RackVM Down?

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Posted by tonysan, 07-25-2010, 06:05 AM
My VPS at RackVM is down, according to my monitor service,
Timeout at: 2010-07-24 22:57:32 (GMT +8)

I can access the control panel, but it won't boot.

Anyone having the same issue? My VPS is in UK04,
IP is 61.233.193.x
Posted by rean22, 07-25-2010, 06:24 AM
Me 2. Same node.
Got any reply from them?
Posted by tonysan, 07-25-2010, 06:31 AM
I opened a ticket at 24/07/2010 18:13(GMT+0), mentioned the problem above.

They replied at 24/07/2010 20:56(GMT+0):

Hi

We are currently looking into this problem.

---
Kind Regards,
Ben
RackVM.com
Quick, Reliable, Amazing!

--

Now is 11:28AM at UK.
Posted by rean22, 07-25-2010, 07:14 AM
I've got the same reply from them
I've opened a new ticket, for more explanations - no answer yet.
My clients are very angry
Hmmm....
It's almost 20 hours down. OMG!

Jamie - where are you???
Posted by tonysan, 07-25-2010, 07:31 AM
This VPS is my off-site backup, so no immediate danger for me,

I still wish they fix it ASAP!
Posted by tonysan, 07-25-2010, 07:34 AM
They mentioned SLA on their website, but I couldn't find a link...

If they pro-rated 1/30 credit for 1 day downtime, I will move immediately!!
Posted by tonysan, 07-25-2010, 07:45 AM
I have no idea about that...no replies, no announcements, no nothing since then.
Posted by tonysan, 07-25-2010, 07:52 AM
Latest reply from RackVM:

Hello Tony,

The node is currently down. We believe the your data is fine we have technicians looking into this.

Kind Regards,
Jake
RackVM.com
Quick, Reliable, Amazing!

A late but good sign!
Posted by RackVM-Jake, 07-25-2010, 07:55 AM
Hello All,

I'd like to apologies for any inconvenience this is causing you, Our UK04 node has gone down. We have some technicians looking into it now but they haven't told us what the problem is.

Once we get the node back up and running we will give all clients on the UK04 node 50% credit.
Posted by rean22, 07-25-2010, 03:12 PM
Any news Jake?
Posted by RackVM-Jake, 07-25-2010, 03:17 PM
Hello Rean22,

Ben is going to have to go down tomorrow and take a look at the hardware see if there is a failure anywhere. I do apologies about this
Posted by tonysan, 07-26-2010, 04:34 AM
It's been 2 days and counting.

Now is 09:31 AM at UK....That is really slow.

If the node won't boot, Is it possible migrating our VPS to another node?
Posted by tonysan, 07-26-2010, 06:14 AM
Jake had responded to my ticket said that Ben is in DC right now.

Hope they will fix the node!

I really don't want to experience another Virpus, PC-Core experience!
Posted by tonysan, 07-26-2010, 06:18 AM
My monitoring service reports online!

Time: 2010-07-26 18:11:12 (+8)
Time on Error: 43 hours 8 minutes 51 seconds
Posted by RackVM-Jake, 07-26-2010, 09:27 AM
Hello,

@dinix UK04 is colo'd at a private DC and the guy running it had to attend to his family issues. So its been the first time we haven't had a tech standing by

@Jon KVM has been bought and will be installed sometime this week so hopefully an issue like this shouldn't happen again.
Posted by rean22, 07-28-2010, 01:58 AM

Quote:

Originally Posted by RackVM-Jake

Hello All,

I'd like to apologies for any inconvenience this is causing you, Our UK04 node has gone down. We have some technicians looking into it now but they haven't told us what the problem is.

Once we get the node back up and running we will give all clients on the UK04 node 50% credit.

What about SLA?
Posted by skomes, 07-28-2010, 12:52 PM
I'm on UK08 and my VPS has been up and down and up and down.

Very poor experience with their new OpenVZ servers so far.

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