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firstnetserv is down 24+hrs
| Posted by danceboysf, 06-26-2011, 07:50 AM |
Is it just me, or the Firstnetserv site is down? Atleast for me there is a "default" plesk page (tested from 3 isp's in my country), but the FirstnetVPS page shows up for me.
The only way to contact them is to submit ticket via the Firstnetserv.info page, but it seems that WHMCS is not in there right now.
Before 2 days the service was up and running ok-ish.. I've had some complaints and the support (Daniel Meth) tried to help me the best way he can. I still remember the last ticket reply that he has some work at the DC and will take care of my problem later. Yesterday I traveled with very limited internet access and saw that the service is down via my smartphone "in the miidle of the road"...
Later at the hotel I saw that the whole site (Firstnetserv.info) is down (timeout) along with my VPS there. Today I see the default plesk page and my VPS is still down.
Any idea what's going on? Or this is just my bad luck again? |
| Posted by Duport, 06-26-2011, 09:52 AM |
When I access firstnetserv.info the following is displayed
Down for Maintenance
We are currently working on the problem we hope to be back online shortly. We apologise for any inconvenience caused. Affected clients will be compensated. We must stress servers are online and fine its just Internet connectivity. If you have any hosting related problems please contact us via admin@evservers.co.uk |
| Posted by danceboysf, 06-28-2011, 05:09 PM |
|
downtime is close to a week ... |
| Posted by kendur, 06-29-2011, 08:52 AM |
|
closed firstnetserv.info . |
| Posted by cd/home, 06-29-2011, 09:04 AM |
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Are you sure they wasnt reselling the likes of hostrail? |
| Posted by kendur, 06-29-2011, 04:17 PM |
|
firstnetserv for dishonesty |
| Posted by Dan-CKS, 06-29-2011, 06:33 PM |
Quote:
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Originally Posted by kendur
firstnetserv for dishonesty
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On what basis? |
| Posted by Dan-CKS, 06-29-2011, 06:39 PM |
Quote:
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Originally Posted by cd/home
Are you sure they wasnt reselling the likes of hostrail?
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As far as I am aware host rail had no presentence in the UK. |
| Posted by Dan-CKS, 06-29-2011, 07:43 PM |
Quote:
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Originally Posted by kendur
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WHT isnt a helpdesk. if you want support/updates please go via the usual ways. |
| Posted by danceboysf, 06-30-2011, 03:20 AM |
Quote:
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Originally Posted by FirstNetServ
WHT isnt a helpdesk. if you want support/updates please go via the usual ways.
|
yeah, but i can't access the client area for support 
Code:
Not Found
The requested URL /clientarea.php was not found on this server.
Apache/2.2.3 (CentOS) Server at firstnetserv.info Port 443
I hope you get back online sometime this ... month at least |
| Posted by Dan-CKS, 06-30-2011, 03:35 AM |
Quote:
|
Originally Posted by danceboysf
yeah, but i can't access the client area for support
Code:
Not Found
The requested URL /clientarea.php was not found on this server.
Apache/2.2.3 (CentOS) Server at firstnetserv.info Port 443
I hope you get back online sometime this ... month at least
|
then use the email (contact@/admin@) |
| Posted by London's Blog, 06-30-2011, 05:19 AM |
Also my vps is down.
I've sent an email and the reply is "we do not know the issue and we do not have any eta"...
Firstnetserv is a "one-man" company and also a big fraud! |
| Posted by Dan-CKS, 06-30-2011, 05:23 AM |
Quote:
|
Originally Posted by London's Blog
Also my vps is down.
I've sent an email and the reply is "we do not know the issue and we do not have any eta"...
Firstnetserv is a "one-man" company and also a big fraud!
|
FYI here is the email.
Hello,
my vps __IP REMOVED__ is still down. Why? What are you doing?
I want a full refund via paypal.
--
We replied with the following
We do not offer Refunds, You agreed to this upon signup in the TOS.
We hope to be back online shortly. Rest assured we are working on the problem.
Regards
FirstNetServ
----
Please dont make up any random BS in future. |
| Posted by danceboysf, 06-30-2011, 05:26 AM |
Quote:
|
Originally Posted by FirstNetServ
FYI here is the email.
Hello,
my vps __IP REMOVED__ is still down. Why? What are you doing?
I want a full refund via paypal.
--
We replied with the following
We do not offer Refunds, You agreed to this upon signup in the TOS.
We hope to be back online shortly. Rest assured we are working on the problem.
Regards
FirstNetServ
----
Please dont make up any random BS in future.
|
Paypal Dispute?  |
| Posted by London's Blog, 06-30-2011, 05:29 AM |
Quote:
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Originally Posted by FirstNetServ
FYI here is the email.
|
Sorry but that is not my email. Maybe someone else wrote you... |
| Posted by Dan-CKS, 06-30-2011, 05:30 AM |
Quote:
|
Originally Posted by danceboysf
Paypal Dispute?
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Try it see what happens. You will also be issued with a dispute fee. |
| Posted by London's Blog, 06-30-2011, 05:34 AM |
Quote:
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Originally Posted by danceboysf
Paypal Dispute?
|
Maybe, I will now try to contact PayPal and explain the situation... Maybe I should also inform the Chester police about your dishonest activity... |
| Posted by Dan-CKS, 06-30-2011, 05:37 AM |
Quote:
|
Originally Posted by London's Blog
Maybe, I will now try to contact PayPal and explain the situation... Maybe I should also inform the Chester police about your dishonest activity...
|
Dishonest? how did you come to that conclusion. Its well documented in the TOS you agreed to. If a chargeback/dispute is raised a fee must be paid to cover are legal defence. |
| Posted by danceboysf, 06-30-2011, 05:39 AM |
Quote:
|
Originally Posted by FirstNetServ
Try it see what happens. You will also be issued with a dispute fee.
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I report this to my bank, they contact paypal, I get refund and you get banned from my country... Axisnext took it quite badly |
| Posted by London's Blog, 06-30-2011, 05:39 AM |
Quote:
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Originally Posted by FirstNetServ
Dishonest? how did you come to that conclusion. Its well documented in the TOS you agreed to. If a chargeback/dispute is raised a fee must be paid to cover are legal defence.
|
Dishonest is to shutdown services without prior notice and without giving back money to customers.
I bet that you will not restore the service... I will just disappear, change name and made this again... as you did before...
Google docet |
| Posted by Dan-CKS, 06-30-2011, 05:41 AM |
Quote:
|
Originally Posted by danceboysf
I report this to my bank, they contact paypal, I get refund and you get banned from my country... Axisnext took it quite badly
|
Report what? And what country is this? |
| Posted by Dan-CKS, 06-30-2011, 05:41 AM |
Quote:
|
Originally Posted by London's Blog
Dishonest is to shutdown services without prior notice and without giving back money to customers.
I bet that you will not restore the service... I will just disappear, change name and made this again... as you did before...
Google docet
|
Do you have evidence to backup that statement or is it just slander? |
| Posted by London's Blog, 06-30-2011, 05:48 AM |
Quote:
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Originally Posted by FirstNetServ
Do you have evidence to backup that statement or is it just slander?
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7 days downtime.. no news on twitter or here... |
| Posted by danceboysf, 06-30-2011, 05:48 AM |
Quote:
|
Originally Posted by FirstNetServ
Report what? And what country is this?
|
Report the nice downtime for example
Don't worry, only our country's banks will decline all payment sent to you via paypal after I report this...
After 3 days of axisnext's downtime, I reported this, got ALL my money back, and the united banks said that this company lost quite a lot of clients from my country due to this
Ah ... and if I try to order a service with them, I get declined payment, no matter the paypal acc. or card I use |
| Posted by Dan-CKS, 06-30-2011, 05:51 AM |
Quote:
|
Originally Posted by danceboysf
Report the nice downtime for example
Don't worry, only our country's banks will decline all payment sent to you via paypal after I report this...
After 3 days of axisnext's downtime, I reported this, got ALL my money back, and the united banks said that this company lost quite a lot of clients from my country due to this
Ah ... and if I try to order a service with them, I get declined payment, no matter the paypal acc. or card I use
|
Stop being silly. You still aint said which country this is either.
Edit: Is this country Pakistan? If so its a hisk risk country anyway. |
| Posted by danceboysf, 06-30-2011, 06:01 AM |
Quote:
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Originally Posted by FirstNetServ
Stop being silly. You still aint said which country this is either.
Edit: Is this country Pakistan? If so its a hisk risk country anyway.
|
Nope... It's not Pakistan
And spoke with my bank. I will have my money back by the end of the month.
It's just stupid to do this .... You could always get a backup server, till you solve this out... I run important business and it's a bad idea to get such a downtime. Although no one cares that much if the service is functioning, I must provide a decent uptime, and I don't see a way that's going to happen if I host anything with you ever again.
p.s. no bad feelings, it's just business.
If you want and you are around London, we can meet and explain you what's the cause to do this. I assure you, it's nothing personal. |
| Posted by Dan-CKS, 06-30-2011, 06:05 AM |
Quote:
|
Originally Posted by danceboysf
Nope... It's not Pakistan
And spoke with my bank. I will have my money back by the end of the month.
It's just stupid to do this .... You could always get a backup server, till you solve this out... I run important business and it's a bad idea to get such a downtime. Although no one cares that much if the service is functioning, I must provide a decent uptime, and I don't see a way that's going to happen if I host anything with you ever again.
p.s. no bad feelings, it's just business.
If you want and you are around London, we can meet and explain you what's the cause to do this. I assure you, it's nothing personal. |
Well good luck with the chargeback. But if you do win we will be selling this debt to are appointed collection agents.
I dont even know who you are so i am limited on how i can assist. |
| Posted by London's Blog, 06-30-2011, 06:07 AM |
You do not give any assistence...
As I can read from the email you posted no assistence given... |
| Posted by danceboysf, 06-30-2011, 06:14 AM |
Quote:
|
Originally Posted by FirstNetServ
Well good luck with the chargeback. But if you do win we will be selling this debt to are appointed collection agents.
I dont even know who you are so i am limited on how i can assist.
|
haha, you got pissed off? I don't think that any agent can deal with my bank's managers. Even Interpol had some serious difficulties and didn't succeeded.
I don't think you can assist in any way, unless you return the servers online and figure out a good compensation for that. Or maybe it's about time to think about backups?
Even with 2 quality reputable ISP's at the main office, I still experience dropouts sometimes. So a backup is essential.
p.s. I don't wanna make this personal, as I said, it's business.
If you have some experience and dignity - you'll consider returning the servers online, at worst with different IP's. Think about it. |
| Posted by Dan-CKS, 06-30-2011, 06:20 AM |
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What makes you think i got pissed off? i am trying to help but you are not helping me identify you as a customer. For all i know you could just be a troll |
| Posted by danceboysf, 06-30-2011, 06:25 AM |
Quote:
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Originally Posted by FirstNetServ
What makes you think i got pissed off? i am trying to help but you are not helping me identify you as a customer. For all i know you could just be a troll
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Yeah, I'm a Troll and have nothing to do with my life  |
| Posted by Dan-CKS, 06-30-2011, 06:26 AM |
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Right i know who you are now......, you are that customer who complainted on a daily basis. About Node levels even though they where under 1 at all times. |
| Posted by danceboysf, 06-30-2011, 06:29 AM |
Quote:
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Originally Posted by FirstNetServ
Right i know who you are now......
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OK, what can I expect? Like Axisnext "agent" said "lawsuit" ?! |
| Posted by Dan-CKS, 06-30-2011, 06:31 AM |
Quote:
|
Originally Posted by danceboysf
OK, what can I expect? Like Axisnext "agent" said "lawsuit" ?!
|
They are based in india so i doubt they would have won anyway ( You being based abroad)
Like i said there is methods we have to recover debt. |
| Posted by danceboysf, 06-30-2011, 06:34 AM |
Quote:
|
Originally Posted by FirstNetServ
They are based in india so i doubt they would have won anyway ( You being based abroad)
Like i said there is methods we have to recover debt.
|
Yeah, I think you are aware of these methods
Good luck Our businessman have their methods to dispute a payment
edit: or at least, get your service running...
Quote:
|
Originally Posted by FirstNetServ
Right i know who you are now......, you are that customer who complainted on a daily basis. About Node levels even though they where under 1 at all times.
|
yeah and here is a screenshot of the SAME service on a concurent VPS that's even cheaper... |
| Posted by Dan-CKS, 06-30-2011, 06:40 AM |
Quote:
|
Originally Posted by danceboysf
Yeah, I think you are aware of these methods
Good luck Our businessman have their methods to dispute a payment
edit: or at least, get your service running... |
Chargebacks are fraud. Do you realy want to be seen as a fraudster and want your ISP blocked from all of are services? You paid what £6.50 and your issuing threats of chargebacks.. you have to be joking right?...... |
| Posted by danceboysf, 06-30-2011, 06:48 AM |
Quote:
|
Originally Posted by FirstNetServ
Chargebacks are fraud. Do you realy want to be seen as a fraudster and want your ISP blocked from all of are services? You paid what £6.50 and your issuing threats of chargebacks.. you have to be joking right?......
|
Nope, thees 6.50 pounds are my coffee break in a nice place
It's not about the money, it's about the provider's respect to the clients. The other provider that I've attached the screenshot above also got some complaints from me, but he fixed his service permanently and ensured me that he doesn't oversell and I can confirm it I got quality service.
That was partially true with you ... at the beginning the service was great, even with windows 2008 (the app. is not meant for it, and Win 2k8 srv it's eating the whole 512mb of RAM only on boot).
And after your last changes, the load was better (there were almost no dropouts in the service), but a day later you've decided to shut down the service.
In short - You had the potential to become a good, reputable provider
I'm still glad that the clients don't know about the 2 days downtime (I always have backups, but I was out of town for 2 days). |
| Posted by Dan-CKS, 06-30-2011, 06:55 AM |
|
Respect. FirstNetServ always puts the client first. and my replies in that ticket had proven that. We are not going anywhere. But when a client starts talking about a chargeback we have to prepare legal Resources which do cost. |
| Posted by wartungsfenster, 06-30-2011, 07:03 AM |
Quote:
|
Originally Posted by danceboysf
Nope... It's not Pakistan
And spoke with my bank. I will have my money back by the end of the month.
It's just stupid to do this .... You could always get a backup server, till you solve this out... I run important business and it's a bad idea to get such a downtime. Although no one cares that much if the service is functioning, I must provide a decent uptime, and I don't see a way that's going to happen if I host anything with you ever again.
p.s. no bad feelings, it's just business.
If you want and you are around London, we can meet and explain you what's the cause to do this. I assure you, it's nothing personal. |
"You run important business" on a provider that excludes refunds for any incurred downtime and you're not even mature enough to see that *you*, not them, accepted their TOS and agreed to have an ISP that gives you nothing if their service fails.
I don't buy this. |
| Posted by danceboysf, 06-30-2011, 07:06 AM |
Quote:
|
Originally Posted by FirstNetServ
Respect. FirstNetServ always puts the client first. and my replies in that ticket had proven that. We are not going anywhere. But when a client starts talking about a chargeback we have to prepare legal Resources which do cost.
|
By the above I meant it's easiest to cancel the chargeback. But I've got scammed and learned my lesson
OK, here is my deal: I'll call my bank and hold the chargeback. I don't care for that 6.50 pounds, they are already almost lost for me. You, on your site will prove that you always put the client first and recover the service.
Oh God, atleast get a backup and "point" your "legal" team where it should be
I just don't like scammers, and they get what they deserve in any way possible
Prove that you can be a reputable provider and fix this mess
Quote:
|
Originally Posted by wartungsfenster
"You run important business" on a provider that excludes refunds for any incurred downtime and you're not even mature enough to see that *you*, not them, accepted their TOS and agreed to have an ISP that gives you nothing if their service fails.
I don't buy this.
|
As I said above, I have backups that kick in. And for my luck the clients that use the service that was hosted on FirstNetServ didn't notice any downtime (actually they don't care that much about uptime, but I do care).
I work with other providers with much "weirder" TOS and so far - no serious issues.
Consider that I like to test my service on different VPS providers (with backup availability), and the ones that "pass the test" get a new long-term client |
| Posted by Dan-CKS, 06-30-2011, 07:06 AM |
Quote:
|
Originally Posted by wartungsfenster
"You run important business" on a provider that excludes refunds for any incurred downtime and you're not even mature enough to see that *you*, not them, accepted their TOS and agreed to have an ISP that gives you nothing if their service fails.
I don't buy this.
|
We don't give refunds but in line with are SLA we credit the downtime to there accounts. |
| Posted by target, 06-30-2011, 09:20 AM |
|
Are you guys 2 kiddies who are trying to see who has the biggest ? |
| Posted by danceboysf, 06-30-2011, 09:32 AM |
Quote:
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Originally Posted by target
Are you guys 2 kiddies who are trying to see who has the biggest ?
|
hahahahahah ... well ... yeah ... i'm 13 year old kid who has nothing to do with it's life 
Think next time, before you post such a stupid thing...
p.s. target, maybe you have the biggest ... 
that's about enough spamming over here - i think everyone's got the point.
I'm out. |
| Posted by Dan-CKS, 06-30-2011, 09:33 AM |
Quote:
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Originally Posted by target
Are you guys 2 kiddies who are trying to see who has the biggest ?
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Get lost you Troll! |
| Posted by kendur, 06-30-2011, 05:39 PM |
Quote:
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Originally Posted by FirstNetServ
WHT isnt a helpdesk. if you want support/updates please go via the usual ways.
|
https://firstnetserv.info/ closed |
| Posted by Dan-CKS, 06-30-2011, 05:53 PM |
Quote:
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Originally Posted by kendur
|
Please contact us via the usual email addresses.
Edit:
This wasnt a POC. just told the client how to contact us if necessary. |
| Posted by London's Blog, 07-02-2011, 06:50 AM |
Any news?
Service are down.
Email gets no answer.
Twitter account is full of spam link.
Daniel Meah run away with customers money? |
| Posted by Dan-CKS, 07-02-2011, 07:06 AM |
Quote:
|
Originally Posted by London's Blog
Any news?
Service are down.
Email gets no answer.
Twitter account is full of spam link.
Daniel Meah run away with customers money?
|
This is the last time i make a reply on this topic.
WHT isn't a helpdesk if you have a problem with your service go via the correct way. |
| Posted by kendur, 07-14-2011, 05:54 AM |
firstnetserv for dishonesty
06-26-11 or 07-14-11 vps server close |
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