Servedome Issues?

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Posted by RichPixel, 01-21-2011, 02:16 PM
Is there anyone with servedome that has Germany hosting/vps, anyone having issues?

My vps went offline around 19 - 20 hours ago (or that's when I noticed it) so i submitted an emergency reboot ticket as I couldn't access the vps control panel to reboot, I am still waiting for a response.

Anyone else having issues?
Posted by TmzHosting, 01-21-2011, 02:26 PM
Have you called their number? I don't see anything in the outage forum or anything on their website. Do you have a backup in case something did happen?

Good Luck in getting this resolved!

- Daniel
Posted by RichPixel, 01-21-2011, 02:34 PM
They are singapore and i'm UK so that is not an option
Posted by SceneSRV, 01-21-2011, 06:17 PM
Since nobody from ServeDome doesn't want to update this, I will tell you what I was told by someone who allegedly knows what's going on.
1) All servers have been wiped.
2) They never had RAID-10 so no backups.
3) The owner is running away.

Unfortunately, it's 99% true. If you have a backup I suggest you moving as you are just loosing your time by waiting for him to reply. I know it's not what you wanted to hear but it's better than keeping you in the dark.

Thanks
Kind Regards
Posted by shaokhee, 01-21-2011, 09:13 PM
They post sales thread a few days ago and Last Activity: Today 05:10 AM
You may try to PM them.
Posted by Avesta-Aria, 01-21-2011, 09:21 PM

Quote:

Originally Posted by SceneSRV

Since nobody from ServeDome doesn't want to update this, I will tell you what I was told by someone who allegedly knows what's going on.
1) All servers have been wiped.
2) They never had RAID-10 so no backups.
3) The owner is running away.

Unfortunately, it's 99% true. If you have a backup I suggest you moving as you are just loosing your time by waiting for him to reply. I know it's not what you wanted to hear but it's better than keeping you in the dark.

Thanks
Kind Regards

Right, RAID-10 is not a backup solution, wiped server means no data inside the server while RAID setups can help preventing data loss during a hard drive failure disaster!

Above said, if that's the exact quote from your source, I seriously recommend you reconsider considering him/her as a source

To OP, never lose hope nor waste your time, having backups is a basic requirement of a hosting solution and if you have done so, you are good to move on and then waiting to see what will happen with you previous provider.

- Aria
Posted by RichPixel, 01-22-2011, 07:43 AM
Well I don't know if this is true, however I have pm'd them twice and it is now 36+ hours and no reply to my tickets
Posted by RichPixel, 01-22-2011, 08:20 AM
plus there must be other servedome customers looking for answers if this is the case.
Posted by myBWhost, 01-22-2011, 08:56 AM

Quote:

Originally Posted by SceneSRV

Since nobody from ServeDome doesn't want to update this, I will tell you what I was told by someone who allegedly knows what's going on.
1) All servers have been wiped.
2) They never had RAID-10 so no backups.
3) The owner is running away.

Unfortunately, it's 99% true. If you have a backup I suggest you moving as you are just loosing your time by waiting for him to reply. I know it's not what you wanted to hear but it's better than keeping you in the dark.

Thanks
Kind Regards

Hello,
I just want say and confirm THAT IS NOT TRUE,
and 2nd. better tell people how u KNOW THIS ALL!

After back servedome online again i will back for you!
Posted by RichPixel, 01-22-2011, 09:01 AM

Quote:

Originally Posted by myBWhost

Hello,
I just want say and confirm THAT IS NOT TRUE,
and 2nd. better tell people how u KNOW THIS ALL!

After back servedome online again i will back for you!

Can you prove this is not true?

Why is servedome ignoring customers tickets?
Why have they not emailed a reason as to the downtime?

Not only are vps's down but so is the solusvm, Solus has said there is no exploit or issue with their software, you can drop them a ticket if you need confirmation.
Posted by RSkeens, 01-22-2011, 09:46 AM
Thread moved to the correct place.
Posted by iHubNet-Matt, 01-22-2011, 10:04 AM
Sorry to hear your problems. It is really a desperate situation when you do not know what is happening there. I hope you would get some reliable updates soon.
Posted by RichPixel, 01-22-2011, 11:34 AM
it's not looking good is it
Posted by RichPixel, 01-22-2011, 03:36 PM
here is what has been said

Quote:

Dear customer,

We are very sorry to inform you that there was a security breach in our core systems which has caused major destruction of data on our Linux VPS services.

We are currently in the process of re-building our node systems and steps have been taken to prevent this issue from occuring in the future.

Customers who plan to cancel and need a refund are instructed to open a support ticket in the billing department or send an e-mail to billing@servedome.com with the subject 'Refund request'.

We will be offering a service credit of 2 months to customers who wish to continue their services. For this you need to open a support ticket in the 'Technical Support' department or send an email to support@servedome.com with the subject 'Linux VPS - Service continuation'.

Our sincere apologies for all the inconvenience this may have caused you and we will keep you updated regarding the rebuild progress.

Best regards,

Alvan Zhang
CEO
ServeDome Internet Services

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