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TMZVPS USManaged3 down again
| Posted by LXJTian, 04-16-2012, 09:13 PM |
hello:
TMZVPS USManaged3 down again, Down time over 4.3 hours and still continue, I tried reboot, but still show offline, So that problem is at main node, I will cancell this vps end of billing! |
| Posted by abenson, 04-16-2012, 09:19 PM |
|
Have you contacted TMZ about this issue? Is this a regular occurrence or a one time thing? |
| Posted by LXJTian, 04-16-2012, 09:22 PM |
Quote:
|
Originally Posted by abenson
Have you contacted TMZ about this issue? Is this a regular occurrence or a one time thing?
|
I am contacted TMZ, I am sure this is not one time thing,at last down, I used Pingdom to monitor, when the vps is down, I reboot at SolusVM, the server can not reboot, My whm can not login too! all site can not open! |
| Posted by KnownHost-Jonathan, 04-16-2012, 10:49 PM |
Hello,
US3 was down earlier and had to be hard-rebooted. An email was sent out to all affected clients about the reboot. The total downtime was about 30 minutes.
I just checked and we have no open tickets about a down VPS. Can you please PM me the IP address of your VPS or a ticket number so I can look into this? |
| Posted by TmzHosting, 04-16-2012, 11:00 PM |
Quote:
|
Originally Posted by LXJTian
hello:
TMZVPS USManaged3 down again, Down time over 4.3 hours and still continue, I tried reboot, but still show offline, So that problem is at main node, I will cancell this vps end of billing!
|
As Jonathan said above, we sent you an e-mail, I don't see a reason for why this thread was opened.
We usually do not give out credit when an issue like this happens because it was not a network issue, but I would gladly credit your account if you PM me or e-mail me your hostname or IP.
Thanks
- Daniel  |
| Posted by LXJTian, 04-17-2012, 04:13 AM |
hello:
PM sent!
I received the down email, but not this time down, this is longest down is over 4 hours before your ISSUE email, do you monitor your server? I can confirmed your main server down cause my vps down, not the problem at my vps. you can check this monitor, I has been PM my pingdom ID to you! |
| Posted by LXJTian, 04-17-2012, 04:26 AM |
Quote:
|
Originally Posted by tmzVPS - Jonathan
Hello,
US3 was down earlier and had to be hard-rebooted. An email was sent out to all affected clients about the reboot. The total downtime was about 30 minutes.
I just checked and we have no open tickets about a down VPS. Can you please PM me the IP address of your VPS or a ticket number so I can look into this?
|
======================================================================
as you said is main server have issue hard-rebooted? total downtime was about 30 minutes, when your main server issue fixed? do you confirmed all vps up? I used pingdom monitor the vps, and my client report to me the vps is down! |
| Posted by anon-e-mouse, 04-17-2012, 04:36 AM |
Quote:
|
Originally Posted by LXJTian
I am contacted TMZ, I am sure this is not one time thing,at last down, I used Pingdom to monitor, when the vps is down, I reboot at SolusVM, the server can not reboot, My whm can not login too! all site can not open!
|
Please use their support desk next time. |
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