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Innohosting UK56 Server DDos
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Posted by AlienPress, 03-26-2013, 11:29 AM Innohosting UK56 server is currently down Quote:
UK56 outage
Posted by Chris W. on 25 March 2013 06:53 PM
We finally received notification from the datacenter regarding UK56. Uk56 was receiving a large DDOS and has been null routed by the DC as it was affecting the network. More information will follow as it comes in.
Update: The Datacenter originally stated the null would be in place for seven days but was discussed and later agreed to release the null "in a few hours" to see if the attack is over. We will update you further if anything more happens.
Update 2: The DC removed the null route while we continue to monitor. Currently the attack has subsided
Posted by AlienPress, 03-27-2013, 08:09 AM 3rd day and still no access to our websites, it seems innohostings only remedy for a ddos is to turn the server off and hope for it to go away
Thanks guys
Posted by tdss, 03-27-2013, 09:53 AM Over 48 hours without service!!! I am counting loses...
Posted by LankapartnerHost, 03-27-2013, 09:56 AM Very bad experience. some DCs null route Servers on DDOS , but some not.
Posted by AlienPress, 03-27-2013, 10:09 AM They now say i cannot have access to my external backups, for security reasons as they will not be able to verify who i am until the server is back online.
I thought the point of backups was to provide them to your customers in times like this? I originally wanted them so i could purchase a vps from these guys and restore it there, now i want them so i can leave, but doubt there are any backups at all.
Posted by tdss, 03-27-2013, 10:15 AM I am considering moving to - being in such a helpless situation without any possibility to do anything, just asked to wait is not really acceptable.
They are doing a good service on a daily basis so I hope they will learn from this and provide some plan-b in the future in case this situation would happen again. If not.. I am moving too.. - not sure where yet.
Posted by Patrick, 03-27-2013, 10:39 AM Just remember, wherever you guys move to this can happen there as well unless they are on a DDoS protected host which is a lot more $$$ which is then passed onto the customers, and I bet a lot of you wouldn't want to pay the difference.
Most, dare I say at least 90% of hosting providers are vulnerable to these sorts of DDoS attacks... if some pathetic loser wants to keep an average host down and attack them, they can.
Posted by tdss, 03-27-2013, 10:46 AM
Posted by AlienPress, 03-27-2013, 10:58 AM
Most, dare I say at least 90% of hosting providers are vulnerable to these sorts of DDoS attacks... if some pathetic loser wants to keep an average host down and attack them, they can.they could do, i have another client on uk12 he said, he'd take my sites on his account while its down, but i doubt innohosting have off server backups, otherwise this could have been easily doneQuote:
Posted by Patrick, 03-27-2013, 11:07 AM
InnoHosting have dedicated servers and colocated servers from certain providers. Some of those providers will filter DDoS attacks and some will flat out null route the traffic. However, some of the providers who filter the DDoS attacks will only do so up until a certain point then after that the attack is null routed.
Depending on the provider, they might have null routed ALL traffic to that server instead of a single IP address being attacked which means they cannot give you a backup because they themselves cannot log in. Again, it depends on the provider. Some will only null route the IP that is receiving the DDoS attack which is the preferred method but others will flat out null route every IP making it impossible to do anything / work around.
DDoS attacks are so frustrating, you would think in 2013 there would be a viable solution to everyone that doesn't cost an arm and a leg... ;(
Posted by Patrick, 03-27-2013, 11:10 AM
I mean sure, they COULD move users to another server by using off site backups to create those accounts but that is insanely time consuming and the off site backups might be out of date. It would create a huge, huge mess and I can certainly understand why they wouldn't take that route. The best solution would be to keep everyone on the same server and get the IP addresses changed to restore service, but again, it all depends on who they have for a network provider. Some want to work with us, the hosting providers, some could care less and like to make you wait until the attack stops which could be many days.
Posted by AlienPress, 03-27-2013, 11:33 AM
InnoHosting have dedicated servers and colocated servers from certain providers. Some of those providers will filter DDoS attacks and some will flat out null route the traffic. However, some of the providers who filter the DDoS attacks will only do so up until a certain point then after that the attack is null routed.
Depending on the provider, they might have null routed ALL traffic to that server instead of a single IP address being attacked which means they cannot give you a backup because they themselves cannot log in. Again, it depends on the provider. Some will only null route the IP that is receiving the DDoS attack which is the preferred method but others will flat out null route every IP making it impossible to do anything / work around.
DDoS attacks are so frustrating, you would think in 2013 there would be a viable solution to everyone that doesn't cost an arm and a leg... ;(Well if the backups are out of date there is a bigger issue of mis-selling here because their site clearly states daily + weekly offsite backups.Quote:
I mean sure, they COULD move users to another server by using off site backups to create those accounts but that is insanely time consuming and the off site backups might be out of date. It would create a huge, huge mess and I can certainly understand why they wouldn't take that route. The best solution would be to keep everyone on the same server and get the IP addresses changed to restore service, but again, it all depends on who they have for a network provider. Some want to work with us, the hosting providers, some could care less and like to make you wait until the attack stops which could be many days.
I keep my own backups but several of my database pull dynamic data in on hourly basis which isn't possible for me to backup constantly
Posted by HostClimb, 03-27-2013, 11:34 AM Support replied me the following. Very frustrating moment.Quote:
Unfortunately the Datacenter is now forcing a 24 hour disconnect window in hopes the attackers end the attack permanently.
Posted by Patrick, 03-27-2013, 11:39 AM
I keep my own backups but several of my database pull dynamic data in on hourly basis which isn't possible for me to backup constantly
Either way, what a horribly frustrating situation. Rameen is a great guy so I trust he's doing everything he can right now. Unfortunately, when you don't own your own data center or network you are at the mercy of other parties sometimes.
Posted by AlienPress, 03-27-2013, 11:45 AM If the backups are offsite then it should be possible to move clients, there is nothing null routing them to their backup servers! Yes it may be time consuming to move over everyones accounts, but im asking them to provide mine to me to use elsewhere, originally on there own service.
I dont think the answer is to tell people if you dont own your own DC it's your own fault, Alienpress is a web design and development studio, we don't need/want our own facility
Posted by HostClimb, 03-27-2013, 03:13 PM I got reply from Chris 3hrs ago. Still no update after 3hrs.Quote:
We will be requesting for the null to be removed within the next hour or two.
Posted by tdss, 03-27-2013, 04:08 PM 24h null from yesterday is removed right now and my services are working. keep your fingers crossed!
Posted by AlienPress, 03-27-2013, 04:10 PM Time to download my backups, get a refund on the SLA and find another host i think, fingers crossed
Posted by juliancom, 03-28-2013, 03:29 AM We were also on UK56 and had our website, development server and emails down for 48 hours.
The most frustrating experience during this time has been the extreme lack of support. We contacted live support, sent tickets, called.
Support was only able to tell you that the DC had decided to cut the server off the grid for 24 hours. Not when these 24 hours came into effect, nor when it would end.
We've been with many different hosts for the last 10 years, and clearly next time we will go with someone even smaller. Someone who will have physical access to the server and who can take a backup and put us up on different server. Not someone who is in hands of a datacenter. The initial message on the sadly very information-limited status post from Innohosting made it sound like we, the customers, should be happy that they managed to "negotiate" the down time from 7 days (!) to a few hours (which turned out to be two days).But in the end, we would even have considered staying on as a customer, not spending time on finding a new host, moving all files, database, and domain names, if they would at least have shown that they felt bad for us, perhaps offered us some extra time on our account. But almost no replies during this time, besides very generic ones from tech support who were "waiting for management's feedback".Quote:
The Datacenter originally stated the null would be in place for seven days but was discussed and later agreed to release the null "in a few hours"
And then a final reply once the server is up again from Chris who claims:Well, allow me to disagree. Your website was fine and dandy, so you were very far from our situation where customers have emailed us for two days and the email would not bounce, only they wouldn't get a reply.Quote:
"...we're in the same situation as you on this one as there was nothing we could as the level of attack was also affecting the DC's network".
Then his final words:And on that bright note we leave Innohosting, looking for a new host. Any suggestions recommended, please let us know.Quote:
"On the brighter side, the server has been accessible for most of the day without further attacks."
Posted by CyberHostPro, 03-28-2013, 07:15 AM HI
IF this isn't something that happens too often maybe give Innohosting a chance to resolve it! DDOS is one of them area's thats hard to resolve! Good luck to them fixing it!
Posted by AlienPress, 03-28-2013, 08:46 AM they were totally in control of how they handled themselves on support with customers, the main reason for feeling so let down is the contrast to innohostings usual high level of support
Posted by IH-Rameen, 03-28-2013, 09:07 AM Hello,
Firstly I would like to apologise for the inconvenience everyone has experienced. As others have said on this thread - a DDoS can happen to any host, and what you experienced can, and the chances are, you will experience multiple times during your lives. DDoS's do happen.
The UK56 server is a very reliable server. This is the first time we have experienced a DDoS on our UK network in nearly 10 years. That doesn't happen by co-incidence. It is because we work very hard in screening the orders we activate, and auditing the servers on a regular basis to ensure the content we host abides by our terms of service + a lot more.
I understand many are frustrated with this situation, but it is vital to understand - these things do happen and there isn't much we can do regardless of what we own and don't own. Unlike a lot of hosts, we own quite a lot of our equipment - many just rent. That said, there is no impact on the customer between renting and owning the equipment. Even if you own the entire DC, there isn't much you can do still because the DDoS will still happen.*ALL* DC's will null route the IP if the DDoS begins disrupting other customers in the facility, regardless if it is a DDoS protected service or not. If the DDoS overwhelms whatever protection is there, they will null route.Quote:
I thought the point of backups was to provide them to your customers in times like this? I originally wanted them so i could purchase a vps from these guys and restore it there, now i want them so i can leave, but doubt there are any backups at all.If a null route has been placed for 24hrs, then there isn't much we can do about it nor much of an update to provide.Quote:
Still no update after 3hrs.There has been no lack of support. You were able to contact us by telephone, chat and ticket. However in all cases you were told it's a DDoS. We don't know when it will end.Quote:
We've been with many different hosts for the last 10 years, and clearly next time we will go with someone even smaller. Someone who will have physical access to the server and who can take a backup and put us up on different server. Not someone who is in hands of a datacenter. The initial message on the sadly very information-limited status post from Innohosting made it sound like we, the customers, should be happy that they managed to "negotiate" the down time from 7 days (!) to a few hours (which turned out to be two days).
It would make no sense for us to take the drives out of one server and stick it into another. Things aren't so simple. If we take the drives out and stick it into another server, the attack simply shifts onto the new server because it is the IP address being targeted. The IP's would be switched from one server to another and hence divert the attack to the new server.
We can change the IP, but we'll need to do this for all your websites. But all that will happen then is the attack will shift onto the new IP.I'm a bit lost here, how are we to show "we feel bad for you". We're not exactly jumping for joy here. Attack like these cost us a lot of money, tie up a lot of resources and don't do much good for our reputation either. We are in the same boat as our customers.Quote:
if they would at least have shown that they felt bad for us, perhaps offered us some extra time on our account. But almost no replies during this time,
Well, allow me to disagree. Your website was fine and dandy, so you were very far from our situation where customers have emailed us for two days and the email would not bounce, only they wouldn't get a reply.
Companies such as PayPal, Visa, Mastercard have all experienced DDoS attacks - and all of them have suffered extended amount of downtime knocking their sites offline for quite a bit of time. This isn't to justify or make it right that a DDoS happened, but my point is - no matter how large a company and no matter how small - regardless of what you own or what financial resources you etc. A DDoS can happen at any time - there isn't much you can do to stop it and when it happens it is more or less the waiting game.
We have been in this industry for a very long time - we have experienced DDoS attacks before - but in total, we have experienced maybe 3 or 4 serious DDoS attacks - but this being the first outage of this length and the first DDoS outage on our UK servers in our 10 year history. They aren't common with us and when they do happen, we know how to play it out. We know what can be done and what cannot be done. We're realistic with the solutions. How this was handled was the best possible way we could have handled it - there was no other or better alternative solution.
I understand customers will leave us over this, I know many will see my reply above and become even more frustrated with what I have to say and some will yell at me as a way to vent their frustration - but facts are facts and you can look at this in any perspective you want - but ultimately, how this was handled, was the best way of it being handled, even though it might not seem like that right now.
Posted by Host4Geeks-Kushal, 03-28-2013, 10:52 AM
Firstly I would like to apologise for the inconvenience everyone has experienced. As others have said on this thread - a DDoS can happen to any host, and what you experienced can, and the chances are, you will experience multiple times during your lives. DDoS's do happen.
The UK56 server is a very reliable server. This is the first time we have experienced a DDoS on our UK network in nearly 10 years. That doesn't happen by co-incidence. It is because we work very hard in screening the orders we activate, and auditing the servers on a regular basis to ensure the content we host abides by our terms of service + a lot more.
I understand many are frustrated with this situation, but it is vital to understand - these things do happen and there isn't much we can do regardless of what we own and don't own. Unlike a lot of hosts, we own quite a lot of our equipment - many just rent. That said, there is no impact on the customer between renting and owning the equipment. Even if you own the entire DC, there isn't much you can do still because the DDoS will still happen.
*ALL* DC's will null route the IP if the DDoS begins disrupting other customers in the facility, regardless if it is a DDoS protected service or not. If the DDoS overwhelms whatever protection is there, they will null route.
Of course we perform offsite backups and on many servers we actually perform backups to two different locations and maintain to different sets of backups.
If a null route has been placed for 24hrs, then there isn't much we can do about it nor much of an update to provide.
There has been no lack of support. You were able to contact us by telephone, chat and ticket. However in all cases you were told it's a DDoS. We don't know when it will end.
This is completely wrong. If the server is being targeted and attacked, it would have been done because of something on that server. Usually it is something controversial or something someone found offended. Sometimes it can be a competitor to a business on that server.
It would make no sense for us to take the drives out of one server and stick it into another. Things aren't so simple. If we take the drives out and stick it into another server, the attack simply shifts onto the new server because it is the IP address being targeted. The IP's would be switched from one server to another and hence divert the attack to the new server.
We can change the IP, but we'll need to do this for all your websites. But all that will happen then is the attack will shift onto the new IP.
I'm a bit lost here, how are we to show "we feel bad for you". We're not exactly jumping for joy here. Attack like these cost us a lot of money, tie up a lot of resources and don't do much good for our reputation either. We are in the same boat as our customers.
Companies such as PayPal, Visa, Mastercard have all experienced DDoS attacks - and all of them have suffered extended amount of downtime knocking their sites offline for quite a bit of time. This isn't to justify or make it right that a DDoS happened, but my point is - no matter how large a company and no matter how small - regardless of what you own or what financial resources you etc. A DDoS can happen at any time - there isn't much you can do to stop it and when it happens it is more or less the waiting game.
We have been in this industry for a very long time - we have experienced DDoS attacks before - but in total, we have experienced maybe 3 or 4 serious DDoS attacks - but this being the first outage of this length and the first DDoS outage on our UK servers in our 10 year history. They aren't common with us and when they do happen, we know how to play it out. We know what can be done and what cannot be done. We're realistic with the solutions. How this was handled was the best possible way we could have handled it - there was no other or better alternative solution.
I understand customers will leave us over this, I know many will see my reply above and become even more frustrated with what I have to say and some will yell at me as a way to vent their frustration - but facts are facts and you can look at this in any perspective you want - but ultimately, how this was handled, was the best way of it being handled, even though it might not seem like that right now.is all all I can say!
Fact is fact, no one can hide it.
Posted by calamine, 03-28-2013, 11:16 AM the worst thing with these damned DDOS is even the best go down. jus look the spamhaus vs *********** incident . it slowed the freaking internet
Posted by tdss, 04-02-2013, 09:44 AM In the meantime, we are null-routed again....
Posted by IH-Rameen, 04-02-2013, 10:54 AM
We're exploring and exhausting all viable options.
Posted by tdss, 04-02-2013, 03:34 PM Thanks Rameen - your update is really appreciated. Fingers crossed.
Posted by AlienPress, 04-03-2013, 08:25 AM
We're exploring and exhausting all viable options.
I really dont care if innhosting was good in the past, a host is always judged on their current situation and level of support.
And all that at the moment is terrible for the past two week there has only been a few days that have been accessible to the server, other days it was completely down or intermittently timing out.
All i wanted inno to do was to restore my backups onto a vps package, now rameen how many people want to upgrade in a ddos attack rather than just leave your sorry company?
But no you and your techs didnt want to know or help, you keep saying to me i have to verify who i am, even though im using the same support account i've used since i signed up nearly a year ago, and you never asked me to verify who i was before when i asked for support and you logged into my accounts made changes no questions asked, so what was different then to now?
I can understand maybe at start not wanting to do this as the issue might have been resolved and would have been more effort than needed but this incident has been going on now for 8days, All i want to do is provide my clients the level of support and service i was hoping to get from you.
Do you think im small and insignificant to you just because im one customer! so what if im one customer you and your incompetence are costing me and my clients money, i have £ thousands of pounds worth of development work to do which i cant do, and my biggest clients business are loosing money but you dont care about that do, now you want to change me for my own backups because you cant provide a service rameen your sick in the head.
Yes DDos cant be helped nd even the biggest and best go down yada yada yada yawn i dont care, what i care about is your lack support and the air of arrogance you and your staff have.
I've now made a complaint to trading standards and would urge other customers to do so too
http://liverpool.gov.uk/Business/tra...andards-issue/
Posted by MrGeneral, 04-03-2013, 01:59 PM
I really dont care if innhosting was good in the past, a host is always judged on their current situation and level of support.
And all that at the moment is terrible for the past two week there has only been a few days that have been accessible to the server, other days it was completely down or intermittently timing out.
All i wanted inno to do was to restore my backups onto a vps package, now rameen how many people want to upgrade in a ddos attack rather than just leave your sorry company?
But no you and your techs didnt want to know or help, you keep saying to me i have to verify who i am, even though im using the same support account i've used since i signed up nearly a year ago, and you never asked me to verify who i was before when i asked for support and you logged into my accounts made changes no questions asked, so what was different then to now?
I can understand maybe at start not wanting to do this as the issue might have been resolved and would have been more effort than needed but this incident has been going on now for 8days, All i want to do is provide my clients the level of support and service i was hoping to get from you.
Do you think im small and insignificant to you just because im one customer! so what if im one customer you and your incompetence are costing me and my clients money, i have £ thousands of pounds worth of development work to do which i cant do, and my biggest clients business are loosing money but you dont care about that do, now you want to change me for my own backups because you cant provide a service rameen your sick in the head.
Yes DDos cant be helped nd even the biggest and best go down yada yada yada yawn i dont care, what i care about is your lack support and the air of arrogance you and your staff have.
I've now made a complaint to trading standards and would urge other customers to do so too
http://liverpool.gov.uk/Business/tra...andards-issue/
I too am hosted on uk56, I receive complaints from my clients, I explain the situation, them, being tech savvy, immediately accept the situation. I lost 2 clients, and I do have a few dozens, 2 clients that were looking for 100% uptime, those clients, were no close paying for dedicated DDoS protected hosting.
One thing I've always loved about innohosting, is that they're completely transparent. They pass you all the details they can, and right now, they're looking for a better solution (it actually seems they've already found it and we're going to migrate to another server).
I'm sure they will compensate all their uk56 clients for this, even though its not their fault. DDoS protection costs thousands, not hundreds of dollars, and you're paying for DDoS protected hosting.
Now about the backup solutions.. I know some of their servers run R1Soft, etc... I'm sure they have backups in place.
Just give them a few more hours to sort it out. Trust them. I trust them and I've been with them for almost 2 years. Damn, 2 years.
Posted by sanctzone, 04-03-2013, 06:14 PM Subscribed.
I want to know when the data is transferred, all we can do is wait it out at this point.
Posted by IH-Rameen, 04-03-2013, 07:06 PM
I want to know when the data is transferred, all we can do is wait it out at this point.
Posted by sanctzone, 04-03-2013, 07:08 PM ok thanks rameen
Posted by IH-Rameen, 04-03-2013, 09:02 PM Due to the tools available to us at the new facility, the tireless efforts of our techs (namely our tech lead Chris) in working through this consistently and non-stop - we have found the target of the DDoS. They're on their own IP address and that particular IP has been nulled. All other sites as such will function as normal.
Don't want to jump the gun, but we're fairly confident this is now resolved.
Posted by sanctzone, 04-03-2013, 09:10 PM thanks for the update again.
im able to get into whm and cpanel now using the new IP address for the UK server in the browser.
Posted by grid8net, 04-04-2013, 03:48 AM I too was on uk56 It seems that yesterday the copy to the new server was done, but i am experiencing again problems with the servers.
Posted by sanctzone, 04-04-2013, 03:52 AM
Posted by grid8net, 04-04-2013, 04:05 AM this is too frustrating i have lost big clients
Posted by tdss, 04-04-2013, 05:34 AM Big clients are usually the first ones to leave in such a situations.
All my sites are working right now and I am not experiencing any issues EXCEPT outgoing mail is not working.
I am sure someone from InnoHosting is working on it currently with another cup of coffee...
Posted by sanctzone, 04-04-2013, 05:37 AM
All my sites are working right now and I am not experiencing any issues EXCEPT outgoing mail is not working.
I am sure someone from InnoHosting is working on it currently with another cup of coffee...
Posted by grid8net, 04-04-2013, 06:17 AM as they told me from live chat the migration is still in progress...
i am continuing to loose clients, anyone can suggest another reseller ?
Posted by sanctzone, 04-04-2013, 06:23 AM
Might explain the intermittent behaviour im seeing.
Posted by grid8net, 04-04-2013, 06:25 AM
Might explain the intermittent behaviour im seeing.
Posted by sanctzone, 04-04-2013, 06:27 AM thanks for reply
Posted by IH-Rameen, 04-04-2013, 08:43 AM Anyone with issues, please PM me your ticket ID's for me too look into/escalate.
The migration is complete.
Posted by MrGeneral, 04-04-2013, 10:44 AM My websites are indeed online, and running just fine :-)
Posted by tdss, 04-04-2013, 11:11 AM
FTP server is not working currently also.- edit. working now.
I've lost a lot of time on this whole thing guys...
Posted by IH-Rameen, 04-04-2013, 11:33 AM
FTP server is not working currently also.- edit. working now.
I've lost a lot of time on this whole thing guys...
Naturally, we're experiencing a high volume of tickets, so resolution of issues will be a little slower than normal until things settle.
Posted by tdss, 04-04-2013, 11:40 AM I can cnofirm that right now all of my services (inlcuding SMTP) are working now.
But still 40 minutes ago it didn't. ;-)
Thanks for quick answer Rameen.
Posted by cyanhosting, 04-04-2013, 04:03 PM still nothing works for me
Posted by tdss, 04-04-2013, 04:09 PM @cyanhosting: Did you changed your domains configuration to the new DNS names?
Posted by cyanhosting, 04-04-2013, 04:13 PM @tdss yes i did but still nothing
Posted by IH-Rameen, 04-04-2013, 09:36 PM
I can see that you've PM'd me your ticket ID, so I'll get back to you via ticket.
Posted by AlienPress, 04-05-2013, 05:12 AM i wouldn't criticise innohosting on a public forum any more because they use it against you on a support ticket this company are a joke,
Because i rang trading standards to get an a opinion on my rights regarding this matter they have kicked me off their hosting and still refusing to give me my backs or allow me access to the server to generate my own
anyone running a serious business should think twice about using this awful con artist company
Posted by calamine, 04-05-2013, 05:20 AM IH is no con artist company. u may have rubbed IH the wrong way ..but as ur reporting if IH has ur backups as hostage then it is unfair. whether they accept ur business or not is their privilege but to deny backups.. that is not fair.
With the kind of good reputation IH / Rameen have, I hope he will do the necessary to resolve the problem amicably by letting u access the backups.
Posted by techjr, 04-05-2013, 05:54 AM
Because i rang trading standards to get an a opinion on my rights regarding this matter they have kicked me off their hosting and still refusing to give me my backs or allow me access to the server to generate my own
anyone running a serious business should think twice about using this awful con artist company
It's like going into a restaurant every day and saying their service sucks, eventually they are going to get sick of it and not serve you anymore if it's an issue out of their control at the time.
Posted by MrGeneral, 04-05-2013, 06:45 AM
It's like going into a restaurant every day and saying their service sucks, eventually they are going to get sick of it and not serve you anymore if it's an issue out of their control at the time.
Indeed. I support your comment.
And I highly doubt InnoHosting would kick any client out with no reason. Makes no sense. Not only they're always polite, but as very transparent as well.
Posted by MrGeneral, 04-05-2013, 06:47 AM
FTP server is not working currently also.- edit. working now.
I've lost a lot of time on this whole thing guys...
DNS Cache, maybe?
Anyway, it's working now!
And even faster.
Posted by AlienPress, 04-05-2013, 05:21 PM
It's like going into a restaurant every day and saying their service sucks, eventually they are going to get sick of it and not serve you anymore if it's an issue out of their control at the time.
go live in north korea
[QUOTE=MrGeneral] but as very transparent as well.[\QUOTE]
So when i asked to pay to upgrade to a vps, and could you restore my backups from my reseller account i can provide proof who i am and that i own the accounts by providing the account passwords they refused? or is that they just don't have backups? are they transparent when they broke the sla and refuse to give me a refund for last months hosting, yet still charged me for this months hosting and then said they wont host me or return my data?
Posted by IH-Rameen, 04-05-2013, 07:09 PM
go live in north koreaActually, it is when we receive comments such as:Quote:
So when i asked to pay to upgrade to a vps, and could you restore my backups from my reseller account i can provide proof who i am and that i own the accounts by providing the account passwords they refused? or is that they just don't have backups? are they transparent when they broke the sla and refuse to give me a refund for last months hosting, yet still charged me for this months hosting and then said they wont host me or return my data?And when you swear at our staff, insult them, send abusive comments to them that triggers us to terminate your account.Quote:
Sorry i dont give a f*** if it takes you along time to get my f****** backups
We let the legal threats go, we also let the $200+ of unpaid bills you owe us from previous account go as well - but our staff have the right to work in an non-abusive environment. There is no need to swear at them, no need to insult them and no need to be abusive and aggressive towards them either. After all this, you still refuse to migrate your accounts to another provider?! Why do you continue to be so abusive towards us, yet refuse to find another provider? The answer is quite simple - you know very well that the level of service and dedication our staff provides is unmatched by any other provider.
We have been very lenient towards you James, however if you insist on playing silly games, insulting my staff and sending abusive comments - then we're happy to co-operate. I can just as easily stop being so lenient, stop being generous and also pursue you for the $200+ of unpaid bills you have with us as well.
I haven't got time do be dealing with children. Make your choice and stick with it.
Posted by sanctzone, 04-06-2013, 08:16 AM Thankyou to innohosting and their techs for taking the time to sort out the joomla sites on my reseller account after the server move, much appreciated.
Posted by MrGeneral, 04-06-2013, 09:03 AM [QUOTE=AlienPress;8632784]So calling a goverment funded body whos service is to advise consumers on matters like this is something to be punished?
go live in north koreaQuote:
So when i asked to pay to upgrade to a vps, and could you restore my backups from my reseller account i can provide proof who i am and that i own the accounts by providing the account passwords they refused? or is that they just don't have backups? are they transparent when they broke the sla and refuse to give me a refund for last months hosting, yet still charged me for this months hosting and then said they wont host me or return my data?
So, now Rameen told us a little more about your story, and I guarantee you that:
1 - I wouldn't let that 200$ bill go away.
2 - First time you try to get abusive to my staff, I'd get you out of my servers.
And actually, I'm pretty sure 90% of the hosting companies would do the same. You're just trying to blame innohosting but you forget to tell us the whole story.
Please, refrain, calm down, think about both sides, not only yours. Education is appreciated, as so is "common sense".
Posted by MrGeneral, 04-06-2013, 09:04 AM
And when you swear at our staff, insult them, send abusive comments to them that triggers us to terminate your account.
We let the legal threats go, we also let the $200+ of unpaid bills you owe us from previous account go as well - but our staff have the right to work in an non-abusive environment. There is no need to swear at them, no need to insult them and no need to be abusive and aggressive towards them either. After all this, you still refuse to migrate your accounts to another provider?! Why do you continue to be so abusive towards us, yet refuse to find another provider? The answer is quite simple - you know very well that the level of service and dedication our staff provides is unmatched by any other provider.
We have been very lenient towards you James, however if you insist on playing silly games, insulting my staff and sending abusive comments - then we're happy to co-operate. I can just as easily stop being so lenient, stop being generous and also pursue you for the $200+ of unpaid bills you have with us as well.
I haven't got time do be dealing with children. Make your choice and stick with it.
Legal threats, unpaid bills and a really bad education.
I'd definitely terminate his account in 1 second.
Posted by tdss, 04-13-2013, 10:47 AM @Rameen could you please check on HAB-100-85464 ticket? I believe there could be something wrong with ftp server configuration but can't get it trough... Literaly I cannot upload any larger package of files into server on any of my machines and on any of my 2 ISPs. FTP upload works great on other server (different company) with the same hardware/software configuration.
Thanks in advance
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