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Hetzner packet loss ?
| Posted by softshop011, 08-01-2010, 06:11 AM |
Is anyone else getting a 5 - 10% packet loss when pinging www.hetzner.de ?! Its not just their web server, all our servers are affected... Please ping hetzner.de and post results. This has been going on for well over 1 hour ...
Location : USA
[root@localhost ~]# ping www.hetzner.de
PING www.hetzner.de (213.133.107.227) 56(84) bytes of data.
--- www.hetzner.de ping statistics ---
240 packets transmitted, 224 received, 6% packet loss, time 239090ms
rtt min/avg/max/mdev = 184.732/197.124/324.977/21.479 ms
Location : Europe
Ping statistics for 213.133.107.227:
Packets: Sent = 80, Received = 72, Lost = 8 (10% loss),
Approximate round trip times in milli-seconds:
Minimum = 102ms, Maximum = 120ms, Average = 104ms |
| Posted by minhmeo, 08-01-2010, 06:12 AM |
|
No packet loss from me |
| Posted by softshop011, 08-01-2010, 06:15 AM |
Quote:
|
Originally Posted by minhmeo
No packet loss from me
|
Where are you pinging from, usa or europe ? Leave ping running for at least 100 tries and post results .. |
| Posted by softshop011, 08-01-2010, 06:17 AM |
|
Latency has gone up as well, average latency from europe server was 38ms and now its 104, theres obviously something seriously wrong with their network .. US latency up as well, from 140 to 197! |
| Posted by iTom, 08-01-2010, 06:25 AM |
Also getting packet less here, and 103ms latency.
Tracert shows the problem is on their network. |
| Posted by cd/home, 08-01-2010, 06:26 AM |
0% packet loss here with 83ms latency
0% packet loss here with 99ms latency
0% packet loss here with 103ms latency
50% packet loss here with 98ms latency
Seems they are having some issues with the network  |
| Posted by minhmeo, 08-01-2010, 06:27 AM |
Quote:
|
Originally Posted by softshop011
Where are you pinging from, usa or europe ? Leave ping running for at least 100 tries and post results ..
|
I'm pinging from Asia  |
| Posted by softshop011, 08-01-2010, 06:27 AM |
I can now confirm packet loss from limestone networks as well 
[root@linaxs ~]# ping www.hetzner.de
PING www.hetzner.de (213.133.107.227) 56(84) bytes of data.
--- www.hetzner.de ping statistics ---
103 packets transmitted, 94 received, 8% packet loss, time 102027ms
rtt min/avg/max/mdev = 195.332/200.543/209.932/3.523 ms |
| Posted by Snoork Hosting, 08-01-2010, 06:29 AM |
Test 1
Location: Charlotte, NC
Latency: 187ms
Packet Loss: 25%
Test 2
Location: Charlotte, NC
Latency: 181ms
Packet Loss: 0%
The second test did not show any packet loss. |
| Posted by minhmeo, 08-01-2010, 06:30 AM |
|
Packet loss from UK too, pinging from my Uk server |
| Posted by softshop011, 08-01-2010, 06:30 AM |
|
make sure you leave ping running for at least 100 tries before posting results .... |
| Posted by Hosting55, 08-01-2010, 06:32 AM |
from Hungary
81 packets transmitted, 77 packets received, 4.9% packet loss
round-trip min/avg/max/stddev = 87.731/90.809/100.737/3.073 ms
normally I have 20-25ms 0%loss |
| Posted by CKGroup, 08-01-2010, 06:32 AM |
|
There site loads fine for me but it is slow but i get no packet loss and my servers have not been disrupted at all over at Hetzner |
| Posted by softshop011, 08-01-2010, 06:36 AM |
Quote:
|
Originally Posted by CKGroup
There site loads fine for me but it is slow but i get no packet loss and my servers have not been disrupted at all over at Hetzner
|
Which hetzner datacenter are you at ? Care to share your server IP so i can ping from my usa/europe servers ? |
| Posted by 040Hosting, 08-01-2010, 06:37 AM |
Surely something going on there; where i normally have a latency of 25-30ms its now almost 90ms. Also indeed get a lot of packed loss. But usually i just send in a ticket for them to ask what is going on, so i just did that
Ping statistics for 213.133.107.227:
Packets: Sent = 100, Received = 90, Lost = 10 (10% loss),
Approximate round trip times in milli-seconds:
Minimum = 85ms, Maximum = 107ms, Average = 88ms
Fortunately we do not use their network for our clients. |
| Posted by softshop011, 08-01-2010, 06:38 AM |
Quote:
|
Originally Posted by 040Hosting
Surely something going on there; where i normally have a latency of 25-30ms its now almost 90ms. Also indeed get a lot of packed loss. But usually i just send in a ticket for them to ask what is going on, so i just did that
Ping statistics for 213.133.107.227:
Packets: Sent = 100, Received = 90, Lost = 10 (10% loss),
Approximate round trip times in milli-seconds:
Minimum = 85ms, Maximum = 107ms, Average = 88ms
Fortunately we do not use their network for our clients. |
I've sent a ticket over 1 hour ago still no reply ... |
| Posted by Hosting55, 08-01-2010, 06:39 AM |
screen shot, 44%loss from seattle, 28% from amsterdam...
+18 other locations:
http://cl.ly/1qF4 |
| Posted by 040Hosting, 08-01-2010, 06:41 AM |
Quote:
|
Originally Posted by softshop011
I've sent a ticket over 1 hour ago still no reply ...
|
You could call them if its urgent for you; as i said we don't have clients in their network so i don't have big issues with this, its just a minor inconvenience, although if you have customers complaining i would certainly give them a ring to ask what is going on and a ETA on when it will be solved. |
| Posted by 040Hosting, 08-01-2010, 06:43 AM |
|
Anyways; i see the ping is currently pack to 27ms and so far no package dropped; so i believe they are working on it; or whatever was wrong did stop giving problems. |
| Posted by Hosting55, 08-01-2010, 06:45 AM |
back to normal for me (hungary)
100 packets transmitted, 100 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 26.533/28.270/43.605/2.751 ms |
| Posted by softshop011, 08-01-2010, 06:52 AM |
|
back to normal, great |
| Posted by 040Hosting, 08-01-2010, 06:55 AM |
Just for the information; just seconds after the issue was fixed i received the following reply from their tech support:
Quote:
there seems to be an issue with the backbone connection from DC10/11/12 to Frankfurt.
Our network department is heavily working on this and we expect this to be fixed
in the next few minutes.
|
And that ticket reply came only 15 minutes after our initial ticket. |
| Posted by softshop011, 08-01-2010, 06:58 AM |
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I've sent a ticket at 11:00 (2 hours ago), i did not get a reply so 30 min later i opened this thread. I have NOW received a response, this second ! |
| Posted by 040Hosting, 08-01-2010, 07:01 AM |
Quote:
|
Originally Posted by softshop011
I've sent a ticket at 11:00 (2 hours ago), i did not get a reply so 30 min later i opened this thread. I have NOW received a response, this second !
|
Could be i was lucky, or they where all working on it and didnt update the tickets (although that would be the best to solve the issue the fastest, it is also really bad to leave customers in the dark). |
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