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Directspace VPS DOWN FOR HOURS!!!
| Posted by tonopc, 04-11-2012, 04:08 PM |
Hi, i have one vps with Directspace.net
The same is offline for hours, and support does not answer. My Support Ticket is #608449
Anyone know what happens to this company ¿?
pachu@pachu-udesktop ~ $ ping juegos.juegosemi.com
PING xxx.juexx.com (xxx.xxx.xxx.176) 56(84) bytes of data.
From 199.xx.220.42 icmp_seq=1 Time to live exceeded
From 199.xx.220.42 icmp_seq=2 Time to live exceeded
From 199.xx.220.42 icmp_seq=3 Time to live exceeded
From 199.xx.220.42 icmp_seq=4 Time to live exceeded
From 199.xx.220.42 icmp_seq=5 Time to live exceeded |
| Posted by vpsfusion, 04-11-2012, 04:11 PM |
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Have you tried calling them? How long has it been since you submitted the ticket? |
| Posted by tonopc, 04-11-2012, 04:14 PM |
Quote:
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Originally Posted by vpsfusion
Have you tried calling them? How long has it been since you submitted the ticket?
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Over 3 hours. I have not called because I'm from Argentina.
I'm tired.  |
| Posted by directspace, 04-11-2012, 04:20 PM |
Quote:
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Originally Posted by tonopc
Over 3 hours. I have not called because I'm from Argentina.
I'm tired.
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Hello
We've posted an announcement in our helpdesk, twitter and emailed all affected clients. We are working to restore service across all affected nodes as quickly as possible. |
| Posted by tonopc, 04-11-2012, 04:36 PM |
Quote:
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Originally Posted by directspace
Hello
We've posted an announcement in our helpdesk, twitter and emailed all affected clients. We are working to restore service across all affected nodes as quickly as possible.
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Thank you for your answer. What will happen to our data? |
| Posted by directspace, 04-11-2012, 04:44 PM |
Quote:
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Originally Posted by tonopc
Thank you for your answer. What will happen to our data?
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At this time we're evaluating the severity of the situation. However, to be upfront, nodes have been accessed and compromised by an unauthorized source. We'll update customers as things progress. |
| Posted by tonopc, 04-11-2012, 04:52 PM |
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I need to know if I get my data, or I start charging my old backup on another vps/provider. |
| Posted by tonopc, 04-11-2012, 05:15 PM |
Quote:
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Originally Posted by TmzHosting
I am glad you have a backup! Good luck.
- Daniel 
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But is a January backup |
| Posted by tonopc, 04-11-2012, 05:43 PM |
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A truth hurts, directspace had a great performance. |
| Posted by iFON, 04-11-2012, 08:40 PM |
Quote:
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Originally Posted by directspace
Hello
We've posted an announcement in our helpdesk, twitter and emailed all affected clients. We are working to restore service across all affected nodes as quickly as possible.
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Here's some facts from you mr. directspace corporate member, coming from a customer who has used your vps services for a year or more:
1. You don't have phone support. Nobody ever picks up that phone and your voicemail says it's full. 100% of the time. I spent 2 days calling you every 1-2 hours and have tried to get someone on the line multiple times before and after that.
2. Your services have constant issues with both network connectivity and server stability. You oversell very very heavily (when a tar zcf takes 10 minutes to get 20MB compressed you know it's bad).
3. Your support tickets have a turn-around time of at least 2 hours. (I saw you advertise on this very forum incredibly low response times and great uptime and what not...). And when a ticket is answered it is not resolved but rather deferred to a later time. I've never ever had a ticket resolved with the first reply. Your support staff always starts out with "we can't see a problem there, maybe it's you".
4. You are overpriced. $10/mo for a VPS that drops every day every couple of hours for whatever reason is like paying for a cinema ticket and having to wait for the video to buffer every 5 minutes.
5. Your priorities are whack. You tweeted after you saw an increase in ticket numbers or whatever because this morning you only had a tweet that was made 20 days ago. You answer on a random third-party forum to inquiries instead of being proactive and letting your users know about the situation as it happens. You know how I found anything related to DS being down in the last 24 hours? I googled.  No proactive communication on your part.
6. Your support/console/portal whatever you call it is not working properly. It said that issues that affect me personally would be highlighted in yellow. It's not the case. However, I have a VPS that's been down at least from this AM (9:43 EST) and my ticket went unanswered the whole day.
7. You're cheap. Hard drives are way too cheap these days to not build a fat NAS to store some backups. That's so easy and cheap to do I have a 20TB NAS in my office. And it's a RAID too. I find it very questionable that you do not invest in your own infrastructure to better it. Sure, it's nice to pocket dough, but if you don't reinvest your business is going to always be considered third-world (no pun or offense intended).
8. You're advertising the wrong things. You can't keep up with your promises and guarantees. And don't blame it on your servers being hacked because I have never had a ticket response time like the one you throw around this forum.
9. Your policies make you look like it's one man running the show. You can't handle multiple tickets, and you threaten people that you're going to invoice them for whatever work you wish. To me it sounds like there's just one or two people who have way to many servers to take care of and too little time. That's what makes you look incredibly bad, and again, cheap; not the fact that you got rooted.
As for this horrible downtime, I sure hope you are going to credit each one of the customers of your own initiative, not after we complain. |
| Posted by tonopc, 04-11-2012, 09:56 PM |
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I need my files!!!!!!!!!!!!!! DS need an answer. |
| Posted by ssantos, 04-11-2012, 11:34 PM |
Quote:
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Originally Posted by tonopc
Hi, i have one vps with Directspace.net
The same is offline for hours, and support does not answer. My Support Ticket is #608449
Anyone know what happens to this company ¿?
pachu@pachu-udesktop ~ $ ping juegos.juegosemi.com
PING xxx.juexx.com (xxx.xxx.xxx.176) 56(84) bytes of data.
From 199.xx.220.42 icmp_seq=1 Time to live exceeded
From 199.xx.220.42 icmp_seq=2 Time to live exceeded
From 199.xx.220.42 icmp_seq=3 Time to live exceeded
From 199.xx.220.42 icmp_seq=4 Time to live exceeded
From 199.xx.220.42 icmp_seq=5 Time to live exceeded
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I have been down for 24hrs and they just say they are working on it. The response time is horrible. I would definitely stay away from directspace. I signed up 2 weeks ago and have been down 3 times. i live here locally and thought i would give them a shot but they have just cost me money for being down and there horrible ticket system is a joke. When u try to leave a voicemail it says its full. whats the purpose of customer service if they cant even offer it. |
| Posted by ssantos, 04-11-2012, 11:40 PM |
i signed up with these guys few weeks ago and them being a local company i thought i would give them a chance. This has been the worst experience of my life when it comes to hosting provider.
1. customer service is a joke.
2. I have been down 3 times in 2 weeks.
3. there mailbox is always full
4. they are currently experiencing heavy volume of issues across the board.
This is to name a few. These guys need to stop this line of work and get into something less fickle because there system cannot support the level of customer satisfaction and proper maintenance from a true legitimate hosting provider.
Two words STAY AWAY |
| Posted by raindog308, 04-12-2012, 12:57 AM |
Quote:
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Originally Posted by iFON
Here's some facts from you mr. directspace corporate member, coming from a customer who has used your vps services for a year or more:
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None of this is really new, alas...search here and you'll find that this is pretty much the history.
The cheaper the host, the more careful you have to be. |
| Posted by ssantos, 04-12-2012, 12:59 AM |
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unfortunately i learned the hard way. any suggestions on good ones out there? |
| Posted by raindog308, 04-12-2012, 01:09 AM |
I would start a thread in the VPS section. You need to be more specific about your needs - location, budget, managed/unmanaged, etc.
Here is a rough checklist:
http://www.vpsadvice.com/index.php?page=how-to-ask |
| Posted by locke815, 04-12-2012, 03:07 AM |
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Yes, you may look at the VPS offers as well. And also you prefer Xen or OpenVZ? I'd recommend a Xen type of VPS |
| Posted by pubcrawler, 04-12-2012, 05:11 AM |
Sooooo glad we pulled Directspace VPS from our server farm.
Was offline Tuesday into Wednesday night. They got us back online fairly quickly.
Directspace had been alright over the past month. Had plenty of ups and downs in prior months, but thought we were past that honeymoon stage and settling in on a server with well behaved business folks as neighbors. Ahh, wrong.
Now this insanity:
Dear Valued VPS Customers
As of about 6:30PM PST on Tuesday April 11th, We've been the subject of an unauthorized remote access on multiple VPS nodes. If you are experiencing issues connecting to your VPS, it has likely been involved in this matter.
At this time we are working with our local and federal authorities in an investigation to determine who is responsible for the unauthorized access.
At the same time, we are currently installing new nodes in order for us provide customers with a secured VPS environment.
We ask that all effected customers please bear with us as our ticket log has become extensive.
---------------
Good luck to Directspace. We see problems, reached our threshold and are fleeing to other provider. |
| Posted by webserveme, 04-12-2012, 05:16 AM |
Anybody affected still experiencing downtime? I am one of DS users who is also having this downtime. It's rather unnerving not knowing what's going on over at DS.
They have provisioned new vm logins, but everytime I try to soft boot the machine, it immediately reverts back to offline status. |
| Posted by sujian919, 04-12-2012, 05:38 AM |
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My data is not. |
| Posted by tonopc, 04-12-2012, 07:17 AM |
Quote:
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Originally Posted by webserveme
Anybody affected still experiencing downtime? I am one of DS users who is also having this downtime. It's rather unnerving not knowing what's going on over at DS.
They have provisioned new vm logins, but everytime I try to soft boot the machine, it immediately reverts back to offline status.
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I'm in the same situation. |
| Posted by iFON, 04-12-2012, 09:11 AM |
Quote:
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Originally Posted by tonopc
I need my files!!!!!!!!!!!!!! DS need an answer.
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I have some bad news for you mr.
Quote:
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Backup of Data: Except where DirectSpace Networks has expressly agreed in writing to the contrary, customers are solely and entirely responsible, and DirectSpace Networks is in NO way responsible, for the management and backup of all customer data, and all updates, upgrades, and patches to any software that customers use in connection with DirectSpace Networks services.
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That is DS AUP. So sorry, they do not backup because they're too cheap to buy 2TB HDDs for $140 just for backup purposes.
Also at 5AM they "restored" my VPS but really they just recreated it with the same password. It is blank. None of my files are there. Here's the wording:
Quote:
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According to logs, the VEs were simply destroyed using OpenVZ functions no data has been transferred out or copied.
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| Posted by iFON, 04-12-2012, 09:15 AM |
Quote:
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Originally Posted by pubcrawler
Sooooo glad we pulled Directspace VPS from our server farm.
Was offline Tuesday into Wednesday night. They got us back online fairly quickly.
Directspace had been alright over the past month. Had plenty of ups and downs in prior months, but thought we were past that honeymoon stage and settling in on a server with well behaved business folks as neighbors. Ahh, wrong.
Now this insanity:
Dear Valued VPS Customers
As of about 6:30PM PST on Tuesday April 11th, We've been the subject of an unauthorized remote access on multiple VPS nodes. If you are experiencing issues connecting to your VPS, it has likely been involved in this matter.
At this time we are working with our local and federal authorities in an investigation to determine who is responsible for the unauthorized access.
At the same time, we are currently installing new nodes in order for us provide customers with a secured VPS environment.
We ask that all effected customers please bear with us as our ticket log has become extensive.
---------------
Good luck to Directspace. We see problems, reached our threshold and are fleeing to other provider.
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At least you got a notice. I didn't, I actually googled and found directspace answering on this forum rather than their own support tickets. Can't possibly imagine what the person was thinking. |
| Posted by pubcrawler, 04-12-2012, 05:19 PM |
No we didn't get notice actually.
Found that message on their website.
Discovered this all when our SSH session dropped and hadn't restarted. Following a ticket submission, suddenly the IP started responding again, but key invalid.
Low and behold, either a man-in-the-middle attack or as happened, they put our IP on some new CentOS installation. We are a Debian shop |
| Posted by iFON, 04-12-2012, 07:03 PM |
Quote:
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Originally Posted by pubcrawler
No we didn't get notice actually.
Found that message on their website.
Discovered this all when our SSH session dropped and hadn't restarted. Following a ticket submission, suddenly the IP started responding again, but key invalid.
Low and behold, either a man-in-the-middle attack or as happened, they put our IP on some new CentOS installation. We are a Debian shop
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Yeah that happened to me too. They re-allocated one of my IPs to another server and when I was making http requests it would give me the standard centos apache page. I sent a request ticket in and they didn't want to admit to doing anything wrong and silently fixed it for me after a few exchanges.
The VPS I mentioned that was brought up this AM at 5 (that's when they emailed me) has been down since 9:40 AM. It's 7 PM now. They did not respond to ticket yet. I asked for a refund and for a backup of /etc and /var/named. Let's see where that takes me.
Currently looking for an alternate host.
Please, do help other customers stay away from DirectSpace in the future by sharing your experience on amplicate.com. We have to help people not waste money and lose data in the future and the only way to do that is to let them know that signing up with DirectSpace will be the biggest mistake of their life. |
| Posted by Maounique, 04-13-2012, 02:51 AM |
I am not sure about the biggest mistake. There can be others much worse.
It wont be the first hacked host or the only one experiencing problems.
Due to these issues I am for hosting "at home" for mission critical, soon HA will be in place, at least when **** happens I know exactly what and how, even better, I can fix it fast.
For non-essential stuff, redundancy, cheap bw, dns, etc, as well as blogging and other personal things, a few VPSes will do the job.
Oh, and did I mention redundancy and back-up ? There are hosts that back up for you or at least provide extra space for that, however, if they go south it is unlikely your back-up will still be available, so better do it yourself on another host or at home. Storage is ridiculously cheap these days, there are no excuses.
Besides, if something happens with your payment or you forget it, they will most likely hold your data to ransom, so one more reason to do:
1. Automated back-ups;
2. Manual back-ups;
3. Test the back-ups from time to time.
M |
| Posted by iFON, 04-13-2012, 03:16 AM |
Quote:
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Originally Posted by Maounique
I am not sure about the biggest mistake. There can be others much worse.
It wont be the first hacked host or the only one experiencing problems.
Due to these issues I am for hosting "at home" for mission critical, soon HA will be in place, at least when **** happens I know exactly what and how, even better, I can fix it fast.
For non-essential stuff, redundancy, cheap bw, dns, etc, as well as blogging and other personal things, a few VPSes will do the job.
Oh, and did I mention redundancy and back-up ? There are hosts that back up for you or at least provide extra space for that, however, if they go south it is unlikely your back-up will still be available, so better do it yourself on another host or at home. Storage is ridiculously cheap these days, there are no excuses.
Besides, if something happens with your payment or you forget it, they will most likely hold your data to ransom, so one more reason to do:
1. Automated back-ups;
2. Manual back-ups;
3. Test the back-ups from time to time.
M
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Some solid advice there. I agree that storage is way to cheap to ignore backing up nowadays. Thankfully I didn't use DS for anything major. It is rather cumbersome that I lost my BIND config & zone files but nothing hard to re-create.
I would like to mention one thing though: I did not have my payment set up on automatic and DirectSpace never suspended or charged a fee for forgetting to pay on time which happened two or three times. So the ransom data extortion scheme does not seem to be present with this company.
I have dealt with a few that did that in the past. Well known companies too. Very nasty aftertaste. But let's not go there.
I cancelled my account and I'm on my way. DS said they're launching a backup service in a couple of weeks for those of you who are staying. |
| Posted by thesaintoms, 04-14-2012, 03:17 AM |
It's bad luck that this all has happened, but they were asking for it. If they approached security like they approached customer service, it's all talk and no show.
I recently had a 26 hour down time, which was the result of "over-utilizing node resources" when, in fact, I was not. They rendered my VPS unable to boot and refused to respond to my support tickets, even though a few of my friends who host with DS were getting responses. This was the third downtime in 3 months, and I had customers breathing down my neck. So I decided to head to DataShack (which I've been loving so far) and give them a try. I got all my data moved off of DS' network 30 min prior to when they reported that this attack occurred.
There are two types of people on the internet; those who have lost data, and those who will. Backup, test, backup, test, and so forth. |
| Posted by Maounique, 04-14-2012, 06:28 AM |
Quote:
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Originally Posted by iFON
I would like to mention one thing though: I did not have my payment set up on automatic and DirectSpace never suspended or charged a fee for forgetting to pay on time which happened two or three times. So the ransom data extortion scheme does not seem to be present with this company.
I have dealt with a few that did that in the past. Well known companies too. Very nasty aftertaste. But let's not go there.
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Yeah, well, I am not a customer of them, I just felt I had to point out some general reasons for backups based on many years of experience.
I am glad they dont pull that trick on customers, it doesnt look they are evil, just overwhelmed by this situation. Who knows how many hundreds of nodes are suddenly destroyed, they cant just hire extra staff in a few min, but cant blame customers that expect more or less uninterrupted service either.
They can move, but sooner or later some sort of **** will happen with other hosts too, if what you host is mission critical, maybe think of some redundancy, replication, at least have an idle box ready to receive the last back-up and be up in a matter of minutes when needed, while you use those resources for testing stuff in "normal" times when the main box is humming along great.
M |
| Posted by thesaintoms, 04-18-2012, 05:38 PM |
I'd just like to leave this here xD
(It's a screenshot of a support ticket of mine in January)
So essentially I was lied to? |
| Posted by iFON, 04-18-2012, 05:44 PM |
Quote:
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Originally Posted by thesaintoms
I'd just like to leave this here xD
(It's a screenshot of a support ticket of mine in January)
So essentially I was lied to?
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Absolutely. If they had full node backups their downtime would have been minimal and accounts would have been reversed to the changes last made at the time the backup was taken.
They just confirmed via support ticket to me that they were implementing a backup system in the near future.
I guess their thought was "well, they're fully unmanaged so we don't care about their silly files", but failed to recognize that their business depends on those backups being available should a full scale hack of a server happen.
I'm an ex direct space client who has lost nothing more than /etc config files. Still, I chose to leave due to what ***in my opinion*** is an incredibly stupid way of managing a hosting business. |
| Posted by devonblzx, 04-18-2012, 06:04 PM |
Quote:
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Originally Posted by iFON
Absolutely. If they had full node backups their downtime would have been minimal and accounts would have been reversed to the changes last made at the time the backup was taken.
They just confirmed via support ticket to me that they were implementing a backup system in the near future.
I guess their thought was "well, they're fully unmanaged so we don't care about their silly files", but failed to recognize that their business depends on those backups being available should a full scale hack of a server happen.
I'm an ex direct space client who has lost nothing more than /etc config files. Still, I chose to leave due to what ***in my opinion*** is an incredibly stupid way of managing a hosting business.
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I think this is about normal with VPS or dedicated servers. Unless the servers are specifically stated that they are backed up, they are not.
It is usually up the client when they have their own server to take and store backups. |
| Posted by iFON, 04-18-2012, 06:06 PM |
Quote:
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Originally Posted by devonblzx
I think this is about normal with VPS or dedicated servers. Unless the servers are specifically stated that they are backed up, they are not.
It is usually up the client when they have their own server to take and store backups.
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Yeah, my point was that the downtime is not excusable. They were down 3+ days (they may still be ... who knows) because there is no full node backup to restore from in a matter of hours. |
| Posted by thesaintoms, 04-18-2012, 06:17 PM |
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See, I would understand if it were an individual VPS issue and they didn't have backups (as I did eventually in my support ticket which I linked above). But for a full node? That's inexcusable. Even if the backup was only a weekly backup, it would have saved so much time, money, and effort in the end, as not EVERYTHING would have been lost. |
| Posted by Maounique, 04-19-2012, 05:57 AM |
Since they speciffically say in a ticket to a customer that they have full nodes backup, then they should restore those when the full node has been deleted because of their security problems.
In this case, customers have to backup in case their VPS is hacked, for instance, the company goes bust, they forget to pay, node is suspended or cancelled by host for whatever reason, fs corruption by out of control script, hdd bad sectors, whatever is affecting only that particular customer because the company will certainly not do a rollback for everyone or do extra work to restore that speciffic container when they dumped everything in one tar file.
If they do have the full node backup as they claim, they HAVE TO restore it when data was lost because of their exclusive fault. They are not forced to take the full back-ups, agreed, but it does make sense for their own reputation. A customer which lost data (even if it is just a bit since last back-up the customer took) through the host's error will be much happier with low downtime and some kind of a back-up restored than just receive the blanket "we are sorry, dunno when will be up" letter. 3 days downtime is inexcusable, especially when the data is not restored. I mean, I can install and configure manually (without any script) VMWare, XEN, Proxmox servers in half an hour each on low end hardware for my homelab to test things and they cant finish all in 3 days ?
When **** happens you ask employees for extra hours, pay extra, get them pizza and coffee to get the things done since you cant really hire others in that short time, it is impossible not to be done in this way in 24 hours of hard work and iron bugs later.
I hope they learn from this. **** happens to everyone sooner or later, it is the way they deal with it that makes the difference.
M |
| Posted by JackVX, 04-19-2012, 12:55 PM |
I am not a DS client but, the services are unmanaged. On your server you have the full ability to backup your own files. The only hosting that I buy and expect to be backed up is website and gameserver hosting, but even with my website i have a cron to zip the public html once every 7days and upload it to another place, and mysql databases are backed up every our, how hard is it to take your own backups? Not hard at all.
IMHO you shouldn't blame the host for your own incompetency to setup your own backups, it isnt hard to connect to FTP and click and drag files to your desktop if you dont know how to use crontab and bash scripting. |
| Posted by webserveme, 04-19-2012, 01:13 PM |
@JackVX, @Maounique,
The point of this thread is not just about backups and what not. Sure, we should all backup our files, and I am sure we all did. And for those who didn't have backups, it's just their bad luck.
The point being, the node went down for days, we the clients are left without access to our servers. How are we to answer to our own clients when we can't even access our own servers?
I eventually moved to another vps provider after 24hours without access, because I just couldn't bear my clients breathing down my neck asking about why their emails went down. I'd come clean with them saying there is no hope in restoring webfiles, but at least I get to salvage a few due to the fact that uptime was more important to them.
So to sum up, it's not just about backups, more about DS getting us back up ASAP, which apparently they failed to even do so. |
| Posted by JackVX, 04-19-2012, 01:17 PM |
Quote:
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Originally Posted by webserveme
@JackVX, @Maounique,
The point of this thread is not just about backups and what not. Sure, we should all backup our files, and I am sure we all did. And for those who didn't have backups, it's just their bad luck.
The point being, the node went down for days, we the clients are left without access to our servers. How are we to answer to our own clients when we can't even access our own servers?
I eventually moved to another vps provider after 24hours without access, because I just couldn't bear my clients breathing down my neck asking about why their emails went down. I'd come clean with them saying there is no hope in restoring webfiles, but at least I get to salvage a few due to the fact that uptime was more important to them.
So to sum up, it's not just about backups, more about DS getting us back up ASAP, which apparently they failed to even do so.
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The fact that you actually accept money from clients whilst using cheap, rumoured to be 'oversold' OpenVZ hosting, answers your question about the downtime sorry to say. |
| Posted by Maounique, 04-20-2012, 05:14 AM |
Actually, it is a bit about back-ups. They said they have back-ups of the entire nodes. If that was the case, restoring those would have been fast and easy.
Since there were days of downtime, either those back-ups were a myth or they were deleted as well.
Every customer is different, some might value uptime over data retrieval (especially those that made back-ups), others could wait longer just to get their data back (those with important data without (recent) back-ups).
BOTH would have benefitted if the company did have those full node back-ups available, also the company itself would have pulled a great victory out of a disaster, increasing customer's confidence that they are safe with it, even if hiccups can occur.
Sure, unmanaged and all, but a dump a day keeps the angry customer away and 2 TB drives are 100 bucks a piece. They can hold many compressed and incremental back-ups of a much larger node (depending on how compressible the data is and how much can they fine tune the back-up to avoid the OSes and only get user data).
I never said they have to do it, but it would have been a good thing for everyone.
M |
| Posted by henrique-s, 05-15-2012, 07:44 PM |
Could someone provide an update about this issue?
What the company did about it?
Did you get your data/files? |
| Posted by multiplecloud-zid, 05-15-2012, 10:52 PM |
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service was restore but create new one. Client data all loss. Fortunately, I always keep backup. Pls keep backup, if you use all of budget vps |
| Posted by doughnet, 05-25-2012, 12:12 PM |
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Such a joke company!!!!!! Wonder how they still in business. In the advertising section of WHT they should force threads to include all links of reviews of their company/services. This would allow new clients to be well informed of the service of they are getting into. Maybe help innocent new clients avoid poor companies. Just my 2 cents. |
| Posted by tonopc, 06-18-2012, 09:10 PM |
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My VPS at DirectSpace is again OFFLINE for many hours!!! |
| Posted by ocean7cloth, 06-20-2012, 07:25 AM |
<< removed >> this company is really threating me!! my VPS is offline about more than 36hours!! << removed >>
My customer is runaway!! and i don't know how to get my backups , becuase my ticket still not reply!!
My Support Tickets - #575100 [my VPS is DOWN or OFFLINE! for more than 24hours!!] |
| Posted by directspace, 06-20-2012, 11:18 AM |
Quote:
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Originally Posted by ocean7cloth
<< removed >> this company is really threating me!! my VPS is offline about more than 36hours!! << removed >>
My customer is runaway!! and i don't know how to get my backups , becuase my ticket still not reply!!
My Support Tickets - #575100 [my VPS is DOWN or OFFLINE! for more than 24hours!!] |
Hello
We are working as quickly as possible to restore service to all customers and reply to tickets as humanly possible. As soon as your VPS is backup, we'll update you via your open ticket. |
| Posted by ocean7cloth, 06-20-2012, 07:55 PM |
Quote:
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Originally Posted by directspace
Hello
We are working as quickly as possible to restore service to all customers and reply to tickets as humanly possible. As soon as your VPS is backup, we'll update you via your open ticket.
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hey, i need my backups as soon as possible!!
and TILL NOW!!! my VPS currently DOWN!! and support not reply! what service is it???
you know? my VPS down for more than 48 HOURS!! where the hell are you!
--
sorry for my bad words, i'm absolutely mad about this. this company such a piece of ****! the ticket support not working anyway. |
| Posted by jrianto, 06-20-2012, 11:18 PM |
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I feel you ocean. Been there my self. It's good practice to always have a plan B when something happens to plan A. It's good to not allow your business to be dependent on one single point of failure. |
| Posted by ocean7cloth, 06-20-2012, 11:34 PM |
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i don't know how to clustering. so i don't have a plan b if there's something happen to my site. |
| Posted by mrmarchuk, 06-21-2012, 03:12 AM |
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So i had just switched, transferred everything over, was with DSN for 2 weeks before this happened and *******, in those 2 weeks, I did so many changes that I dont know if i could do them again... Looks like i will be looking at getting hosting with someone else now, i might keep the VPS as a sandbox but i'm not sure i even WANT to pay for it at this point... |
| Posted by zippy_hosting, 06-29-2012, 02:59 AM |
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Personally, you should give DirectSpace a space. The 1st time is a charm, the 2nd is a coincidence, and the 3rd time shall be the last. Word of advice. |
| Posted by ocean7cloth, 06-29-2012, 05:42 AM |
Quote:
|
Originally Posted by zippy_hosting
Personally, you should give DirectSpace a space. The 1st time is a charm, the 2nd is a coincidence, and the 3rd time shall be the last. Word of advice.
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yes, it is.. i've been moved, and you know what? now, is offline too! lol.. |
| Posted by macroz, 06-29-2012, 08:15 PM |
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lots of vps was down more than 24 hours again, very bad tech |
| Posted by ocean7cloth, 06-29-2012, 10:43 PM |
this is not about the bad tech, this is about how them to provide what they say in their promotion, and how to handle it.
now, i don't trust any provider with much advertise on google! much of them after i searching the review, most of them is sucks. *imho* |
| Posted by Tails, 06-29-2012, 10:46 PM |
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and guess what... all my files lost again... |
| Posted by ocean7cloth, 06-29-2012, 10:49 PM |
Quote:
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Originally Posted by Tails
and guess what... all my files lost again...
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yes, you should know that now i've been built my webstore from the start again. i'll never trust what provider said that "they will take care of our files with doing backup everyday".. NO! i'll do by myself! |
| Posted by Tails, 06-29-2012, 11:39 PM |
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@ocean, ya... i guess u r right.... r u still using them? I am thinking to move... but still searching..... |
| Posted by ocean7cloth, 06-29-2012, 11:46 PM |
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i moved to provider on my country which have 24 hours "REAL" live chat support. not like this company. |
| Posted by TheLoudOne, 06-30-2012, 01:49 AM |
Quote:
06/28/2012 07:28
We're currently working on an issue with several nodes. We will update all customers once we find the source and a fix.
Edit 10:04AM PST: We have isolated this issue to two main racks that host our VPS servers. We are investigating this issue on site and getting back to clients in the order they have been waiting. Clientele patience is greatly appreciated on our end.
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Yes, still down.
Has anyone had thier VPS restored? And in what condition? A month old backup?
What could possibly have gone wrong that killed VPS's in two whole server racks? |
| Posted by GVH-Jon, 06-30-2012, 08:04 AM |
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You should give DirectSpace a chance. They've explained to you that they're currently having a problem at least |
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