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Webbycart is down / unreachable
| Posted by tenletters, 02-28-2013, 02:46 PM |
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Does anyone know how to contact these people? Their whole business and hundreds (or probably thousands) of websites are down. |
| Posted by ReliableNode, 02-28-2013, 03:02 PM |
Try opening a support ticket, as it seems they have private whois.
Edit:
Maybe, they own the .net domain!
http://who.is/whois/webbycart.net |
| Posted by tenletters, 02-28-2013, 03:05 PM |
Quote:
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Originally Posted by Harrier Host
Try opening a support ticket, as it seems they have private whois.
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I would, except it's all down except their main site which came back up a few minutes ago. Can't get to the client portal, can't get to any way of contacting them.
I have posted on their facebook page and also sent a message on twitter.
They must all be busy with other things rather than communicating with their customers. |
| Posted by ReliableNode, 02-28-2013, 03:09 PM |
Quote:
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Originally Posted by tenletters
I would, except it's all down except their main site which came back up a few minutes ago. Can't get to the client portal, can't get to any way of contacting them.
I have posted on their facebook page and also sent a message on twitter.
They must all be busy with other things rather than communicating with their customers.
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Also, try sending a PM to WebbyCart.
http://www.webhostingtalk.com/member.php?u=197190 |
| Posted by tenletters, 02-28-2013, 03:11 PM |
Quote:
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Originally Posted by Harrier Host
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Good idea! Thanks! |
| Posted by tenletters, 02-28-2013, 03:38 PM |
I received an email response saying they are working on it. Thought I'd post it here in case anyone else is interested. The exact email:
"Hi,
We will update you via email.
We are working to get everything back up on our side.
Regards"
... |
| Posted by RSS-Artie, 02-28-2013, 04:53 PM |
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I used to use them for Backups and to say the least, I ran away after 2-3 months. |
| Posted by LampNetworks, 02-28-2013, 05:11 PM |
I'm also having problems, the last 4 hourly backups have failed:
ssh: Could not resolve hostname Name or service not known
rsync: connection unexpectedly closed (0 bytes received so far) [sender]
rsync error: unexplained error (code 255) |
| Posted by tenletters, 02-28-2013, 05:32 PM |
I'm getting emails from them. 3 so far in response to my queries. But unfortunately, all email contact has been "We will keep you updated". No detail and no estimated time until up and running.
I have staff coming in to work to sit around and wait for ..... hours or days or weeks..?
I think I need to shift my website to AWS or something similar. |
| Posted by XTremo, 02-28-2013, 05:36 PM |
I've been with them for over 3 years for backups.....they've always been great.
Outages happen.....that's the nature of the business....no doubt they'll have it under control shortly. |
| Posted by tenletters, 02-28-2013, 05:53 PM |
Quote:
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Originally Posted by XTremo
I've been with them for over 3 years for backups.....they've always been great.
Outages happen.....that's the nature of the business....no doubt they'll have it under control shortly.
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I hope you are right. I just wish they'd find the time to tell us what's going on and some rough time estimate.
It seems they've been down for about 4-5 hours. It must be something pretty serious. I had a server at Rackshack back in 2003 when they had a transformer explosion/fire. One of my servers there was down for about 3 days if I recall.
After that explosion, they reviewed how they handled outages and concluded that the main issue was how poorly they communicated to their customers.
Webbycart seems oblivious to the fact that (at least some of) their customers are totally dependent on server uptime for their businesses.
The 99.9% uptime SLA - I'm trying to work out if that runs on a monthly cycle. If so, they are in breach of that agreement. |
| Posted by XTremo, 02-28-2013, 05:58 PM |
I only use them for backups so it's not a major situation for me.
But in over 3 years I can't ever remember them being down before.....so they seem to have had a fairly consistent record. |
| Posted by tenletters, 02-28-2013, 06:10 PM |
Quote:
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Originally Posted by XTremo
But in over 3 years I can't ever remember them being down before.....so they seem to have had a fairly consistent record.
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I agree. I have been with them for 3 or 4 years too and never seen anything like this.
But it's times like this that you really need them to communicate and not disappear into a black hole. |
| Posted by XTremo, 02-28-2013, 06:17 PM |
Quote:
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Originally Posted by tenletters
I agree. I have been with them for 3 or 4 years too and never seen anything like this.
But it's times like this that you really need them to communicate and not disappear into a black hole.
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Very much so.....and it may well be an area where they need to step up their game plan.
But technically, I've got a lot of confidence in them! |
| Posted by tenletters, 02-28-2013, 06:39 PM |
Quote:
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Originally Posted by XTremo
But technically, I've got a lot of confidence in them!
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That makes me nervous. If they are technically competent (and I believe they are), what could possibly cause a 5hr downtime?
Their main site (at 69.162.73.218) is up, but that's all. Everything else is down.
For all I know, they could have gone into liquidation. |
| Posted by XTremo, 02-28-2013, 06:45 PM |
Quote:
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Originally Posted by tenletters
That makes me nervous. If they are technically competent (and I believe they are), what could possibly cause a 5hr downtime?
Their main site (at 69.162.73.218) is up, but that's all. Everything else is down.
For all I know, they could have gone into liquidation.
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Look around the forum.....there's providers who've had downtime running into weeks.
5 hours really isn't that unusual.....especially if they've suffered some serious hardware failure. |
| Posted by tenletters, 02-28-2013, 07:32 PM |
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I got an update. They are waiting to hear from the data centre. So it seems they don't know what's going on either. |
| Posted by LampNetworks, 02-28-2013, 11:10 PM |
Where are you getting updates?
Their site is down and I don't see anything on Twiitter or FB. I had an email reply about 5 hours ago saying they'll let me know when once server is up but no info on the problem was given  |
| Posted by tenletters, 02-28-2013, 11:12 PM |
Quote:
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Originally Posted by byezan
Where are you getting updates?
Their site is down and I don't see anything on Twiitter or FB. I had an email reply about 5 hours ago saying they'll let me know when once server is up but no info on the problem was given
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I was lucky enough to get a few emails from someone called James when I emailed webbycart@yahoo.com. The last message was 3 hrs ago and it read:
"There are no set time yet and no reply from dc yet.
We will inform you once we get an update.
Regards"
From that, I gather they know as much as we do. |
| Posted by LampNetworks, 02-28-2013, 11:23 PM |
Quote:
|
Originally Posted by tenletters
I was lucky enough to get a few emails from someone called James when I emailed webbycart@yahoo.com. The last message was 3 hrs ago and it read:
"There are no set time yet and no reply from dc yet.
We will inform you once we get an update.
Regards" |
Thanks for that! |
| Posted by tenletters, 03-01-2013, 02:20 AM |
Update: "We are very sorry for the outage, we will be online in a few minutes / hours, we are just now waiting for action/reply from the DC.
Regards,
Josh" |
| Posted by XTremo, 03-01-2013, 03:43 AM |
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Still down! What DC are they using? |
| Posted by tenletters, 03-01-2013, 03:59 AM |
Quote:
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Originally Posted by XTremo
Still down! What DC are they using?
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They have not responded to that question |
| Posted by XTremo, 03-01-2013, 04:10 AM |
Quote:
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Originally Posted by tenletters
They have not responded to that question
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OK....I'm getting a little bit more concerned now.
Because for an extended outage of this nature then I would have expected either a resolution or a specific RFO. |
| Posted by tenletters, 03-01-2013, 05:29 AM |
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My server is back up as of about 25 minutes ago |
| Posted by Salvatore, 03-01-2013, 06:14 AM |
My backup server is down and their portal. Anybody got an update?
Would be nice if webbycart gave us an update.
https://portal.webbycart.com/login.php |
| Posted by Salvatore, 03-01-2013, 06:22 AM |
Strange, that link was in my password program and could have sworn it always used to work.
Either way thanks for that, I have now submitted a support ticket.
Thanks again Harrier Host |
| Posted by XTremo, 03-01-2013, 07:14 AM |
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I got through to their site by not using the https, but my backup server (6) is still unreachable. |
| Posted by Yujin, 03-01-2013, 07:59 AM |
Quote:
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Originally Posted by Harrier Host
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This is wow...tsk..tsk..tsk! not good! |
| Posted by XTremo, 03-01-2013, 08:26 AM |
Quote:
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Originally Posted by Yujin
This is wow...tsk..tsk..tsk! not good!
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They were, prior to this disruption though. |
| Posted by Patrick, 03-01-2013, 08:36 AM |
There's some comments going around on the grapevine about Webby... I won't repeat them because it's all hearsay - even though it's from reputable sources, but everyone should be making backups of their data at the moment... you know, just in case something freak happens that is 100% unrelated to the outage yesterday.  |
| Posted by WebbyCart, 03-01-2013, 08:43 AM |
WebbyCart Clients,
We are sorry about this downtime, We supposed be up around 12 hours ago, but there seems to be an issue with the DC and most of the servers are still down. I believe there are 3-4 servers that are up now, but we just switch back our domain to the main server, and the dns is hosted on the main server as well, hopefully in a few hours all will be up.
Sincerely,
Bobby |
| Posted by LampNetworks, 03-01-2013, 11:15 AM |
@WebbCart Any updates?
My automated backups to backup7 sever are still failing. |
| Posted by WebbyCart, 03-01-2013, 12:29 PM |
Quote:
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Originally Posted by byezan
@WebbCart Any updates?
My automated backups to backup7 sever are still failing.
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backup7 is already up and running.
Thanks
Bobby |
| Posted by eConcept, 03-01-2013, 01:10 PM |
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waiting for news from you guys since yesterday for a problem with my management. only one week with you and we ONLY have problem with your team. Please reply me ASAP. |
| Posted by LampNetworks, 03-01-2013, 01:32 PM |
Quote:
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Originally Posted by WebbyCart
backup7 is already up and running.
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Thanks Bobby, It seem I just got to wait out re-propagation time. |
| Posted by Salvatore, 03-02-2013, 04:15 AM |
backup4 was working but now that my cron just ran its down again. also tried to login to your portal and it seems it has changed and cant login. please advise, thanks
Support/billing link error below:
Ubersmith Token Update Error updating token: Instance Not Found, has the hostname of your Ubersmith server changed? |
| Posted by XTremo, 03-02-2013, 05:22 AM |
Quote:
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Originally Posted by Salvatore
backup4 was working but now that my cron just ran its down again. also tried to login to your portal and it seems it has changed and cant login. please advise, thanks
Support/billing link error below:
Ubersmith Token Update Error updating token: Instance Not Found, has the hostname of your Ubersmith server changed?
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Working for me now: https://portal.webbycart.com/ |
| Posted by Salvatore, 03-02-2013, 05:29 AM |
Not working for me. This link: https://portal.webbycart.com/
Says unable to connect in firefox and IE. I am visiting the Philippines if that is an issue. Possible propagation time but backup4 server is still down.
Thank you for your response. |
| Posted by XTremo, 03-02-2013, 06:33 AM |
Quote:
|
Originally Posted by Salvatore
Not working for me. This link: https://portal.webbycart.com/
Says unable to connect in firefox and IE. I am visiting the Philippines if that is an issue. Possible propagation time but backup4 server is still down.
Thank you for your response. |
Definitely working for me from Spain.....but I do use Google DNS, so that may make a difference. |
| Posted by Salvatore, 03-02-2013, 06:38 AM |
Unable to connect
Firefox can't establish a connection to the server at portal.webbycart.com.
The site could be temporarily unavailable or too busy. Try again in a few
moments.
If you are unable to load any pages, check your computer's network
connection.
If your computer or network is protected by a firewall or proxy, make sure
that Firefox is permitted to access the Web. |
| Posted by XTremo, 03-02-2013, 06:50 AM |
Quote:
|
Originally Posted by Salvatore
Unable to connect
Firefox can't establish a connection to the server at portal.webbycart.com.
The site could be temporarily unavailable or too busy. Try again in a few
moments.
If you are unable to load any pages, check your computer's network
connection.
If your computer or network is protected by a firewall or proxy, make sure
that Firefox is permitted to access the Web. |
Your IP blacklisted? |
| Posted by Salvatore, 03-02-2013, 06:52 AM |
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Never was before. But I am visiting the Philipppines which they could of put a recent block on in their firewall for some reason or another. Don't know, cannot contact them. |
| Posted by timeshost, 03-02-2013, 08:01 AM |
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try them without https, its connecting from our site. With https there are issues and not able to get through. |
| Posted by Salvatore, 03-02-2013, 08:10 AM |
It's now working for me with the https. I have sent a support ticket.
Thanks very much for all your responses. I appreciate it. |
| Posted by Salvatore, 03-02-2013, 09:10 AM |
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Just wanted to say a final word that as soon as I was able to contact webbycart support they took care of all my problems. Excellent support. Thank you very much |
| Posted by IWSNetworks, 03-13-2013, 07:29 PM |
Hello,
They (WebbyCart) do not give any response that is more than 3 hours.
No update on tickets, emails or even check servers.
We are a bit worry so If anyone has more information please announce. |
| Posted by LampNetworks, 03-29-2013, 01:13 AM |
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Servers down again, inc portal |
| Posted by IH-Chris, 03-29-2013, 03:11 AM |
[root@chris ~]# dig A webbycart.com +short
69.10.53.194
[root@chris ~]# ping 69.10.53.194
PING 69.10.53.194 (69.10.53.194) 56(84) bytes of data.
^C
--- 69.10.53.194 ping statistics ---
9 packets transmitted, 0 received, 100% packet loss, time 8027ms
[root@chris ~]# traceroute 69.10.53.194
traceroute to 69.10.53.194 (69.10.53.194), 30 hops max, 60 byte packets
1 10.0.0.1 (10.0.0.1) 0.288 ms 0.586 ms 0.660 ms
2 68.57.252.1 (68.57.252.1) 27.107 ms 28.038 ms 32.244 ms
3 te-0-0-0-2-sur01.speedway.in.indiana.comcast.net (68.87.209.161) 16.876 ms 17.113 ms 17.166 ms
4 te-0-12-0-3-ar01.indianapolis.in.indiana.comcast.net (69.139.185.65) 17.924 ms 17.986 ms 17.999 ms
5 pos-1-13-0-0-ar01.area4.il.chicago.comcast.net (68.86.187.245) 19.901 ms 19.953 ms 18.889 ms
6 he-3-6-0-0-cr01.350ecermak.il.ibone.comcast.net (68.86.95.9) 30.731 ms 21.672 ms 15.797 ms
7 pos-1-6-0-0-pe01.350ecermak.il.ibone.comcast.net (68.86.87.130) 22.426 ms 22.443 ms 22.670 ms
8 as6461.350ecermak.il.ibone.comcast.net (66.208.229.254) 22.093 ms 22.271 ms 20.921 ms
9 xe-1-3-0.cr2.ord2.us.above.net (64.125.30.146) 22.273 ms 21.875 ms 21.941 ms
10 xe-2-1-0.cr2.lga5.us.above.net (64.125.27.34) 43.951 ms 44.020 ms 44.034 ms
11 xe-0-0-1.mpr2.ewr2.us.above.net (64.125.31.173) 42.797 ms 43.713 ms 43.748 ms
12 208.184.34.234.IPYX-069067-ZYO.above.net (208.184.34.234) 39.417 ms 39.541 ms 37.618 ms
13 vl568.cr2.teb1.us.as19318.net (64.20.32.65) 42.630 ms 43.658 ms 43.347 ms
14 edge.hnlv.net (69.10.52.74) 43.525 ms 38.081 ms 49.716 ms
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * *^C
[root@chris ~]# |
| Posted by Yujin, 03-29-2013, 05:02 AM |
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This is becoming frequent webbycart. |
| Posted by XTremo, 03-29-2013, 05:11 AM |
I'm in my 4th year with them.....and until the last month or so everything was solid. No idea what's changed.
And it's exactly one month since the last time.....so it's making me wonder a bit. |
| Posted by WebbyCart, 03-29-2013, 10:22 AM |
Hi,
We just went down for about an hour, due to some Maintenance.
Regards,
Bobby |
| Posted by techjr, 03-29-2013, 05:17 PM |
Quote:
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Originally Posted by WebbyCart
Hi,
We just went down for about an hour, due to some Maintenance.
Regards,
Bobby
|
Was this announced? I didn't see anything. |
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