The Planet down?

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Posted by efree2net, 12-30-2009, 02:50 AM
We can not access our servers at ThePlanet datacenter.
We also trying to access ThePlanet (http://www.theplanet.com/) website and failed.

Anyone is facing same problem?
Posted by mpkapadia, 12-30-2009, 02:50 AM
I am not able to access theplanet.com
Nor 2 of our servers on the IP range

70.85.x.x
69.56.x.x

Can anyone else confirm this.
Even orbit does not open up for me
Posted by Jacob Wall, 12-30-2009, 02:51 AM

Quote:

Originally Posted by efree2net

We can not access our servers at ThePlanet datacenter.
We also trying to access ThePlanet (http://www.theplanet.com/) website and failed.

Anyone is facing same problem?

We're up here. What DC are you at?
Posted by mpkapadia, 12-30-2009, 02:52 AM
Down for me as well. I just posted on provider and Network Outage forum.
Posted by igorkl, 12-30-2009, 02:52 AM
We are down, none of the servers are available.
Posted by efree2net, 12-30-2009, 02:54 AM
Any Network Maintenance notice from ThePlanet?
Posted by asyrov, 12-30-2009, 02:54 AM
Can not see my server as well

74.53.x.x
Posted by unable2stay, 12-30-2009, 02:55 AM
Confirmed issue with portal and issue with 74.53.119.x. Not seeing anything from TP via official channels.
Posted by ymfm, 12-30-2009, 02:56 AM
6 servers down and 10 up
Posted by Jacob Wall, 12-30-2009, 02:56 AM
I'm on their 75.125.0.0/16 and I am up, wherever that is(not sure tbh, I think it's houston?). Are you guys in one of their other datacenters or is it just a partial outage?
Posted by Jacob Wall, 12-30-2009, 02:57 AM
I am up on 75.125.0.0/16
Posted by Nick H, 12-30-2009, 02:58 AM
Sigh. Just what I needed to end my night.

Estimated phone wait time is over 10 minutes --- so something must be wrong.
Posted by Moopy, 12-30-2009, 03:00 AM
74.52.x.x subnet down also.

orbit.theplanet.com has errors too.
Posted by ymfm, 12-30-2009, 03:00 AM
74.52.xx down
70.87.xx down

problem seems to be only in part of dllstx6
Posted by mpkapadia, 12-30-2009, 03:04 AM
Anyone managed to speak to them on phone . Wait time it high it seems.
I hope they are not understaffed right now on account of holiday season and that they can fix this quickly.

3 Customers called in so far and confirmed that its down for them.
Posted by ArabCoders, 12-30-2009, 03:07 AM
Indeed, 1 of my servers are down and 2 other are up, i managed to speak with the support team, and they said they are facing some problems right now
Posted by dsmythe, 12-30-2009, 03:09 AM
I have two in 74.52.0.0 and they are both down.. been on hold for over 10 mins and the Orbit is a giant 500 error.
Posted by ymfm, 12-30-2009, 03:10 AM

I'm receiving their IPalert.
Posted by KerrBrent, 12-30-2009, 03:11 AM
I talked to Hostgator and they said ThePlanet is for sure having a network issue without a time frame only for Dallas servers.
Posted by ArabCoders, 12-30-2009, 03:11 AM
yeah 74.52.0.0 seems down and 174.133.0.0, 174.123.0.0 are up
Posted by waduh, 12-30-2009, 03:16 AM
The Planet DOWN ???

https://orbit.theplanet.com/

500 The server cannot fulfill your request. Session Expired

Error
Page:/Default.aspx
Date:12/30/2009 1:10:33 AM
###################################################################################################### Your current session has expired. Exception of type 'System.Web.HttpUnhandledException' was thrown.
Timeout expired. The timeout period elapsed prior to obtaining a connection from the pool. This may have occurred because all pooled connections were in use and max pool size was reached.

Please click the login link and try again. If your problem continues contact support. ###################################################################################################### Note: Include this information in support tickets

My Server had down (

I Cant reqest ticket and online chatting support (
Posted by dsmythe, 12-30-2009, 03:16 AM

Quote:

Originally Posted by dsmythe

I have two in 74.52.0.0 and they are both down.. been on hold for over 10 mins and the Orbit is a giant 500 error.

spoke w/ a tech, it is a power issue they are working on it - no ETR at this point.
Posted by getweb, 12-30-2009, 03:18 AM
Yeah one of my servers there is down and I get the same error on Orbit. :-/

Annnnd it's back up. But it's been rebooted! Uptime 5 minutes. Total downtime 38 minutes. Developing...
Posted by jkub, 12-30-2009, 03:18 AM
I'm still on hold w/The Planet waiting for a tech. Going on 20 min here.

Thanks for the info KerrBrent. What a mess!
Posted by ymfm, 12-30-2009, 03:21 AM
It seems to be OK now.
Posted by ArabCoders, 12-30-2009, 03:21 AM

Quote:

Originally Posted by dsmythe

spoke w/ a tech, it is a power issue they are working on it - no ETR at this point.

Oh well, I guess there is nothing we can do about this then if its power issue
Posted by getweb, 12-30-2009, 03:22 AM
I am back up. Only one of my two servers was affected and it has been rebooted unexpectedly. Too bad, I think I was nearing 2 years of uptime on this box.
Posted by mpkapadia, 12-30-2009, 03:26 AM
Ymfm

Are you able to access orbit or their main site . Its still down for me !
Posted by ArabCoders, 12-30-2009, 03:28 AM

Quote:

Originally Posted by getweb

I am back up. Only one of my two servers was affected and it has been rebooted unexpectedly. Too bad, I think I was nearing 2 years of uptime on this box.

lucky, my server still offline ;x
Posted by KerrBrent, 12-30-2009, 03:29 AM
I'm up as well now.
Posted by ymfm, 12-30-2009, 03:31 AM
I've checked and I still have one server down.
I can access only the Default.aspx page in orbit.
Posted by mpkapadia, 12-30-2009, 03:33 AM
My server on the 69.56.x.x is online now
70.85 is still down

Can anyone confirm the availability of their server on the 70.8x.x ip range.
Posted by Moopy, 12-30-2009, 03:35 AM
74.52.x.x still down.....
Posted by getweb, 12-30-2009, 03:36 AM

Quote:

Originally Posted by ArabCoders

lucky, my server still offline ;x

Some years ago there was a fricken lighting strike to the data center, causing a power outage lasting fractions of a second... but it took hours to bring all the servers back online due to fsck and such.

Not saying it will take that long now (this so far appears to be a smaller event) but that's likely what's going on - going server by server to make sure it booted back up. They'd probably want to prioritize that rather than answering the phone/tickets for the short-term... a hard power failure is a rather worst-case scenario for a center during low staffing times. :-/

Edit: My server was also in 69.56.xx.xx range and is back
Posted by igorkl, 12-30-2009, 03:39 AM
mpkapadia,

mine in 70.8x.0.0 never went down, however rest of the servers came back online rebooted.
Posted by mpkapadia, 12-30-2009, 03:39 AM
Can anyone confirm about IP range 70.85.x.x if anyone is using this ip range for their servers?
Posted by ymfm, 12-30-2009, 03:41 AM
I have several 74.52 up, but one down 74.52.1xx.xx
Posted by efree2net, 12-30-2009, 03:46 AM
Yes, our 2 servers also up and working fine.
Posted by getweb, 12-30-2009, 03:51 AM
http://twitter.com/theplanet
Posted by ymfm, 12-30-2009, 03:53 AM
Servers were really rebooted.

In last power problem I had to reload an OS for one server.
I still have one down. Maybe is a fsck?
Posted by jkub, 12-30-2009, 04:09 AM
Still down in 74.52.xx.xx going on 1.5 hrs of down time

I hope the techs are checking for fsck needs considering the power outage.
Posted by mpkapadia, 12-30-2009, 04:10 AM
70.85 came up for me now . Servers were indeed rebooted.

Now lets wait for official confirmation and reason . I am ok as long as things like this do not happen frequently.
Posted by waduh, 12-30-2009, 04:12 AM
done..

root@janti [~]# uptime
15:11:46 up 56 min, 3 users, load average: 1.18, 1.35, 1.38

thx
Posted by dsmythe, 12-30-2009, 04:18 AM

Quote:

Originally Posted by jkub

Still down in 74.52.xx.xx going on 1.5 hrs of down time

ours too, one of them is still down and Orbit is still fck'd so I had to call in and open a ticket w/ support to get in line.
Posted by ymfm, 12-30-2009, 04:28 AM
And we don't receive any reply to the ticket. No ETA.

I think the phone will ring a lot in my office today.
Luckily is only one server,
Posted by ibee, 12-30-2009, 04:45 AM
seems like planet is having some UPS power outage issues, probably this may cause chkdsk and reload issues in some servers.
Posted by Justin, 12-30-2009, 05:02 AM
As this is/was an outage discussion moved to the appropriate area
Posted by jkub, 12-30-2009, 07:40 AM
Still down over here!
Posted by Mbarb, 12-30-2009, 08:50 AM
Still down as well...
Posted by tetrahost, 12-30-2009, 12:33 PM
for me, their main site is loading fine
Posted by Mbarb, 12-30-2009, 12:37 PM

Quote:

Originally Posted by iHostman

for me, their main site is loading fine

main site is not an issue.. just our individual servers / websites.
Posted by generouswebhostin, 12-30-2009, 11:42 PM
has this issue been resolved ?
Posted by bhavicp, 12-31-2009, 01:20 AM

Quote:

Originally Posted by generouswebhostin

has this issue been resolved ?

Due to a fault in a UPS in D2/D6, a few CARs were taken offline. The UPS issue has been resolved, and all CARs are currently operational.

-
The gear in D6 is back online and fully functional. If you continue to experience issues with your servers, please create a ticket.

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