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GNAX Cloud down?
| Posted by 12Nitro, 07-01-2012, 07:19 PM |
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All my vCloud production infrastructure just stopped responding 45 minutes ago. Logged in to vCloud Costumer portal just fine but cannot do anything at all - trying to connect or to restart any VM or network gets me a fine "Unable to perform this action. Contact your cloud administrator." message. Anyone else in this situation? |
| Posted by Techark, 07-01-2012, 07:22 PM |
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Have you put in a ticket with them? |
| Posted by 12Nitro, 07-01-2012, 07:25 PM |
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Yes, top priority, just as soon as the VMs stopped responding. Still unassigned. |
| Posted by Techark, 07-01-2012, 07:26 PM |
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Give them a call. |
| Posted by 12Nitro, 07-01-2012, 07:42 PM |
No need. After an hour or so out the VMs suddenly became manageable again from vCloud. All disk partitions are mounted by ubuntu in read-only mode, which may suggest some physical I/O problem. Now restarting each VM one by one.
This is very similar to a error that happened roughly a month ago. No clear explanation was provided at the time, and just like then I couldn't count with any assistance from support. The ticket is still unassigned. |
| Posted by Techark, 07-01-2012, 08:00 PM |
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If it was me I would still give them a call and ask for an update as to what happened. |
| Posted by FastServ, 07-01-2012, 09:05 PM |
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Sounds like the storage back-end went down or became disconnected for whatever reason. Hopefully your filesystems are recoverable... be sure to do a full fsck and repair to avoid unexpected journal issues forcing read-only again within the next couple days. |
| Posted by NetDepot - Terrence, 07-01-2012, 10:12 PM |
Quote:
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Originally Posted by 12Nitro
All my vCloud production infrastructure just stopped responding 45 minutes ago. Logged in to vCloud Costumer portal just fine but cannot do anything at all - trying to connect or to restart any VM or network gets me a fine "Unable to perform this action. Contact your cloud administrator." message. Anyone else in this situation?
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Just an FYI; in the future when you have any issues please open a ticket and or give us a ring.  |
| Posted by sirius, 07-01-2012, 10:13 PM |
Quote:
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Originally Posted by GNAX - Terrence
Just an FYI; in the future when you have any issues please open a ticket and or give us a ring.
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Quote:
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Originally Posted by 12Nitro
Yes, top priority, just as soon as the VMs stopped responding. Still unassigned.
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Looks like he did.... |
| Posted by 12Nitro, 07-02-2012, 04:49 AM |
Quote:
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Originally Posted by FastServ
Sounds like the storage back-end went down or became disconnected for whatever reason. Hopefully your filesystems are recoverable... be sure to do a full fsck and repair to avoid unexpected journal issues forcing read-only again within the next couple days.
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Thanks for the suggestion! will do.
Quote:
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Originally Posted by GNAX - Terrence
Just an FYI; in the future when you have any issues please open a ticket and or give us a ring.
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Sure, next crash instead of simply opening a critical ticket will try to call support to see if the response times are any better - fortunately the VMs started responding before the situation became truly desperate. Still, a real explanation of what caused the failure would be nice - previously when explicitly requested one, only got a generic "don't worry, it won't happen again". |
| Posted by NetDepot - Terrence, 07-02-2012, 05:12 AM |
Quote:
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Originally Posted by 12Nitro
Thanks for the suggestion! will do.
Sure, next crash instead of simply opening a critical ticket will try to call support to see if the response times are any better - fortunately the VMs started responding before the situation became truly desperate. Still, a real explanation of what caused the failure would be nice - previously when explicitly requested one, only got a generic "don't worry, it won't happen again".
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Shoot me an email with the ticket ID and I will look into it for you tyhap@gnax.net. |
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