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PCSmartHosting Outage
| Posted by matt1206, 07-18-2012, 02:24 AM |
One of my VPSs is currently unreachable via the web, but I can reach it via the solusvm console
Traceroute to my IP address from various places:
traceroute 95.154.207.118
traceroute to 95.154.207.118 (95.154.207.118), 30 hops max, 40 byte packets
1 82.113.153.17 (82.113.153.17) 0.546 ms 0.597 ms 0.671 ms
2 te3-4.core1.hex.as20860.net (195.66.236.207) 0.545 ms 0.554 ms 0.581 ms
3 610.net2.north.dc5.as20860.net (62.233.127.182) 1.694 ms 1.692 ms 1.685 ms
4 465.core1.south.dc5.as20860.net (62.233.127.217) 1.723 ms 1.767 ms 1.842 ms
5 * * *
6 * * *
7 * * *
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30 * * *
traceroute 95.154.207.118
traceroute to 95.154.207.118 (95.154.207.118), 30 hops max, 40 byte packets
1 192.168.1.1 (192.168.1.1) 4.556 ms 4.487 ms 6.484 ms
2 188.64.36.1 (188.64.36.1) 32.807 ms 32.791 ms 35.736 ms
3 172.24.0.17 (172.24.0.17) 43.219 ms 43.379 ms 43.347 ms
4 gi4-2.ccr01.lon17.atlas.cogentco.com (149.6.147.57) 41.231 ms 41.362 ms 41.326 ms
5 te0-1-0-4.ccr22.lon01.atlas.cogentco.com (154.54.62.113) 41.306 ms 41.276 ms 41.243 ms
6 tinet.lon01.atlas.cogentco.com (130.117.15.226) 41.132 ms 36.329 ms 36.292 ms
7 iomart-hosting-gw.ip4.tinet.net (77.67.74.102) 39.731 ms 39.721 ms 43.669 ms
8 593.net1.north.dc5.as20860.net (62.233.127.174) 45.341 ms 45.502 ms 45.473 ms
9 490.core1.south.dc5.as20860.net (62.233.127.209) 45.443 ms 45.417 ms 45.385 ms
10 * * *
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and me trying to traceroute back out
traceroute home.z22se.com
traceroute to home.z22se.com (188.64.37.235), 30 hops max, 40 byte packets
1 range-1.gateway.pcsmarthosting.co.uk (95.154.207.1) 0.587 ms 0.923 ms 1.097 ms
2 87.117.211.198 (87.117.211.198) 0.830 ms 0.817 ms 0.796 ms
3 * * *
4 * * *
5 202.core1.thn.as20860.net (62.233.127.11) 1.397 ms 1.379 ms 1.360 ms
6 ldn-b5-link.telia.net (80.239.195.125) 1.297 ms 1.290 ms 1.291 ms
7 cogent-ic-150885-ldn-b5.c.telia.net (213.248.77.134) 1.603 ms 1.889 ms *
8 * * *
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Also can't get to their website to open a ticket with them:
http://www.pcsmarthosting.com/
http://www.xensmart.co.uk/
Nothing on their status blog:
http://dns4vps.com/
but posting here as I know Chris frequents the forum. |
| Posted by Ethernet Servers, 07-18-2012, 02:38 AM |
|
I can access their website listed above fine. Trace route is working fine to home.z22se.com from where I am. |
| Posted by matt1206, 07-18-2012, 02:47 AM |
home.z22se.com is my home internet connection.
Server I can't access is 95.154.207.118
I've tried 3 different ISP's in the UK and all fail at the same point (Virgin Media, LittleBigOne, and my main VPS which is with Xtrahost) |
| Posted by Ethernet Servers, 07-18-2012, 02:55 AM |
Quote:
|
Originally Posted by matt1206
home.z22se.com is my home internet connection.
Server I can't access is 95.154.207.118
I've tried 3 different ISP's in the UK and all fail at the same point (Virgin Media, LittleBigOne, and my main VPS which is with Xtrahost)
|
cPanel default website page. Works fine here. |
| Posted by matt1206, 07-18-2012, 03:06 AM |
|
Hmm, OK thanks. I've been able to open a support ticket by using my other VPS with them as a Proxy. |
| Posted by matt1206, 07-18-2012, 03:59 AM |
|
Confirmed network issue by the support staff. |
| Posted by rscott101, 07-18-2012, 04:22 AM |
|
Hopefully they'll update their status blog soon... I'm also seeing intermittent outages to a VPS with them. |
| Posted by PCS-Chris, 07-18-2012, 07:29 AM |
Hi guys
Sorry for the delay posting here, I've not been near a PC for a while.
We are seeing intermittent packet loss/routing issues to all subnets in one particular rack, so far the datacenter assures us they are not having any issues yet everything looks fine on our switches as well.
One of the senior network engineers is going to look at this, just waiting on them to get back to us with further news at this point.
A full RFO will be given once this is resolved, and I'm very sorry for the disruption. Once this is resolved you are welcome to follow the usual procedure for SLA credits.
The best thing to do in the meantime is to monitor www.pcsmarthosting.net / www.dns4vps.com for updates.
Thanks |
| Posted by matt1206, 07-18-2012, 08:08 AM |
|
Thanks for the update Chris. I've just had confirmation the issue has been resolved, and I can confirm access again to my VPS. |
| Posted by PCS-Chris, 07-18-2012, 08:29 AM |
Good stuff, we've given the all clear now.
I'm still not 100% sure what the cause was, we ended up reloading the switch (Same configuration), and all is fine. It's looking like a Firmware issue, bit strange for it to occur after a year of uptime+ but we'll be checking this with Cisco to ensure it doesnt re-occur.
Chris |
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