sites.

I do not know what to think.
Posted by Trip, 05-14-2013, 04:51 PM
I know what to think.

I would think myself right on out of there and over to a requisite alternative, price irrelevant, and invest time otherwise spent in the forums asking what to think into my web content and business.

But hey, to each their own.
Posted by Host4Geeks-Kushal, 05-14-2013, 05:41 PM

Quote:

Originally Posted by Trip

I know what to think.

I would think myself right on out of there and over to a requisite alternative, price irrelevant, and invest time otherwise spent in the forums asking what to think into my web content and business.

But hey, to each their own.

You are an intelligent guy!
Posted by cd/home, 05-14-2013, 06:07 PM

Quote:

Originally Posted by SkyNetHosting

It would be very hard to maintain a 5 minute average response time for any host,definitely not for many days for all customers

Can be done quite easily if the correct notifications are available
Posted by sam9000, 05-14-2013, 06:11 PM

Quote:

Originally Posted by Dan_EZPZ

we took the decision to disable access to the old server which would allow the transfer to run

that's quite shocking mate. I find it surprising that you feel its okay to shut off access to the server for days and let god knows how many websites stay down and people that depend on their website for income all stay down while you decide how to move some files around.

Looks at hosts like hostgator, hawkhost, mdd, innohosting etc and you don't see them having these issues and they all have loads of servers. I think there is more to this story than is being let on; either that or just plain incompetence; sorry to be harsh but it irks me when hosts do as they please; feed a bunch of bs and expect peeps to just take it. Your actions have consequences and affect other people and other peoples lives mate.
Posted by nokhost, 05-14-2013, 09:05 PM
I am facing with a very slow uploads from sites. They take so much time and when they are up, contents are missing? Any1 having the same problem too???

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