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Thrust VPS / Damn VPS LA down?
| Posted by sandimas, 09-26-2010, 12:43 AM |
Can't seem to reach my VPS in the Thrust/Damn VPS center in LA.
Can't boot it, it's unreachable via traceroute, etc.
Anyone else? |
| Posted by sandimas, 09-26-2010, 12:50 AM |
Yes, I have contacted their support. Been down for a couple of hours now, and support has said they are looking into it. That's about it.
I'm new to the VPS world -- what is a normal response time.
Just wondering if others are experiencing the downtime, or if it's just me. Misery loves company, right? |
| Posted by Dan-CKS, 09-26-2010, 12:52 AM |
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i would expect anything within 1-2 hours responce and 3 hours fix. |
| Posted by Sturdy Aric, 09-26-2010, 01:05 AM |
Hi,
Check your Site with this tool. If you sent a support ticket or email you should get a reply within 30 minutes or up to 3 hours  best of luck.
http://downforeveryoneorjustme.com/
Let us know. |
| Posted by sandimas, 09-26-2010, 01:16 AM |
Thanks for the replies. Been down for 3 hours now.
Guess I will wait for a support ticket reply.
How do uptime guarantees work? They say 99.9% -- is that monthly? |
| Posted by Sturdy Aric, 09-26-2010, 01:41 AM |
Quote:
|
Originally Posted by sandimas
Thanks for the replies. Been down for 3 hours now.
Guess I will wait for a support ticket reply.
How do uptime guarantees work? They say 99.9% -- is that monthly?
|
I would think so. Do they have such a guarantee? |
| Posted by sandimas, 09-26-2010, 01:53 AM |
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Yes, they say "We offer a 99.9% SLA on power, network and VPS nodes." |
| Posted by Rus Foster, 09-26-2010, 03:03 AM |
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We have a single vz node down that is having hardware diags. Email was sent to all effected users a few hours ago |
| Posted by sandimas, 09-26-2010, 09:18 PM |
It finally came back on last night.
Support was ok -- they sent emails and answered the tickets.
Very frustrating, though.
It is down again today. Seems like a daily event. Looking at the monitor link posted above, I am unlucky enough to be on the one node that has had daily downtime. I am hoping this current outage is fixed soon. |
| Posted by Jamson, 09-26-2010, 10:32 PM |
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Looks like LA is falling apart. :/ |
| Posted by sandimas, 09-26-2010, 10:35 PM |
Back online now. Just bad luck, I think. I was on the one node that kept failing. Let's hope it's ok now.
I'm such an optimist! |
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