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ChicagoVPS - Outage and Data Loss
| Posted by MyITGuy, 11-02-2012, 09:53 AM |
Since I haven't seen a thread yet, I'm posting here (Mainly in case people do searches for reviews or etc...)..
Yesterday at approximatately 3:30PM EST several nodes were down, below are two e-mail communications that have been received since:
Received on 11/1/12 @ 7:36PM EST
Quote:
[CRITICAL UPDATE]
re: Chicago VPS11, Chicago VPS12, Chicago VPS14, Chicago VPS16, Chicago VPS17, Chicago VPS26, Chicago VPS28, Chicago VPS29, Chicago VPS30, Chicago VPS31
ChicagoVPS experienced a brute force on the SolusVM API for the administrative section. This caused the above affected nodes to become compromised before we were able to stop the attack.
What does this mean? Currently the VM's on these nodes are being recovered to the fullest ability of Chicago VPS staff from the incomplete data destruction process and from central backups. Any VM's unable to be recreated from the remaining data or from backups will be created fresh.
ChicagoVPS is committed to customer satisfaction and any way in our ability will do what we can to get everyone back up and going as fast and as best as we can.
We will post additional updates on twitter and facebook and from time to time send out an email regarding the current status of the progress.
If you have any questions in the mean time, feel free to directly email me at [removed]
Sincerely,
Jeremiah L. Shinkle
Chief Networking Officer
ChicagoVPS
|
Received on 11/2/12 @ 1:10AM EST
Quote:
[Status Update]
re: Chicago VPS11, Chicago VPS12, Chicago VPS14, Chicago VPS16, Chicago VPS17, Chicago VPS20, Chicago VPS21, Chicago VPS26, Chicago VPS28, Chicago VPS29, Chicago VPS30, Chicago VPS31, Chicago VPS32
ChicagoVPS support staff are working on reinstalling all VM's back to a default state with the desired base OS. Recovery of the individual VPS files will continue once all VM's have been resumed.
Chicago VPS11, Chicago VPS12, Chicago VPS14, and nearly all of Chicago VPS16 should be back operational at this time.
If you have any questions in the mean time, feel free to directly email me at [removed]
Jeremiah L. Shinkle
Chief Networking Officer
ChicagoVPS
|
Looks like dozens of VPS's may have lost data since the backup operations are optional and not systematic. |
| Posted by MyITGuy, 11-02-2012, 10:28 AM |
Quote:
|
Originally Posted by Martin-D
|
My apologies...I'm not a frequent visitor to the VPS Hosting section so I didn't even look there |
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