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VPSLatch Down?
| Posted by lilrichieh, 11-19-2010, 04:53 AM |
Hey,
I had an alert to say one of my nodes was down, some of my sites load others don't.
VPSLatch main site is offline...anyone else having issues?
Rich |
| Posted by fancypocket, 11-19-2010, 05:00 AM |
|
Yes. My test VPS is down too. |
| Posted by HTTP404, 11-19-2010, 05:08 AM |
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I cannot get on there site either, I would have thought they would have hosted there sites and support systems in a different data centre to ensure customer contact during network issues. |
| Posted by FTN-Chris, 11-19-2010, 05:11 AM |
There is currently some network maintenance being done at our datacenter. That appears to have possibly run into some unexpected difficulties. I will keep you guys updated.
http://forums.hostdime.com/showthrea...Nov-19&p=40280
Quote:
As part of our commitment to provide quality web hosting services, we are contacting you with this maintenance notice to advise of continued maintenance to our network that will be completed later this week. Please read the following details carefully.
Scheduled Date and Time:
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Friday, November 19, 2010. Begins at 2 AM EST and will last through 5 AM EST
Facilities Impacted
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DimeNOC Orlando, Florida - South East USA
Maintenance Type:
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Our network admins will be performing additional network infrastructure upgrades to complement the work that was done this past weekend. These upgrades will contribute to a more reliable network.
Estimated Downtime:
----------------------
Please note that we will do everything possible to expedite the maintenance to reduce issues. Downtime associated with these upgrades, while they will be limited, should only consist of sporadic outages of 3 - 5 minutes during the specified maintenance window.
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| Posted by lilrichieh, 11-19-2010, 05:15 AM |
Quote:
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Originally Posted by FreeTheNoob
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Problem is - why were we not told about this!!! |
| Posted by FTN-Chris, 11-19-2010, 05:17 AM |
Quote:
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Originally Posted by lilrichieh
Problem is - why were we not told about this!!!
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I am an employee for VPSLatch I don't believe we were properly alerted to this ourselves. I myself did not know about this until I investigated the issue. |
| Posted by lilrichieh, 11-19-2010, 05:20 AM |
Someone needs to start shouting at someone to be honest if i had a site that was generating me LOTS of hits every day something like this would really make me think twice about staying around...!
Not VPSLatch fault i know but... |
| Posted by FTN-Chris, 11-19-2010, 05:49 AM |
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I hear you, I apologize for any inconvenience this has caused. I will try to provide further updates when I have them. It's 15 mins until 5am est which is suppose to be the end of the network Maintenance. Its in the same time zone as myself I will check everything once 5am approaches. |
| Posted by FTN-Chris, 11-19-2010, 06:03 AM |
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Everything appears to be back online please contact tech support if you continue to have any difficulties. I would like to apologize once again for any inconviance this has caused. |
| Posted by VL-Adam, 11-19-2010, 12:08 PM |
Hey All!
We apologize for the brief issues, in fact we did forget to alert our customers regarding this maintenance by our core datacenter, DimeNOC. We have taken steps to ensure this will not happen again in the future. All clients who have submitted a ticket will be offered reassurance and proper explanation. We will always continue to always obtain the level of service and customer satisfaction - which is what we are known for.
Again, I deeply apologize for the brief issues caused. I hope there wasn't too much inconvenience. And thanks Chris, for taking the liberty to update on WHT. 
Take care and have a safe weekend. |
| Posted by Techy, 11-19-2010, 12:24 PM |
Quote:
|
Originally Posted by lilrichieh
Hey,
I had an alert to say one of my nodes was down, some of my sites load others don't.
VPSLatch main site is offline...anyone else having issues?
Rich
|
There was a message going around that other people had issues. I saw a couple of posts mentioning they are doing maintenance and they forgot to inform customers. If you search the forums you'll find a big thread with this information, that's how I came across it. |
| Posted by VL-Adam, 11-19-2010, 12:27 PM |
Quote:
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Originally Posted by Techy
There was a message going around that other people had issues. I saw a couple of posts mentioning they are doing maintenance and they forgot to inform customers. If you search the forums you'll find a big thread with this information, that's how I came across it.
|
A proper explanation was already offered above, and this is the only thread that is dedicated about this issue. Again we apologize for the inconvenience and we will continue to treat our customers the way they deserved to be treated, with quality and care. Thanks for your continued loyalty and trust. |
| Posted by lilrichieh, 11-19-2010, 12:51 PM |
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Ouch - hope that dosent happen again |
| Posted by sakto, 11-19-2010, 01:07 PM |
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This could also be the reason why my support ticket has not yet been answered. |
| Posted by VL-Adam, 11-19-2010, 01:24 PM |
Quote:
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Originally Posted by sakto
This could also be the reason why my support ticket has not yet been answered.
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Do you have a ticket ID I could look into?
I know during the maintenance our website was off and on too because our site is hosted in the DimeNOC DC as well.
However the maintenance was complete long ago and our normal operations have resumed. Our guaranteed 25 minute response time in the support department is still in place... |
| Posted by sakto, 11-19-2010, 01:26 PM |
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Here it is #953913 . |
| Posted by VL-Adam, 11-19-2010, 01:29 PM |
Quote:
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Originally Posted by sakto
Here it is #953913 .
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It was already answered by Austin minutes after you opened the ticket, also please be noted that as mentioned in the welcome e-mail, cPanel activation/licenses can take up to 24-48 hours to be activated.
In any case this is more of an administration ticket, however we do ask for sometime to register the CPanel license. We will register your license in our next batch tonight. |
| Posted by sakto, 11-19-2010, 01:32 PM |
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Ok great and thanks for the prompt reply. |
| Posted by fancypocket, 12-03-2010, 04:43 AM |
I doubt VPSLatch would like to have downtime either.
You get what you pay for. They are budget VPS provider, dont expect them to provide 100% uptime!
I am content with them as long as I get 99.5% uptime. So far, I have 99.95% uptime last month and 100% uptime this month.
I really hate those who keep threatening a charge-back. This is behavior of 10 years old kid. |
| Posted by gabore, 01-05-2011, 07:25 AM |
Just tried to log in to the ticket area, but no success...
Main site is off too.
The control panel seems to be up though 
I would have liked to be informed. |
| Posted by a40136, 01-05-2011, 07:50 AM |
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Donw for me now, also there tickets send to them 3 hours ago haven't respond also. |
| Posted by gabore, 01-05-2011, 07:55 AM |
Quote:
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Originally Posted by gabore
Just tried to log in to the ticket area, but no success...
Main site is off too.
The control panel seems to be up though
I would have liked to be informed. |
Found another thread about this downtime but cannot link it here since I do not have enough forum posts  |
| Posted by woojin0391, 01-05-2011, 08:36 AM |
VPSLatch's main website is currently down because of DDoS attack. They are doing maintenance right now, I think:
http://twitter.com/vpslatch |
| Posted by gabore, 01-05-2011, 01:33 PM |
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They seem to be back online, and they just answered one of my tickets. |
| Posted by VL-Adam, 01-05-2011, 01:33 PM |
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Things are back up now, indeed we did have a DDoS attack but things appear to be mitigated at this point. |
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