GENVPS -Sites down again

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Posted by meowdogs, 09-05-2011, 11:11 AM
64.31.32.2 Server is down for emergency maintenance
Posted by HTTP404, 09-05-2011, 11:17 AM
Just to confirm it is http://genvps.com/ Yes?
Posted by meowdogs, 09-05-2011, 11:21 AM
Corret!.. my 3rd outage in a month .. the first 2 were issues with my VPS
Posted by meowdogs, 09-05-2011, 03:13 PM
Over 4 hrs (since i noticed) and its still down and no update from GENVPS.
Posted by Bluz, 09-05-2011, 03:22 PM
I noticed my vps go down at 4am (6am eastern) and was told it would be back up in a few minutes, just hope its all ok.
Posted by meowdogs, 09-05-2011, 03:52 PM
This was the reply on my ticket from this AM right before I posted here!
I wonder if they have more then one Server ? The 64.31.32.2 seems to have issues .. so we are over 10 hrs down time now.

Hello

The server is under emergency maintenance and it will be up soon.

Best regards,
Albert K.
GenVPS Support Department
Posted by sabigger, 09-05-2011, 05:30 PM
We're now approaching 13 hours of downtime -- has anyone had any replies to their tickets recently?
Posted by 1script, 09-05-2011, 05:49 PM
Yeah, down here in the 64.31.21.x range, too. I mean, I've had some spectacular blowups before with other, otherwise respectable providers. But at least I had some sort of feedback. GenVPS sucks in terms of their response. Needless to say "Live Chat" is also pretty much dead.
Posted by meowdogs, 09-05-2011, 07:01 PM
wonder where JAKE is ... he was very helpful when I started my account with them. Guess its time to shop for a new host again GenVPS
Gen VPS
GenVPS, Cliff Terrace
Burry Port
Dyfed
SA16 0HL
GB
Phone: +44.1554985632
Email Address: support@genvps.com

This is there whois contact info .. If anyone in the UK wants to call
The email just turns into a ticket on there system so you dont get a response there either
Posted by WebHostX, 09-05-2011, 07:26 PM
Yes, my vps down again, too long to wait

I don't want to host with them any more
Posted by WickedRage, 09-05-2011, 08:38 PM
This is their 6th or 7th HUGE downtime in the last 30 days on their vps3 node...not sure for the others
Posted by meowdogs, 09-05-2011, 09:11 PM
vps01.genvps.com is up
vps02.genvps.com is down
vps03.genvps.com is down
vps04.genvps.com is down
looks ike vps02 and vps03 are same NOC vps04 is different NOC.. hope they didnt do what deasoft did a few months back and forget to pay there bill

wickedrage which vps are u on?
Posted by TmzHosting, 09-05-2011, 09:37 PM
Are the ones that are down all hosted at the same DC? If they are, it is possible that they have not paid their bills. They have been doing very good, so hopefully the payment is not a problem.

I hope everything comes back up soon for everyone.

- Daniel
Posted by meowdogs, 09-05-2011, 10:15 PM
vps02 and vps03 are
Posted by porsche997, 09-05-2011, 11:19 PM
I've vps with them as well, the ip: 64.31.41.24
It's down since yesterday.
My Ticket #108585 which I submited 05/09/2011 17:40 <== no one reply yet till now
I reply today on 06/09/2011 07:04 <== no one answer either.

This is the 3rd times I received same issue, VPS down and I can't boot up.

GENVPS, please answer my ticket and fixed ASAP
Posted by WickedRage, 09-06-2011, 03:11 AM

Quote:

Originally Posted by meowdogs

vps01.genvps.com is up
vps02.genvps.com is down
vps03.genvps.com is down
vps04.genvps.com is down
looks ike vps02 and vps03 are same NOC vps04 is different NOC.. hope they didnt do what deasoft did a few months back and forget to pay there bill

wickedrage which vps are u on?

I'm on vps03
Posted by sabigger, 09-06-2011, 03:58 AM
24 hours of downtime, and still no response from GenVPS. Do we have any legal recourse at this point? This is absolutely unacceptable -- we're losing money, opportunities, and readership.
Posted by 100percent, 09-06-2011, 07:46 AM

Quote:

Originally Posted by sabigger

24 hours of downtime, and still no response from GenVPS. Do we have any legal recourse at this point? This is absolutely unacceptable -- we're losing money, opportunities, and readership.

DOWN FOR OVER 24 HOURS

This is so embarrassing. The same thing is happening to me. I want a refund of what I have left.

I'm really don't know what to to anymore. All VPS hosting seems to suck. I don't really think cost matters either as I just came from surpass hosting VPS and it was horrible, they had a downtime like everyday, my site was so slow and they would blame me and not move me to a new node or fix it the problem.

Now GenVPs is doing the same thing, I want a refund.

Where are you guys using GenVPS moving to?

BAD PART IS I AM NOT GETTING MY EMAILS.

What are you guys doing about that?
Posted by DimeNOC Dennis, 09-06-2011, 08:04 AM

Quote:

Originally Posted by 100percent

I don't really think cost matters either as I just came from surpass hosting VPS and it was horrible, they had a downtime like everyday, my site was so slow and they would blame me and not move me to a new node or fix it the problem.

Can you PM me the details of your issues with Surpass Hosting? I realize you have already moved away but to improve our services, I am always interested in hearing with unhappy clients.

Thank you,
Posted by meowdogs, 09-06-2011, 08:10 AM
No news here ... I am going to phone them via skype in a bit
Posted by meowdogs, 09-06-2011, 08:17 AM
the number from whois doesnt go through via sky .. rings 2 times and i here somthing that sounds like a guy saying which and it disconnects
Posted by 100percent, 09-06-2011, 08:51 AM

Quote:

Originally Posted by meowdogs

the number from whois doesnt go through via sky .. rings 2 times and i here somthing that sounds like a guy saying which and it disconnects

I think they bailed.
Posted by meowdogs, 09-06-2011, 08:58 AM
I hope not.. one of there vps's is up .. vps01.genvps.com

I had shared hosting with deasoft and he went on his honeymoon and forgot to pay is bill with bustnet so they suspended the server .. down over 3 days .. I just got everything moved and back up and it came up.

Their help desk is in india cause when i have issues thats where they login to the vps from.. Glad I have a freind that is planning on opening his own datacenter/noc I will be looking at is business plan next week
Posted by 100percent, 09-06-2011, 09:10 AM

Quote:

Originally Posted by meowdogs

I hope not.. one of there vps's is up .. vps01.genvps.com

I had shared hosting with deasoft and he went on his honeymoon and forgot to pay is bill with bustnet so they suspended the server .. down over 3 days .. I just got everything moved and back up and it came up.

Their help desk is in india cause when i have issues thats where they login to the vps from.. Glad I have a freind that is planning on opening his own datacenter/noc I will be looking at is business plan next week

So is your site live and backed up somewhere else, are you running a business?

Looks like I have to find another VPS but this is really bad for my business. Let me know if you find anything good in the short-term.
Posted by meowdogs, 09-06-2011, 09:15 AM
Not back ... Started a internet services bussiness about a yr ago and have 2 friends/clients that I host plus a bunch of other business sites I am trying to get off the ground .. I was going to generate backups and downoad them yesterday as I dont have very resent ones and just updated the CMS. I have done through many host.. and they all suck.. and the upstreams are NO help.. and protect the slim that go out of business without relocating there customers

Quote:

Originally Posted by 100percent

So is your site live and backed up somewhere else, are you running a business?

Looks like I have to find another VPS but this is really bad for my business. Let me know if you find anything good in the short-term.

Posted by meowdogs, 09-06-2011, 09:48 AM
just got replay from genvps

Hello William ,

We apologise for any inconvenience caused due to the servers being offline, we are aware of the issues, nodes affected are VPS03/VPS04, we are working hard to get the servers up as soon as possible, we will keep you updated and you may ask us anything you wish. We also apologise for the delay in response, this was due to an issue with the server GenVPS.com is hosted on, now that it has been fixed, we are able to reply to tickets.

Best regards,
Albert K.
GenVPS Support Department

----------------------------------------------
Ticket ID: #551848
Subject: DOWN AGAIN!!
Status: On Hold
Ticket URL: https://clients.genvps.com/viewticke...848&c=6UnGE2Cr
Posted by Rishi-GV, 09-06-2011, 09:51 AM
We apologise for the inconvenience caused during this downtime, we are fully aware of this issue and the team behind GenVPS are working hard to get this issue fixed. We will offer compensation to clients affected by this downtime. We also apologise for the delay caused in replying to tickets, this was due to an server issue of our GenVPS.com host.

Regards,
Rishi - GenVPS
Posted by BPShea, 09-06-2011, 09:59 AM

Quote:

Originally Posted by Rishi-GV

We apologise for the inconvenience caused during this downtime, we are fully aware of this issue and the team behind GenVPS are working hard to get this issue fixed. We will offer compensation to clients affected by this downtime. We also apologise for the delay caused in replying to tickets, this was due to an server issue of our GenVPS.com host.

Regards,
Rishi - GenVPS

While that's good to hear, I don't know why that would prevent the company from putting an announcement on their Twitter or Facebook support pages. Sometimes knowing that a company understands that an issue exists is almost as comforting as the company working to fix the issue.
Posted by meowdogs, 09-06-2011, 10:01 AM

Quote:

Originally Posted by Rishi-GV

We apologise for the inconvenience caused during this downtime, we are fully aware of this issue and the team behind GenVPS are working hard to get this issue fixed. We will offer compensation to clients affected by this downtime. We also apologise for the delay caused in replying to tickets, this was due to an server issue of our GenVPS.com host.

Regards,
Rishi - GenVPS

When the ticket system went down someone should have posted here and other web hosting forums to let us know..

Any idea how much longer?

been over 28 hrs
Posted by Rishi-GV, 09-06-2011, 10:04 AM

Quote:

Originally Posted by BPShea

While that's good to hear, I don't know why that would prevent the company from putting an announcement on their Twitter or Facebook support pages. Sometimes knowing that a company understands that an issue exists is almost as comforting as the company working to fix the issue.

We do deeply apologise, I will put this into the next meeting we have, hoping to implement it as soon as possible.
Posted by Rishi-GV, 09-06-2011, 10:06 AM

Quote:

Originally Posted by meowdogs

When the ticket system went down someone should have posted here and other web hosting forums to let us know..

Any idea how much longer?

been over 28 hrs

We don't have a ETA, but we will keep you updated.

Again, we deeply apologise and will take it as something to learn from.
Posted by 100percent, 09-06-2011, 10:27 AM

Quote:

Originally Posted by Rishi-GV

We apologise for the inconvenience caused during this downtime, we are fully aware of this issue and the team behind GenVPS are working hard to get this issue fixed. We will offer compensation to clients affected by this downtime. We also apologise for the delay caused in replying to tickets, this was due to an server issue of our GenVPS.com host.

Regards,
Rishi - GenVPS

It wouldn't be so bad if not for the fact that you've had several major outages (at least four) in the past two weeks time for at least half a day.

One of my biggest concerns is that I will never see the emails I've missed. I already lost one client because of this. The downtimes happen at the worst possible times for me.

I just don't understand the continuous downtimes. Can I be moved to VPS01 since that one seems to be working all the time (or can I be moved to whatever GenVPS website is on)?
Posted by meowdogs, 09-06-2011, 10:33 AM

Quote:

Originally Posted by 100percent

It wouldn't be so bad if not for the fact that you've had several major outages (at least four) in the past two weeks time for at least half a day.

One of my biggest concerns is that I will never see the emails I've missed. I already lost one client because of this. The downtimes happen at the worst possible times for me.

I just don't understand the continuous downtimes. Can I be moved to VPS01 since that one seems to be working all the time (or can I be moved to whatever GenVPS website is on)?

I learned years ago never host your email and website on the same server and never rely on the webservers DNS as they usually dont follow the orignal internet website rules . of two diffferent dns servers at min at diverse locations. I use google apps for email for my domains .. you can also use MS live and there are others. But never have the DNS hosted only on the same machine as your site .. Which guarentees that if the server goes down the email will get returned to the sender as host unknown. At least with the DNS on various servers the email will be held until the email server comes back online. Any questions on how to configure email me.

Bill
meowdogsinc at gmail
Posted by Bluz, 09-06-2011, 11:18 AM
Just hoping to get back up and online soon, I don't know about you guys but this is the first outage/problem I've had with genvps besides one day when there was a abuser on the server and it took my sites awhile to load. Just hoping this gets resolved soon.
Posted by BPShea, 09-06-2011, 11:27 AM

Quote:

Originally Posted by Bluz

Just hoping to get back up and online soon, I don't know about you guys but this is the first outage/problem I've had with genvps besides one day when there was a abuser on the server and it took my sites awhile to load. Just hoping this gets resolved soon.

I agree. Aside from a few hiccups here and there, we haven't had any issues and their customer service has been phenomenal.

It's just going to be hard for them to convince us that well over 24 hours of downtime with no communication whatsoever is excusable.
Posted by BPShea, 09-06-2011, 11:39 AM
Our site just came back up.
Posted by meowdogs, 09-06-2011, 11:43 AM
im back too ... I want to know what happened and how they are going to prevent this from happening again .. I think it was one month ago that they had a big outage .. have not received credit for any of them.
Posted by WickedRage, 09-06-2011, 12:22 PM
Interesting, since I was able to login to their client area and submit a ticket, what could prevent them from answering it?

Unpaid bills - suspended WHMCS license and servers?
Posted by MrRadic, 09-06-2011, 12:39 PM
Take a backup of all your data!
Posted by Rishi-GV, 09-06-2011, 02:36 PM
All services have been resumed, the executive team are also composing an email to send out to all clients who were affected by downtime regarding the compensation they are entitled too.

Once again I do apologise.

Much appreciated if a moderator could now close this thread.
Posted by meowdogs, 09-14-2011, 10:03 AM
According to my web monitor service genvps (vps03) was down again for 3.5 or so hrs the morning.. went down around 4:30 et .. And I never got the email from 'executive team'... a little comunitcations would be nice
Posted by 1script, 10-01-2011, 04:34 PM
It's another weekend and GenVPS is down again :-< It's been approx. 4 hours now. Nobody even looked at my ticket yet.

It's time to move.
Posted by sabigger, 10-01-2011, 04:45 PM
It's the first saturday of another month...and GenVPS is down again. interesting.

We've been down for 12 hours, had a ticket submitted for over 6 hours. No response. We're moving also, even if they gave us teh entire month free. It's ruining our reputation and costing us too much money.
Posted by ToddNetworks, 10-09-2011, 08:11 AM

Quote:

Originally Posted by sabigger

It's the first saturday of another month...and GenVPS is down again. interesting.

We've been down for 12 hours, had a ticket submitted for over 6 hours. No response. We're moving also, even if they gave us teh entire month free. It's ruining our reputation and costing us too much money.

Thats the same here, its now been four days and still counting. Ive tried everything to get in touch with them but nothing works, facebook, twitter, forum messages, i even tried the contact numbers in the domain whois info and the line has been disconnected.
Posted by Bluz, 10-09-2011, 01:17 PM
Just happy I got the chance to move to another host, my license was no good either but they did re active it, I'm wondering if there going out of business or something
Posted by meowdogs, 10-09-2011, 02:35 PM
just did some checking it looks live vps01 and vps02 are down and vps03 and vps04 are up..
Posted by 1script, 10-09-2011, 06:16 PM

Quote:

Originally Posted by ToddNetworks

Thats the same here, its now been four days and still counting.

That's strange. After that last issue the server went up in about 12 hours and is working fine since then (knock on wood).

I ended up NOT moving out (although I keep a full account backup handy) - the site is flying so fast, it's a delight to use. Probably because everyone else had left and I have all the resources of the physical node for myself

I'm thinking of a backup account at another server to serve the site during those "beginning of a month" incidents because the rest of the month seems to be working pretty good (given the cost, anyhow)
Posted by grambam, 10-09-2011, 08:07 PM
I'm a bit afraid to say I don't have very current backups of my sites. and when i try to login to WHM or Cpanel i get a license activation error. Also i've had no such luck trying to login via SSH. Are there any other ways i can get a backup of my sites so i can move away from this host?
Posted by TmzHosting, 10-09-2011, 10:07 PM

Quote:

Originally Posted by grambam

I'm a bit afraid to say I don't have very current backups of my sites. and when i try to login to WHM or Cpanel i get a license activation error. Also i've had no such luck trying to login via SSH. Are there any other ways i can get a backup of my sites so i can move away from this host?

If your files are that important, what you could do (if you can get SSH access somehow) is purchase the cPanel license separately, activate the license and make a backup.

- Daniel
Posted by 1script, 10-09-2011, 11:08 PM

Quote:

Originally Posted by TmzHosting

purchase the cPanel license separately, activate the license and make a backup.

No need to purchase the license to make the backup. All you have to do is issue the backup command via SSH command line interface instead of WHM Web interface:
just run
/scripts/pkgacct accountname and you'll get a file called cpmove-accountname.tar.gz in your /home directory. Move that to your local storage and you'll have all your account settings/ databases / files in one file.

The only limitation (if we can call it that) is that you can unpack that file on a live Internet-facing server if cPanel license is installed there. You'll have to run the "reverse" command:
/script/restorepkg accountname provided by the cpmove-accountname.tar.gz file is in the /home directory of your new server.

This assumes cPanel is actually installed on the old server, just not necessarily licensed.
Posted by grambam, 10-09-2011, 11:11 PM

Quote:

Originally Posted by 1script

No need to purchase the license to make the backup. All you have to do is issue the backup command via SSH command line interface instead of WHM Web interface:
just run
/scripts/pkgacct accountname and you'll get a file called cpmove-accountname.tar.gz in your /home directory. Move that to your local storage and you'll have all your account settings/ databases / files in one file.

The only limitation (if we can call it that) is that you can unpack that file on a live Internet-facing server if cPanel license is installed there. You'll have to run the "reverse" command:
/script/restorepkg accountname provided by the cpmove-accountname.tar.gz file is in the /home directory of your new server.

I've read I could do that and ill admit I'm not very fimilar with SSH but when I try to login via SSH it says I cant login. Tried a few different SSH clients just to make sure, but I don't know if they've disabled SSH on the accounts also. It says something about shell not being installed.
Posted by 1script, 10-09-2011, 11:17 PM

Quote:

Originally Posted by grambam

but I don't know if they've disabled SSH on the accounts also. It says something about shell not being installed.

Was there supposed to be a shell access? I think so, it's a pretty basic feature, everybody provides that. So, yes, something is up with your account - could be a billing issue.

Anyhow, GenPVS is back online and their staff is replying to help tickets (have been for a few days now) so you might want to just fire off another helpdesk ticket. I would suggest trying both techs and the billing.
Good luck!
Posted by grambam, 10-09-2011, 11:21 PM
I dont think so, there website is not online...
Posted by ToddNetworks, 10-10-2011, 03:51 AM
hmm, its still offline for me. Are you sure its working and not just some sort of weird cache issue your having?
Posted by Bluz, 10-10-2011, 07:19 AM
Something fishy is going on here, glad I was able to get my files and move to a new host =)
Posted by 1script, 10-10-2011, 11:34 AM
Well, now I'm thoroughly confused, too:

My site hosted with GenVPS is online and working better than ever

BUT

GenVPS's own site as well as the VPS Control Panel are, in fact, down. Last reply from their techs about the most recent outage was received on Tue, 4 Oct 2011 01:19:20 +0400 That was a week ago, so I would have to admit, plenty of things might have happened since then.

I guess I should consider myself lucky in that I still have SSH access and I'm making the most up-to-date version of the site backup as I'm typing this.

Darn it, GenVPS! I thought I've found a nice inexpensive but well performing VPS. Not so fast, ha?

It would be nice if someone from the company chime in here and give some kind of an explanation. I'd be willing to give it a benefit of a doubt...

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