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Attention all Neosurge customers: Neosurge will be -unplugged- on Monday!
| Posted by sega01, 12-19-2009, 07:43 PM |
I'm trying to inform as many Neosurge customers as possible that their hosting will end on Monday, 2009-12-21. I have a VPS with a company who was resold rackspace through Neosurge and cannot have their servers removed from the FMT-2 (Fremont, CA) Hurricane Electric facility because Neosurge has not paid their bills for several months and has an outstanding bill. On Monday, all servers underneath Neosurge's hosting will be taken down and eventually sold. You will probably never see your data again if you don't do backups. You really should already be backing up at least nightly (if you don't, now's the time to start), but please make backups!
Even if you don't believe me, there is nothing wrong with making backups. I'm not advertising or suggesting anything remotely harmful, just trying to help some people out (on very little notice, unfortunately).
Please let me know if I can post this in a subforum that might be more likely to be noticed by Neosurge users.
A lot of people are going to be losing their data either way, but I'd be surprised if this didn't help at least a few people.
Again, if you are on Neosurge, please make backups before Monday, or 98% chance it will be too late.
Thank you,
Teran |
| Posted by KMyers, 12-19-2009, 07:47 PM |
Quote:
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Originally Posted by sega01
I'm trying to inform as many Neosurge customers as possible that their hosting will end on Monday, 2009-12-21. I have a VPS with a company who was resold rackspace through Neosurge and cannot have their servers removed from the FMT-2 (Fremont, CA) Hurricane Electric facility because Neosurge has not paid their bills for several months and has an outstanding bill. On Monday, all servers underneath Neosurge's hosting will be taken down and eventually sold. You will probably never see your data again if you don't do backups. You really should already be backing up at least nightly (if you don't, now's the time to start), but please make backups!
Even if you don't believe me, there is nothing wrong with making backups. I'm not advertising or suggesting anything remotely harmful, just trying to help some people out (on very little notice, unfortunately).
Please let me know if I can post this in a subforum that might be more likely to be noticed by Neosurge users.
A lot of people are going to be losing their data either way, but I'd be surprised if this didn't help at least a few people.
Again, if you are on Neosurge, please make backups before Monday, or 98% chance it will be too late.
Thank you,
Teran
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Hello,May I ask how you know this? I know you are not selling anything, however I just dont want neosurge to have its reputation tarnished if this turns out to be untrue
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| Posted by sega01, 12-19-2009, 07:50 PM |
I guess wait till Monday and we'll see if it's really true or not. I know this directly through my VPS hosting company's owner (he is on IRC) who just tried to get his servers (whose hosting was resold under Neosurge to Hurricane Electric) pulled out of FMT-2 earlier today.
Either way, I'm really just asking that people backup. They should look for new hosting, too, but backups are a necessity either way.
Thanks for replying.
--Teran |
| Posted by Neosurge, 12-19-2009, 08:12 PM |
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This is absolutely untrue. We've reached agreement with vendors to correct the problem. |
| Posted by sitekeeper, 12-19-2009, 08:22 PM |
From support:
Quote:
We are not being unplugged at all. This is not a true statement, it has been fabricated by an angry customer.
Ticket Details
===================
Ticket ID: VZQ-162438
Department: Support
Priority: Critical
Status: Closed
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| Posted by kaniini, 12-19-2009, 08:23 PM |
Quote:
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Originally Posted by Neosurge
This is absolutely untrue. We've reached agreement with vendors to correct the problem.
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Please send verification that it is OK to remove my hardware to sysops@systeminplace.net immediately, then. Our general counsel is advising us to request this from you now. |
| Posted by dave - just199, 12-19-2009, 08:26 PM |
Obviously this was not fabricated:
Quote:
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Originally Posted by Neosurge
This is absolutely untrue. We've reached agreement with vendors to correct the problem.
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I would suggest that clients start asking some hard questions. |
| Posted by sitekeeper, 12-19-2009, 08:27 PM |
Uh oh!  |
| Posted by josephgarbett, 12-19-2009, 08:36 PM |
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I think either someones got the 'wrong end of the stick' or telling a lie on either end here (customer / host). |
| Posted by bryonhost1, 12-20-2009, 07:55 AM |
Hi!
Still..notice "neosurge" did not say the bills were paid at all...and only that a agreement had been reached. If I was a customer..I would be losing sleep. |
| Posted by bhavicp, 12-20-2009, 08:02 AM |
Quote:
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Originally Posted by jwebhost
I think either someones got the 'wrong end of the stick' or telling a lie on either end here (customer / host).
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Looks like the host from here  |
| Posted by MikeDVB, 12-20-2009, 04:04 PM |
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It's always a good idea to maintain your own off-server backups no matter what... I wouldn't necessarily go jumping ship based upon an unverified forum post however. |
| Posted by JustinAY, 12-20-2009, 05:42 PM |
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If nenolod is out of the loop on this, I'd suggest everybody start asking questions. |
| Posted by RS Shamil, 12-20-2009, 09:08 PM |
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hmm, this is very interesting! |
| Posted by oliviakitty, 12-20-2009, 11:36 PM |
Quote:
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Originally Posted by MikeDVB
It's always a good idea to maintain your own off-server backups no matter what... I wouldn't necessarily go jumping ship based upon an unverified forum post however.
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That's pretty much it... |
| Posted by RickB_, 12-21-2009, 12:10 AM |
Quote:
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Originally Posted by Neosurge
This is absolutely untrue. We've reached agreement with vendors to correct the problem.
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The phrasing of that reply would not fill me with confidence. |
| Posted by plumsauce, 12-21-2009, 01:45 AM |
Quote:
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Originally Posted by RickB_
The phrasing of that reply would not fill me with confidence.
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Especially, the "to correct the problem" phrase strongly suggests that some sort of problem outside of the norm had to be addressed. |
| Posted by elvis1, 12-21-2009, 01:50 AM |
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I would backup If I were a customer of them |
| Posted by kaniini, 12-21-2009, 08:09 AM |
Quote:
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Originally Posted by JustinAY
If nenolod is out of the loop on this, I'd suggest everybody start asking questions.
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All I know is that I did not receive any verification from HE or Neosurge that my hardware can be removed. This has seriously screwed up my plan for migrating my clients in Fremont to Los Angeles due to the power outages HE has been having lately in Fremont-2, and I am now sitting here having to remotely DD vps images which is slow in comparison to just moving the servers down I-5.
I have been advised by our general counsel to not comment on anything else as it may affect our standing in court should we have to take this there. What I do know is that there will be a meeting involving us, Neosurge, and Hurricane later today at some point to discuss the whole issue.
There are other issues surrounding Neosurge to be concerned about too, but since I have no official verification of any of that, I am not going to comment on them. The HE bill however, is quite real, and is quite unpaid, but I do know that HE probably will not disconnect Neosurge until at least after we have our meeting with Neosurge and HE. |
| Posted by RS Shamil, 12-21-2009, 09:00 AM |
Quote:
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Originally Posted by nenolod
All I know is that I did not receive any verification from HE or Neosurge that my hardware can be removed. This has seriously screwed up my plan for migrating my clients in Fremont to Los Angeles due to the power outages HE has been having lately in Fremont-2, and I am now sitting here having to remotely DD vps images which is slow in comparison to just moving the servers down I-5.
I have been advised by our general counsel to not comment on anything else as it may affect our standing in court should we have to take this there. What I do know is that there will be a meeting involving us, Neosurge, and Hurricane later today at some point to discuss the whole issue.
There are other issues surrounding Neosurge to be concerned about too, but since I have no official verification of any of that, I am not going to comment on them. The HE bill however, is quite real, and is quite unpaid, but I do know that HE probably will not disconnect Neosurge until at least after we have our meeting with Neosurge and HE.
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The fact that you have mentioned legal action may mean that lawyers are already involved, and if they are not, you've opened a wormhole. |
| Posted by kaniini, 12-21-2009, 10:18 AM |
Quote:
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Originally Posted by RadonSys Shamil
The fact that you have mentioned legal action may mean that lawyers are already involved, and if they are not, you've opened a wormhole.
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Lawyers have been involved since the beginning of this incident, specifically involved in the trying to figure out what the current situation actually is, and where we are going to go from there, and if we are even going to go from there.
What happens later today with HE will probably determine a lot of things regarding that. |
| Posted by RS Shamil, 12-21-2009, 11:03 AM |
Quote:
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Originally Posted by nenolod
Lawyers have been involved since the beginning of this incident, specifically involved in the trying to figure out what the current situation actually is, and where we are going to go from there, and if we are even going to go from there.
What happens later today with HE will probably determine a lot of things regarding that.
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I assume you are a customer, and are you in a position to confirm anything solid? |
| Posted by Avalon Systems, 12-21-2009, 11:06 AM |
Quote:
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Originally Posted by RadonSys Shamil
I assume you are a customer, and are you in a position to confirm anything solid?
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If you read the thread, you'll see that he has quite a strong link to the company in question. |
| Posted by kaniini, 12-21-2009, 11:22 AM |
Quote:
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Originally Posted by RadonSys Shamil
I assume you are a customer, and are you in a position to confirm anything solid?
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Yes, we are (actually, I guess you could say, were at this point) a customer of Neosurge. Yes, I can confirm that there is an HE bill, because we found out about it the hard way (e.g. we were denied access) when we went to pull our hardware that was slated to be moved to a different colo. |
| Posted by TheSimpleHost-Nathan, 12-21-2009, 11:32 AM |
Quote:
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Originally Posted by sitekeeper
Uh oh!
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I second that |
| Posted by ramnet, 12-21-2009, 12:30 PM |
Quote:
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Originally Posted by sitekeeper
Uh oh!
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Indeed.
Today's the big day - should be interesting to see what happens.
Good luck getting everything sorted out William.
(subscribed) |
| Posted by sitekeeper, 12-21-2009, 01:15 PM |
I hope nenolod lets us know what happens at the meeting! 
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| Posted by kaniini, 12-21-2009, 02:54 PM |
Regarding my equipment, HE are having an executive meeting to determine what will happen with my equipment and most likely Neosurge's HE circuits.
Probably won't know what is going to happen until later today. |
| Posted by jj@24khost, 12-21-2009, 03:11 PM |
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So have you moved your customers off thos servers to other servers? |
| Posted by kaniini, 12-21-2009, 03:59 PM |
Quote:
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Originally Posted by socheaphost
So have you moved your customers off thos servers to other servers?
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It is still in progress. We are roughly 80-90% done. |
| Posted by kaniini, 12-21-2009, 04:43 PM |
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re: Neosurge, an agreement has been reached, but I've been asked to keep it confidential. Nothing bad will be happening to anybody. |
| Posted by sega01, 12-21-2009, 06:32 PM |
Hey,
I wanted to update on a few things from my perspective. I wrote my post in regards to a need to backup, not as to bring a negative view to Neosurge. I don't really mind whether or not their actions and/or situation have caused me to spend any more time than absolutely needed with my VPS migration. I didn't post this to get back at Neosurge for anything, I just wanted to warn people about what I had heard was going to come. I'm sorry if it came across that way. I've lost data before not having backups, and it's not one bit pleasant. I only wanted to hopefully save people some lost data. I can't really play sides here, although I personally feel that Neosurge was out of line in more ways than one, but decide for yourself.
What I've been told is that what I wrote was 100% accurate when I wrote it, but because of recent action taken, Neosurge is still up (I don't know any details) and customers are currently unaffected. I would still be cautious, but please make up your mind for yourself about what is best for your hosting.
I realize I poorly worded my first post and probably had an excess of information. Right now, there is too little information out to make any valid judgment calls about the whole situation, but something was definitely up, worthy of making backups for; Neosurge's fault or not. Again, I'm sorry for any confusion caused by the wording of my first post.
Thank you for your time,
Teran |
| Posted by dave - just199, 12-21-2009, 06:35 PM |
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Good looking out |
| Posted by tim2718281, 12-24-2009, 11:45 AM |
Quote:
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Originally Posted by nenolod
re: Neosurge, an agreement has been reached, but I've been asked to keep it confidential. Nothing bad will be happening to anybody.
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Oh, so are you keeping your servers there after all ... :-) |
| Posted by Sekweta, 12-26-2009, 04:31 PM |
Quote:
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Originally Posted by tim2718281
Oh, so are you keeping your servers there after all ... :-)
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Look at a traceroute to systeminplace.net. The IP space involved appears to be swipped to them from Steadfast. (if one wishes to draw any conclusions from that) |
| Posted by woods01, 12-26-2009, 09:27 PM |
I dunno why people keep bumping this. The issue is resolved isn't it? I believe systeminplace has equipment in multiple locations, steadfast being one of them. I don't know of many hosts that host their websites out of every location they service.
Im sure any systeminplace customer can tell you they have items @ he.net. |
| Posted by kaniini, 12-27-2009, 01:53 PM |
Quote:
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Originally Posted by tim2718281
Oh, so are you keeping your servers there after all ... :-)
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no, our hardware will be removed immediately once HE releases it. of course, that is contingent on everything working out in a way that is amicable to all affected parties (us, HE, Neosurge, etc.)
i'm hoping that everything should be good to go this week sometime. |
| Posted by Neosurge, 01-28-2010, 07:18 PM |
As an update to this, all outstanding issues with he.net and systeminplace have been resolved.
We've sold our co-location and dedicated server clients to the very capable hands over at steadfast.net |
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