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Tb-hosting.com
| Posted by albal, 08-13-2010, 08:11 PM |
I was wondering if anyone else here has been tb-hosting.com
I have been using them for around 3 years now for my Master Reseler and they've always been great.
But lately, they seem to be having issues.
Not replying to support tickets - normally received a response within 24hours.
Not sending out invoices..
And now their website seems to be down. Although the server I am on is working fine, just wondering if anyone else is having issues with them or knows what is going on. |
| Posted by Sparrow-Sean, 08-13-2010, 08:32 PM |
Quote:
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And now their website seems to be down. Although the server I am on is working fine, just wondering if anyone else is having issues with them or knows what is going on.
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There site is also down to myself as well. 
Have you tried to call them?
http://whois.domaintools.com/tb-hosting.com |
| Posted by TheChemist, 08-13-2010, 09:57 PM |
I hope you didn't prepay, but who knows they could have gone on vacation, lol. Some hosts do great business for either short or long periods of time and then ppooooff they disappear!
Do what sean said, call them. |
| Posted by LV-Matt, 08-14-2010, 07:17 AM |
Ok, here is some information for you
Companys Registration Number: 06499702
Company Name: TB-HOSTING DOT COM LTD
Company Status: Dissolved
So what does dissolved mean?
1. The company is no longer trading
2. Assets are liquidated, creditors paid
This company wont become active again, because when its dissolved it means that, it cant re-open again.
Unfortunately you are unlikely to continue hosting with them again, if you are still paying them, contact Trading Standards.
So I would backup and move to a new host. Try the offers section.
http://www.webhostingtalk.com/forumdisplay.php?f=45 |
| Posted by ig2010, 08-14-2010, 09:38 PM |
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That doesn't sounds good really, I mean I am not working with them but at last they should contact their customers about the situation, especially the master resseler who may have dozens of accounts under his name |
| Posted by thishosting, 08-15-2010, 01:20 AM |
Even though it may be tempting to stay where you are, given that you're not being invoiced, it's only a matter of time until the server doesnt get paid for and your sites go offline. Use this as a pre-warning and transfer your sites to a reputable host a.s.a.p. while you have the chance.
Best of luck with your situation, and I hope it gets resolved quickly for you. |
| Posted by albal, 08-15-2010, 08:52 AM |
Thanks for the help guys.
I will start looking into getting my own dedicated server. Think it is safer that way. |
| Posted by toniya, 10-31-2010, 06:38 AM |
1. tb-hosting.com stopped replying tickets for almost a year ago.
2. there cpanel is down for months.
3. when cpanel is available 'backup' option is disabled.
4. they are collecting paayments and issuing invoices every month.
5. now they suspended my entire master reseller account for no fault.
My own 3 websites (one of them billing and customer support site) and 2 other domains are in danger now.
There is no way to contact them. Their phone is not working.
Any help? |
| Posted by toniya, 10-31-2010, 09:06 AM |
My account was suspended due to this reason:
From: tb-hosting.com <customer.services@tb-hosting.com>
To: Toniya Mishra <xxxxxxx@yahoo.com>
Sent: Sun, October 31, 2010 3:30:26 AM
Subject: Hosting Account Suspended
Dear Toniya Mishra (PCBBS.Net),
Your hosting account has been suspended due to non-payment. Details of the account are below:
Product/Service: Basic Master Reseller Account
Domain: best-encryptor.com
Amount: £6.99 GBP
Due Date: 11/10/2010
Please contact us as soon as possible to get your website back online.
Customer Services,
tb-hosting.com |
| Posted by toniya, 10-31-2010, 09:11 AM |
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their website can be accessed through dev dot tb-hosting dot com |
| Posted by astutiumRob, 10-31-2010, 10:16 AM |
Quote:
Company Registration Number: 06499702
Company Name: TB-HOSTING DOT COM LTD
Company Status: Dissolved
|
That's a *VERY* strong indicator that no-one is at the helm anymore - I'd suggest you move hosts now. |
| Posted by toniya, 10-31-2010, 10:39 AM |
they are there - sending invoices and sometimes replying the emails aslo as they did in my case clarifying the reason to suspend the account.
anyway, I am moving to another service provider. |
| Posted by LV-Matt, 10-31-2010, 10:56 AM |
Quote:
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Originally Posted by toniya
they are there - sending invoices and sometimes replying the emails aslo as they did in my case clarifying the reason to suspend the account.
anyway, I am moving to another service provider.
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They are not there, they are just standard WHMCS responses sent by WHMCS automatically.
Its all automated, they are clearly no longer there, they just haven't stopped the cron. |
| Posted by toniya, 10-31-2010, 11:23 AM |
Quote:
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Originally Posted by Tiger-Matt
They are not there, they are just standard WHMCS responses sent by WHMCS automatically.
Its all automated, they are clearly no longer there, they just haven't stopped the cron.
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How can WHMCS read the complaints and reply? My question was only one line 'why my account has been suspended?' and I got that reply.
anyway, I have to move from them  |
| Posted by LV-Matt, 10-31-2010, 12:25 PM |
That is the standard email that comes out from WHMCS, that has just been modified to sound more personal.
Quote:
Dear {$client_name},
This is a notification that your service has now been suspended. The details of this suspension are below:
Product/Service: {$service_product_name}
{if $service_domain}Domain: {$service_domain}
{/if}Amount: {$service_recurring_amount}
Due Date: {$service_next_due_date}
Suspension Reason: {$service_suspension_reason}
Please contact us as soon as possible to get your service reactivated.
{$signature}
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| Posted by toniya, 11-01-2010, 04:48 AM |
Quote:
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Originally Posted by Tiger-Matt
That is the standard email that comes out from WHMCS, that has just been modified to sound more personal.
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Ok. so what you suggest now? I had master reseller with them and there was 5 domains - 3 my own and 2 others - one was critical to manage clients and accounts. another was a reseller account under master reseller - that is active and has 37 accounts which we are backing up for last 24 hours but their server is taking around 8 hours to backup a single account.
My concern is get my those 3 sites under master reseller.
Any help is solicited. |
| Posted by toniya, 11-01-2010, 11:36 AM |
Quote:
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Originally Posted by Tiger-Matt
Its all automated, they are clearly no longer there, they just haven't stopped the cron.
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Cron are working.
Client Support area and their website is online.
I used RMC to recover my all websites except one which is rooting for Master Reseller account. |
| Posted by mfwl, 05-22-2011, 04:39 AM |
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I have two domain names registered with this companies reseller how do I go about reclaiming them and moving them to my own reseller account at netearthone? I cannot contact them to arrange for ISP tag changes?? |
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