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EasySpeedy Down?
| Posted by benNICHOLAS, 10-30-2010, 11:05 AM |
All my servers at EasySpeedy and even thir own website have been down the last 1½ hours. No one answers at their phonenr since they only have support in weekdays.
Do you experience the same? Anyone have info on what's going on? |
| Posted by benNICHOLAS, 10-30-2010, 12:28 PM |
|
Now up after 3 hours down. Waiting for explanation from EasySpeedy. |
| Posted by benNICHOLAS, 10-31-2010, 05:41 AM |
Dear xxx xxx
On Saturday, October 30, 2010 at 3:36 PM CEST, our housing provider, GlobalConnect, unfortunately experienced a major power outage affecting all our customers. We currently have not been informed if the problem was related to the UPS's or diesel generator's.
The power was restored shortly after, and we are in the process of powering on all servers. Please acknowledge that servers are restarted in small batches in order to prevent any further problems.
You will, of course, receive a full report, as you are entitled to get the real story if our services are interrupted - the facts, the causes, the solutions and the recommendations.
If you have submitted a ticket via the Control Center or sent an email in regards to this outage, please understand that we cannot answer you individually.
If your problem persists, please submit a ticket as we have engineers on-site to examine your hardware.
We apologize for any inconvenience this incident may have caused.
Thank you for your business, your patience and your co-operation.
We will be back to you as soon as possible.
Best regards,
EasySpeedy Datacenter Team.
EasySpeedy ApS
377, Diplomvej
Scion-DTU Science Park
DK-2800, Kgs. Lyngby
Denmark
Phone: +45 4594 1401 |
| Posted by benNICHOLAS, 11-03-2010, 05:45 AM |
On Saturday, October 30, 2010 at 3:26 PM CEST, our housing provider, GlobalConnect, unfortunately experienced a major power outage affecting all our customers.
Today, we have received a full and detailed report from GlobalConnect explaining exactly what happened and how to prevent a similar incident.
Please find the full and detailed report here.
https://easyspeedy.com/downloads/EasySpeedy_RFO.pdf
Please accept our sincere apologies for any inconvenience this incident may have caused.
Thank you very much for your business, your patience and your co-operation.
Best regards,
EasySpeedy Management Team |
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