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JaguarPC down on the 1st of every month now?
| Posted by 1script, 07-01-2012, 10:58 AM |
Went down on the 1st of June, now it's 1st of July and it's down again! I don't like this trend.
Their phone support at (888)-551-3050 is disconnected (temporarily?) too. What gives? This used to be my best VPS hosting, been a client for 6 years ... |
| Posted by ModelWebHost, 07-01-2012, 11:17 AM |
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I have several servers with them and none of these is down. On which node, you are hosted? |
| Posted by 1script, 07-01-2012, 11:21 AM |
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I'm on the theoden node. It must be specific to the node then. What's frustrating is that my ticket has not even been assigned in 40 minutes. I realise it's Sunday but this is supposed to be a 24/7 operation... |
| Posted by ModelWebHost, 07-01-2012, 11:25 AM |
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Sorry and I check it now. Servers are not down at all but there is network problem. 50% data is being lost and speed is very slow. |
| Posted by BeZazz, 07-01-2012, 11:27 AM |
The network was down for me also.
Was a couple of days ago too. |
| Posted by 1script, 07-01-2012, 11:40 AM |
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It does feel like some sort of the a network problem, that's true. Just a few minutes ago I was trying to load the site and it was trying to connect for a very long time before timing out. Now the browser immediately shows the "Unable to connect" page (FireFox) |
| Posted by 1script, 07-01-2012, 11:57 AM |
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Looks like I was on an unresponsive node and it has now been restarted and came back online. |
| Posted by Marcus Teborn, 07-01-2012, 12:45 PM |
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Very glad to know it is startng to improve for you, how has it been lately? I have been thinking of using them myself. |
| Posted by infracom2005, 07-01-2012, 09:53 PM |
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I have 12 servers with JP and all are online |
| Posted by Jag, 07-01-2012, 11:26 PM |
Quote:
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Originally Posted by 1script
Went down on the 1st of June, now it's 1st of July and it's down again! I don't like this trend.
Their phone support at (888)-551-3050 is disconnected (temporarily?) too. What gives? This used to be my best VPS hosting, been a client for 6 years ...
|
The network wasnt down at all, this may be an issue with the server you are on directly.
As for the number, we recently hired 14 new people and rearranged our support teams. Its received lots of praise for improved responses, however we did take a hit on response times. This is mostly a training issue, it takes existing techs to help train new ones and most are about 2-3 weeks in now. This week and moving forward we should see response times drop drastically and the phone support restored. Its currently redirecting people to live chat.
PM me, or email me or management with your ticket and we can take a look to see if its a server issue your experiencing and compensate you for it, after we of course fix it. |
| Posted by BeZazz, 07-01-2012, 11:36 PM |
Quote:
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Originally Posted by Jag
The network wasnt down at all, this may be an issue with the server you are on directly.
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My server (dedicated) was also inaccessible at the same time of the OP. |
| Posted by Jag, 07-02-2012, 01:15 AM |
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Ok, maybe it was something related to some certain switch. I'll investigate , or rather make my network gurus investigate and we will update the forums announcements with whatever happened, and what steps we are taking to prevent it. |
| Posted by Jag, 07-02-2012, 01:28 AM |
I stand corrected, there was a minor dd0s, 4-500mbp that slowed down the switches of a few racks, so several client types could have been affected but only a small fraction of clients.
We're looking into some better ddos protections, and we will add other 1gbp lines to a few other providers where we could divert traffic since these attacks seem to be unusually more frequent the last 6 months. |
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