CpanelHost.Me downtime

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Posted by monk3y, 12-28-2009, 06:53 PM
You get what you pay for. Locked out by iptables?

VPS server down, 10 hours ago got this e-mail:

Dear Customers

we are working since this morning to fix a issue with server 11.
We got complain that some customers cannot have access to their VPS.
After verification we do a reboot on that server.
The server comeback but we are locked out by the iptables...
We are working to fix that.

Sincerely,

Mike
Posted by net, 12-28-2009, 06:59 PM
It seems a firewall configuration issue.
Posted by monk3y, 12-28-2009, 10:56 PM

Quote:

Originally Posted by net

It seems a firewall configuration issue.

Server has been down for min of 14 hours now. Does it take that long to fix firewall config? Really?
Posted by monk3y, 12-29-2009, 11:59 AM
No service and VPS' not reachable for 28 hours+. Latest e-mail below. If VPS' on the box is limited to 512 mb of ram, how does someone then run a process to take 10 gigs? Were they rooted? Or are they just pulling customer's legs?

-----

Dear Customer,

We have seen that this morning is a program that crashes the server 11 using the whole 10 GB of available memory on the server!!!
this program is: Winedevice.exe

Rey Junior

CpanelHost.Me
We ask the customer who uses this program to stop using it because we are going to terminate his service if this program is still detected on our server.

Thank you for your help.
Posted by seikan, 12-31-2009, 08:38 AM
I have a VPS with them too. It's down again since couple hours ago.
Hopefully it's just my playground server to let me play around with my scripts. Emailed them 4 hours ago, but there are no any responses from them.
Posted by zorveo, 01-03-2010, 01:13 AM

Quote:

Originally Posted by monk3y

Dear Customer,

We have seen that this morning is a program that crashes the server 11 using the whole 10 GB of available memory on the server!!!
this program is: Winedevice.exe

Rey Junior

CpanelHost.Me
We ask the customer who uses this program to stop using it because we are going to terminate his service if this program is still detected on our server.

Thank you for your help.

Um...shouldn't they know WHO is using the program?
Posted by monk3y, 01-03-2010, 02:43 PM
My support ticket has gone unanswered for over a week. At least respond to the ticket and close it.

The VPS seems to be up (and down for a few hours every once and a while) however logging into the control panel yields a status of Offline. Clicking Reboot or Boot does nothing all the while I can login to SSH and access HTTP which is what I care about.

Everything so far about this company seems sketchy and questionable. As people say, you get what you pay for. I mean how else can they offer the specs they do at their price point?

Latest e-mail:

Dear Customers,

All VPS servers are currently functional.
The abuser VPS is canceled because he took advantage that we have no limit on the bandwidth speed that can use a VPS.
Despite the abuse that has resulted from hours of outage, we did not intend to put limits on the bandwidth speedbecause 99% of our customers do not abuse of our offer.

Rey Junior

CpanelHost.Me
Posted by seikan, 01-03-2010, 06:37 PM
Same, I submitted tickets to inform them my control panel is not accessible, and never get answered...
Posted by seikan, 01-04-2010, 07:48 AM
Finally, their control panel is up again. Hopefully, this won't happen again. They are still new, hope they can gains experiences on this and improves their services.
Posted by aliljet, 01-18-2010, 07:58 PM
And it's down again. This is terrible.
Posted by Dustin Cisneros, 01-18-2010, 08:38 PM

Quote:

Originally Posted by aliljet

And it's down again. This is terrible.

They appear up to me..

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\SemoWeb>ping www.cpanelhost.me

Pinging www.cpanelhost.me [173.212.197.53] with 32 bytes of data:

Reply from 173.212.197.53: bytes=32 time=118ms TTL=50
Reply from 173.212.197.53: bytes=32 time=115ms TTL=50
Reply from 173.212.197.53: bytes=32 time=116ms TTL=50
Reply from 173.212.197.53: bytes=32 time=110ms TTL=47

Ping statistics for 173.212.197.53:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 110ms, Maximum = 118ms, Average = 114ms

C:\Documents and Settings\SemoWeb>tracert www.cpanelhost.me

Tracing route to www.cpanelhost.me [173.212.197.53]
over a maximum of 30 hops:

1 * * * Request timed out.
2 27 ms 26 ms 26 ms L100.LSANCA-DSL-23.verizon-gni.net [71.104.144.1
]
3 28 ms 25 ms 25 ms 10-2-2823.LSANCA-LCR-08.verizon-gni.net [130.81.
45.208]
4 27 ms 27 ms 27 ms so-5-1-0-0.LAX01-BB-RTR2.verizon-gni.net [130.81
.29.142]
5 * 29 ms 29 ms 0.so-6-0-0.XT2.LAX9.ALTER.NET [152.63.10.157]
6 29 ms 28 ms 28 ms 0.so-6-3-0.XT2.LAX7.ALTER.NET [152.63.112.69]
7 30 ms 28 ms 28 ms POS7-0.BR2.LAX7.ALTER.NET [152.63.112.149]
8 27 ms 28 ms 28 ms 205.158.79.121.ptr.us.xo.net [205.158.79.121]
9 33 ms 30 ms 29 ms te-4-1-0.rar3.la-ca.us.xo.net [207.88.12.153]
10 105 ms 101 ms 103 ms vb15.rar3.dallas-tx.us.xo.net [207.88.12.45]
11 101 ms 103 ms 101 ms te-4-0-0.rar3.atlanta-ga.us.xo.net [207.88.12.1]

12 107 ms 103 ms 104 ms te-11-0-0.rar3.washington-dc.us.xo.net [207.88.1
2.10]
13 164 ms 108 ms 109 ms 207.88.13.49.ptr.us.xo.net [207.88.13.49]
14 118 ms 115 ms 115 ms 209.220.16.126.ptr.us.xo.net [209.220.16.126]
15 117 ms 115 ms 119 ms ec1-13.agg02.sctn01.hostnoc.net [64.191.108.46]

16 118 ms 116 ms 116 ms ec1-15.f2801.sctn01.hostnoc.net [96.9.156.66]
17 113 ms 113 ms 112 ms vserver23.hostnoc.net [64.120.223.122]
18 112 ms 115 ms 115 ms 173-212-197-53.hostnoc.net [173.212.197.53]

Trace complete.

C:\Documents and Settings\SemoWeb>
Posted by seikan, 01-18-2010, 08:39 PM
Yeah... I have requested them to reboot their server. Hope it helps.. really disappointed with them ..
Posted by Dustin Cisneros, 01-18-2010, 08:41 PM

Quote:

Originally Posted by seikan

Yeah... I have requested them to reboot their server. Hope it helps.. really disappointed with them ..

Sorry to hear that but they appear up so i hope everything is fine from now on for you.
Posted by seikan, 01-18-2010, 08:41 PM

Quote:

Originally Posted by semoweb

They appear up to me..

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\SemoWeb>ping www.cpanelhost.me

Pinging www.cpanelhost.me [173.212.197.53] with 32 bytes of data:

Reply from 173.212.197.53: bytes=32 time=118ms TTL=50
Reply from 173.212.197.53: bytes=32 time=115ms TTL=50
Reply from 173.212.197.53: bytes=32 time=116ms TTL=50

It's pingable, but not accessible.
Posted by Dustin Cisneros, 01-18-2010, 08:45 PM

Quote:

Originally Posted by seikan

It's pingable, but not accessible.

It is to me...

http://img34.imageshack.us/img34/2950/screenshot1bd.jpg

You might be banned by their server contact them via phone.

Although the site in your signature is not alive...
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\SemoWeb>ping http://img4me.com/

Pinging http://img4me.com/ [8.15.7.117] with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 8.15.7.117:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\SemoWeb>

But if your having a problem viewing your host homepage then theirs a problem because that is up just the server your own seems to be down.. ;-/
Posted by seikan, 01-18-2010, 09:03 PM

Quote:

Originally Posted by semoweb

It is to me...

http://img34.imageshack.us/img34/2950/screenshot1bd.jpg

You might be banned by their server contact them via phone.

Although the site in your signature is not alive...
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\SemoWeb>ping http://img4me.com/

Pinging http://img4me.com/ [8.15.7.117] with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 8.15.7.117:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\SemoWeb>

But if your having a problem viewing your host homepage then theirs a problem because that is up just the server your own seems to be down.. ;-/

8.15.7.117 is not my IP address. However, the VPS is up now.. It has been down for almost 3 hours.
Posted by aliljet, 01-18-2010, 09:32 PM
It finally came back up.

Ugh, these guys are NOT a good host at all. How annoying.
Posted by seikan, 01-18-2010, 09:34 PM

Quote:

Originally Posted by aliljet

It finally came back up.

Ugh, these guys are NOT a good host at all. How annoying.

Too painful to stay with them. I'm going to move out critical sites from them.
Posted by aliljet, 01-18-2010, 09:37 PM
do you have any opinions on a better alternative? I'm also eager to leave them.
Posted by seikan, 01-18-2010, 09:41 PM
I saw some good reviews with Enotch, I just purchased a package with them and will move to them soon.
Posted by Danny159, 01-22-2010, 12:35 PM
Hey,

Does anyone else use cpanelhost.me my server has been offline for 3 days not, I have 5 tickets open, and no one is getting back to me!

Clients are going through the roof and leaving.

GRRRRRRRRRRRRRRRRRRRRRRRRR

Dan
Posted by XeHSean, 01-22-2010, 12:39 PM
If the server has been offline for 3 days, I think its time to find a new provider
Posted by Danny159, 01-22-2010, 12:41 PM
Dont worry, the search has already started its just my data I need lol, Know of anyone quite cheap? THAT DONT GO DOWN EVERY 5 SECONDS!

Dan
Posted by Up2vps, 01-22-2010, 12:57 PM
hello
are you try call them?
Posted by linuxclark, 01-22-2010, 01:11 PM
Sorry to hear this, Similar thing happened to me,but with another vps provider, server down, no support for 20 hours. man I know how you feel right now.
Posted by quad3datwork, 01-22-2010, 01:34 PM
You might be on the same node I am on. VPS been down for like two days, no response to my support ticket whatsoever.

Believe they resell BurstNet... think I'd rather pay that extra $0.95.
Posted by linuxclark, 01-22-2010, 01:48 PM

Quote:

Originally Posted by quad3datwork

You might be on the same node I am on. VPS been down for like two days, no response to my support ticket whatsoever.

Believe they resell BurstNet... think I'd rather pay that extra $0.95.

My down time happened 2 months ago, so not the same
my burstnet vps are ok I am using it right now.
Posted by quad3datwork, 01-22-2010, 02:20 PM

Quote:

Originally Posted by linuxclark

My down time happened 2 months ago, so not the same
my burstnet vps are ok I am using it right now.

Ahhh sorry. I was referring to the OP.
Posted by linuxclark, 01-22-2010, 02:46 PM

Quote:

Originally Posted by quad3datwork

Ahhh sorry. I was referring to the OP.

that was my misunderstanding

Have you tried to call this number? :+1.5147566970 it is in their whois record

I saw their offer in the offer forum, nearly got a vps from them ,as their offer is very attractive.

If they resell from net, will burst net boot the vps?
Posted by Danny159, 01-22-2010, 08:17 PM

Quote:

Originally Posted by Up2vps

hello
are you try call them?

They dont display a number, and I live in the UK, they are US cost me ££££ to call =(

Quote:

Originally Posted by linuxclark

Sorry to hear this, Similar thing happened to me,but with another vps provider, server down, no support for 20 hours. man I know how you feel right now.

I know tell me about it, we are going into like the 4th day, stupid now....

Quote:

Originally Posted by quad3datwork

You might be on the same node I am on. VPS been down for like two days, no response to my support ticket whatsoever.

Believe they resell BurstNet... think I'd rather pay that extra $0.95.

Sounds like it, I just got a new one from UK provider http://www.urgentvps.com/ but if that goes down then will try BurstNet as there prices are cheaper =)

Dan
Posted by Danny159, 01-23-2010, 06:34 AM
Is there anything I can do ;( this is getting silly now....
Posted by Dan_EZPZ, 01-23-2010, 07:19 AM
If they've been down that long and you've not heard anything it's fairly safe to say they've given up on the business and just not paid their bills.
Posted by Danny159, 01-23-2010, 07:33 AM
But thats no good for me and getting my data, so I have emails there hosting company direct see what they say.

Dan
Posted by linuxclark, 01-23-2010, 07:40 AM

Quote:

Originally Posted by Dan_EZPZ

they've given up on the business and just not paid their bills.

I wouldn't say that yet.
If that is the case, I am sure there will be a lot more complaints on this forum

But this is unreal.
Posted by Danny159, 01-23-2010, 07:53 AM

Quote:

Originally Posted by linuxclark

I wouldn't say that yet.
If that is the case, I am sure there will be a lot more complaints on this forum

But this is unreal.

I have never had a company that has treated its clients like this, thanks to them, my clients are leaving left right and center and there is nothing I can do.....

Dan
Posted by BTCentral - Ben, 01-23-2010, 10:48 AM
I am sorry to hear of your experience with them Dan.

Unfortunately, if the company is not replying to your tickets, etc. then there is very little else you can do.

After looking at their website, it looks to me like they are just re-selling BurstNet VPS from the specs, the fact that they use vePortal, etc.
If this is the case, then maybe you could try contacting BurstNet and see if you could have your services transferred over to them - it may well not be possible, but it'd definitely be worth a try I would have thought.

In the future, make sure to fully research a provider before signing up with them - if they are new, or have no/bad reviews - then you are always going to be taking a risk.

Hope this helps.
Posted by Danny159, 01-23-2010, 10:59 AM
I sent a support ticket to them but they are only open Monday - Friday 9-5 (American Time)

So I tryed calling but no joy, and the domain name whois number rings then is in a weird language lol

Dan
Posted by Danny159, 01-23-2010, 11:22 AM
OMG OMG OMG I called again and spoke to a man, and he said whats the IP I have him the IP he said the server is online but cpanelhost.me is a reseller and they have nothing to do with them, but he said he would have a look on the server and see what he can do!

So we might be in luck, or he might have hung up and said OR NOT and moved onto the next caller =(

But basically there is nothing he can do....

Dan
Posted by BTCentral - Ben, 01-23-2010, 11:44 AM
If the VPS does come online back up your data and move to a reliable provider

On that topic - if you're looking for a well priced, reliable provider - checkout delimiter.us they now offer VPS in Germany, France, San Jose (US) & London - we've been using them for a while now and would highly recommend them.

Best of luck!
Posted by quad3datwork, 01-23-2010, 03:11 PM
Well, for those are affected. The physical server is indeed online. Log into your SolusVM control panel (which is super slow) and do remote SSH. You can see your VPS online, but the networking is all messed up. No traffic going in or out.

Good thing this was only a HA secondary for me and I have backups. I can re-deploy this within one hour. Sorry to hear those of you unable to get your data. Best wishes.

p.s. Don't forget to cancel your Paypal sub/profile if you have one with them.
Posted by monk3y, 01-23-2010, 04:44 PM
Yep, they have been down again.

Quote:

1022 packets transmitted, 0 received, 100% packet loss, time 1023238ms

Not sure for how long they have been down this time. selkan, please reconsider if you are moving to cpanelhost.me.

When they have been up communicating with my VPS has been absolutely atrocious -- 30 second lag on SSH, really slow loading http. I tried, I really really tried to stay with them, but this is no way to run a hosting company. I'll probably be moving to a real VPS company such as Linode.
Posted by astutiumRob, 01-23-2010, 05:03 PM
[QUOTE=Danny159;6608448
Know of anyone quite cheap? THAT DONT GO DOWN EVERY 5 SECONDS!
[/QUOTE]
Which woudl you prefer - cheap or up ?
Posted by SKaero, 01-23-2010, 05:41 PM

Quote:

Originally Posted by othellotech

Which woudl you prefer - cheap or up ?

Great point! I will take up, its pointless to pay (even a little) for something that doesn't work.
Posted by Soluslabs, 01-23-2010, 08:24 PM
I have contacted the company and pointed him towards this thread. I cannot give you any more details (data protection) .
Posted by monk3y, 01-23-2010, 10:19 PM
Apparently I can't post links yet, so look at thread # 914947 in the Providers and Network Outages and Updates subforum to learn a little about Cpanelhost.me.

It has just gotten so ridiculous that tonight I moved to Linode. Already have everything up and running from backups.

I just don't have time to deal with Cpanelhost.me downtime.

YOU GET WHAT YOU PAY FOR. <---- biggest lesson I have learned.

Just a couple of months ago Dreamhost "lost" my e-mails, (making me lose out on a BIG contract and looking like a schmuck to my customers) so I moved to a VPS I could manage myself only to have to put up with Cpanelhost.me 's BS. Hopefully all that will change now that I am with Linode.

I probably could get away with a cheaper plan than Linode's $20/month, but I need the peace of mind.
Posted by Danny159, 01-24-2010, 07:18 AM

Quote:

Originally Posted by monk3y

Apparently I can't post links yet, so look at thread # 914947 in the Providers and Network Outages and Updates subforum to learn a little about Cpanelhost.me.

It has just gotten so ridiculous that tonight I moved to Linode. Already have everything up and running from backups.

I just don't have time to deal with Cpanelhost.me downtime.

YOU GET WHAT YOU PAY FOR. <---- biggest lesson I have learned.

Just a couple of months ago Dreamhost "lost" my e-mails, (making me lose out on a BIG contract and looking like a schmuck to my customers) so I moved to a VPS I could manage myself only to have to put up with Cpanelhost.me 's BS. Hopefully all that will change now that I am with Linode.

I probably could get away with a cheaper plan than Linode's $20/month, but I need the peace of mind.

I have moved to a UK host now, and paying more then 50% more the server is up and ready and I have backups on my works server I just found from the 14/01/10 but im not sure they are any good.... I need a good guide that tells me how to restore!

Dan
Posted by Danny159, 01-24-2010, 08:16 AM
Ok, My new host that I love, has logged into the solusVM and SSHed in and there is no internet connection going into to server!!!

I tryed calling burst.net again but you get no answer from any number

Dan
Posted by BurstNET_CSM, 01-25-2010, 03:59 PM
We are looking into the issue.
Posted by Danny159, 01-25-2010, 04:08 PM
Wooooooooo seee thanks to me =)
Funny how it takes a client of cpanelhost.me to fix the server, thanks burstnet!

Dan
Posted by seikan, 01-25-2010, 07:00 PM

Quote:

Originally Posted by monk3y

Yep, they have been down again.

Not sure for how long they have been down this time. selkan, please reconsider if you are moving to cpanelhost.me.

When they have been up communicating with my VPS has been absolutely atrocious -- 30 second lag on SSH, really slow loading http. I tried, I really really tried to stay with them, but this is no way to run a hosting company. I'll probably be moving to a real VPS company such as Linode.

I'm moving AWAY from CpanelHost, not moving to
Btw, they are down again now.. wordless..
Posted by BurstNET_CSM, 01-25-2010, 11:00 PM
I was about to say that I was contacted by Cpanelhost and that they were going to look into your issue.. but obviously they already have.

Glad we could help.
Posted by monk3y, 01-26-2010, 01:15 AM

Quote:

Originally Posted by BurstNET_CSM

I was about to say that I was contacted by Cpanelhost and that they were going to look into your issue.. but obviously they already have.

Glad we could help.

Could you possibly help me out resolving my down VPS with Cpanelhost?

I have been with them for two months and the server is down at 40% of the time!! They don't respond to support tickets
Posted by monk3y, 01-26-2010, 01:22 AM

Quote:

Originally Posted by seikan

I'm moving AWAY from CpanelHost, not moving to
Btw, they are down again now.. wordless..

sorry my mistake ..

My VPS has been down for at least a week.

check out the VPS Hosting forum, somebody contacted burstnet (Cpanelhost's provider) and got resolution. Now if only they would fix our problems.
Posted by Danny159, 01-26-2010, 04:02 AM

Quote:

Originally Posted by BurstNET_CSM

I was about to say that I was contacted by Cpanelhost and that they were going to look into your issue.. but obviously they already have.

Glad we could help.

Hu, the server is still down, I was just saying Wooo because something is happening now =)

ITS STILL DOWN :'(

Dan
Posted by BurstNET_CSM, 01-26-2010, 08:29 AM
Well, all I can really say/do in this matter is what I have done. They are currently paid up to date, and did respond to my e-mail and said they would have someone look into your issue.

There's nothing more we can do at this time. We don't manage their servers nor have any control over how they do business. We have no idea how many customers they have, nor how well they are treated.

Imagine BurstNET is a large Candy maker (SNICKERS candy bars). You can come right to the factory and buy some if you wish. We also sell Snickers to grocery stores, who then resell the candy bars to consumers. What the grocery stores do to the candy (Keep them in a freezer, melt them, stomp them) before selling them we would have no idea about. On the same note, we would have no idea how they treat their customers as we never see it, and are not a part of it. So there's not much we can do when someone runs up to the factory doors and says "I have an issue with this candy bar I bought from the grocery store."
Posted by SKaero, 01-26-2010, 09:25 AM

Quote:

Originally Posted by BurstNET_CSM

Imagine BurstNET is a large Candy maker (SNICKERS candy bars). You can come right to the factory and buy some if you wish. We also sell Snickers to grocery stores, who then resell the candy bars to consumers. What the grocery stores do to the candy (Keep them in a freezer, melt them, stomp them) before selling them we would have no idea about. On the same note, we would have no idea how they treat their customers as we never see it, and are not a part of it. So there's not much we can do when someone runs up to the factory doors and says "I have an issue with this candy bar I bought from the grocery store."

Good point but there is one problem with that. If the candy I buy from the grocery store has poison in it I would go to the factory, because it still has your brand name on it the grocery store is just a distributor. BurstNET is more like a farm that makes the ingredients for the Candy maker and the Candy maker is CpanelHost. Does that make any sense?
Posted by seikan, 01-26-2010, 10:02 AM
I'm not sure the root cause is from the factory or the grocery store. But I'm sure that the grocery store is lack of management.
Posted by BurstNET_CSM, 01-26-2010, 10:28 AM
At some level, it all makes sense. The part to remember is we're doing everything we can, given the conditions, to help.
Posted by Danny159, 01-26-2010, 10:46 AM
Well all I want is my data, thats, and to get my data I need to access my server witch I cant I have 7 tickets open with cpanelhost and still nothing, surely you can give me my data as after all they are your server?

Dan
Posted by Dustin Cisneros, 01-26-2010, 10:56 AM

Quote:

Originally Posted by Danny159

Well all I want is my data, thats, and to get my data I need to access my server witch I cant I have 7 tickets open with cpanelhost and still nothing, surely you can give me my data as after all they are your server?

Dan

Im sure next time you wil manage your site back up's more often..
Posted by Danny159, 01-26-2010, 11:01 AM
It was backing up but for some reason the backups are corrupt!

Dan
Posted by BurstNET_CSM, 01-26-2010, 04:22 PM

Quote:

Originally Posted by Danny159

Well all I want is my data, thats, and to get my data I need to access my server witch I cant I have 7 tickets open with cpanelhost and still nothing, surely you can give me my data as after all they are your server?

Dan

It's not our server. it's Cpanelhost's server. It's just housed here. We have no control nor idea of how that server is being used, or the data contained on it. We do not know your relationship with them, how much they charge you, etc. It's like saying the mayor of a town should know what's happening in each house.

We simply don't and there is nothing we can do at this time.
Posted by Danny159, 01-26-2010, 04:25 PM

Quote:

Originally Posted by BurstNET_CSM

It's not our server. it's Cpanelhost's server. It's just housed here. We have no control nor idea of how that server is being used, or the data contained on it. We do not know your relationship with them, how much they charge you, etc. It's like saying the mayor of a town should know what's happening in each house.

We simply don't and there is nothing we can do at this time.

Sorry I posted this before I spoke with you on the phone =)
I understand all I have to do now is wait.....

Dan
Posted by Danny159, 01-27-2010, 06:52 PM
Still down! 8 Days now...
Still nothing from cpanelhost

Dan
Posted by Danny159, 01-28-2010, 03:16 PM
Email from cpanelhost!

Quote:

Hello everybody,

My name is Antony Sirois.
I am the new owner of CpanelHost.me.

The previous owner had problems and I bought the company yesterday.
One of our first act was to move SolusVM CP to a new server because the server on which it was not good.
New server ip: REMOVED

We know that the former owner has lost a server due to a problem with ips address.
We will recreate the lost accounts and give 1 free month to all customers who were on these accounts.

Our goal to stabilize the servers, services and to be a good VPS provider.

Thank you,

Antony Sirois
CpanelHost.me

Dan
Posted by quad3datwork, 01-28-2010, 04:33 PM
Just got another e-mail... I already cut my lost and moved on.

Quote:

Hello Everyone,

I just saw that the previous owner left us a lot more problems than I thought.

Any servers that are not working now is because the ips block of these servers have been canceled.
I just ordered a new large block of ips but it take from 24 to 48 hours for delivery and then we'll change your ips which will take another day because the large number of ips we have to change manually. So, all should be back to normal Sunday or Monday for customers whose server does not work.

Please do not send us email before Sunday or Monday because we can not do anything at the moment and it does simply flood our employees.

Antony

Posted by seikan, 01-28-2010, 07:17 PM
I have received the same emails. Hope he can really handle it and improve their service.
Posted by cpanelhost, 03-09-2010, 03:21 AM
Hi, i'm Antony, the new owner of Cpanelhost.me...
it's now 2 months that we own Cpanelhost.me with no failures for our customers.

Thank You
Posted by seikan, 03-09-2010, 03:25 AM
Congratulation Antony!
I'm really appreciate your excellence services.
Posted by cpanelhost, 03-09-2010, 03:27 AM
Thank You, Seikan

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