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Burst.net outages ?
| Posted by Dedicated guru, 01-17-2010, 09:03 PM |
Hello
Any one here facing network problems/outages currently with burst ?
We have some servers there , few days ago we faced a very low transfer rate TO these servers .
Now , we are facing a VERY VERY huge ping time , and connections time out !
~~~~~~~~~~~~~
Packets: Sent = 13, Received = 7, Lost = 6 (46% loss),
Approximate round trip times in milli-seconds:
Minimum = 239ms, Maximum = 4164ms, Average = 1800ms
~~~~~~~~~~~~~
we are monitoring our servers from several locations worldwide ! and we got alarms all the time about these outages !
after submitting a ticket , they said THERE IS NO ANY NETWORK OUTAGES !
So , we would like to know if any one else here facing this problem !
Thank you , |
| Posted by Dedicated guru, 01-17-2010, 10:12 PM |
As an update , we got a reply from support staff saying that this is a problem with NIC , and they will swap it out !
BTW , "the very low transfer rate" problem still exist , and the ticket still onhold at Network Dept. |
| Posted by Dedicated guru, 01-18-2010, 07:20 AM |
Although it has been NINE HOURS from the last reply we got from burst on this issue , which stated that they will swap the NIC , we do not know if they did that yet or not , but pings return 0% packet loss now , which seems to be okay , EXCEPT HIGH TIME ping , still occur :
~~~~~~~~
Approximate round trip times in milli-seconds:
Minimum = 190ms, Maximum = 830ms, Average = 390ms
~~~~~~~~
So we do not know if this a network level problem , or its really just a NIC !
In fact , Burst Support staff like : Brian , Guy H. , and Florian are great and helpful , but the network dept. staff , always took AGES to answer their tickets , although network problem is always the CRITICAL one ! |
| Posted by The Universes, 01-18-2010, 07:26 AM |
|
Try pinging the hop just before your server. Basically do a traceroute to your server and find the hop just before it and ping that IP and see if you get packetloss and/or high latency. |
| Posted by Dedicated guru, 01-18-2010, 11:10 AM |
Quote:
|
Originally Posted by The Universes
Try pinging the hop just before your server. Basically do a traceroute to your server and find the hop just before it and ping that IP and see if you get packetloss and/or high latency.
|
I already did that , and find no packetloss or high latency at the last hop ! every thing is okay there , but our box still return high ping time/high latency !
We also did not get any reply on that ticket yet  !! |
| Posted by Dedicated guru, 01-18-2010, 03:58 PM |
Hello
Finally this problem got solved , by "Al Kane" , at -Build/Hardware dept.- after replacing the memory and the NIC as well .
So , to be fair enough , this was not a network issue , but a hardware one .
Millions of thanks to "Al Kane" for his effort to solve this problem . |
| Posted by [JSH]John, 01-19-2010, 09:18 AM |
|
I'm glad you got this issue resolved. You wouldn't expect a network card to break but it does happen every now and then. |
| Posted by FastServ, 01-19-2010, 10:54 AM |
Quote:
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Originally Posted by [JSH]John
I'm glad you got this issue resolved. You wouldn't expect a network card to break but it does happen every now and then.
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Cheap card break all the time. Realtek comes to mind... stick with Intel and they don't ever break. |
| Posted by Dedicated guru, 01-19-2010, 12:38 PM |
Quote:
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Originally Posted by FastServ
Cheap card break all the time. Realtek comes to mind... stick with Intel and they don't ever break.
|
Thanks for your update , but to be fair enough , this is our first Hardware [NIC not RAM] incident we faced with burst .
Keep in mind that we currently have about 40 box there and we were dealing with them for months . |
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