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opensrs / tucows [merged]
| Posted by SickNTired, 06-13-2010, 02:41 PM |
is completely dead. with absolutely no information provided to customers and resellers. anyone know what's up? it's been this way since at least 9am this morning central time. horible. |
| Posted by allsimple, 06-13-2010, 02:43 PM |
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I cant connect to the management or reseller site either, I was logged into the domain management site earlier. |
| Posted by SickNTired, 06-13-2010, 02:46 PM |
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the entire operation has been offline since this AM including email hosting & DNS services for its related customers. even the "network status" page is down. does anyone know what's up? did the datacenter get bombed? |
| Posted by allsimple, 06-13-2010, 02:48 PM |
I've just looked on twitter it says:
We're currently experiencing network issues that are affecting OpenSRS Domains, SSL, and Storefront. We've continuing to investigate.
I've also just received an email from them. |
| Posted by SickNTired, 06-13-2010, 02:50 PM |
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can you post the email? i didnt get it. probably because my email is routed through the (Down) tucows servers |
| Posted by allsimple, 06-13-2010, 02:52 PM |
Here you go:
Quote:
Hi there -
OpenSRS services are currently unavailable. We have been experiencing a high traffic load for approximately 2 hours. All of our technical teams are fully engaged and investigating.
Services affected include:
Domains Provisioning and Management
Managed DNS
SSL
Storefront
http://opensrs.com
http://status.opensrs.com
Email Cluster A
If you are using our DNS for your email services, you may experience degraded services. Provisioning may also be affected. Email Cluster B is unaffected.
Our senior executive team is engaged and working to obtain details. We apologize for the inconvenience to you and your customers.
PLEASE NOTE: As our main communication channels, including http://status.opensrs.com are also affected, we will be providing messages via email and our twitter account http://twitter.com/@opensrsstatus will have regular updates.
The OpenSRS Team
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| Posted by ben_lucier, 06-13-2010, 03:04 PM |
Hi folks... Ben Lucier here from Tucows / OpenSRS. We're working on it and will have an update shortly. For realtime updates, you can see our Twitter account at http://www.twitter.com/opensrsstatus
Thanks folks, sorry for the inconvenience.
-B |
| Posted by allsimple, 06-13-2010, 03:54 PM |
Hey SickNTired,
I've just had another email,
Core part:
Quote:
We continue to experience network-related issues that have led to offline and degraded services.
However, the OpenSRS System Status portal has been restored and we are again providing real-time service availability updates via OpenSRS System Status.
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| Posted by allin1, 06-13-2010, 04:17 PM |
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Seems that they have some trouble, all info is welcome. |
| Posted by ben_lucier, 06-13-2010, 04:24 PM |
You've probably noticed that services are beginning to respond normally. Mail services on cluster A have been restored to online status, and we're leaving domains service status in degraded while our engineers continue to probe and test.
Sorry if this has caused any inconvenience folks.
-Ben |
| Posted by SickNTired, 06-13-2010, 08:52 PM |
Quote:
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Originally Posted by ben_lucier
Sorry if this has caused any inconvenience folks.
-Ben
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Ben,
with all due respect... IF? the entire operation was offline for half a day. what happened to back ups??? |
| Posted by ben_lucier, 06-13-2010, 09:03 PM |
Quote:
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Originally Posted by SickNTired
Ben,
with all due respect... IF? the entire operation was offline for half a day. what happened to back ups???
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A fair comment, Sick. I really just wanted to keep you in the loop as much as I was able during the incident. But I should have been more mindful of the words I chose.
We're compiling an incident report that covers the event that should be completed by tomorrow end of day. If you email me at blucier-at-opensrs-dot-com, along with your reseller name, I'll make sure you get a copy.
I'm also happy to arrange a phone call where we can have a follow-up discussion too.
Very sorry for the inconvenience this has caused you (and everybody else on this thread).
Warm regards,
-Ben |
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