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GenVPS Is Down Again
| Posted by sabigger, 10-01-2011, 11:08 AM |
According to our pingdom account, we've had 1d 16h 58m 30s of downtime in LESS than a month. The current outage has been effective since 1:30am PST on 10/1/2011.
This really needs to stop. |
| Posted by sabigger, 10-01-2011, 01:21 PM |
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We're on Node 4, btw. Until they come back online -- then we'll be finding a new host. |
| Posted by meowdogs, 10-01-2011, 01:49 PM |
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seems they are down the first sat evey month node 3 here |
| Posted by 100percent, 10-01-2011, 01:51 PM |
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luckily its the weekend but unfortunately its still during the day for me. Over an hour and no response to my ticket. GenVPS is simply too risky. I would like a refund. It's really making my business look bad with these down times. |
| Posted by Bluz, 10-01-2011, 02:49 PM |
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Did you guys get a discount for the first outage? I was told I would get either 20% off or a set amount, I never got either and no one replied to my emails... |
| Posted by sabigger, 10-01-2011, 04:24 PM |
Quote:
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Originally Posted by Bluz
Did you guys get a discount for the first outage? I was told I would get either 20% off or a set amount, I never got either and no one replied to my emails...
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Actually we got a 70% discount because of how much outage time there was -- and because they mischarged us, more content to overcharge than give a discount.
We also had to submit a ticket to even obtain the process of requesting a discount, despite them telling us they'd send out an email/apology.
For the record, it's not been over 11 hours of downtime, and 5 hours without a ticket response. The fact that it's the weekend --- and that we're featured on Xbox.com, certainly doesn't help matters. |
| Posted by Bluz, 10-01-2011, 04:26 PM |
Quote:
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Originally Posted by sabigger
Actually we got a 70% discount because of how much outage time there was -- and because they mischarged us, more content to overcharge than give a discount.
We also had to submit a ticket to even obtain the process of requesting a discount, despite them telling us they'd send out an email/apology.
For the record, it's not been over 11 hours of downtime, and 5 hours without a ticket response. The fact that it's the weekend --- and that we're featured on Xbox.com, certainly doesn't help matters.
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Ouch, mind telling me a little more on how your on xbox.com? I was quite the avid gamer in my teen years and loved me my xbox/360 heh |
| Posted by sabigger, 10-01-2011, 04:29 PM |
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@Bluz: I run videogamewriters.com, and we have a featured "Community Playdate" this coming Friday for Gears of War 3. We also should be showing up soon on every 360 dashboard in the US. You can imagine how terrible this outage is, in light of that :-( |
| Posted by WickedRage, 10-01-2011, 05:37 PM |
Quote:
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Originally Posted by Bluz
Did you guys get a discount for the first outage? I was told I would get either 20% off or a set amount, I never got either and no one replied to my emails...
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I've asked for discount/credits and the answer was:
Code:
Hello,
We are still discussing this, please give us some time, we will update you what we have decided.
My ticket was automatically closed after few days because they have not received response from me in over 48 hours.  )
Not to mention that I did not receive any discount.
Amateurs... |
| Posted by sabigger, 10-01-2011, 05:41 PM |
Quote:
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Originally Posted by WickedRage
I've asked for discount/credits and the answer was:
Code:
Hello,
We are still discussing this, please give us some time, we will update you what we have decided.
My ticket was automatically closed after few days because they have not received response from me in over 48 hours. )
Not to mention that I did not receive any discount.
Amateurs... |
It's part of their TOS. Demand a refund. |
| Posted by WickedRage, 10-01-2011, 05:46 PM |
Quote:
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Originally Posted by sabigger
It's part of their TOS. Demand a refund.
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It doesn't really matter now.
I've moved my sites elsewhere two weeks ago. |
| Posted by meowdogs, 10-01-2011, 09:46 PM |
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where did you move them tooo |
| Posted by sabigger, 10-01-2011, 09:57 PM |
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We'll be moving to GreenGeeks. They have overwhelmingly positive reviews. |
| Posted by WickedRage, 10-02-2011, 03:14 AM |
Quote:
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Originally Posted by meowdogs
where did you move them tooo
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I've got a dedicated server from hetzner.
So far so good. |
| Posted by sabigger, 10-02-2011, 07:53 AM |
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28 hours down. This is bordering on criminal. What can be done? Does anyone have a phone number of personal email address for GenVPS? |
| Posted by meowdogs, 10-02-2011, 09:01 AM |
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Thought they learned after the last downtime.. |
| Posted by Bluz, 10-02-2011, 09:03 AM |
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I got a pretty decent offer from Ecatel (have been using them for a hosting server for years) for 39 euro a month, or I've seen wiredtree is pretty good in this area fully managed, the works for 49 US. Don't know what to really do... |
| Posted by 100percent, 10-02-2011, 09:13 AM |
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OMG they're still down lol. They're horrible. |
| Posted by Bluz, 10-02-2011, 12:00 PM |
 This downtime makes me very very depressed...Have people asking on msn whats going on whats going on and what can you really tell them? Gen VPS hasn't replied to me for quite awhile now |
| Posted by meowdogs, 10-02-2011, 12:22 PM |
they didnt reply to me at all
got email dated 12:13 from my vps cron that it did an update so just checked and vps03 is back
pinged vps04 and its replys.. vps02 is not replying |
| Posted by Bluz, 10-02-2011, 12:43 PM |
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yup im back up and happy. |
| Posted by httpEasy, 10-02-2011, 01:31 PM |
Quote:
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Originally Posted by Bluz
yup im back up and happy.
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If those problems are recurring more or less frequently you still should consider to move away. |
| Posted by WickedRage, 10-02-2011, 01:54 PM |
Quote:
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Originally Posted by Bluz
yup im back up and happy.
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Backup your data and get away from them. |
| Posted by 100percent, 10-03-2011, 08:23 AM |
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It is down again. |
| Posted by meowdogs, 10-03-2011, 08:39 AM |
it was only up for about 20 hrs
if i was genvps id change my upstream.. |
| Posted by meowdogs, 10-03-2011, 08:51 AM |
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I cant find a managed vps i can afford right now.. with cpanel.. might have to go back to reseller.. |
| Posted by 100percent, 10-03-2011, 09:03 AM |
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Originally Posted by meowdogs
I cant find a managed vps i can afford right now.. with cpanel.. might have to go back to reseller..
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Who have you looked at? Did GenVPS blow out your budget? |
| Posted by meowdogs, 10-03-2011, 09:06 AM |
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won a auction had the largest package for $21 bucks Not sure how to determine how much ram i need.. runing several drupal/ubercart sites. |
| Posted by 100percent, 10-03-2011, 10:32 AM |
Quote:
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Originally Posted by meowdogs
won a auction had the largest package for $21 bucks Not sure how to determine how much ram i need.. runing several drupal/ubercart sites.
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Kool but obviously its been a nightmare. any one else u looked at? |
| Posted by meowdogs, 10-03-2011, 10:35 AM |
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eveyone i looked at is 5-20 for cpanel.. plus the VPS JaguarPC is the best deal I can find that is managed. |
| Posted by sabigger, 10-03-2011, 10:50 AM |
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FYI: they went down again last night after being up for about 16 hours...this time their facebook page is gone.... |
| Posted by meowdogs, 10-03-2011, 12:56 PM |
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Thanks for the offer... How do you figure out how much resources you need? |
| Posted by Bluz, 10-03-2011, 01:32 PM |
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I usually just check in on my vps from time to time without cpanel my main site/status monitor takes about 128-256 ram max |
| Posted by meowdogs, 10-03-2011, 01:56 PM |
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Who is it with? |
| Posted by Bluz, 10-03-2011, 02:32 PM |
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greengeeks but there sure taking along time to move my site to be honest...I heard alot of good about them but I'm just begging them to move my site for a backup |
| Posted by meowdogs, 10-03-2011, 02:43 PM |
Im going to try out jaguarPC -- at $19 + $5 cpanel.. has 3 IP's with it.
They have been in business 13yrs .. at least they have been around for a few years. |
| Posted by WebHostX, 10-05-2011, 01:08 AM |
My vps online again but i can't login to WHM/CPanel with reason my license has been expired
Good provide  |
| Posted by grambam, 10-07-2011, 02:59 AM |
Quote:
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Originally Posted by WebHostX
My vps online again but i can't login to WHM/CPanel with reason my license has been expired
Good provide
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same thing with mine, great now i cant backup my sites to move... |
| Posted by InnovusHost, 10-07-2011, 08:20 AM |
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Originally Posted by grambam
same thing with mine, great now i cant backup my sites to move...
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You can run the pkgacct script through SSH so at least you will have the convenient cpmove file. |
| Posted by grambam, 10-08-2011, 05:47 PM |
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wish i could but it wont let me login through ssh |
| Posted by ToddNetworks, 10-09-2011, 08:22 AM |
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everythings down still, 4 days and counting. If anyone else is able to get in contact with them please post about the outcome. Telephone number has been disconnected and i have had no replied on forum accounts, facebook or twitter. |
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