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pacificrack down
| Posted by Peter-SexyWing, 05-04-2010, 09:00 PM |
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even their main site is down |
| Posted by Kohrar, 05-04-2010, 09:03 PM |
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That explains why my VPS with steadcom is down. Wasn't it less than a month ago they went down as well? |
| Posted by Peter-SexyWing, 05-04-2010, 09:05 PM |
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way too many issues lately |
| Posted by larry2148, 05-04-2010, 09:05 PM |
Down as well  |
| Posted by jackpx, 05-04-2010, 09:07 PM |
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yes, down again!!!! but all servers!!! |
| Posted by Winstyn, 05-04-2010, 09:09 PM |
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It's fine now |
| Posted by Peter-SexyWing, 05-04-2010, 09:12 PM |
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back up now...sigh.... |
| Posted by Mikie4648, 05-04-2010, 09:12 PM |
Yep, 100% packet loss on all my sites. Couldnt even get to the pacificrack website.
However, my boxes are suddently up again. |
| Posted by Peter-SexyWing, 05-04-2010, 09:16 PM |
Hi Jackpx
what LAX are you at? |
| Posted by jackpx, 05-04-2010, 09:19 PM |
Quote:
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Originally Posted by Peter-SexyWing
Hi Jackpx
what LAX are you at?
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I have servers in three different LAX |
| Posted by jackpx, 05-04-2010, 09:22 PM |
My servers are online but I have connectivity issues since some states.
From Texas (Limestone): Online
From Florida (Appliedi): Online |
| Posted by jackpx, 05-04-2010, 09:37 PM |
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servers online!!! |
| Posted by Mikie4648, 05-05-2010, 05:10 AM |
My servers were down once again, this time, for at least 5 mintues. Then everything came back online.
This is becoming OLD. Does anyone know what the problem is? |
| Posted by Katie, 05-05-2010, 03:09 PM |
Quote:
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Originally Posted by Mikie4648
My servers were down once again, this time, for at least 5 mintues. Then everything came back online.
This is becoming OLD. Does anyone know what the problem is?
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Your issue wasn't related to the issue yesterday. Whatever happened to you this morning was restricted to your server.
Yesterday the issue was that all our BGP sessions dropped. |
| Posted by Kohrar, 05-06-2010, 10:14 PM |
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Seems to be down again.. even their main site is unaccessible. |
| Posted by Mikie4648, 05-06-2010, 10:16 PM |
Im getting sick and tired of this. I'm paying expensive google adwords PPC clicks to many sites on my boxes and im paying for clicks that leads to dead sites.
The system is down once again. Is there anyone at Pacificrack who knows whats going on?
This service is becoming highly unreliable and im thinking of moving out of this DC. Iv had it with them. |
| Posted by Katie, 05-06-2010, 10:27 PM |
Quote:
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Originally Posted by Mikie4648
The system is down once again. Is there anyone at Pacificrack who knows whats going on?
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Can you please PM me your client ID and I can take a look. I've been working from home without any connectivity issues. I have also checked some of our customers' bandwidth graphs (Along with our upstream) and am not seeing any issue.
Thanks |
| Posted by JTY, 05-06-2010, 10:29 PM |
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FWIW, I can access PacificRack's website without problems. |
| Posted by jackpx, 05-06-2010, 10:43 PM |
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yes, not problem .... working fine all day |
| Posted by Mikie4648, 05-06-2010, 10:48 PM |
Quote:
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Originally Posted by OC3|Kate
Can you please PM me your client ID and I can take a look. I've been working from home without any connectivity issues. I have also checked some of our customers' bandwidth graphs (Along with our upstream) and am not seeing any issue.
Thanks
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are you kidding me? Its not a connectivity issue at all because the web site http://pacificrack.com was also down. So how can it be a connectivity issue sepcific to my servers if i could not connect to your main website even. |
| Posted by Katie, 05-06-2010, 11:07 PM |
Quote:
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Originally Posted by Mikie4648
are you kidding me? Its not a connectivity issue at all because the web site http://pacificrack.com was also down. So how can it be a connectivity issue sepcific to my servers if i could not connect to your main website even. |
Because this will allow for tracking of your issue in our ticket system and we may identify the problem you're experiencing. This may be a route issue with one of our peers that's only affecting you/a small subset of users.
Further, traceroutes to/from our network are quite helpful when you're experiencing an issue as it'll allow us to track the issue down quicker and I don't want to ask for your IP address, nor do I expect you to post it in a public forum. 
However, per your PM you are able to access your servers again. I have opened a ticket requesting the information above so that we may track this issue and fix it for you. We also do not lock down our support email address. So you can ALWAYS email support~@~quadranet.com and we will assist you as much as we can. |
| Posted by Kohrar, 05-06-2010, 11:08 PM |
From a traceroute that was done during the downtime, it doesn't seem as though it's pacificrack's problem:
PHP Code:
1 2 ms 2 ms 2 ms x [192.168.1.1]
2 * * * Request timed out.
3 11 ms 10 ms 15 ms x.cg.shawcable.net [64.59.129.178]
4 15 ms 11 ms 14 ms x.cg.shawcable.net [66.163.71.133]
5 11 ms 10 ms 11 ms x.cg.shawcable.net [66.163.71.109]
6 25 ms 37 ms 25 ms rc2wh-pos0-8-2-0.vc.shawcable.net [66.163.76.10]
7 61 ms 67 ms 61 ms rc2sj-pos4-0-0.cl.shawcable.net [66.163.77.110]
8 58 ms 57 ms 62 ms paix.99.xe-0-1-0.cr1.pao1.us.nlayer.net [198.32.176.13]
9 70 ms 68 ms 69 ms ae1-40g.cr1.sjc1.us.nlayer.net [69.22.143.165]
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
However, it seems to be fine now. |
| Posted by The Universes, 05-06-2010, 11:33 PM |
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Thats definitely well before PR's network, your packet got lost or stuck in San Jose, CA. I'm sure if you send in traceroutes like this one to their support department, they can contact their upstream provider and notify them of this issue. |
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