ECATEL: Down/Offline - 20/8/2012 - CET +2 - Knowledgebase

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ECATEL: Down/Offline - 20/8/2012 - CET +2

Posted by RoelMPV, 08-20-2012, 05:54 AM
Ecatel seems to be down again at the moment?
Been going on for 45 minutes now.

Anyone else have this issue?
Posted by bhanuprasad1981, 08-20-2012, 05:56 AM
same here
Posted by LXJTian, 08-20-2012, 06:06 AM
me too, at least three servers down at same time, hope ecatel fixed this fast!
Posted by RoelMPV, 08-20-2012, 06:23 AM
Still ongoing! Anyone emailed them at admin@ecatel.net and/or noc@ecatel.net?

Quote:

Originally Posted by LXJTian

me too, at least three servers down at same time, hope ecatel fixed this fast!

Posted by JohnGrag, 08-20-2012, 06:24 AM
down here too
Posted by McVaio, 08-20-2012, 06:48 AM
From their NOC page:

Quote:

Network Status

There are currently issues with one of our coreswitches again, we are working on the matter !

Posted by Brown Ghost, 08-20-2012, 07:20 AM
My servers are also down again!

from ecatel website "There are currently issues with one of our coreswitches again, we are working on the matter !"
http://noc.ecatel.net/ecatel-network-status.php
Posted by MonsterMMORPG, 08-20-2012, 07:35 AM
from their network page

Network Status

There are currently issues with one of our coreswitches again, we are working on the matter !

[SOLVED] - 18/08 - 20:22 till 01:37 CET

Dear customer,

Around 19:00 hours last night the chassis of one of our main core switches failed hopelessly.
We have replaced the hardware and our technical staff have done a tremendous job getting the situation as it was before this failure. We offer our sincere apologies for any inconvenience this may have caused you.

In case you are still experiencing any problems with your server(s) we suggest you reboot your system. If this does not solve your problem please feel free to contact us at support@ecatel.net

Technical team
Ecatel Ltd.
Posted by RoelMPV, 08-20-2012, 07:51 AM
I seriously hope they hurry up!
Need the servers back online, asap!
Posted by wickedwp, 08-20-2012, 08:03 AM
Do your research people... Anon is ddos-ing them. It isn't a switch issue.
Posted by McVaio, 08-20-2012, 08:05 AM

Quote:

Originally Posted by wickedwp

Do your research people... Anon is ddos-ing them. It isn't a switch issue.

I thought that was already past? Is there a way to make sure this is the case?
Posted by wickedwp, 08-20-2012, 08:08 AM
I think ecatel pissed them off: hxxp://i.imgur.com/5WMZC.png

( replace the xx with tt )
Posted by RoelMPV, 08-20-2012, 08:14 AM
WTF (10 characters)

Quote:

Originally Posted by wickedwp

I think ecatel pissed them off: hxxp://i.imgur.com/5WMZC.png

( replace the xx with tt )

Posted by McVaio, 08-20-2012, 08:20 AM
The funny thing is by the way that Anon host their websites at Ecatel as well exactly because of the freedom policies of Ecatel. Oh the irony...
Posted by notallisbad, 08-20-2012, 08:27 AM
there is no DDOS from Anonymous, you can check a bit and will see the reouters are responding well but not routing the packets to the servers.

PD: Anonymous can be any person, looks like too much gangsters trying to exthort people are called anonymous aka Booters.

I will open a new twitter account Anon<InsertRandomText> and call for DDOS ! and people like retards will download my 5$ booter program and click Start.

What if you do something more cool than hack outdated Wordpress version and run a 10$ bootnet purchased at hackforums ?
Posted by bhanuprasad1981, 08-20-2012, 08:45 AM
nearly 4 hours still down
Posted by MMJPat, 08-20-2012, 08:54 AM
Anyone know if Ecatel give refunds?
Posted by Brown Ghost, 08-20-2012, 09:04 AM
Mann i hope "Anonymous" is fair, if they ddos Ecatel they are also destroying countless other business, that would not be fair!

i hope "Anonymous" has the decency to not destroy innocent bystanders.

if the want to prove a point, then ddos only Ecatel own webpage and there own webpage server, not all the network, that hurts all the rest of us..

im loosing tons on $ every hours my servers are down. and costumers..
Posted by RoelMPV, 08-20-2012, 09:07 AM
I am getting so sick and tired of these countless ecatel problems!

They don't even login to this board and inform the community, nothing!

If it happens again, ill move away from them for good, damnit

Tracing route to 94.102.48.101 [94.102.48.101]...

hop rtt rtt rtt ip address fully qualified domain name
1 6 4 1 70.84.211.97 61.d3.5446.static.theplanet.com
2 0 0 0 70.87.254.1 po101.dsr01.dllstx5.networklayer.com
3 0 0 0 70.85.127.105 po51.dsr01.dllstx3.networklayer.com
4 1 0 0 173.192.18.224 ae16.bbr01.eq01.dal03.networklayer.com
5 6 7 1 206.223.118.117 tge1-3.dal01-1.us.as5580.net
6 21 23 21 78.152.34.178 tge1-2.atl01-1.us.as5580.net
7 34 72 42 78.152.34.197 tge2-3.chi01-1.us.as5580.net
8 75 66 58 78.152.34.149 tge1-4.nyc01-1.us.as5580.net
9 132 127 137 80.94.64.233 tge1-4.lon01-1.uk.as5580.net
10 * 134 146 78.152.34.77 tge5-8.ams02-1.nl.as5580.net
11 138 137 138 78.152.34.13 tge1-2.ams01-1.nl.as5580.net
12 135 134 134 78.152.62.198 ams.nl.ecatel.net
13 * * *
14 * * *
15 * * *
16 * * *
Posted by Brown Ghost, 08-20-2012, 09:45 AM
Update.. just talked to them..
Its both a core switch and some fiber issue, 2 fibers was broken or something..
They expect to be back online at any moment now, they are waiting for the fiber dude to finish..

That's what i was told, so lets hope its back and working in short time

on a note, yesterday and today is the first problems ive had with them! before this there service have been top notch, we have had no problems or issues..
Posted by RoelMPV, 08-20-2012, 10:09 AM
Wonder what they see as short time, been 20min since your post and still no response from my servers!

Quote:

Originally Posted by Brown Ghost

Update.. just talked to them..
Its both a core switch and some fiber issue, 2 fibers was broken or something..
They expect to be back online at any moment now, they are waiting for the fiber dude to finish..

That's what i was told, so lets hope its back and working in short time

on a note, yesterday and today is the first problems ive had with them! before this there service have been top notch, we have had no problems or issues..

Posted by RoelMPV, 08-20-2012, 10:41 AM
Call them again, please!

Quote:

Originally Posted by Brown Ghost

Update.. just talked to them..
Its both a core switch and some fiber issue, 2 fibers was broken or something..
They expect to be back online at any moment now, they are waiting for the fiber dude to finish..

That's what i was told, so lets hope its back and working in short time

on a note, yesterday and today is the first problems ive had with them! before this there service have been top notch, we have had no problems or issues..

Posted by consolep, 08-20-2012, 11:16 AM
This has reached unacceptable territory, another one of this will be the last straw and we will be pulling all our servers.
Posted by Brown Ghost, 08-20-2012, 11:39 AM
Update.. Just got a call back from Ecatel, the fiber company has called and told ecatel they are almost done.. so maybe 1 hours time i hope..

I do feel Ecatel is giving me a good service, the are calling me and updating me, i like that
Posted by consolep, 08-20-2012, 11:40 AM
This is acceptable, if they had one guy do just what you did they'd have more happier customers.
Posted by Eccie, 08-20-2012, 12:45 PM
Interesting...

My route is going via Level 3 now instead of telia...
Posted by Paradoxum, 08-20-2012, 12:58 PM

Quote:

Originally Posted by Eccie

Interesting...

My route is going via Level 3 now instead of telia...

LOL the chief of Telia called me and I explained the situation and here's a screenshot of them saying that they will contact Ecatel.
Posted by MMJPat, 08-20-2012, 01:01 PM
@Brown Ghost

please continue to post any/all updates =)
Posted by Ecatel, 08-20-2012, 01:30 PM
There is nothing wrong with our peers and/or bandwidth providers.

Two of our main fibers are broken, our fiber supplier is working hard to have them fixed. We already asked them how it is possible both are broken at the same time. We dont know how this is possible yet. All we know the fibercut is near Amsterdam and people are working all day already to have it fixed. The exact location of the fibercut is found now.

All services will be up again ASAP today.
We apologise to everyone for the inconvenience caused by this terrible issue.
Posted by 24x7group, 08-20-2012, 02:02 PM
Glad to hear that the issue gets resolved
Posted by lhmx, 08-20-2012, 02:15 PM
What would have been the reason for anon's beef with ecatel anyways?

EDIT: never mind found it: http://pastebin.com/RA4rSK30 Anon being stupid children as usual
Posted by McVaio, 08-20-2012, 03:47 PM
Still not fixed?
Posted by RoelMPV, 08-20-2012, 04:06 PM
Nope! Still ongoing, I am so angry right now!
Wouldn't suprise me if things won't be fixed within 12 hours

Quote:

Originally Posted by McVaio

Still not fixed?

Posted by McVaio, 08-20-2012, 04:12 PM
That's really not good...
Posted by RoelMPV, 08-20-2012, 04:16 PM
It's all big talks at Ecatel, like we will be back in 1hour.
Definitely never the case, always multiply their estimates by atleast 4!

Hope @Ecatel can give us some news/estimates now?
Posted by Ecatel, 08-20-2012, 04:27 PM

Quote:

Originally Posted by RoelMPV

It's all big talks at Ecatel, like we will be back in 1hour.
Definitely never the case, always multiply their estimates by atleast 4!

Hope @Ecatel can give us some news/estimates now?

Hi

The supplier just phoned us and had contact with the engineers working on the road. Deadline is 03:00 CET (so thats 4 hours and 30 minutes left) then it should be operational 100% again. It appears to be a very serious issue with the cables which they are recovering.
Posted by McVaio, 08-20-2012, 04:28 PM
Could you enlighten us what happened to the cables? Were it roadworks or something like that?
Posted by Ecatel, 08-20-2012, 04:37 PM
hello,

We dont know if it were roadworks, but probably not because they took a very long time finding the exact location the cables are broken. We will ask them and if we know more we will update everyone.

Thank you again for your patience all.
Posted by McVaio, 08-20-2012, 04:42 PM
Ok, thank you for the updates.
Posted by MMJPat, 08-20-2012, 04:43 PM

Quote:

Originally Posted by Ecatel

hello,

We dont know if it were roadworks, but probably not because they took a very long time finding the exact location the cables are broken. We will ask them and if we know more we will update everyone.

Thank you again for your patience all.

Thanks for the update. I am hoping it's fixed by 03:00.
Posted by RoelMPV, 08-20-2012, 05:09 PM
My guess is, it will atleast be another 12 hours.

Quote:

Originally Posted by MMJPat

Thanks for the update. I am hoping it's fixed by 03:00.

Posted by cmaniac, 08-20-2012, 05:13 PM
This week was the first major issue week I've had with Ecatel through about 8 months of service with them.

They've always been reliable and I'm sure if this could be resolved faster, it would be. It appears the issue is out of their hands right now, and the services will be back online as promised.
Posted by RoelMPV, 08-20-2012, 05:17 PM
Love your optimism!

Quote:

Originally Posted by cmaniac

This week was the first major issue week I've had with Ecatel through about 8 months of service with them.

They've always been reliable and I'm sure if this could be resolved faster, it would be. It appears the issue is out of their hands right now, and the services will be back online as promised.

Posted by NozHost, 08-20-2012, 06:00 PM
I've been using Ecatel for 11 months now and only had around 12 hours downtime total, until today.

Please get this fixed asap.
Posted by DotVPS-J, 08-20-2012, 07:50 PM
I only had 1-2 Network down times while i was with them I think..

But they are quick to update you with all issues if there is any.
Posted by LXJTian, 08-20-2012, 07:59 PM
I hope fixed this fast by ecatel!
Posted by MMJPat, 08-20-2012, 08:01 PM
1 more hour. Hopefully they will provide updates if its not up by then
Posted by balbaba, 08-20-2012, 08:06 PM
It's ddos of anonymous for cp websites... not fiber problem...
The last time it's anonyme, because they are twitt "stop ddos" and ecatel get up, and ecatel say coreswitch problem: fake, then now it's idem.
Posted by Coolraul, 08-20-2012, 08:30 PM

Quote:

Originally Posted by balbaba

It's ddos of anonymous for cp websites... not fiber problem...
The last time it's anonyme, because they are twitt "stop ddos" and ecatel get up, and ecatel say coreswitch problem: fake, then now it's idem.

Are you a customer?
Posted by balbaba, 08-20-2012, 08:34 PM
yes, multiple servers
Posted by MMJPat, 08-20-2012, 09:01 PM
:'(.........
Posted by cmaniac, 08-20-2012, 09:02 PM
It just hit 3:00 CET now, and no fix yet. We may just have to wait another 6-12 hours, I'd like to be optimistic but right now I'm far from it.
Posted by MMJPat, 08-20-2012, 09:33 PM
I hope ecatel will be here soon with updates
Posted by Eccie, 08-20-2012, 09:34 PM

Quote:

Originally Posted by MMJPat

I hope ecatel will be here soon with updates

I doubt they are up this late...

They probably went home to sleep..

It was out of there hands anyway.
Posted by cmaniac, 08-20-2012, 09:37 PM

Quote:

Originally Posted by Eccie

I doubt they are up this late...

They probably went home to sleep..

It was out of there hands anyway.

Exactly why I'm not optimistic at all, it's 3:30 in the morning there, the chances of them being up is slim.

We'll have to wait until tomorrow for the "lines to be repaired", or the "packets to stop flowing".
Posted by DotVPS-J, 08-20-2012, 10:13 PM
It's up again

PingdomAlert UP:
Pluto (89.248.174.30) is UP again at 08/21/2012 03:12:06AM.
Posted by Ecatel, 08-20-2012, 10:15 PM
network is back!
it appears a 96 fibers were broken because of roadworks.
Posted by cmaniac, 08-20-2012, 10:16 PM
I stand corrected, they finished it tonight.
Good job Ecatel.
Posted by DotVPS-J, 08-20-2012, 10:17 PM
it was down for 16 hour(s), 44 minute(s) and 49 second(s) , Shame it took so long to repair..

@Ecatel did you know the second it went down or did it take an hour or so before you were notified?
Posted by LXJTian, 08-20-2012, 10:21 PM
it's up now, very good!
Posted by TheLie, 08-20-2012, 10:42 PM
There was a fiber break due to street work in AMS, this did not only affect Ecatel but also others (which had a redundant path, so no downtime there), also affected some Transit providers i use for AMS-IX Transport

No DDoS

EDIT:
Uhoh, seems someone is mad
Posted by MMJPat, 08-20-2012, 11:17 PM

Quote:

Originally Posted by Zhang

There was a fiber break due to street work in AMS, this did not only affect Ecatel but also others (which had a redundant path, so no downtime there), also affected some Transit providers i use for AMS-IX Transport

No DDoS

EDIT:
Uhoh, seems someone is mad

Thanks for the information. I am glad that you have cleared this up for everyone.

Btw: eccie is a skidforums member who's against ecatel. That irony.
Posted by cmaniac, 08-20-2012, 11:20 PM

Quote:

Originally Posted by MMJPat

Thanks for the information. I am glad that you have cleared this up for everyone.

Btw: eccie is a hackforums member who's against ecatel. That irony.

Yeah, he's debug and I'm sure Lil Shiot (another member on HackForums) is around here, as well.
Posted by renzuken08, 08-21-2012, 05:16 AM
not so reliable to get a continuesly problem in this week,
legit websites owner will not trust this kind of company
but spammer/booters/ddoser/CP owners will have patient on this kind of issue
not saying because i dont like ecatel, but just my toughts most of them are in my third lines, so sad but its true
Posted by McVaio, 08-21-2012, 05:50 AM
As a legit websites owner I have not encountered this kind of downtime with Ecatel before during the > 5 years I've been with them. And I do not host any of the contents you mention. Ecatel is also perceived as being a host with a fast connection, great bandwith usage offerings and a very competitive price. Although I must say that reliability has become a bit questionable after the recent events. I have only experienced downtime yesterday by the way, not during the days before.
Posted by DotVPS-J, 08-21-2012, 02:46 PM

Quote:

Originally Posted by McVaio

As a legit websites owner I have not encountered this kind of downtime with Ecatel before during the > 5 years I've been with them. And I do not host any of the contents you mention. Ecatel is also perceived as being a host with a fast connection, great bandwith usage offerings and a very competitive price. Although I must say that reliability has become a bit questionable after the recent events. I have only experienced downtime yesterday by the way, not during the days before.

Didn't they have a similar downtime in 2008? so that would be included in the 5 years?
Posted by morrisonhosting, 08-21-2012, 03:40 PM

Quote:

Originally Posted by McVaio

As a legit websites owner I have not encountered this kind of downtime with Ecatel before during the > 5 years I've been with them. And I do not host any of the contents you mention. Ecatel is also perceived as being a host with a fast connection, great bandwith usage offerings and a very competitive price. Although I must say that reliability has become a bit questionable after the recent events. I have only experienced downtime yesterday by the way, not during the days before.

Can you report one of the domains you used to the mods by pressing the report button beside your post. The timing of this post and your post count make your review suspicious (not to mention the content).
Posted by McVaio, 08-21-2012, 04:31 PM

Quote:

Originally Posted by DotVPS-J

Didn't they have a similar downtime in 2008? so that would be included in the 5 years?

Not that I know of. When exactly would that have been with what cause? I think I'd remember a 16-hour downtime but apparently I am wrong?

Quote:

Originally Posted by morrisonhosting

Can you report one of the domains you used to the mods by pressing the report button beside your post. The timing of this post and your post count make your review suspicious (not to mention the content).

No because I don't see a reason to do so. Could you give an exact reason why it would be suspicious? Post count doesn't tell anything, just check my other messages, they're not all about positive reviews about Ecatel.
Posted by DotVPS-J, 08-21-2012, 04:32 PM

Quote:

Originally Posted by McVaio

Not that I know of. When exactly would that have been with what cause? I think I'd remember a 16-hour downtime but apparently I am wrong?

A few links were posted about Ecatel in another thread...

Quote:

Dear customer,

Two of our main transit lines were cut off without any warning because of many
copyright infringements and spamming from our network.

We proved over and over again that there was no spamming out of our network, they
just laughed at us.
Normally it would take more than 5 working days to find alternative connections,
however after having put in more than 24 hours of solid trying, we've managed to get
back on line again via other operators.

Ecatel did EVERYTHING to get this issue solved at soon as possible.

We sincerely apologize to all our faithful customers for all inconvenience caused.

Best regards,
Network Operations
ECATEL (NETHERLANDS) LIMITED.

ref: http://hostjury.com/blog/view/214/de...er-ecatel-down
Posted by morrisonhosting, 08-21-2012, 04:33 PM

Quote:

Originally Posted by McVaio

Not that I know of. When exactly would that have been with what cause? I think I'd remember a 16-hour downtime but apparently I am wrong?

No because I don't see a reason to do so. Could you give an exact reason why it would be suspicious? Post count doesn't tell anything, just check my other messages, they're not all about positive reviews about Ecatel.

You've only ever posted about Ecatel. I'm not accusing you, but on these forums we typically report domains to the mods or post them publicly to verify reviews.
Posted by McVaio, 08-21-2012, 04:41 PM

Quote:

Originally Posted by DotVPS-J

A few links were posted about Ecatel in another thread...

ref:

Apparently I've had it too then, can't remember it though. Still, I've had good uptime in the past years. My e-mails come in via my own server and I almost never notice any downtimes. But as I said, this one was bad and makes reliability questionable now.

Quote:

Originally Posted by morrisonhosting

You've only ever posted about Ecatel. I'm not accusing you, but on these forums we typically report domains to the mods or post them publicly to verify reviews.

I have probably only ever posted about Ecatel because I am only making use of their hosting service?
What would a domain name tell them? My domains are not registered with them, just a colocated server (used to be more in the past).
Posted by morrisonhosting, 08-21-2012, 04:53 PM

Quote:

Originally Posted by McVaio

Apparently I've had it too then, can't remember it though. Still, I've had good uptime in the past years. My e-mails come in via my own server and I almost never notice any downtimes. But as I said, this one was bad and makes reliability questionable now.

I have probably only ever posted about Ecatel because I am only making use of their hosting service?
What would a domain name tell them? My domains are not registered with them, just a colocated server (used to be more in the past).

If you used the domains with one of their IPs, it would show that you were with them. Regardless, carry on.
Posted by McVaio, 08-21-2012, 04:59 PM
I do have an IP address with them, I just don't seem to be able to PM you.
Posted by DotVPS-J, 08-21-2012, 05:00 PM
I could say I was still a client though...

IP: 89.248.174.30
Hostname: pluto.dotvps.net
ISP: Ecatel LTD
Organization: Ecatel Dedicated & Resellers
Posted by Coolraul, 08-21-2012, 05:15 PM

Quote:

Originally Posted by McVaio

I do have an IP address with them, I just don't seem to be able to PM you.

Don't pm him just click report post and put the IP in it. Only the moderators can see that and we can confirm that you are a customer.
Posted by McVaio, 08-21-2012, 05:19 PM
Ok, so I did. Do my posts finally count now?
All of my earlier posts here wouldn't make sense if I weren't a customer of them.
Posted by DotVPS-J, 08-21-2012, 08:35 PM
Shouldnt this be closed now?

Ecatel has been up for nearly 24 hours now..
Posted by anon-e-mouse, 08-21-2012, 10:15 PM

Quote:

Originally Posted by McVaio

Ok, so I did. Do my posts finally count now?

Confirmed and posts don't count in this section.

Quote:

Originally Posted by DotVPS-J

Shouldnt this be closed now?

Ecatel has been up for nearly 24 hours now..

Good idea!

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