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cologuys down?
| Posted by QuickWeb-Roel, 03-31-2010, 12:59 AM |
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Cologuys/Sharedlayer down! even their websites are not responding, anybody have their server colo in their facility having network issues as well? |
| Posted by hertzwebsolutions, 03-31-2010, 01:04 AM |
GOt a server with Graxis, went down for a few minutes about 4am BST and then again at 5am BST and been down since. No reply from support, come to expect this lately though  |
| Posted by QuickWeb-Roel, 03-31-2010, 01:15 AM |
Quote:
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Originally Posted by hertzwebsolutions
GOt a server with Graxis, went down for a few minutes about 4am BST and then again at 5am BST and been down since. No reply from support, come to expect this lately though
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yeah looks like it's about time to jump ship! kinda unreliable. |
| Posted by hertzwebsolutions, 03-31-2010, 01:20 AM |
Quote:
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Originally Posted by QuickWeb-Roel
yeah looks like it's about time to jump ship! kinda unreliable.
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At least one outage per month... Speaks for itself. |
| Posted by QuickWeb-Roel, 03-31-2010, 01:23 AM |
Quote:
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Originally Posted by hertzwebsolutions
At least one outage per month... Speaks for itself.
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ours is up now how about yours? though it might go down again so cross fingers... it could be a massive DDoS attacks by the looks of it. |
| Posted by hertzwebsolutions, 03-31-2010, 01:27 AM |
Quote:
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Originally Posted by QuickWeb-Roel
ours is up now how about yours? though it might go down again so cross fingers... it could be a massive DDoS attacks by the looks of it.
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Still totally unresponsive to ping, and still no reply from support either. |
| Posted by QuickWeb-Roel, 03-31-2010, 01:40 AM |
Quote:
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Originally Posted by hertzwebsolutions
Still totally unresponsive to ping, and still no reply from support either.
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I think the problem is with their upstream provider, cologuys network. Hope you got yours back online soon mate. |
| Posted by hertzwebsolutions, 03-31-2010, 01:41 AM |
Quote:
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Originally Posted by QuickWeb-Roel
I think the problem is with their upstream provider, cologuys network. Hope you got yours back online soon mate.
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Cheers, me too  |
| Posted by QuickWeb-Roel, 03-31-2010, 02:13 AM |
some update from Dominic, so this explains why our server is up while yours still down!
We are currently experiencing network issues with our TW Telecom uplink.
A part of our network is reachable while another part of the network is not, we have been working with our technicians over the past 2 hours to get this resolved.
I appologize for the inconvenience and will update you once we show that this issue has been resolved. |
| Posted by SM-Dominic, 03-31-2010, 02:31 AM |
Our own websites and Support Systems are hosted offsite so they should always be available.
As for the outage ... we will send out a RFO to clients once everything is working again. |
| Posted by hertzwebsolutions, 03-31-2010, 03:00 AM |
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Was up for 10 minutes and back down again now, glad to finally have a reply from support though... |
| Posted by hertzwebsolutions, 03-31-2010, 03:30 AM |
Another update:
"Hello,
During the past few hours one of our clients has become a "victim" of a DDOS attack, this is causing our ports to fill up and eventually not being able to provide a decent connection to our clients.
At this time we have identified the client who is under DDOS and this client has been suspended, we are now waiting on our vendors start announcing our other netblocks again." |
| Posted by QuickWeb-Roel, 03-31-2010, 03:55 AM |
Quote:
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Originally Posted by hertzwebsolutions
Another update:
"Hello,
During the past few hours one of our clients has become a "victim" of a DDOS attack, this is causing our ports to fill up and eventually not being able to provide a decent connection to our clients.
At this time we have identified the client who is under DDOS and this client has been suspended, we are now waiting on our vendors start announcing our other netblocks again."
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yeah as i initially suspected due to massive packet loss! well in fairness t0 sharelayer they are there and working on resolving the issue. |
| Posted by JSCL, 03-31-2010, 03:58 AM |
Quote:
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Originally Posted by QuickWeb-Roel
yeah as i initially suspected due to massive packet loss! well in fairness the sharelayer they are there and working on resolving the issue.
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And I even have the time to handle non-technical queries for Rhoel 
As has been said, we are working at our full shift capacity to return the network to normal. |
| Posted by Rick-WHSuite, 03-31-2010, 06:28 AM |
According to Cologuys they are waiting for the TW network guy to wake up...they've given him until 6AM to resolve it before they go knocking on his door.
They are waiting for the guy to nullroute the affected IP range. |
| Posted by JSCL, 03-31-2010, 08:33 AM |
Hello,
At this moment most of our IP ranges are working again, IP Addresses within the 67.43.x range are still unavailable at this time.
There is no ETA available as of yet for restoration of full service. |
| Posted by hertzwebsolutions, 03-31-2010, 08:35 AM |
Quote:
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Originally Posted by JSCL
Hello,
At this moment most of our IP ranges are working again, IP Addresses within the 67.43.x range are still unavailable at this time.
There is no ETA available as of yet for restoration of full service.
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Dang... |
| Posted by JSCL, 03-31-2010, 08:57 AM |
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All should be back to normal now |
| Posted by hertzwebsolutions, 03-31-2010, 09:00 AM |
Quote:
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Originally Posted by JSCL
All should be back to normal now
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Working fine here, thanks Jason. |
| Posted by JSCL, 03-31-2010, 09:02 AM |
Quote:
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Originally Posted by hertzwebsolutions
Working fine here, thanks Jason.
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No problemo  |
| Posted by xtremepings, 03-31-2010, 06:55 PM |
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its working fine on this end. Although they have alot of strange problems. |
| Posted by QuickWeb-Roel, 04-05-2010, 02:20 AM |
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and yet DOWN AGAIN! what a disappointment. |
| Posted by QuickWeb-Roel, 04-05-2010, 02:49 AM |
now back up again, luckily only got 1 server there, never heard back from them again regarding SLA they promised end of March. But then again, in fairness the hardware is rock solid, server been only down when they moved DC space early January, it's just the network that's unstable lately.
#uptime
01:50:33 up 90 days, 10:02, 1 user, load average: 0.12, 0.21, 0.28 |
| Posted by GoTek-JP, 04-05-2010, 04:11 AM |
Quote:
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Originally Posted by Rick-RikeMedia
According to Cologuys they are waiting for the TW network guy to wake up...they've given him until 6AM to resolve it before they go knocking on his door.
They are waiting for the guy to nullroute the affected IP range.
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Yikes, they should reevaluate their business with TW. |
| Posted by JSCL, 04-05-2010, 05:08 AM |
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Originally Posted by GoTek-JP
Yikes, they should reevaluate their business with TW.
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The only business we have with TW would be the connection from the Infomart the building we are in. AboveNET are currently building in to the building and should be online as a fiber carrier between the Infomart and the building in 30+ days. |
| Posted by SM-Dominic, 04-05-2010, 05:36 PM |
Quote:
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Originally Posted by QuickWeb-Roel
and yet DOWN AGAIN! what a disappointment.
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You should open a ticket with our Technical Support if you encounter problems with reaching your server.
Posting it on WHT doesn't get your problems solved. |
| Posted by hertzwebsolutions, 04-05-2010, 06:17 PM |
Quote:
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Originally Posted by LayerDominiq
You should open a ticket with our Technical Support if you encounter problems with reaching your server.
Posting it on WHT doesn't get your problems solved.
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Is there much chance of support responding in a timely manner? Recently during outages support responses have been extremely delayed (1-3 hours after ticket submission), better response times would be a real bonus. |
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