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RapidSwitch Down AGAIN!?
| Posted by FS - Mike, 01-07-2010, 09:16 PM |
Hello WHT,
is RS down again? Can't access servers or their site at RapidSwitch Spectrum House. Seems like this is a recurring trend with them, not at all impressed. |
| Posted by ServerSean, 01-07-2010, 09:18 PM |
Yep.. 
So much for 100% SLA. Time to rapidly switch. |
| Posted by RockyRocks, 01-07-2010, 09:21 PM |
Hi,
Anyone else facing issues with RapidSwitch networks? Or is it just me? Cant get to the site either
--Viraj Nevase |
| Posted by indiekiduk, 01-07-2010, 09:25 PM |
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Yep I was just working over SSH and suddenly the connection went down. |
| Posted by Jon-RackSRV, 01-07-2010, 09:26 PM |
Quote:
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Originally Posted by ServerSean
Time to rapidly switch.
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Heh very apt  Anyone got any inside scoop as to what the issue is, another DDOS? |
| Posted by rishikesh, 01-07-2010, 09:27 PM |
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yes, I am facing same problem |
| Posted by Mxhub, 01-07-2010, 09:27 PM |
YES!
couldn't access RS main site too!!
-joseph |
| Posted by FS - Mike, 01-07-2010, 09:28 PM |
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I think after this we'll be moving, getting quite fed up with it all to be quite honest. |
| Posted by RockyRocks, 01-07-2010, 09:31 PM |
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Ugh, another bad start of the year, or atleast bad weekend if it's a power failure. I'm tired of FSCKs |
| Posted by tsumaru, 01-07-2010, 09:32 PM |
My server is unaccesible and so are a few others i know of.
Getting rather annoyed at the Downtime, Might be time to move my server accross the town  |
| Posted by Mxhub, 01-07-2010, 09:34 PM |
The last downtime (ultra BIG ONE) is just few months back! Now, the downtime is back again! Really pissing me off!
-joseph |
| Posted by FS - Mike, 01-07-2010, 09:35 PM |
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This is getting ridiculous, we wanted to move after the last downtime but were convinced to stay. It's just not getting better is it? |
| Posted by tsumaru, 01-07-2010, 09:36 PM |
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Depending on their response to this Downtime i will be looking to switch |
| Posted by ServerSean, 01-07-2010, 09:38 PM |
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Nagios says this is coming close to 30 minutes of complete outage now... extremely annoying as I was busy working. |
| Posted by tsumaru, 01-07-2010, 09:41 PM |
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Mine went down at 01:14, Anyone else have an Accurate time, Was it everything off at once or a progressive issue. Might at least tell us if its DDOs or not? |
| Posted by rishikesh, 01-07-2010, 09:41 PM |
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he is back |
| Posted by Jon-RackSRV, 01-07-2010, 09:42 PM |
Seems back now
EDIT: Doh, beaten to it! |
| Posted by hertzwebsolutions, 01-07-2010, 09:43 PM |
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Back now... Interesting to know what happened |
| Posted by RockyRocks, 01-07-2010, 09:43 PM |
Quote:
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Originally Posted by rishikesh
he is back
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Yeah, it's back on now. Maybe a time to ask for an explanation again I'm sure this downtime was an unscheduled one. Or anyone received any emails prior?
-- Viraj Nevase |
| Posted by Jon-RackSRV, 01-07-2010, 09:44 PM |
Quote:
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Originally Posted by hertzwebsolutions
Back now... Interesting to know what happened
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Yes, please let us know! |
| Posted by Merchants, 01-07-2010, 09:47 PM |
I just called and they said: we are writing an e-mail, it'll be in your inbox in half an hour.
Me: What happened a few mins ago?
Operator: Uhmm.. Errrr... It will happen again tonight.
Me: How come?
Operator: We will send an e-mail... errr
Me: When? We need to make an explanation to our customers.
Operator: We are just writing e-mail.
Me: What is the problem? Another attack?
Operator: Errr... Uhmm... It will be in your inbox in half an hour.
This is ridicilous, their phone system is hosted on a VOIP server on Rapidswitch, so when a network error occurs, whoooap! They can't be reachable.
Seriously, what are they hiding? |
| Posted by indiekiduk, 01-07-2010, 09:48 PM |
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Did anyone get their free harddrive upgrade promised after the last outage? I didn't! |
| Posted by Merchants, 01-07-2010, 09:51 PM |
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Does anyone have link to their SLA? |
| Posted by Mxhub, 01-07-2010, 09:52 PM |
Quote:
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Originally Posted by Merchants
I just called and they said: we are writing an e-mail, it'll be in your inbox in half an hour.
Me: What happened a few mins ago?
Operator: Uhmm.. Errrr... It will happen again tonight.
Me: How come?
Operator: We will send an e-mail... errr
Me: When? We need to make an explanation to our customers.
Operator: We are just writing e-mail.
Me: What is the problem? Another attack?
Operator: Errr... Uhmm... It will be in your inbox in half an hour.
This is ridicilous, their phone system is hosted on a VOIP server on Rapidswitch, so when a network error occurs, whoooap! They can't be reachable.
Seriously, what are they hiding?
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Are you sure this is them who wrote that? sound like a kid!
-joseph |
| Posted by Merchants, 01-07-2010, 09:54 PM |
Quote:
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Originally Posted by Mxhub
Are you sure this is them who wrote that? sound like a kid!
-joseph
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He didn't mention his name and i didn't ask. |
| Posted by FS - Mike, 01-07-2010, 10:02 PM |
RapidSwitch Service Level Agreement:
Quote:
SERVICE LEVEL AGREEMENT
This SLA applies to Services where the agreement for the Service specifically references this SLA. The objective of this SLA is to document the availability of the Service that RapidSwitch is to achieve. This does not constitute any additional liability to RapidSwitch, but instead a self-assumed obligation towards the Client. Under the conditions below RapidSwitch offers to pay the Client service credits if the availability defined below is not met.
RapidSwitch shall guarantee the availability will be 100% in any calendar month, subject to exclusions as defined below. If RapidSwitch fails to meet this guarantee a credit shall be available to the Client as defined below.
The availability calculation shall exclude periods when outages arise from, or are otherwise indirectly caused by:
- Outage periods due to any cause other than faults by RapidSwitch, including faults or negligence of the Client or problems associated with equipment connected on the Client's side of RapidSwitch delivery point,
- In case that the Client’s equipment should cause negative effects on the performance, quality and/or operation of the RapidSwitch Network, RapidSwitch will proceed to disconnect the link, for benefit of the rest of users of the RapidSwitch Network. This disconnection won’t be cause of penalty under the SLA. RapidSwitch will notify the Client as soon as possible about this issue in order for the Client to repair the problems.
- Outage periods reported by the Client in which no fault is observed or confirmed by RapidSwitch,
- Any fault period during which service is suspended under provision in this Agreement,
- Downtime when RapidSwitch technical staff cannot have access, when the Client is requested to do so for the purpose of investigating the problem and restoring the service, to Client premises and equipment pertaining to the service in case the service should include the management of equipment on the customer site by RapidSwitch,
- The Client requesting RapidSwitch to test Client connection although no fault has been detected and/or reported by RapidSwitch,
- The Client requesting RapidSwitch to upgrade the capacity of the service, if this operation results in an outage.
- During Scheduled Maintenance affecting the Services as defined above.
- Performance degradations and service loss due to Denial Of Service attacks or other unlawful attacks generated inside the Client's network or executed against users inside the Client's network or the Client network infrastructure, will be excluded from SLA calculation as it is within the Client's responsibility to put in place the relevant protection mechanisms inside its network to protect itself and its clients. Nevertheless RapidSwitch is available to support the customer by implementing appropriate measures on the RapidSwitch Network, such as limiting on ICMP bandwidth, rate limiting over clients’ ports, implementing filters or black-holing routes.
Neither Party will be obliged to carry out any obligation under this Agreement where performance of such obligation is prevented by the occurrence of a Force Majeure Event. No commitment from RapidSwitch applies in case of Force Majeure.
Should the Client not have access to the Services as defined above, RapidSwitch shall credit the Client 0.5 days service credit for each hour when the service is not available, subject to a maximum credit in any one month of 50% of the monthly fee for the contracted service. The credit applies to the contracted service. The Client shall not be entitled to any credits under this SLA if any payment of the price for the Services is overdue under the terms of this Agreement. The credit shall be made for the element of the Services that were not available, it will not be made for the whole service. (E.G. If a dedicated server and backup service are ordered, but the backup service is not available for a period of time, the credit will be calculated based on the price of the backup service, not the combined price of the dedicated server and backup service.) Any credit is subject to the Client notifying RapidSwitch within 7 days in writing. This Client agrees the service credits due under this SLA are its sole remedy against RapidSwitch for any non-availability of the Services.
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I'd now like to leave for that abysmal SLA. |
| Posted by jonny89, 01-07-2010, 10:25 PM |
Quote:
|
Originally Posted by Merchants
I just called and they said: we are writing an e-mail, it'll be in your inbox in half an hour.
Me: What happened a few mins ago?
Operator: Uhmm.. Errrr... It will happen again tonight.
Me: How come?
Operator: We will send an e-mail... errr
Me: When? We need to make an explanation to our customers.
Operator: We are just writing e-mail.
Me: What is the problem? Another attack?
Operator: Errr... Uhmm... It will be in your inbox in half an hour.
This is ridicilous, their phone system is hosted on a VOIP server on Rapidswitch, so when a network error occurs, whoooap! They can't be reachable.
Seriously, what are they hiding?
|
Hi,
"It will happen again tonight." No, it should defiantly not happen again tonight.
Regards,
Jon |
| Posted by dazmanultra, 01-08-2010, 04:13 AM |
Quote:
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RapidSwitch shall credit the Client 0.5 days service credit for each hour when the service is not available, subject to a maximum credit in any one month of 50% of the monthly fee for the contracted service.
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So it's a 100% uptime SLA, but if it were down for say, 24 hours you'd get 1/3 of your monthly fee returned... fantastic. |
| Posted by DSD-Dan, 01-08-2010, 06:03 AM |
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This happened last week, was a DDOS, so i'd guess it's the same thing |
| Posted by davidman, 01-08-2010, 08:14 AM |
Quote:
|
Originally Posted by Merchants
I just called and they said: we are writing an e-mail, it'll be in your inbox in half an hour.
Me: What happened a few mins ago?
Operator: Uhmm.. Errrr... It will happen again tonight.
Me: How come?
Operator: We will send an e-mail... errr
Me: When? We need to make an explanation to our customers.
Operator: We are just writing e-mail.
Me: What is the problem? Another attack?
Operator: Errr... Uhmm... It will be in your inbox in half an hour.
This is ridicilous, their phone system is hosted on a VOIP server on Rapidswitch, so when a network error occurs, whoooap! They can't be reachable.
Seriously, what are they hiding?
|
If it was a DDoS, couldn't they just say it was a DDoS? It's not like it would have been their fault. |
| Posted by davidman, 01-08-2010, 08:20 AM |
Quote:
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Originally Posted by jonny89
Hi,
"It will happen again tonight." No, it should defiantly not happen again tonight.
Regards,
Jon
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Are you Rapidswitch staff? Just asking in case you know something we don't as it's kind of hard to prevent a DDoS. As it is, 35 mins is pretty good for DDoS reaction and fix time. |
| Posted by VMhosts, 01-08-2010, 08:35 AM |
We use RapidSwitch, and I must say on the whole i have been impressed. In 3 years we have only had 2 major issues, and last night’s outage didn’t cause us any issues or downtime not sure how we avoided it, maybe our own private subnets...
I am going on the theory that they are implementing fixes and it is best to stay with a provider which has seen these issues and now how fixes, although this is no excuse for having them in the first place
The SLA isn't too good when it comes to compensation. Even though they have reported the problem I still had to provide proof that our services effected. The compensation should be more accessible if they are providing a 100% SLA especially if they reported and admitted the problem. 0.5 day refund for each hour down is also pointless |
| Posted by davidman, 01-08-2010, 08:37 AM |
Quote:
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Originally Posted by VMhosts
We use RapidSwitch, and I must say on the whole i have been impressed. In 3 years we have only had 2 major issues, and last night’s outage didn’t cause us any issues or downtime not sure how we avoided it, maybe our own private subnets...
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So you weren't affected at all by the DDoS or the subsequent routing problem that followed? |
| Posted by VMhosts, 01-08-2010, 08:43 AM |
Quote:
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Originally Posted by davidman
So you weren't affected at all by the DDoS or the subsequent routing problem that followed?
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No, we our external monitors hosted with www.servermojo.com didnt flag any downtime (unless of course the monitors ar enot working correctly, but when I have run tests they seemed to be).
We have a number of customers in Australia who would have been working and none of them reported any issues...
Not sure how we have avoided the issues |
| Posted by FS - Mike, 01-08-2010, 03:10 PM |
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Our monitors reported 30 minutes of downtime, not good to be honest. |
| Posted by Merchants, 01-08-2010, 07:15 PM |
Quote:
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Originally Posted by VMhosts
We use RapidSwitch, and I must say on the whole i have been impressed. In 3 years we have only had 2 major issues, and last nights outage didnt cause us any issues or downtime not sure how we avoided it, maybe our own private subnets...
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We have our own private subnets also but about 40 of our servers affacted during the attack. I guess it has no relation with private subnets. |
| Posted by soon1, 01-08-2010, 09:35 PM |
is there any updates ?
i tried to do ping plotter
and sent it to them
but they said that the senior eng. will be at office on monday 7 am  |
| Posted by Merchants, 01-11-2010, 01:22 PM |
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17:21 / 5.20 pm (GMT) Rapidswitch website and ticket system down for me |
| Posted by PCS-Chris, 01-11-2010, 01:27 PM |
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Their website is fine for me? |
| Posted by davidman, 01-11-2010, 01:28 PM |
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It was down for me but it's back up again. |
| Posted by [JSH]John, 01-11-2010, 01:28 PM |
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Their website and myservers portal appear to be online from here. |
| Posted by soon1, 01-11-2010, 01:36 PM |
i think it is the worst dedicated server i have
very bad support
very bad uptime
i have to choose more stable dedicated server at a good company |
| Posted by Merchants, 01-11-2010, 03:57 PM |
It was down for about 10 minutes. Even it's a small outage, it's really annoying.
Also they raised tickets about root password of server. It seems a hacking attempt made to Rapidswitch. |
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