BurstNET Scranton PA Facility - Power Issue - Knowledgebase

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BurstNET Scranton PA Facility - Power Issue

Posted by NWSTech, 05-26-2010, 02:50 PM
ok wondering if anyone else can access any servers at volumedrive as none of mine appear to be up.

seems to be a connectivity issue at somewhere in london if i read this traceroute right ?

i removed ip and domain from trace results
Code:
Tracing route to xxx.net [64.191.50.xxx]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    30 ms    29 ms    30 ms  cr1.nedu.uk.easynet.net [87.87.252.205]
  3    25 ms    25 ms    25 ms  ip-87-87-184-33.easynet.co.uk [87.87.184.33]
  4    35 ms    35 ms    35 ms  te0-6-0-5.er11.thlon.ov.easynet.net [89.200.135.33]
  5    35 ms    34 ms    35 ms  cr02.ldn01.pccwbtn.net [195.66.224.167]
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
could be uk only issue
Posted by rnavarro, 05-26-2010, 02:53 PM
I'm having an issue on VolumeDrive right now too. Pingdom reports them being down from several locations.
Posted by Tristan Perry, 05-26-2010, 02:54 PM
Yep, VolumeDrive seems to be down...
Posted by NWSTech, 05-26-2010, 02:55 PM
cheers, edited post to remove refs to burst as may not be their fault (though im pretty sure couple of my boxes still use burst transit
Posted by TimC, 05-26-2010, 02:55 PM
Burst service down from here too.
Posted by Host Our Web, 05-26-2010, 02:57 PM
you are correcting in saying inbound transit is still on burst net. :-)

We are down as well.
Posted by iveka, 05-26-2010, 02:57 PM
My server went down and I contacted support and while in the support area, their whole site went down. www.2amnetwork.com. Anyone else having this issue?
Posted by elstar, 05-26-2010, 02:59 PM
Hi
yes, burst is down too
Posted by jazzbearz, 05-26-2010, 03:01 PM
My server is currently down for 20 min. Also their website doesn't seem to work also.
Posted by BurstNET, 05-26-2010, 03:04 PM
We are currently experiencing a power issue in the Scranton PA facility.
Maintenance staff is on-site working to resolve the matter as quickly as possible.
More information will be supplied as it becomes available along with a detailed R.F.O.
.
.
Posted by RyanD, 05-26-2010, 03:04 PM

Quote:

Originally Posted by jazzbearz

My server is currently down for 20 min. Also their website doesn't seem to work also.

yup, down from here.

This should be in the outages/downtime section
Posted by bozonessinc, 05-26-2010, 03:05 PM
Seems Burst.net is out at this time. I was saving some files on my forum when it happened, no biggie though...

I've confirmed by checking some of my clients servers (I resell), and my own appears to be down at this time.

Anyone else having issues with BNET?

Caleb

[EDIT] Within 1 Minute of this report, back online.. Total Time Offline: about 5 mins
Posted by TimC, 05-26-2010, 03:06 PM
My servers seems to have returned.
Posted by BurstNET, 05-26-2010, 03:06 PM
Power is currently being restored to all systems affected, and BurstNET staff will be going thru checking for any systems which did not automatically power back on.
.
.
Posted by bozonessinc, 05-26-2010, 03:07 PM
Good Quick Response BNET - Thanks
Posted by Host Our Web, 05-26-2010, 03:13 PM
All of our services at volume drive are still down.

anyone having any luck?
Posted by bozonessinc, 05-26-2010, 03:13 PM
My VPS Returned a few mins ago.. Check again?
Posted by LVPSHosting, 05-26-2010, 03:14 PM

Quote:

Originally Posted by iveka

My server went down and I contacted support and while in the support area, their whole site went down. www.2amnetwork.com. Anyone else having this issue?

seems like their web site is up... but not my servers i have from them located in Scranton..
Posted by NWSTech, 05-26-2010, 03:14 PM
vd site is back up but my servers aint as yet it would appear
Posted by Host Our Web, 05-26-2010, 03:14 PM
is your vps from volumedrive or burst?

i have CoLo with Volume drive that is still down.
Posted by BurstNET_CSM, 05-26-2010, 03:15 PM
Power has started to come back online and all staff are presently working on restoring any system or server that has not already come back online.

There is still no estimated time for when everything will be 100% operational. We ask that you wait at LEAST two hours before submitting a ticket about your server.

Further updates will be made on our forum site, and also copied here when time permits.
Posted by bozonessinc, 05-26-2010, 03:23 PM
Note I'm getting this error

"An Unexpected HTTP Error occurred during the API request."

Trying to get new plugins on Wordpress - seems to be a server errror
Posted by -OY-, 05-26-2010, 03:24 PM
Is Volumedrive part of Burstnet's datacenter? Or is it that VD is only down because the routing equipment is down?
Posted by MattS, 05-26-2010, 03:32 PM

Quote:

Originally Posted by -OY-

Is Volumedrive part of Burstnet's datacenter? Or is it that VD is only down because the routing equipment is down?

Probably are in the same building but with a different space or maybe a cage. I haven't visited Burst before so I can't say for sure what VD and BurstNET have in common.
Posted by bozonessinc, 05-26-2010, 03:35 PM
Moving very slowly at this time.. I can barely load stuff
Posted by iveka, 05-26-2010, 03:48 PM
Is 2 AM network on BurstNet? I am still down and taking a beating.
Posted by volumedrive, 05-26-2010, 03:52 PM
A portion of our network was effected by this power outage. All services at this point have been restored. If you are still down, please open a trouble ticket via support@volumedrive.com and we'll manually investigate the effected server.
Posted by volumedrive, 05-26-2010, 03:54 PM

Quote:

Originally Posted by -OY-

Is Volumedrive part of Burstnet's datacenter? Or is it that VD is only down because the routing equipment is down?

A portion of our facility was effected by the power fluctuation. However, everything has since been restored and brought back online.
Posted by iveka, 05-26-2010, 03:54 PM
I can't get any response from 2 AM Network and they appear to be a reseller for Burst. I have been down for 3 hours now. Is it something Burst can fix or can I have a direct number for 2 AM since they won't tell me what is going on?
Posted by -OY-, 05-26-2010, 04:00 PM

Quote:

Originally Posted by volumedrive

A portion of our facility was effected by the power fluctuation. However, everything has since been restored and brought back online.

Oh, ok, thanks for the confirmation - sent an email.

Thanks,
Otto
Posted by BurstNET_CSM, 05-26-2010, 04:04 PM

Quote:

Originally Posted by iveka

I can't get any response from 2 AM Network and they appear to be a reseller for Burst. I have been down for 3 hours now. Is it something Burst can fix or can I have a direct number for 2 AM since they won't tell me what is going on?

The power outage happened at 2:50PM and it is now 4:00PM. If you've been down for 3 hours, you have other issues at play.

Most systems are back online and we're working on the rest of the systems. We expect to have a major update on our forums in the next hour or so.
Posted by octeto, 05-26-2010, 04:09 PM
We have been down for an hour or more, and still no answer from support@burst and the server is still downed...

Service scan
FTP - 21 Error: TimedOut
SMTP - 25 Error: TimedOut
HTTP - 80 Error: TimedOut
POP3 - 110 Error: TimedOut
IMAP - 143 Error: TimedOut
Posted by S4Host, 05-26-2010, 04:19 PM
Mine still down too
Posted by RobM, 05-26-2010, 04:25 PM
Something big had to happen here.

Colo area still in darkness.

from there ticket system:

Quote:

The majority of our servers and services are back online, and our staff is continuing to work on issues related to the outage.

If you have a ticket within our system it WILL BE RESPONDED TO, but it may take some time.

If your system is still not back online by 5:10PM EST, please update any ticket you have made, or please create a ticket for us.

We do plan to have a major update within the next hour about where the DataCenter stands.

Thank you for your patience while we continue to minimize your downtime.

Posted by M5-Network, 05-26-2010, 04:27 PM
Our Linux VPS Nodes and our webhosting services are affected by this before we start to see tickets and email flood us
Posted by BurstNET_CSM, 05-26-2010, 04:34 PM
We've had a chance to examine the effects of the outage (The cause is still under investigation):

One-third of our switches were affected by the outage (our redundancy protected the majority of the DC).

We are presently working on those switches, and will have further updates as soon as they are available.

We ask that if you have a ticket in our system that you allow us another hour to get to it, as our entire staff is split between checking sytems and reviewing tickets.
Posted by BurstNET_CSM, 05-26-2010, 04:46 PM

Quote:

Originally Posted by RobM

Colo area still in darkness.

That is not true physically nor figuratively. Can you elaborate on what you mean?
Posted by Coolraul, 05-26-2010, 04:47 PM
I assume DMEHosting would be affected by this as well?
Posted by RobM, 05-26-2010, 04:55 PM

Quote:

Originally Posted by BurstNET_CSM

That is not true physically nor figuratively. Can you elaborate on what you mean?

Our colo's in that area are not responding.

If they (servers) don't respond to the outside world we classify it as DARK...
Even if it's a switch.. still DARK as it does not go outside burstnet.

We even have ticket open regarding it 1 hr with no responds. We did see the update in the ticket system and are waiting like others.
Posted by Host Our Web, 05-26-2010, 05:21 PM
Hello,
The DC does have a backup power supply but something went wrong?

I thought all of these systems were in line therefor the switches should have never seen the power disrupt?
Posted by octeto, 05-26-2010, 05:22 PM
Still offline...... burst oh burst...............
Posted by BurstNET_CSM, 05-26-2010, 05:24 PM
All switches are now back online. If you have a dedicated server and are still experiencing an issue, please update any ticket you presently have with us, or create a ticket if you have not made one yet.

Virtual Servers are still being investigated and brought back online. We ask that you hold off on submitting a ticket on your VPS for an hour. If by 6:30PM(EST) your VPS is till offline, please create or update an exisiting ticket.
Posted by BurstNET_CSM, 05-26-2010, 05:34 PM

Quote:

Originally Posted by Host Our Web

Hello,
The DC does have a backup power supply but something went wrong?

I thought all of these systems were in line therefor the switches should have never seen the power disrupt?

As stated, the cause is still under investigation and a complete RFO will be posted on our froum when complete.
Posted by octeto, 05-26-2010, 05:35 PM
Doing as advised, sorry if we multi posted, but all our staff is trying to control the support mails overflow we are having...
Funny how we always seem to be located or be part of the group that doesnt get its service fixed, bad luck i guess...

please check the dedicated servers again, they are clearly not all back online...
Service scan
FTP - 21 Error: TimedOut
SMTP - 25 Error: TimedOut
HTTP - 80 Error: TimedOut
POP3 - 110 Error: TimedOut
IMAP - 143 Error: TimedOut
Posted by S4Host, 05-26-2010, 05:37 PM
Mine is back online
Posted by infracom2005, 05-26-2010, 05:38 PM
3 of my vps are online, and 1 offline
Posted by BurstNET_CSM, 05-26-2010, 05:46 PM

Quote:

Originally Posted by octeto

Doing as advised, sorry if we multi posted, but all our staff is trying to control the support mails overflow we are having...
Funny how we always seem to be located or be part of the group that doesnt get its service fixed, bad luck i guess...

please check the dedicated servers again, they are clearly not all back online...

Do you have a ticket in our system for this? Can you relay the ticket number?
Posted by octeto, 05-26-2010, 05:50 PM
2272892 would be the oldest ticket, we posted 3 other tickets, new, but non has been replied yet, please check

regards
Posted by RobM, 05-26-2010, 05:52 PM

Quote:

Originally Posted by BurstNET_CSM

Do you have a ticket in our system for this? Can you relay the ticket number?

Since your looking at tickets how about 2273706
Posted by lonea, 05-26-2010, 05:54 PM

Quote:

Originally Posted by octeto

2272892 would be the oldest ticket, we posted 3 other tickets, new, but non has been replied yet, please check

regards

You know.. if you want to speed this thing up. You should close a the other 3 tickets if they are all the same issue...
Posted by BurstNET_CSM, 05-26-2010, 05:59 PM

Quote:

Originally Posted by octeto

2272892 would be the oldest ticket, we posted 3 other tickets, new, but non has been replied yet, please check

regards

Three tickets is just going to delay us getting to you. I'll have a tech take a look.

NOTE: I will NOT be looking at other ticket numbers posted here. We are looking at all tickets and down servers. Please discontinue that practice.
Posted by infracom2005, 05-26-2010, 06:06 PM
node
64.120.200.26

is still offline!
Posted by octeto, 05-26-2010, 06:07 PM
I have closed all other tickets, but they dont seem to work.
This would be the one (it was updated by us at 17:19, 17:47 and 18:02, and still not one update form burst) anyway we only need the server to be back up:

Ticket Details
Ticket ID: 2272892
Status: OPEN
When Created: 05-26-2010 - 02:50PM
Elapsed Time: 3 hours
Since Last Action: 7 seconds
Posted by lonea, 05-26-2010, 06:13 PM

Quote:

Originally Posted by octeto

I have closed all other tickets, but they dont seem to work.
This would be the one (it was updated by us at 17:19, 17:47 and 18:02, and still not one update form burst) anyway we only need the server to be back up:

Ticket Details
Ticket ID: 2272892
Status: OPEN
When Created: 05-26-2010 - 02:50PM
Elapsed Time: 3 hours
Since Last Action: 7 seconds

I don't know if the burst support desk does this. But some ticket system will bump your ticket to the back of the queue if you update the ticket with new reply.

Honestly... just wait like the rest of us.
Posted by infracom2005, 05-26-2010, 06:24 PM
6:30 and my vps is still offline! please someone fix it urgent

node: 64.120.200.26
Posted by octeto, 05-26-2010, 06:29 PM
they asked that we updated our tickets if our servers were still down, well doesnt matter anymore, the news just got worst.... seems our server was more than affected by this problem..... now we are facing a longer wait and a probable (experience has thaught us...) disk replacement and backup restoration....
GREAT GREAT GREAT, and one pays so you have a stable platform you can rely on, and not depending on local electrical instability...

here is supports only and last reply:
"""""""""""""""
Your system is presently in a filecheck state, but your cpu fan is dead. We're going to take the machine down, replace the fan, and let it run its check again.

Thank you for being a valued BurstNET customer.
""""""""""""

you better thank me, is all i can aspire to right now, oh darn it!...

better luck in the russian roullete peeps, i got the bullet.... but there might be more than one in the gun...
Posted by Rick-WHSuite, 05-26-2010, 06:37 PM
We've still got 3 out of 4 servers down here. Support is not responding to tickets now either.
Posted by infracom2005, 05-26-2010, 06:46 PM
vserver135.hostnoc.net

OFFLINE
OFFLINE
OFFLINE
Posted by BurstNET_CSM, 05-26-2010, 06:46 PM

Quote:

Originally Posted by octeto

they asked that we updated our tickets if our servers were still down, well doesnt matter anymore, the news just got worst.... seems our server was more than affected by this problem..... now we are facing a longer wait and a probable (experience has thaught us...) disk replacement and backup restoration....
GREAT GREAT GREAT, and one pays so you have a stable platform you can rely on, and not depending on local electrical instability...

here is supports only and last reply:
"""""""""""""""
Your system is presently in a filecheck state, but your cpu fan is dead. We're going to take the machine down, replace the fan, and let it run its check again.

Thank you for being a valued BurstNET customer.
""""""""""""

you better thank me, is all i can aspire to right now, oh darn it!...

better luck in the russian roullete peeps, i got the bullet.... but there might be more than one in the gun...

Actually your server is fine and going back online right now. Not sure why you thought you were doomed.
Posted by RobM, 05-26-2010, 06:50 PM

Quote:

Originally Posted by Rick-RikeMedia

We've still got 3 out of 4 servers down here. Support is not responding to tickets now either.

I hear you on that, support is like gone or theirs a ton of servers still down...

I wish they would reply to our new ticket 2274034 ( other one we had to close as it was 3+ hrs)so I can see if we have to come to DC for repairs as colo people have to fix there own stuff...
Posted by Magik, 05-26-2010, 06:58 PM
Hello,
our server is down still. Been several hours. What I don't understand is Burst.net says:

"Failsafe Power Supply
Our Network Operations Center currently has 1200amps 480V & 800amps 208V 3-Phase power currently available from PP&L™ (Pennsylvania Power & Electric). The facility is currently backed up and protected by multiple 275KVA and 160KVA Powerware™ 9315/9395 facility-wide UPS (Uninterruptible Power Supply) systems, which feed PDI™, MGE™, & Liebert™ PDU (Power Distribution Unit) systems. In a very rare case of utility outage, our Cummins™ 250KW & Detroit Diesel™ 580KW & 675KW deisel generators start automatically, taking over for the UPS systems and supplying all necessary power for the facility. The generators interface to the power grids thru Asco™ 7000 & RussElectric™ RTBD automatic transfer panels. With multiple fuel tanks on-site, the generators are capable of running without refueling for approximately 48 hours"

If you have this capability, then why are all these servers down? What am I missing...
Posted by BurstNET_CSM, 05-26-2010, 07:00 PM
We will respond to all tickets. As you could expect, we have more than our usual load of tickets, plus half of our staff is in and out of the DC looking at all of your servers right now.

We will get to them. All of them are critical in our view, and they are being handled as quickly as possible. As stated before DO NOT OPEN MULTIPLE TICKETS. It will only delay everything.
Posted by octeto, 05-26-2010, 07:00 PM
just got back online, checking, thanks for the help and info, as usual this forum ROCKS
Posted by BurstNET_CSM, 05-26-2010, 07:02 PM
@Magik - As stated before, we are investigating what happened. What you quoted is absolutely correct. It's why we don't have a simple answer for you at this point.
Posted by octeto, 05-26-2010, 07:02 PM

Quote:

Actually your server is fine and going back online right now. Not sure why you thought you were doomed.

Well a bit of panic, and old experiences, all looks better now, thanks for all the info, is always good to be informed.
Posted by infracom2005, 05-26-2010, 07:03 PM

Quote:

Originally Posted by BurstNET_CSM

@Magik - As stated before, we are investigating what happened. What you quoted is absolutely correct. It's why we don't have a simple answer for you at this point.

can you verify
http://vserver135.hostnoc.net/ ?
Posted by GigeWeb, 05-26-2010, 07:08 PM
We moved our corporate website to a VPS to ensure that if one network goes down, clients can still access our website but its the complete opposite. Our VPS is still offline we never had any issue like this with Burst.Net yes they have kept us informed but we are looking at other solutions because we cannot have our corporate website go down like this.

Our VPS is still down.
Posted by BurstNET, 05-26-2010, 07:16 PM

Quote:

Originally Posted by GigeWeb

We moved our corporate website to a VPS to ensure that if one network goes down, clients can still access our website but its the complete opposite. Our VPS is still offline we never had any issue like this with Burst.Net yes they have kept us informed but we are looking at other solutions because we cannot have our corporate website go down like this.

Our VPS is still down.

We have a solution coming out soon which will add redundancy to our budget VPS product line. Stand by for that in June.
.
.
Posted by infracom2005, 05-26-2010, 07:20 PM

Quote:

Originally Posted by BurstNET

We have a solution coming out soon which will add redundancy to our budget VPS product line. Stand by for that in June.
.
.

can you verify
http://vserver135.hostnoc.net/ ?
Posted by BurstNET_CSM, 05-26-2010, 07:38 PM
Update available on our forum in the next 20 minutes. We will be moving all correspondence regarding this situation to our forum as well, but WHT is always here for you as well...
Posted by BurstNET, 05-26-2010, 07:58 PM

Quote:

Originally Posted by infracom2005

can you verify
http://vserver135.hostnoc.net/ ?

Yes, we are aware that node is down...it is being worked on.
.
.
Posted by GigeWeb, 05-26-2010, 08:15 PM
5 Hours and our VPS is still down. Thank god that clients are in an entirely different data-center or we would have lost so much money, we kind of did in the sense we are not able to accept any sales, tickets or e-mails.
Posted by GigeWeb, 05-26-2010, 08:41 PM
VPS is Up. Now lets look at the damages .
Posted by BurstNET_CSM, 05-26-2010, 09:16 PM

Quote:

Originally Posted by GigeWeb

VPS is Up. Now lets look at the damages .

Were there any damages? You've been very vocal until now. And I'd like to help you if you're still having an issue, but would like you to follow up your presumed damages post, please.
Posted by GigeWeb, 05-26-2010, 09:18 PM

Quote:

Originally Posted by BurstNET_CSM

Were there any damages? You've been very vocal until now. And I'd like to help you if you're still having an issue, but would like you to follow up your presumed damages post, please.

Well, I was just talking in terms of down-time from a 3rd party monitoring site but now that you mention it, cPanel/WHM or Webmail does not work and we would like to get a backup of cPanel/WHM and our MySQL Database.
Posted by Peter-SexyWing, 05-26-2010, 09:21 PM
looks like we were down as well,
Posted by BurstNET_CSM, 05-26-2010, 09:22 PM
Okay, just go and open a ticket. Support is just about up to date on tickets, so they should be able to help you out quickly.
Posted by Hybridsoft, 05-26-2010, 09:24 PM
Im on a reseller of burstnet, My server by the IP of 66.197.203.229 is also still down i talked to a tech earlier via phone so i was aware of the issue but still its been for ever =\ i hope it gets fixed soon
Posted by infracom2005, 05-26-2010, 09:25 PM
node 64.120.200.26 offline
7 hours offline
no one reply tickets
Posted by BurstNET_CSM, 05-26-2010, 09:30 PM

Quote:

Originally Posted by Hybridsoft

Im on a reseller of burstnet, My server by the IP of 66.197.203.229 is also still down i talked to a tech earlier via phone so i was aware of the issue but still its been for ever =\ i hope it gets fixed soon

Did you open a ticket? Can you PM it to me, please?
Posted by infracom2005, 05-26-2010, 09:31 PM
ticket
2274186
2274025
Posted by BurstNET_CSM, 05-26-2010, 09:32 PM

Quote:

Originally Posted by infracom2005

node 64.120.200.26 offline
7 hours offline
no one reply tickets

Your Vserver is still being worked on by our engineers. We will update your ticket and our forum with any updates.
Posted by GigeWeb, 05-26-2010, 09:43 PM
I replied to my ticket regarding cPanel/WHM but no response
Posted by infracom2005, 05-26-2010, 09:47 PM

Quote:

Originally Posted by BurstNET_CSM

Your Vserver is still being worked on by our engineers. We will update your ticket and our forum with any updates.

yes, but how much time it will take?
Posted by BurstNET_CSM, 05-26-2010, 09:51 PM
I found your ticket. Every tech has been working double shifts (At least), and it seems the tech originally working on your ticket forgot to move it over when they logged out. I moved it and you should have someone addressing it shortly.
Posted by GigeWeb, 05-26-2010, 09:55 PM

Quote:

Originally Posted by BurstNET_CSM

I found your ticket. Every tech has been working double shifts (At least), and it seems the tech originally working on your ticket forgot to move it over when they logged out. I moved it and you should have someone addressing it shortly.

Was that directed toward our cPanel/WHM issue?
Posted by lonea, 05-26-2010, 10:14 PM
The servers are up but the additional IP subnets are down.
Posted by infracom2005, 05-26-2010, 10:29 PM
vps still offline, no update in forum, no ticket reply
Posted by iveka, 05-26-2010, 10:55 PM
My site with 2 Am Network is still down. 8 hours. This is ridiculous. I can't get an answer from anyone. I even PM'd the BurstNet guy in this thread and no answer.

WTF?
Posted by iveka, 05-26-2010, 11:12 PM
OK. I have a support ticket in, a phone message and a PM to the Burst guy on here. Someone needs to answer why I have had 9 hours of downtime.
Posted by BurstNET, 05-26-2010, 11:22 PM

Quote:

Originally Posted by GigeWeb

Well, I was just talking in terms of down-time from a 3rd party monitoring site but now that you mention it, cPanel/WHM or Webmail does not work and we would like to get a backup of cPanel/WHM and our MySQL Database.

You are able to create backups and download them directly thru your vePortal interface.
.
.
Posted by BurstNET_CSM, 05-26-2010, 11:25 PM
I apologize for being away a little bit. As you might imagine, it's been slightly hectic.

I will look at any PM's that have been sent to me now. I will also be updating our forum again in the next 20 minutes.
Posted by lonea, 05-26-2010, 11:32 PM

Quote:

Originally Posted by iveka

My site with 2 Am Network is still down. 8 hours. This is ridiculous. I can't get an answer from anyone. I even PM'd the BurstNet guy in this thread and no answer.

WTF?

Quote:

Originally Posted by iveka

OK. I have a support ticket in, a phone message and a PM to the Burst guy on here. Someone needs to answer why I have had 9 hours of downtime.

So are you a customer of burst or 2am ?
Posted by GigeWeb, 05-26-2010, 11:54 PM

Quote:

Originally Posted by BurstNET

You are able to create backups and download them directly thru your vePortal interface.
.
.

Could it be possible to get cPanel/WHM working back with the VPS as I believe we purchase cPanel/WHM with that VPS.
Posted by infracom2005, 05-26-2010, 11:59 PM
my vps is still offline
no updates, no reply.

Their services is tooo bad
Posted by lonea, 05-27-2010, 12:02 AM

Quote:

Originally Posted by GigeWeb

Could it be possible to get cPanel/WHM working back with the VPS as I believe we purchase cPanel/WHM with that VPS.

Run /scripts/upcp -force if you are having cpanel issue.
Posted by infracom2005, 05-27-2010, 12:25 AM
10 hours offline
Posted by BurstNET_CSM, 05-27-2010, 12:28 AM

Quote:

Originally Posted by infracom2005

10 hours offline

I believe you've been sent an e-mail about your VPS. Can you PM me with your IP address, please.
Posted by infracom2005, 05-27-2010, 12:37 AM
terrible!!

their dont know if data will be recovery!!!
the worse vps service is burstnet

Please be advised, earlier this evening a portion of our Scranton data center experienced a power outage. The server/node that houses your VPS was damaged by this outage, and we are at a point where we are still trying to recover the data, but have no ETA as to when/if our systems engineers will complete this task.

We do not wish to have your service offline for any further extended time, so we have decided to recreate your VPS on a new server/node. We will load your base operating system, and your same VEID, username/password, and IPs should be in place, as provided to us in your original signup or subsequent upgrade orders. If you have a backup of your server you may of course load it once it comes back online, or just upload your content fresh, or you may wait and see if our engineers are successful in restoring the data to the server.

Our estimated time to have your fresh system installed and online for you is 1-2 hours. If there is a delay beyond that we will notify you via e-mail

If you have any questions, please let me know. Please include your hostname/IP and VEID if possible.

Thank you for your patience and understanding as we work to get you back online.
Posted by BurstNET_CSM, 05-27-2010, 12:42 AM
Backups have never been part of a VPS package at BurstNET. It can be purchased as an ancillary item, however backups have ALWAYS been the responsibility of our customers. We are working on a full recovery, but the process has taken too long and we simply want you to have your server back.

Do you not have a backup of your data?
Posted by infracom2005, 05-27-2010, 12:50 AM
yes, sure, but i prefer to restore in a company with a good reputation, good uptime and that reply tickets fast like jaguarpc or photonvps.

burstnet is terrible!!
Posted by BurstNET_CSM, 05-27-2010, 12:58 AM

Quote:

Originally Posted by infracom2005

yes, sure, but i prefer to restore in a company with a good reputation, good uptime and that reply tickets fast like jaguarpc or photonvps.

burstnet is terrible!!

You've been with us for 5 months. Our uptime over the past year has been about 99.5%. This outage today didn't take our whole network down. You've been happy enough with us until now.

Computers crash ALL THE TIME. HDD's fail, motherboards fry. We are perfectly clear in the fact we are a budget provider and one way we can do that is by leaving all backups in the hands of the people who care about them the most: Their owners.
Posted by toma1708, 05-27-2010, 01:29 AM
Hi,

I have one of the servers offline for 10 hours no, just "check your server" answers and nothing more.

I understand that it is quite hard for them but 10 hours is a lot for my dedicated server.

T.
Posted by djblamire, 05-27-2010, 08:58 AM
I understand they are busy but it is causing us major problems too.

One of our customers is complaining that their server has been off for 6 hours now, with no information on what the problem is.

I've contacted Burstnet by AIM, their forum, support tickets and a voicemail message, but nothing yet...

All I wanted to know was whether it was related to the problems they are currently experiencing, or server related. If server related it just needs a reboot.

Unfortunately no reply yet.

If Burstnet are ready this I would appreciate an update please - I understand you are really busy at the moment. Tickets 2274817 and 2274823.

Thanks

Daniel
Posted by BurstNET_CSM, 05-27-2010, 10:04 AM
Good Morning,

All Vservers and all dedicated servers are now back online. If you are still having an issue, please create a new ticket in our support system with the title NEXT MORNING - STILL DOWN. In this ticket be sure to include your IP and Hostname. This will make it easy to identify your issue and respond to it with top priority.

All managers from all departments are meeting today to discuss and fully understand what transpired yesterday, and we will give a report on our forum that meeting is complete.

We do thank you for your patience as we continue to catch up on the tickets in our queue, and we expect to have everything caught up by day's end.
Posted by djblamire, 05-27-2010, 10:11 AM
OK, I'll submit another ticket now - Although I already have two open for this same matter.

New ticket 2275005

Is someone able to look at them please, as I feel I am just updating/creating tickets and it isn't progressing....

Thanks
Daniel
Posted by BurstNET_CSM, 05-27-2010, 10:17 AM
Someone is already working on your original ticket. If your original ticket has received a response recently, there is NO NEED to create a new ticket.
Posted by djblamire, 05-27-2010, 10:20 AM
They replied a few minutes after submitting my new ticket.

I'll wait and see what they get back with.

Thanks
Daniel
Posted by infracom2005, 05-27-2010, 12:04 PM
their were unable to retrieve data. I will move now all my sites, 12 hours offline, their lost all my data, 10 hour for reply a ticket
Posted by SPaReK, 05-27-2010, 12:40 PM
Anybody with a VPS on vserver144 having problems with iptables?

I'm using csf on a VPS on this node, the configuration worked before this outage, but now it does not seem to work.

Just wondering if anyone else on this node is having problems with csf or iptables.
Posted by Host Our Web, 05-27-2010, 03:25 PM
has the core issue been figured out yet as to what went wrong?
Posted by 123Andrew, 05-27-2010, 05:03 PM

Quote:

Originally Posted by Host Our Web

has the core issue been figured out yet as to what went wrong?

According to burstNET all power has been restored and all systems are back online, They never released what the actual issue was though as far as i know.
Posted by BurstNET, 05-27-2010, 05:23 PM

Quote:

Originally Posted by LinuxFugleman

According to burstNET all power has been restored and all systems are back online, They never released what the actual issue was though as far as i know.

That should be coming shortly today.
.
.
Posted by BurstNET_CSM, 05-27-2010, 05:26 PM
The RFO report has been posted on the BurstNET forum.

Thank You for your patience.
Posted by freethought, 05-28-2010, 05:58 AM
http://forum.burst.net/showpost.php?...9&postcount=10
Posted by Host Our Web, 05-28-2010, 08:58 AM
Hrm….

From what they are saying it's because of a generator frailer that caused the power to go out. What about UPS which I thought they claimed to have on site and in line?

I'm also thinking this power outage was to spread out for only one generator to fail and lastly... it first started out as a power outage and then went to "we were testing our systems".

Either way… thanks for getting us all back online and while I do not 100% accept the reasons for the outage there is nothing that can be done for I do not work for bust net and do not have first hand knowledge of the events.
Posted by Coolraul, 05-28-2010, 09:15 AM

Quote:

Originally Posted by Host Our Web

Hrm.

From what they are saying it's because of a generator frailer that caused the power to go out. What about UPS which I thought they claimed to have on site and in line?

I'm also thinking this power outage was to spread out for only one generator to fail and lastly... it first started out as a power outage and then went to "we were testing our systems".

Either way thanks for getting us all back online and while I do not 100% accept the reasons for the outage there is nothing that can be done for I do not work for bust net and do not have first hand knowledge of the events.

I think you should re-read their explanation. What they explained makes sense as the outage is over I think this thread should be too.

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