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Scarabweb down?
| Posted by MelanieG, 04-06-2012, 11:48 AM |
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Does anybody use Scarabweb.com as a hosting provider? All of my websites are down as is Scarabweb's main page. Email has been unanswered and the phone number they have listed is "not accepting calls". Freaking out a bit... |
| Posted by KMyers, 04-06-2012, 11:51 AM |
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Originally Posted by MelanieG
Does anybody use Scarabweb.com as a hosting provider? All of my websites are down as is Scarabweb's main page. Email has been unanswered and the phone number they have listed is "not accepting calls". Freaking out a bit...
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I am not using them myself but can confirm that their homepage seems to be offline. May I ask how long they have been down? |
| Posted by MelanieG, 04-06-2012, 11:52 AM |
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Not sure exactly since I just jumped on to check a little while ago...maybe about an hour or so. Odd that their phone number doesn't work. |
| Posted by KMyers, 04-06-2012, 11:58 AM |
Quote:
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Originally Posted by MelanieG
Not sure exactly since I just jumped on to check a little while ago...maybe about an hour or so. Odd that their phone number doesn't work.
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I would give it another 1-2 hours before you start to get too concerned. They may be having an outage or undergoing a DDoS Attack |
| Posted by MelanieG, 04-06-2012, 11:59 AM |
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That could be true...I'll check back in a couple hours or so. Thanks for the replies, guys! |
| Posted by KMyers, 04-06-2012, 01:42 PM |
Hello,
It still seems down, you may want to give +1.6143028467 a call |
| Posted by azmi, 04-06-2012, 02:10 PM |
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It is still down, no answer to support mails and phone not accepting the calls. Time to worry? |
| Posted by MelanieG, 04-06-2012, 02:40 PM |
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Yea, that number is not accepting any calls. Guess there isn't much else to do except wait it out. I have had so many issues with them as a hosting company...was planning to switch next month to somewhere else anyway. |
| Posted by azmi, 04-06-2012, 02:45 PM |
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By looking at whois, i think it is owned by madeitinc.com. Tried to call them but no answer. |
| Posted by MelanieG, 04-06-2012, 02:49 PM |
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I'll try sending an email to the address listed on that website, but doubt it'll get a response though. |
| Posted by ProsperNet, 04-06-2012, 03:28 PM |
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I just got a phone call (returning a voice mail I left). He said they were about 20 minutes away from having the problem resolved. It is some kind of network issue. |
| Posted by MelanieG, 04-06-2012, 03:32 PM |
Quote:
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Originally Posted by QuitSmokingDotCom
I just got a phone call (returning a voice mail I left). He said they were about 20 minutes away from having the problem resolved. It is some kind of network issue.
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Huge thanks for that update! Surprised you were able to get through by phone. Keeping my fingers crossed. |
| Posted by KMyers, 04-06-2012, 03:38 PM |
Quote:
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Originally Posted by MelanieG
Huge thanks for that update! Surprised you were able to get through by phone. Keeping my fingers crossed.
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The reason for the phone issue may have been network related or they may have just gotten flooded with calls |
| Posted by MelanieG, 04-06-2012, 07:31 PM |
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Still not working so I guess they haven't resolved the problem yet...been 8 hours so that's pretty ridiculous. Anyone hear of any updates? |
| Posted by ProsperNet, 04-06-2012, 11:44 PM |
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Finally working. |
| Posted by KMyers, 04-06-2012, 11:46 PM |
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It must have just came back up, I checked 20 minutes ago. I wonder what the issue was |
| Posted by MelanieG, 04-06-2012, 11:49 PM |
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Yep just checked as well and they are back up! Not sure what the issue was, but definitely not renewing hosting with them. |
| Posted by KMyers, 04-06-2012, 11:51 PM |
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Originally Posted by MelanieG
Yep just checked as well and they are back up! Not sure what the issue was, but definitely not renewing hosting with them.
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I would not go that route yet, every host has some sort of downtime. If this was the first period of downtime, I would advise you to contact them and get their side of the story before jumping ship. |
| Posted by MelanieG, 04-07-2012, 12:09 AM |
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Unfortunately, this isn't the first issue I've had with them and I was planning to before the downtime since I'm up for renewal next month. Their customer service is pretty terrible and I've had a couple bad experiences with them, which is a shame because they used to be great before they got bought by another company. There are definitely better hosting options out there. |
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