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Volume Drive Server is down multiple times due to network problem.
| Posted by hengjiu, 01-10-2010, 07:18 AM |
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Volume drive dedicated sever down 2 times today, 1st time is due to switch problem, now not sure what problem, but can't get any reply from their technical support guy for a few hours already, anyone knows their direct contact number? |
| Posted by hengjiu, 01-10-2010, 07:23 AM |
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finally got a reply, not sure can solve immediately or not. a bit worry. |
| Posted by net, 01-10-2010, 07:28 AM |
Quote:
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Originally Posted by hengjiu
finally got a reply, not sure can solve immediately or not. a bit worry.
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So, it is solved now? |
| Posted by Tristan Perry, 01-10-2010, 07:30 AM |
The same thing has happened to me.
It was down last night but then was fixed. However it went down again 2 hours ago.
I contacted their support and they said it's just my server. Seems it's not, and that it's affecting others too going from this thread.
Quote:
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Originally Posted by net
So, it is solved now?
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The 2nd downtime (the one starting 2 hours ago) is still ongoing for me. |
| Posted by hengjiu, 01-10-2010, 07:48 AM |
Quote:
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Originally Posted by DH - Tristan Perry
The same thing has happened to me.
It was down last night but then was fixed. However it went down again 2 hours ago.
I contacted their support and they said it's just my server. Seems it's not, and that it's affecting others too going from this thread.
The 2nd downtime (the one starting 2 hours ago) is still ongoing for me.
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yes, exact the same problem as mine, now experiencing the 2nd down time, they said they are investigating since 1 hr ago, but still not solved!  |
| Posted by hengjiu, 01-10-2010, 08:01 AM |
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solved, total 2 hours and 10 mins down time. thanks for volumedrive's quick response. |
| Posted by Tristan Perry, 01-10-2010, 08:02 AM |
Things are up for me now:
Quote:
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We have found the issue to be a small access switch that required a reconfiguration after last evenings switch replacement. I do apologize for the inconvenience and further downtime, please let us know if you require further assistance and or are still unable to access your machine.
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