Portal Home > Knowledgebase > Industry Announcements > Web Hosting Main Forums > Providers and Network Outages and Updates > hivelocity down ?
hivelocity down ?
| Posted by ttgt, 02-17-2011, 05:29 AM |
oh... my server is unreachable again,
their network seems very unstable,
their home page is also reachable.... |
| Posted by lemon09, 02-17-2011, 05:39 AM |
|
My server is also unreachable. tracepath ends at Global Crossing IP. |
| Posted by ShockFire, 02-17-2011, 05:42 AM |
My Hivelocity server is also unreachable. Can't load the Hivelocity website either.
Bad times 
From Hull, United Kingdom. |
| Posted by Daniel15, 02-17-2011, 05:43 AM |
My server (which was recently moved to their new facility) is down as well
Code:
Tracing route to dan.cx [66.232.109.159]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms adsl.dan.cx [10.0.0.1]
2 9 ms 8 ms 7 ms 10.20.21.105
3 22 ms 17 ms 18 ms 203-12-162-173.tpgi.com.au [203.12.162.173]
4 7 ms 9 ms 23 ms nme-nxg-wal-crt2-ge-2-0-0.tpgi.com.au [202.7.162.21]
5 37 ms 23 ms 43 ms syd-nxg-men-crt2-ge-5-0-0.tpgi.com.au [202.7.171.137]
6 196 ms 173 ms 178 ms hagg-04-xe-0-2-0.ptld.twtelecom.net [66.193.45.5]
7 237 ms 241 ms 238 ms tpa1-ar3-ge-0-0-0-0.us.twtelecom.net [66.192.247.226]
8 239 ms 239 ms 239 ms 69.46.31.110
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
|
| Posted by ShockFire, 02-17-2011, 05:46 AM |
Trace Route:
Quote:
Hop (ms) (ms) (ms) IP Address Host name
1 74 70 23 72.249.128.5 -
2 54 47 35 64.129.174.181 64-129-174-181.static.twtelecom.net
3 23 37 63 4.69.145.114 ae-71-70.ebr1.dallas1.level3.net
4 56 62 33 4.69.137.117 ae-1-12.bar2.tampa1.level3.net
5 71 94 151 69.46.31.114 -
6 46 42 Timed out 4.53.172.2 hivelocity.bar1.tampa1.level3.net
7 Timed out Timed out Timed out -
8 Timed out 80 Timed out 69.46.31.114 -
9 Timed out Timed out Timed out -
10 Timed out Timed out Timed out -
|
Definitely looks like the datacentre itself then?... |
| Posted by webstarindia, 02-17-2011, 05:47 AM |
|
Yeap my few IPs are down. When I contacted their support got a pre-defined bot message "Our admins are checking the issue and it will be soon fixed" |
| Posted by onefunsite, 02-17-2011, 05:49 AM |
Me too. My server with dozens of sites is down. I can't even load up hivelocity.net from my location.
Gothenburg, Sweden |
| Posted by webstarindia, 02-17-2011, 05:51 AM |
7 xe-7-0-0.edge3.newyork1.level3.net (4.26.34.1) 395.579 ms 421.174 ms 409.657 ms
8 vlan89.csw3.newyork1.level3.net (4.68.16.190) 409.457 ms
vlan79.csw2.newyork1.level3.net (4.68.16.126) 420.126 ms
vlan89.csw3.newyork1.level3.net (4.68.16.190) 430.437 ms
9 ae-71-71.ebr1.newyork1.level3.net (4.69.134.69) 408.151 ms
ae-91-91.ebr1.newyork1.level3.net (4.69.134.77) 422.604 ms
ae-81-81.ebr1.newyork1.level3.net (4.69.134.73) 451.006 ms
10 ae-10-10.ebr2.washington12.level3.net (4.69.148.50) 409.149 ms 461.009 ms 409.593 ms
11 ae-1-100.ebr1.washington12.level3.net (4.69.143.213) 409.450 ms 424.336 ms 409.492 ms
12 * ae-6-6.ebr1.atlanta2.level3.net (4.69.148.105) 427.171 ms 447.261 ms
13 ae-71-71.csw2.atlanta2.level3.net (4.69.148.246) 409.400 ms 409.171 ms
ae-61-61.csw1.atlanta2.level3.net (4.69.148.234) 409.506 ms
14 ae-62-62.ebr2.atlanta2.level3.net (4.69.148.237) 426.197 ms 424.695 ms
ae-72-72.ebr2.atlanta2.level3.net (4.69.148.249) 409.431 ms
15 ae-2-2.ebr2.miami1.level3.net (4.69.140.141) 439.821 ms 460.476 ms 409.718 ms
16 ae-1-100.ebr1.miami1.level3.net (4.69.140.137) 409.480 ms 432.543 ms 409.591 ms
17 4.69.148.214 (4.69.148.214) 409.429 ms 460.506 ms 409.450 ms
18 hivelocity.bar1.tampa1.level3.net (4.53.172.2) 409.716 ms 409.208 ms 410.401 ms
19 69.46.31.110 (69.46.31.110) 378.935 ms 440.566 ms 409.485 ms
20 * * *
21 * * *
22 * * * |
| Posted by v2webbiz, 02-17-2011, 05:53 AM |
Yes again my server gone to down its fourth time in a month Really its so bad.
Regards
JAi |
| Posted by kriscell, 02-17-2011, 05:56 AM |
|
Same here. Can't seem to access the server. |
| Posted by ShockFire, 02-17-2011, 05:57 AM |
Even the Hivelocity blog is down, as if they host it within the same datacentre.
Does anyone know of a page they might have online with updates of whats happening? |
| Posted by webstarindia, 02-17-2011, 05:58 AM |
|
My two servers are still online on the same datacenter (shifted in first batch) but others are down. |
| Posted by Daniel15, 02-17-2011, 05:59 AM |
Looks like it's back now... I just got an uptime notification from Pingdom for my server 
Edit: ... and it's back down for me now. |
| Posted by webstarindia, 02-17-2011, 06:00 AM |
Quote:
|
Originally Posted by Daniel15
Looks like it's back now... I just got an uptime notification from Pingdom for my server
|
Unfortunately mine is still down |
| Posted by onefunsite, 02-17-2011, 06:00 AM |
Quote:
|
Originally Posted by ShockFire
Even the Hivelocity blog is down, as if they host it within the same datacentre.
Does anyone know of a page they might have online with updates of whats happening?
|
There's twitter.com/hivelocity but it doesn't seem they're using that channel to communicate with us right now. |
| Posted by Daniel15, 02-17-2011, 06:01 AM |
Quote:
|
Originally Posted by webstarindia
Unfortunately mine is still down
|
It was up for about 30 seconds for me, it's down again now |
| Posted by webstarindia, 02-17-2011, 06:07 AM |
Quote:
|
Originally Posted by Daniel15
It was up for about 30 seconds for me, it's down again now
|
Oh!
I wish it could be a network issue not the power or otherwise my database will be screwed again |
| Posted by ShockFire, 02-17-2011, 06:13 AM |
Quote:
|
Originally Posted by webstarindia
Oh!
I wish it could be a network issue not the power or otherwise my database will be screwed again
|
I'm guessing network.
My website had a severe network slow-down in the 20 minutes building upto having no access. I was using it this morning - literally taking 60 seconds to load a web page. |
| Posted by webstarindia, 02-17-2011, 06:16 AM |
|
Are we midst of DoS Attack? Few days back it happened with BURST.NET also. |
| Posted by mpkapadia, 02-17-2011, 06:16 AM |
|
2 of our servers are down over there . their network has been not good for the past month or so . |
| Posted by onefunsite, 02-17-2011, 06:17 AM |
|
Has this happened before for you guys? I woke up yesterday to my server being up, but apache and mysql had shut down overnight. That has never happened to me before on hivelocity. |
| Posted by ShockFire, 02-17-2011, 06:18 AM |
|
Seems to be up and running for me! |
| Posted by Jack2k10, 02-17-2011, 06:20 AM |
|
My server is down too, When will this get fixed? |
| Posted by ShockFire, 02-17-2011, 06:21 AM |
Server has been accessible for the past couple of minutes.
Hasn't been down for restart, so looks like it was a network issue. |
| Posted by onefunsite, 02-17-2011, 06:23 AM |
Still not up for me. Neither hivelocity.net nor my own sites.
Edit: Scratch that, I can now access my server. And it's fast as well. |
| Posted by webstarindia, 02-17-2011, 06:29 AM |
|
hmmm It seems I am the most unfortunate still not up... |
| Posted by onefunsite, 02-17-2011, 06:42 AM |
Just saw this email in my inbox:
Dear Valued Hivelocity Customers,
We have to perform an emergency maintenance window on our Hsphere cluster. We apologize for any inconvenience this may cause. Our estimated downtime for this window will be on 2-17-2011 from 1:00AM to 5:00AM EST. Your servers should not be down the entire time. Total estimated downtime will be approximately 1.5 hours.
We will send a notification once the system is back online.
Best regards,
Hivelocity.net Support Department |
| Posted by webstarindia, 02-17-2011, 06:52 AM |
|
Seems they have increased window size as it is almost nearing 6:00 AM mark. |
| Posted by ttgt, 02-17-2011, 06:56 AM |
Quote:
|
Originally Posted by onefunsite
Just saw this email in my inbox:
Dear Valued Hivelocity Customers,
We have to perform an emergency maintenance window on our Hsphere cluster. We apologize for any inconvenience this may cause. Our estimated downtime for this window will be on 2-17-2011 from 1:00AM to 5:00AM EST. Your servers should not be down the entire time. Total estimated downtime will be approximately 1.5 hours.
We will send a notification once the system is back online.
Best regards,
Hivelocity.net Support Department
|
we do not get any mail like it... |
| Posted by Daniel15, 02-17-2011, 07:14 AM |
|
My server's finally back, I'm getting normal network speeds to/from it. Hopefully it doesn't go down again! |
| Posted by webstarindia, 02-17-2011, 07:17 AM |
|
Finally back! |
| Posted by dahamsta, 02-17-2011, 07:30 AM |
|
I have a customer server in with them, down from 0900-1030 GMT. manage.hivelocity.com still inaccessible from here. Trouble ticketing on their main site hanging. |
| Posted by dahamsta, 02-17-2011, 07:46 AM |
manage.hivelocity.com is back now. A live chat with them basically patted me on the back and told me it'd all be fine.
My customer'll do her nut, I just moved her in there and their network falls apart? |
| Posted by HivelocityGM, 02-17-2011, 11:00 AM |
Hey Everyone,
We did move over our Hsphere cluster as well as our manage.hivelocity systems to the new data center last night. Part of the process of moving server from one facility to another is setting up the routing and shifting the routing from dc1 to dc2. We had an issue with one of our Vlans last night which did affect some of the servers already moved over to the new DC. We apologize for those that were affected by this.
The good news is our transition to our brand new data center is just about complete. We only have a few hundred servers left to move and that should be done next week. This has been a huge undertaking for us and for the most part, it has gone as smooth as we could have hoped...with only a few minor bumps in the road.
Sorry for the delay in our explanation here btw. |
| Posted by dahamsta, 02-17-2011, 03:03 PM |
With respect HiveolictyGM, you should have notified your users about possible downtime on manage.hivelocity, and a risk of other downtime. You should also have communicated with us /during/ the outage. The Twitter account STILL hasn't been updated, and the status page showed green all day.
I'm not really interested in hearing about how lovely it all it's going for you, I need to know what's happening /as/ it's happening so I can pass that info along to my customers.
Cop yourselves on, remember who's paying for that lovely new data center. |
| Posted by enoch, 02-18-2011, 08:47 AM |
Is the transition over?
My server is still down, should I submit a reboot ticket? |
| Posted by andryus, 02-19-2011, 03:36 PM |
I have many problems with Hivelocity since the NOC migration , i am report it to support without solution to my problems , on February 5 i have big problems and i got this response:
Quote:
|
The was a brief DDOS attack that has been mitigated by our engineer.
|
And now , until today i have problems with the network , all my servers here( 5 dedicated servers ) , experience the same problem , network slow , cannot enter to rdp and cannot work with my servers , and they respond it:
Quote:
We are currently experiencing issues with Cogent - so
this maybe the cause but we can't confirm for sure unless we have a traceroute
that shows us your traffic is being routed over cogents network.
|
Really i am very frustrated with this issue |
Add to Favourites 
Print this Article
Also Read
Shared Hosting
Shared Hosting
