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ALL TurnKey Internet Sites Down or Error ??
| Posted by HostUS - Alexander, 06-05-2012, 05:26 AM |
Hello there,
This morning i have had over 50 emails stating that my site had been down, And now that i check my sites they all get a server 500 error, This is important to me as it affects all my clients site as well.
http://xxx.co.uk - Error establishing a database connection
http://xxxxx.co.uk - Critical Error Could not connect to the database
http://xxxx.co.uk - Error establishing a database connection
http://xx.xx.co.uk - Server 500 error.
Please advise on this, Thanks.
Regards, Alexander
*Edit services like cPanel, Webmail even the support desk dont work, So now i look really bad as my clients can't contact me |
| Posted by httpEasy, 06-05-2012, 06:18 AM |
|
You'll need to contact them directly as their site is up & running. |
| Posted by turnkeyinternet, 06-05-2012, 10:22 AM |
Hi Alexanderr, be sure to open a ticket, or shoot me the ticket number if you have any unresolved issues.
I do know that webserver33 had an issue that our techs resolved by 2 AM PST (5 am EST) - which was causing mysql connections to be blocked for many users. I'm not sure if this is related to that, or if you had another issue, but feel free to shoot me your ticket number for additional assistance if its ongoing
thank you! |
| Posted by HostUS - Alexander, 06-05-2012, 10:57 AM |
Thanks everyone, yes i'm on Webserver 33, and opened a ticket, and as usually Jordan was very helpful 
Thanks Looks fine now |
| Posted by turnkeyinternet, 06-05-2012, 11:05 AM |
Ok great, glad its resolved for you Alexanderr. And I do apologize for any inconvenience the situation posed to you.
Have a great day! |
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