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Netrouting again down (last time 15/07/2011)
| Posted by SynWeb, 07-23-2011, 07:05 PM |
Our netrouting server aint accessible.
Last time - 15/07/2011 - full rack(s) power outage.
Now - 24/07/2011 - unknown reason.
Who is also facing this problem? |
| Posted by WeServIT, 07-23-2011, 07:15 PM |
Hi,
Did you already create a ticket at their customer section? We have still few racks hosted in the Netrouting network and all our racks are online without any problems. |
| Posted by SynWeb, 07-23-2011, 07:16 PM |
|
I did, no response. |
| Posted by SynWeb, 07-23-2011, 07:17 PM |
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| synweb - 0 | 14 | 14 | 0 | 0 | 1 | 0 |
| 10.15.217.1 - 0 | 14 | 14 | 6 | 10 | 19 | 7 |
| p1001.net.upc.nl - 0 | 14 | 14 | 7 | 11 | 20 | 8 |
| nl-ams04a-ri2-xe-10-3-0-2344.aorta.net - 0 | 14 | 14 | 8 | 12 | 22 | 8 |
| te7-1-10G.ar2.AMS1.gblx.net - 0 | 14 | 14 | 18 | 48 | 243 | 21 |
|Netrouting-AS47869.TenGigabitEthernet1-3.ar4.AMS2.gblx.net - 0 | 14 | 14 | 8 | 12 | 20 | 11 |
| r3.alp.nl.netrouting.net - 0 | 14 | 14 | 9 | 12 | 21 | 9 |
| r2.alp.nl.netrouting.net - 0 | 14 | 14 | 10 | 12 | 20 | 12 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider |
| Posted by SynWeb, 07-23-2011, 07:19 PM |
|
Wow their support is not even 24/7. Probaly 9-5.. |
| Posted by WeServIT, 07-23-2011, 07:20 PM |
|
It looks like specially your server is offline, because all hops to their last router (r2) are good. |
| Posted by SynWeb, 07-23-2011, 07:20 PM |
Quote:
|
Originally Posted by WeServIT
It looks like specially your server is offline, because all hops to their last router (r2) are good.
|
I guess power outage, like last time. |
| Posted by WeServIT, 07-23-2011, 07:22 PM |
Quote:
|
Originally Posted by SynWeb
I guess power outage, like last time.
|
Our racks are in the same equipment room as Netrouting's other racks, maybe a small power outage in just one rack. |
| Posted by SynWeb, 07-23-2011, 07:24 PM |
Quote:
|
Originally Posted by WeServIT
Our racks are in the same equipment room as Netrouting's other racks, maybe a small power outage in just one rack.
|
Maybe, maybe not. It's the 2nd time happening this (last time, one week ago), no response from support. |
| Posted by SynWeb, 07-23-2011, 07:27 PM |
|
Back online again. |
| Posted by WeServIT, 07-23-2011, 07:27 PM |
Quote:
|
Originally Posted by SynWeb
Maybe, maybe not. It's the 2nd time happening this (last time, one week ago), no response from support.
|
I'm sure it's just one rack, otherwise we should experience the same problems. I guess you don't have a code for their emergency line? I'm afraid you have to wait on a response on your ticket. I hope this won't be monday morning when their office hours starts. |
| Posted by Savvas, 07-23-2011, 08:22 PM |
|
Customer opened a ticket with us in the middle of the night for a problem with only his server and had an answer+solution in exactly 34 minutes after. Enough said. |
| Posted by SynWeb, 07-23-2011, 08:30 PM |
Quote:
|
Originally Posted by Savvas
Customer opened a ticket with us in the middle of the night for a problem with only his server and had an answer+solution in exactly 34 minutes after. Enough said.
|
I don't think it was a problem with just my server.
"Unable to update the IP address on Isatap interface isatap.{3FF74167-EEF9-47CE-9468-3A1B43180FC5}. Update Type: 0. Error Code: 0x57."
Network outage. End of. |
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