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Sharkspace down?
| Posted by xmiccyx, 08-15-2010, 04:09 PM |
Seems that it is down over an hour  |
| Posted by Cirtex, 08-15-2010, 04:21 PM |
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Have you tried contacting their helpdesk/forums etc.. maybe it's just an issue with your server? Their main website is loading fine. |
| Posted by Vladdd, 08-15-2010, 04:44 PM |
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Their website loads fine for me as well. Try submitting a ticket. |
| Posted by GCM, 08-15-2010, 05:08 PM |
Quote:
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Originally Posted by Cirtex
Have you tried contacting their helpdesk/forums etc.. maybe it's just an issue with your server? Their main website is loading fine.
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Agreed, try chatting with their Live Chat they seem to be available - http://www.sharkspace.com/livehelp.htm. Their site loads for me also. |
| Posted by jtwhite, 08-15-2010, 05:35 PM |
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It seems to work fine for me. Is this still an issue? |
| Posted by Bihira, 08-15-2010, 06:35 PM |
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Up for me; what is your website (so we can test that, if you wish)? |
| Posted by RSkeens, 08-15-2010, 07:18 PM |
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/Thread moved to the correct category. |
| Posted by Abidh, 08-16-2010, 08:43 AM |
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Its working here, maybe It was down earlier during the topic's posting. |
| Posted by eleven2jon, 08-16-2010, 11:17 AM |
Hey guys,
I want to apologize for this issue and give you a brief explanation of what happend. Yesterday when we realized that there was an issue we immediately contacted the QuadraNet facility, to which we were informed the following:
Quote:
The distribution router for the LAX6-V1 section of the 6th floor datacenter is experiencing an issue with its management blade and causing a network service disruption.
Network engineers are already on-site and physically working on troubleshooting and restoring the router. At the moment they are replacing the management blade and restoring the config from backups.
We apologize for this unforeseen issue and assure you we are working as quickly as possible to resolve the matter.
Thank you for your patience. Once the issue is resolved your servers will be accessible once more.
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As soon as they finished we were immediately online and everything was going great. We have nothing but the best thoughts for the guys at QuadraNet and we appreciate their quick response and readiness to correct the issue, we know hardware issues suck and have been in their shoes before. So if you have any more questions about the issue feel free to email me at jon@sharkspace.com |
| Posted by realvaluehosting, 08-16-2010, 11:05 PM |
Yep. All our servers were also down at that time.
We are once again facing the same issues for last 40 minutes.
Network monitor is showing no activity ... no network.
You can see the attached snapshot. |
| Posted by realvaluehosting, 08-16-2010, 11:17 PM |
Just wanted to clarify, we also use Quadranet to colo all our servers. and the issue was related to Quadranet and not Sharkspace 
We both are using Quardranet facility and there is no other links between us. |
| Posted by realvaluehosting, 08-16-2010, 11:20 PM |
DC has just replied:
~~~~~~~
We had an emergency maintenance which required a reboot of the router. You
should be back online now. Please let us know if you still cannot get online.
--
-Jack
Abuse / Support Engineer
QuadraNet, Inc
530 W 6th Street #901
Los Angeles, CA 90014
213-614-9371 Ext 211
~~~~~~~~~
Sorry I should have created a new thread for all these. |
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