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Cartika Cloud downtime
| Posted by CanSpace, 02-08-2012, 06:27 PM |
Anyone else affected by this? It's only been about an hour or two in our case so I feel bad for making an issue out of this - however when someone purchases "cloud" hosting over traditional vps or dedicated hosting, they are obviously doing it with the expectation of very high reliability.
2 hours of downtime during prime business time unfortunately does not fall into that category. |
| Posted by ayksolutions, 02-08-2012, 06:55 PM |
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Have you tried contacting them about this before posting this thread? I think they are quite easy to reach so you should have received some sort of a response from them regarding this. |
| Posted by LevelHosting Inc, 02-08-2012, 07:01 PM |
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Originally Posted by ayksolutions
Have you tried contacting them about this before posting this thread?
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I second your advice.
@op - Cartika is a reputable provider and you should try reaching out to them via phone, e-mail, ticket system or their very own community forum perhaps? |
| Posted by CanSpace, 02-08-2012, 07:09 PM |
Yes I have contacted them and yes they were easy to reach and yes they did respond saying they are "aware of an issue and are working on it"... was just wondering who else was affected
for the record their support has been very responsive |
| Posted by cartika-andrew, 02-10-2012, 01:06 AM |
Quote:
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Originally Posted by CanSpace
for the record their support has been very responsive
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Hello CanSpace
I am pleased to hear our support met your expectations. When there is an issue, our primary concern is communicating properly
having said this, I completely agree with you - this sort of outage should not happen on our cloud infrastructure. This incident really did only impact a small fraction of our Cloud (ie just impacted our Toronto Cloud Pool2 and only a fraction of that pool at that). Having said this, it certainly did not make it any better for those that were impacted and I appreciate that and apologize for the impact to your service.
We will be taking steps to ensure this cant happen again and will be scheduling some maintenance to move some pools around and remove the scenario which caused this issue.
Thanks for your continued business and once again, I apologize for the impact to your service you experienced with this incident |
| Posted by cartika-andrew, 02-10-2012, 03:23 PM |
Quote:
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Originally Posted by CanSpace
2 hours of downtime during prime business time unfortunately does not fall into that category.
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Hello CanSpace,
I wanted to follow up with you on this since the mention of 2 hours of downtime did not seem right to me.
Some VMs needed to go through a disk verification process on restart. Any customers who changed their root/administrator access that we had on file were delayed in coming back online until we were able to obtain that information from the client.
This is not to excuse the outage, as certainly, there was one and it did impact some customers. Having said this, please do ensure that if you change your root/administrator password on your VM to let us know so that in case we need to take action to maintain or restore service to your VM, we are able to do so as efficiently as possible.
Again I apologize but hopefully with a bit better communication, we are able to minimize any impact if something like this were to happen again
thanks again and let me know if you have any additional questions |
| Posted by CanSpace, 03-01-2012, 11:01 PM |
More downtime sadly  over an hour now this time.
Apparently a filesystem issue...
edit: to clarify - the machine was up most of the time... but the filesystem was in readonly mode so our sites were pretty much unusable. now the server is down altogether, but i'm hoping when it's back up the issue will be resolved... |
| Posted by CanSpace, 03-01-2012, 11:23 PM |
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woot! we're back |
| Posted by ameeriklane, 03-01-2012, 11:25 PM |
Quote:
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Originally Posted by CanSpace
More downtime sadly over an hour now this time.
Apparently a filesystem issue...
edit: to clarify - the machine was up most of the time... but the filesystem was in readonly mode so our sites were pretty much unusable. now the server is down altogether, but i'm hoping when it's back up the issue will be resolved... |
We experienced this also. What OS are you running? We're on Win2008 and it seems to be pretty good at handling/recovering from a filesystem issue while keeping the server up as much as possible. None of our sites worked during the outage since they need disk read/write to process requests (all database-driven sites), but the server generally seemed to stay up.
From our logs, it looks like the outage was a bit under an hour.
The posting about the outage was a bit unclear:
http://cartikaforum.com/topic/2525-x...7596#entry7596
as it doesn't list which cloud pools (Cartika has multiple datacenters), unlike previous outage notifications related to this which were clear about which datacenters/pools were affected.
Anyway, we're back up and things look to be back to normal, but no one likes outages of course.
We have a ticket open on this, and were following their outage information, so I'm not coming onto WHT to complain or rant -- just wanted you to know that not only you experienced this, and also how our server responded to it. |
| Posted by cartika-andrew, 03-01-2012, 11:54 PM |
Hi CanSpace and ameeriklane,
I am not taking your comments as complaints or rants.
I do apologize that the post was not as detailed on our forum.
The impacted pool was the same Canadian Pool which was impacted last time and its the same Canadian Pool which has maintenance windows scheduled for Tomorrow and Saturday night to rectify this problem.
We are absolutely aware of the issue and the bug on this pool and have maintenance scheduled for tomorrow and Saturday to resolve this permanently.
Thanks for your patience and I apologize to all those on this pool. We are moving all VMs off this pool over this weekend (again already scheduled with all customers) |
| Posted by CanSpace, 03-02-2012, 12:18 AM |
we're on centOS. apache was serving pages but mysql obviously would not function, so our sites did not work as they are all database-driven.
the server was up pretty much the entire time (in read only mode)... when it went down I think it was just for a reboot mostly... several minutes after that everything was working again
phone support was good and they said they were aware of the issue. I'm not complaining or ranting either - support has been pretty good and we were notified a while back of maintenance tomorrow which as mentioned above may resolve these issues. |
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