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DediDirect, Dallas Down?
| Posted by BeZazz, 03-31-2012, 05:54 AM |
Hi,
just wondering if anyone else has a dedi down with DediDirect in Dallas?
Best I can tell it is a network issue.
(yes ticket submitted a bit over 2 hours ago) |
| Posted by xguju, 03-31-2012, 06:20 AM |
|
I concur they are pretty good about this though. I have no submitted a ticket though. |
| Posted by BeZazz, 03-31-2012, 08:31 AM |
|
Nearly 5 hours and still no response :/ |
| Posted by Visbits, 03-31-2012, 10:26 AM |
|
Softlayer reseller? Prob didn't pay their bills. |
| Posted by Cookiesowns, 03-31-2012, 10:44 AM |
Quote:
|
Originally Posted by BeZazz
Hi,
just wondering if anyone else has a dedi down with DediDirect in Dallas?
Best I can tell it is a network issue.
(yes ticket submitted a bit over 2 hours ago)
|
No issues here, 2 nodes on the same VLAN.
Quote:
|
Originally Posted by Visbits
Softlayer reseller? Prob didn't pay their bills.
|
Not even close, they own their own hardware and colocate at CoreExchange. |
| Posted by BeZazz, 03-31-2012, 12:56 PM |
Quote:
|
Originally Posted by Cookiesowns
No issues here, 2 nodes on the same VLAN.
|
Apparently it was limited to one cabinet.
Seven hours to get first reply to support ticket. |
| Posted by Vee-DediDirect, 03-31-2012, 02:57 PM |
|
Hello, yes the issue was with only 1 cabinet and I apologize for the inconvenience this may have caused. Please submit a ticket to request SLA credit, thank you. |
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