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Leaseweb - Germany, Down Again :(
| Posted by Prajyot, 09-28-2012, 10:43 PM |
Leaseweb Germany is down again. They have notification about it on their NOC page http://leasewebnoc.com/en/networkstatus
but there are TOO many downtimes ( You can say every month, there are 5-30min downtime)
We know they have two types of network but still down time is very high. Any one know how to claim compensation? |
| Posted by CW Mike, 09-29-2012, 12:02 AM |
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At least they kept you up-to date. |
| Posted by Prajyot, 09-29-2012, 12:34 AM |
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Yes correct but frquesnt networks issue = LOSS |
| Posted by F-DNS, 09-29-2012, 09:56 PM |
Quote:
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Originally Posted by Prajyot
Any one know how to claim compensation?
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Contact the attackers that sent the ARP flood. You can hardly hold Leaseweb responsible.
By the way, only part of the DE network was affected. Our nodes there stayed up throughout the incident  |
| Posted by Prajyot, 09-30-2012, 12:37 AM |
Quote:
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Originally Posted by F-DNS
Contact the attackers that sent the ARP flood. You can hardly hold Leaseweb responsible.
By the way, only part of the DE network was affected. Our nodes there stayed up throughout the incident
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It;s not about last outage, it's about overall problems from last 2-3 months |
| Posted by F-DNS, 09-30-2012, 12:58 AM |
Quote:
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Originally Posted by Prajyot
It;s not about last outage, it's about overall problems from last 2-3 months
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The problems have been on one router or segment of the network. It's unfair to say "Leaseweb DE Down" when it's (only) 1 segment.
Here's our monitoring (we're in a different section obviously):
Code:
Year Month Outages Uptime
2012 September 0 100.0000%
2012 August 0 100.0000%
2012 July 0 100.0000%
2012 June 0 100.0000%
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| Posted by Prajyot, 09-30-2012, 01:02 AM |
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Your servers in their new infrastrcture or just old netdirekt infrastrcture ? |
| Posted by Joel Hall, 09-30-2012, 01:03 AM |
Quote:
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Originally Posted by F-DNS
The problems have been on one router or segment of the network. It's unfair to say "Leaseweb DE Down" when it's (only) 1 segment.
Here's our monitoring (we're in a different section obviously):
Code:
Year Month Outages Uptime
2012 September 0 100.0000%
2012 August 0 100.0000%
2012 July 0 100.0000%
2012 June 0 100.0000%
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I can confirm our servers have been functioning perfectly fine. old netdirect servers.
Guess it could be the new segments for Leaseweb Customers? |
| Posted by F-DNS, 09-30-2012, 01:06 AM |
Quote:
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Originally Posted by Prajyot
Your servers in their new germany DC or just old netdirekt DC ?
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If I remember right they're in the ex-Netdirekt section.
EDIT: They are, I just checked the IP in WHOIS...
Quote:
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descr: Leaseweb Germany GmbH (previously netdirekt e. K.)
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| Posted by Prajyot, 09-30-2012, 01:10 AM |
Quote:
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Originally Posted by Joel Hall
I can confirm our servers have been functioning perfectly fine. old netdirect servers.
Guess it could be the new segments for Leaseweb Customers?
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our servers are also in old infrastructure  |
| Posted by F-DNS, 09-30-2012, 01:16 AM |
Quote:
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Originally Posted by Prajyot
our servers are also in old infrastructure
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So it's not "Leaseweb Germany Down" but part of 1 of their DCs there. And, like I said earlier, you can hardly blame them for an outage when it's due to an attack. |
| Posted by xeno007, 09-30-2012, 03:13 AM |
Finally canceled my server with them, got tired of this irresponsibility 
Before you go on protecting them, they are having downtime (in part of their network blah blah) since March if I remember correctly. I don't care what causes it, it's not acceptable for every month to have minimum 1 outage of over 2 hours. Not to mention the last 24 hours they were down 2 times in total of 5 hours, first time 4 hours, second time 1 hour: http://leasewebnoc.com/en/networkstatus
What sucks the most, this is going to happen again.
I have paid for the next month in advance (whole October) but I already started pulling my data gradually and leave them once and for all. I knew "leaseweb" is bad sign. |
| Posted by CW Mike, 09-30-2012, 05:00 AM |
Quote:
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Originally Posted by xeno007
Finally canceled my server with them, got tired of this irresponsibility
Before you go on protecting them, they are having downtime (in part of their network blah blah) since March if I remember correctly. I don't care what causes it, it's not acceptable for every month to have minimum 1 outage of over 2 hours. Not to mention the last 24 hours they were down 2 times in total of 5 hours, first time 4 hours, second time 1 hour: http://leasewebnoc.com/en/networkstatus
What sucks the most, this is going to happen again.
I have paid for the next month in advance (whole October) but I already started pulling my data gradually and leave them once and for all. I knew "leaseweb" is bad sign. |
Good luck at your new provider. |
| Posted by F-DNS, 09-30-2012, 05:37 AM |
Quote:
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Originally Posted by xeno007
Before you go on protecting them
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Huh? I'm not protecting anyone. I'm correcting the statement made in the thread title and first post. The claim that "Leaseweb Germany is down" is false. Whether the claim was made through misunderstanding or sensationalism the fact remains that it doesn't portray a true picture of what happened.
It's just the same as an incident at OVH the other day. Their shared hosting platform was attacked (http://status.ovh.co.uk/?do=details&id=3427). If I then decided to start a thread "OVH France is down" I would expect to be laughed at by all the people who have servers there and never faced a problem.
Quote:
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Originally Posted by xeno007
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Thank you for again linking to the notices showing both outages were due to attacks, not the fault of Leaseweb.
Quote:
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Originally Posted by xeno007
What sucks the most, this is going to happen again.
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Of course it is... Anywhere. However, I would much rather trust a professional company like Leaseweb to deal with such incidents quickly and have the technical manpower and ability to do so, rather than host-hopping any time there's trouble. |
| Posted by xeno007, 09-30-2012, 01:48 PM |
Quote:
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Originally Posted by F-DNS
Whether the claim was made through misunderstanding or sensationalism the fact remains that it doesn't portray a true picture of what happened.
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Or a simple lack of knowledge. For example, I didn't know until a while ago that there are more parts then one.
Quote:
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Originally Posted by F-DNS
Of course it is... Anywhere.
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I agree, that is true. The thing here is that Leaseweb has huge problem (in part of their network) in Wuppertal. What is causing the downtime - I don't care. The DC is not mine, neither I work for them. I am their customer and customers should not care about the infrastructure of the host.
I personally do not believe it's due to attacks. In fact, they were attacked once in all of these downtimes, most of the times "one of their ruters" simply fail. I expected in 10 months Leaseweb will remember to REPLACE the bloody faulty router, but nah.
Quote:
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Originally Posted by F-DNS
However, I would much rather trust a professional company like Leaseweb
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What? Leaseweb showed how "professional" they are when they ignored the source of the problem. They do not do anything about (kinda) permanent fixing of the issue.
Let me say it again, downtimes are normal. At least 2 downtimes per month, every month, like they are caused on purpose, are NOT normal.
I bet $100 there will be 2 downtimes in part of their network in Wuppertal, planned or unplanned, in October. You know you're doing something wrong when a customer can bet that. |
| Posted by lanka, 09-30-2012, 01:50 PM |
Move to NL DC  |
| Posted by xeno007, 09-30-2012, 01:54 PM |
Quote:
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Originally Posted by lanka
Move to NL DC
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I personally moved to another host, but they do not give you that option. Neither to move to the "better" part of their network.
All they could do for me was to make a new order, for new hardware, and then reinstall everything... I didn't want to go to that route and I got tired of the downtimes so I moved elsewhere. Moving, to be precise (I will move completely by the end of October). |
| Posted by honeybee2089, 10-01-2012, 04:30 AM |
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yes its down my servers also down |
| Posted by LeaseWeb, 10-01-2012, 05:32 AM |
Dear Prajyot,
First of all, our apologies for any inconvenience caused. We understand this possibly has an high impact in your services and field of business.
We regret to have let you down and kindly request you to accept our apologies.
Our NOC page currently provides all necessary information regarding the outage to keep you well informed, nevertheless we are aware of the situation and working on this matter to provide better service to you.
Please do note, only a partial infrastructure of the Wuppertal data center is affected. Frankfurt data center and remaining part of Wuppertal is operational as expected.
For any personal assistance, please contact our sales department and we will try our very best find a solution for you.
Kind regards,
LeaseWeb |
| Posted by honeybee2089, 10-01-2012, 05:40 AM |
Quote:
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Originally Posted by LeaseWeb
Dear Prajyot,
First of all, our apologies for any inconvenience caused. We understand this possibly has an high impact in your services and field of business.
We regret to have let you down and kindly request you to accept our apologies.
Our NOC page currently provides all necessary information regarding the outage to keep you well informed, nevertheless we are aware of the situation and working on this matter to provide better service to you.
Please do note, only a partial infrastructure of the Wuppertal data center is affected. Frankfurt data center and remaining part of Wuppertal is operational as expected.
For any personal assistance, please contact our sales department and we will try our very best find a solution for you.
Kind regards,
LeaseWeb
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my servers are in lasvegas , they were down, i had issue with speed never resolved , u guys have 1gig uplink? but never get more then 8mb download and 1, 2 mb upload .... |
| Posted by LeaseWeb, 10-01-2012, 07:56 AM |
Hello honeybee2089,
Quote:
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Originally Posted by honeybee2089
my servers are in lasvegas , they were down, i had issue with speed never resolved , u guys have 1gig uplink? but never get more then 8mb download and 1, 2 mb upload ....
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There might be a misunderstanding. We LeaseWeb, do not have a data center in Las Vegas. Our datacenter in USA is located in Manassas, Virginia.
In case, you are referring to a server in our Manassas datacenter, then please contact our support team via email, we can run tests to verify the connection issue.
Regards,
LeaseWeb |
| Posted by honeybee2089, 10-01-2012, 08:37 AM |
Quote:
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Originally Posted by LeaseWeb
Hello honeybee2089,
There might be a misunderstanding. We LeaseWeb, do not have a data center in Las Vegas. Our datacenter in USA is located in Manassas, Virginia.
In case, you are referring to a server in our Manassas datacenter, then please contact our support team via email, we can run tests to verify the connection issue.
Regards,
LeaseWeb
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holly crap am sory realy sory i reply wrong topic request mod to dell my posts , again soryyyy , forgive me |
| Posted by Prajyot, 10-02-2012, 07:17 AM |
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AGAIN it was down today. |
| Posted by Prajyot, 10-02-2012, 09:09 AM |
It's down again L*  |
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