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BurstNET down
| Posted by jordanriane, 03-27-2010, 12:33 AM |
Anyone else having issues accessing Burst?
(http://burst.net, https://service.burst.net/)
All of my servers are down and can't even access their own site, yet again.
Trace to a server of mine under Burst (domain & IP removed)
Code:
Tracing route to <<redacted>> [<<redacted>>]
over a maximum of 30 hops:
1 2 ms 1 ms 6 ms 192.168.1.1
2 * * * Request timed out.
3 9 ms 8 ms 21 ms te-6-2-ur03.romeoville.il.chicago.comcast.net [6
8.85.208.161]
4 9 ms 16 ms 18 ms po-10-ur04.romeoville.il.chicago.comcast.net [68
.87.231.90]
5 20 ms 25 ms 12 ms be-70-ar01.area4.il.chicago.comcast.net [68.87.2
30.121]
6 24 ms 12 ms 13 ms pos-1-13-0-0-cr01.chicago.il.ibone.comcast.net [
68.86.90.49]
7 18 ms 14 ms 14 ms tenge13/4.br03.chc01.pccwbtn.net [68.86.89.58]
8 53 ms * 50 ms vl0019.gwy02.sctn01.hostnoc.net [63.218.31.42]
9 53 ms 51 ms 53 ms ec1-00.gwy01.sctn01.hostnoc.net [64.191.108.38]
10 * * * Request timed out.
11 * * * Request timed out.
12 74 ms * * <<redacted>> [<<redacted>>]
13 58 ms * * <<redacted>> [<<redacted>>]
14 * * * Request timed out.
15 * 64 ms * <<redacted>> [<<redacted>>]
16 * * * Request timed out.
17 57 ms * * <<redacted>> [<<redacted>>]
18 59 ms 60 ms * <<redacted>>[<<redacted>>]
19 * 79 ms * <<redacted>> [<<redacted>>]
20 * 57 ms * <<redacted>> [<<redacted>>]
21 * * * Request timed out.
22 * * * Request timed out.
23 * * 53 ms <<redacted>> [<<redacted>>]
Trace complete.
|
| Posted by DMEHosting, 03-27-2010, 12:38 AM |
|
Getting about 70-80% packet loss. Rather not bother them, but has anyone heard what the cause is? |
| Posted by jordanriane, 03-27-2010, 12:39 AM |
I never receive any email updates/newsletters from Burst in regards to their issues with uptime. It feels more like a "if you don't see it, it didn't happen" approach although they do update their forum.. Doesn't help when I can't even access their website.
I sent in a ticket [again] to see what the problem is this time around. |
| Posted by nixcom, 03-27-2010, 12:46 AM |
|
It looks like it's only their website that goes down. All my services are up and running... |
| Posted by lonea, 03-27-2010, 12:46 AM |
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probably ddos again. seem to be only affecting certain subnets |
| Posted by RobM, 03-27-2010, 12:48 AM |
There site still loads here.
Seems like a switch somewhere acting up as other area is up and other area down... |
| Posted by jordanriane, 03-27-2010, 12:48 AM |
Quote:
|
Originally Posted by nixcom
It looks like it's only their website that goes down. All my services are up and running...
|
Must be nice to not be affected every damn night.  Whenever majority of my servers are down, I know that Burst's site itself is also down (which is always the case.)
*sigh* |
| Posted by DMEHosting, 03-27-2010, 12:50 AM |
|
Probably a DDoS attack affecting a very small portion of clients. Unfortunately some DDoS attacks can be very large and can over load DDoS filters, happens at every datacenter. Just give the equipment some time to ward it off. |
| Posted by jordanriane, 03-27-2010, 01:23 AM |
|
It's another DDoS attack as confirmed by a tech that replied to a ticket of mine. |
| Posted by GoTek-JP, 03-27-2010, 01:51 AM |
Quote:
|
Originally Posted by jordanriane
It's another DDoS attack as confirmed by a tech that replied to a ticket of mine.
|
They should really build two networks, one for DDoS prone applications and an other for normal applications. |
| Posted by mistical, 03-27-2010, 02:42 AM |
Quote:
|
Originally Posted by DMEHosting
Probably a DDoS attack affecting a very small portion of clients. Unfortunately some DDoS attacks can be very large and can over load DDoS filters, happens at every datacenter. Just give the equipment some time to ward it off.
|
While it may happen at every datacenter, if it happens enough on a near daily basis then obviously something needs to be changed within the network.
It is understandable if it was once in awhile... but this has been 11 days of constant DDoS. Source: http://webhostingtalk.com/showpost.p...06&postcount=3 |
| Posted by iTom, 03-27-2010, 06:40 AM |
DDOS isn't something that you can just switch off.
The fact they are still running the network under acceptable levels is good for them with an 11 day DDOS.
As BurstNET have said it is constant and growing, that just makes it harder and harder. |
| Posted by twhiting9275, 03-27-2010, 01:51 PM |
Quote:
|
Originally Posted by ZanyHost
DDOS isn't something that you can just switch off.
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No, but 11 days is way too long to be "fighting" this. |
| Posted by jordanriane, 03-28-2010, 09:33 PM |
|
Down again. Time to start looking elsewhere to be honest, this is ridiculous and unacceptable. |
| Posted by twhiting9275, 03-28-2010, 09:45 PM |
I'm with you there.
Something tells me this isn't a DDOS, but a hardware issue. Traffic is getting to Burst no problem, and dropping from in there. |
| Posted by Dustin Cisneros, 03-28-2010, 09:48 PM |
Quote:
|
Originally Posted by jordanriane
Down again. Time to start looking elsewhere to be honest, this is ridiculous and unacceptable.
|
Why dont you contact them over the phone? Lot's of people complain of downtime with them this is a lesson to learn from i guess... research a host before you sign up with them good luck on the next one |
| Posted by 123Andrew, 03-28-2010, 09:51 PM |
I was being hit by the packet loss a few days ago but i put in a ticket an wala im not being affected anymore, However here is uptime for one of my nodes at burstNET
Code:
[root@dedi1 ~]# uptime
21:37:31 up 24 days, 5:14, 2 users, load average: 0.14, 0.04, 0.01
|
| Posted by jordanriane, 03-28-2010, 09:56 PM |
Quote:
|
Originally Posted by semoweb
Why dont you contact them over the phone? Lot's of people complain of downtime with them this is a lesson to learn from i guess... research a host before you sign up with them good luck on the next one
|
Yes, I love wasting my time dialing a number to get voicemail.  It's just as effective as submitting in a ticket.
 |
| Posted by Dustin Cisneros, 03-28-2010, 10:02 PM |
Quote:
|
Originally Posted by jordanriane
Yes, I love wasting my time dialing a number to get voicemail. It's just as effective as submitting in a ticket.
|
Ouch! Doesnt sound to good... |
| Posted by jordanriane, 03-28-2010, 10:06 PM |
Quote:
|
Originally Posted by semoweb
Ouch! Doesnt sound to good...
|
Not sure why you say that it doesn't "sound too good." If you read over this, no one is complaining about response times to tickets and/or issues with getting a hold of staff.
So if I were to call them and leave a message or just send in a ticket, the response is the same. I'm not complaining about response times here, so if that's what you thought, you're wrong. |
| Posted by Dustin Cisneros, 03-28-2010, 10:12 PM |
Quote:
|
Originally Posted by jordanriane
Not sure why you say that it doesn't "sound too good." If you read over this, no one is complaining about response times to tickets and/or issues with getting a hold of staff.
So if I were to call them and leave a message or just send in a ticket, the response is the same. I'm not complaining about response times here, so if that's what you thought, you're wrong.
|
You stated "Yes, I love wasting my time dialing a number to get voicemail"
Im under the impression you have dialed and got nothing but a voicemail...
So in response i typed doesnt sound to good... what's the confusion? |
| Posted by jordanriane, 03-28-2010, 10:17 PM |
Quote:
|
Originally Posted by semoweb
You stated "Yes, I love wasting my time dialing a number to get voicemail"
Im under the impression you have dialed and got nothing but a voicemail...
So in response i typed doesnt sound to good... what's the confusion?
|
What didn't you understand? I'm not going to waste my time calling to leave a message when an email to them will yield the same response.
Anyway, since *I'm* a client of Burst, to get back on topic my server has had full connectivity for the past 30 minutes. Support wants a trace route as if it's an isolated incident though.. |
| Posted by Dustin Cisneros, 03-28-2010, 10:21 PM |
Quote:
|
Originally Posted by jordanriane
What didn't you understand? I'm not going to waste my time calling to leave a message when an email to them will yield the same response.
Unless you're also a customer of Burst and are affected, your responses don't really seem to contribute anything other than sig spam.
|
How do you know it goes to voicemail if you not tried dialing? Seem's like your not in a rush to get this resolved because i know damn well if my site was offline i would try every method to contact my DC.. Anyhow best of luck  |
| Posted by jordanriane, 03-28-2010, 10:25 PM |
Quote:
|
Originally Posted by semoweb
How do you know it goes to voicemail if you not tried dialing? Seem's like your not in a rush to get this resolved because i know damn well if my site was offline i would try every method to contact my DC.. Anyhow best of luck
|
I've utilized the number several times in the past.  |
| Posted by CryptWizard, 03-29-2010, 02:51 AM |
Down right now.
Can't get to support.burst.net either.
EDIT: 17:54 Australian EST. Managed to get one ping through to support.burst.net. Otherwise still failing. www.burst.net seems to be fine.
EDIT 2: 18:04 Australian EST. My own server is reachable again. support.burst.net still down. |
| Posted by Rukas, 03-29-2010, 03:04 AM |
Down.....  |
| Posted by CryptWizard, 03-29-2010, 03:07 AM |
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And down again (editting time limit expired). |
| Posted by CryptWizard, 03-29-2010, 03:18 AM |
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support.burst.net is back up, but my server is still down. |
| Posted by GoTek-JP, 03-29-2010, 03:23 AM |
Quote:
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Originally Posted by CryptWizard
support.burst.net is back up, but my server is still down.
|
Your site is up here. |
| Posted by CryptWizard, 03-29-2010, 03:35 AM |
My site's not hosted at BurstNET.
They haven't replied to ticket yet, currently contemplating whether to call them internationally. |
| Posted by MattS, 03-29-2010, 03:37 AM |
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Don't bother calling right now. Wait for about 6 hrs when they have people there to answer. |
| Posted by Rukas, 03-29-2010, 04:13 AM |
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Went up for a bit, now back down. Great, just as I am submitting a website for a client. |
| Posted by lonea, 03-29-2010, 04:17 AM |
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Another ddos? lots of timeouts |
| Posted by Rukas, 03-29-2010, 04:19 AM |
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Just read about their previous DDOS this week, so I guess this is the same thing. Only thing we can do is ride it out.... |
| Posted by twhiting9275, 03-29-2010, 04:22 AM |
Gotta love these "DDOS attacks".
last one, 10 minutes, total of 30 minutes down today (since Midnight CST).
Do they even HAVE any sort of uptime guarantee, or is it "we give you what we can"? |
| Posted by Rukas, 03-29-2010, 04:28 AM |
|
Burst.Net has been pretty good for me to be honest. A lot better than Quickpacket was up time wise. I needed to reboot my server a couple times a week with them. The only time Im down with Burst is when the server goes down to something like this. So cant reeeeaaalllly complain. Nothing is perfect. |
| Posted by twhiting9275, 03-29-2010, 04:29 AM |
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uh huh, right, when pigs fly. Their network the past week or so is horrible!. |
| Posted by GoTek-JP, 03-29-2010, 04:36 AM |
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I think it would be great if they could offer an optional gold network. |
| Posted by Rukas, 03-29-2010, 08:02 AM |
Quote:
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Originally Posted by linux-tech
uh huh, right, when pigs fly. Their network the past week or so is horrible!.
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Really? I seriously have not had any problems that Ive noticed. A bit slow at times but I havent noticed any downtime other that today. |
| Posted by twhiting9275, 03-29-2010, 01:02 PM |
Quote:
|
Originally Posted by Rukas
Really? I seriously have not had any problems that Ive noticed. A bit slow at times but I havent noticed any downtime other that today.
|
Since I started logging these problems, there has been a total of 1hr 45 minutes of downtime due to these issues. This isn't to say that is ALL the downtime they've had in the past couple weeks, because I know I wasn't logging it all the time, lost some data, etc:
Quote:
3-24 - 2319-2330 11 minutes
3-25 - 230-235 5 minutes
3-25 - 619-627 8 minutes
3-26 - 2330-2346 16 minutes
3-26 - 2355-0012 17 minutes
3-28 - 0300-0305 5 minutes
3-28 - 2029-2044 15 minutes
3-29 - 0143-0202 20 minutes
3-29 - 0309-0317 8 minutes
Total: 105 minutes (1hr 45 minutes)
|
This doesn't factor in things 1-5 minutes, because those were likey reboots, though I've only done a few of them, and as said above, this doesn't factor in downtime like this before 3/24. |
| Posted by Rukas, 03-29-2010, 06:43 PM |
Quote:
|
Originally Posted by linux-tech
Since I started logging these problems, there has been a total of 1hr 45 minutes of downtime due to these issues. This isn't to say that is ALL the downtime they've had in the past couple weeks, because I know I wasn't logging it all the time, lost some data, etc:
This doesn't factor in things 1-5 minutes, because those were likey reboots, though I've only done a few of them, and as said above, this doesn't factor in downtime like this before 3/24.
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Well that sucks. Does anyone from Burst care to comment? |
| Posted by BudgetVPS, 03-29-2010, 07:26 PM |
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I've not noticed any downtime in past 5days. I've a few servers with them aswell. |
| Posted by johringer, 03-29-2010, 07:35 PM |
Quote:
|
Originally Posted by linux-tech
I'm with you there.
Something tells me this isn't a DDOS, but a hardware issue. Traffic is getting to Burst no problem, and dropping from in there.
|
You may be correct, but also consider that Burst's transit providers likely have more aggregate capacity than Burst does. From a network hardware perspective, the further upstream from your server you go, the more robust the network hardware in terms of max pps, etc.
Hopefully they will be able to mitigate it soon. |
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