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DiligentHost dead? [Merged]
| Posted by smokey1384, 10-14-2009, 06:23 PM |
I have been with these people for a number of years.
Lately my sites down off and on.
Now it appears they are down again.
I'm getting sick of this.I am lucky because mine are non-profit sites but if I was e-commerce I would be pissed. |
| Posted by anteros, 10-14-2009, 08:55 PM |
Mine are my source of income and are down.
I'm very pissed |
| Posted by phaedarus, 10-15-2009, 12:26 AM |
I'm a customer of Diligent Host and discovered to my dismay that my entire site is offline in addition to both cpanel and ftp functionality. Even DiligentHost.com doesn't appear to lead to a "server not found" error now.
If the company has in fact dissolved, then that speaks very poorly of the management who have failed to notify their customers thus, at least allowing them the opportunity to retrieve the latest iteration of their files.
Does anyone know the status of Diligent Host? |
| Posted by VPSGuys, 10-15-2009, 12:46 AM |
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Wasnt there another post like this one the other day? |
| Posted by mercur, 10-15-2009, 01:27 AM |
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The server is down IP 209.44.97.18 as of 1:26 EST October 15 2009 |
| Posted by mercur, 10-15-2009, 01:29 AM |
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mine is down as well IP 209.44.97.18 as of 1:26 EST October 15 2009 |
| Posted by APX, 10-15-2009, 01:37 AM |
Wow I very recently moved my sites from there. Glad I did.
Interesting, there last login was 10-09-2009 11:53 PM |
| Posted by RossMAN, 10-15-2009, 01:45 AM |
Quote:
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Originally Posted by phaedarus
Does anyone know the status of Diligent Host?
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After reading the threads MikeDVB posted and this one - it doesn't look good. Even if they recover, dust off and resume operations I would recommend downloading a backup (when you can) and switch to another web host.
You do have a recent backup, right?
You didn't pay for 1 year of web hosting, right? |
| Posted by mercur, 10-15-2009, 02:12 AM |
Quote:
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Originally Posted by phaedarus
I'm a customer of Diligent Host and discovered to my dismay that my entire site is offline in addition to both cpanel and ftp functionality. Even DiligentHost.com doesn't appear to lead to a "server not found" error now.
If the company has in fact dissolved, then that speaks very poorly of the management who have failed to notify their customers thus, at least allowing them the opportunity to retrieve the latest iteration of their files.
Does anyone know the status of Diligent Host?
|
Did you get any news about them? My sites are down as well |
| Posted by phaedarus, 10-15-2009, 02:21 AM |
Quote:
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Originally Posted by RossMAN
After reading the threads MikeDVB posted and this one - it doesn't look good. Even if they recover, dust off and resume operations I would recommend downloading a backup (when you can) and switch to another web host.
You do have a recent backup, right?
You didn't pay for 1 year of web hosting, right? |
I have a backup of my php files but not a recent backup of the mysql database. It isn't too critical as I can easily repopulate the database with the required accounts but it would certainly have saved me some time. The services I provided to my clients had not yet begun to be in full swing yet.
I paid for six months of hosting with roughly two and half months of service remaining. |
| Posted by sterdeus, 10-15-2009, 08:19 AM |
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I'm in the same boat. Websites down including their own. Doing a traceroute says there's a problem with a gateway somewhere in their own network. If they didnt fold up shop, then our data is ok and should be recoverable when they're back up. I'm very disappointed, I thought I found a reliable host up until this month. |
| Posted by iHubNet-Matt, 10-15-2009, 09:09 AM |
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Sad to hear these kind of stories. Only medicine which prevents much damage is regular back ups. |
| Posted by JackFeschuk, 10-15-2009, 10:14 AM |
mine is down too... 209.44.97.18
the main site for DH is gone for me also
i feel so unlucky as i recently downloaded and then deleted a backup of my entire site...
i don't want to rebuild all of that again 
not to mention that now all of my email is gone |
| Posted by mercur, 10-15-2009, 11:21 AM |
Hi guys, I spoke with the company that provided dedicated server to Diligent host. They told me that he has not paid his bill for several months and he owes ton's of money. All his contact information that they have for him is no longer valid.
I've been in the Windows hosting business since 1999 and I had few clients that required Linux hosting and this is why I was using him.
After speaking with the company, I arranged to take over Diligent Host. The server will be up later today or tomorrow. All of you will be able to access your websites.
At this point you can move your website elsewhere or keep it with me. I will honor any prepaid accounts if you wish to keep your site with me.
My contact is as follows:
Bobby Tzenev, CEO
nVira Inc.
Web Hosting & IT Solutions
tel: (613) 656-2193 x101
fax: (613) 249-7365
email: bobby@nvira.com
37-1010 Polytek Street
Ottawa ON K1J 9J2
www nvira com |
| Posted by anteros, 10-15-2009, 11:25 AM |
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Wow, nice move mercur. I hope this is true and it will be an honour to keep the sites with you. Please let us know any updates on this. |
| Posted by JackFeschuk, 10-15-2009, 11:28 AM |
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well I hope you're being honest mercur. i'm planning to get a backup of my data first thing. what happens after that is out of my control. but really - i do NEED to get a backup of my data first |
| Posted by mag1c1an, 10-15-2009, 01:36 PM |
I'm the one who gave them a favorable review before, I really dont know whats going on now but while with them (over a year) they were one of the best hosts i ever hosted with.... but now if they dont come back, i dont have a updated version of my DB  (
Last i did a backup was maybe 2 months back and have no one to blame but myself if things go sour
I REALLLLLLY do hope its just a tech problem,
I dont want to change servers
and i dont want to lose my last updates
worst of all, i have other sites on the server... all are down.
Come on Diligent... at least a word from you guys would help. |
| Posted by mercur, 10-15-2009, 01:37 PM |
Hi guys, I spoke with the company that provided dedicated server to Diligent host. They told me that he has not paid his bill for several months and he owes ton's of money. All his contact information that they have for him is no longer valid.
I've been in the Windows hosting business since 1999 and I had few clients that required Linux hosting and this is why I was using him.
After speaking with the company, I arranged to take over Diligent Host. The server will be up later today or tomorrow. All of you will be able to access your websites.
At this point you can move your website elsewhere or keep it with me. I will honor any prepaid accounts if you wish to keep your site with me.
My contact is as follows:
Bobby Tzenev, CEO
nVira Inc.
Web Hosting & IT Solutions
tel: (613) 656-2193 x101
fax: (613) 249-7365
email: bobby@nvira.com
37-1010 Polytek Street
Ottawa ON K1J 9J2
www nvira com |
| Posted by sterdeus, 10-15-2009, 04:16 PM |
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mercur. Thanks for doing this. Many of us who fail to make regular backups are grateful to have access to our websites again. I'm wondering about the logistics behind taking over all the data and ownership of a company (Diligent) without even contacting them or having authorization. Is it a case where the dedicated hosting company owns the data (written in the contract) and can sell it to whomever? |
| Posted by pistonpilot, 10-15-2009, 04:45 PM |
My cPanel just came up and I was able to login. I didn't know anything was going on until yesterday when my email stopped. I wasn't hosting, just moving email.
I'll stick around but would like to know new pricing as soon as you know what it is or will be. |
| Posted by phaedarus, 10-15-2009, 05:24 PM |
Quote:
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Originally Posted by mercur
Hi guys, I spoke with the company that provided dedicated server to Diligent host. They told me that he has not paid his bill for several months and he owes ton's of money. All his contact information that they have for him is no longer valid.
I've been in the Windows hosting business since 1999 and I had few clients that required Linux hosting and this is why I was using him.
After speaking with the company, I arranged to take over Diligent Host. The server will be up later today or tomorrow. All of you will be able to access your websites.
At this point you can move your website elsewhere or keep it with me. I will honor any prepaid accounts if you wish to keep your site with me.
My contact is as follows:
Bobby Tzenev, CEO
nVira Inc.
Web Hosting & IT Solutions
tel: (613) 656-2193 x101
fax: (613) 249-7365
email: bobby@nvira.com
37-1010 Polytek Street
Ottawa ON K1J 9J2
www nvira com |
For customers that choose to stay with you and renew for another term, will they be paying the same price and be entitled to the same services that were available with Diligent Host's packages?
We'd like to to know what changes, if any, should we expect to see to pricing models and offerings.
Thanks for bringing our websites back up. Regardless of what final decision is made with respect to their next host, I'm sure that the majority of Diligent Host's current customers greatly appreciate this. |
| Posted by pistonpilot, 10-15-2009, 05:31 PM |
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While my cPanel is working, I cannot log into my client account. It tells me that "license validation failed." |
| Posted by mercur, 10-15-2009, 06:58 PM |
Hi Guys, the server is UP. There are many issues with it. It was hacked and it was pushing large amount of traffic. We are working to resolve the outstanding issues with it.
I'll keep you posted.
Cheers,
Bobby |
| Posted by pistonpilot, 10-15-2009, 07:04 PM |
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Was our credit card information compromised? |
| Posted by mercur, 10-15-2009, 07:05 PM |
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I don't think so. There was a bot trying to do a DOS on another host |
| Posted by JackFeschuk, 10-15-2009, 11:22 PM |
@mercur:
thank you so much man. i've got a backup of my data now 
please keep us posted by this thread or by email from customer records on what will be happening. |
| Posted by mercur, 10-15-2009, 11:28 PM |
Well the servers are a mess. We are working on cleaning it up and getting it running properly. I'll be emailing all the clients to notify them about the change and see how many are willing to stay.
This is what happens when people offer $1.98 hosting. |
| Posted by mercur, 10-15-2009, 11:37 PM |
To be honest, the pricing was the reason why Diligent went down. You can't possibly run a hosting business and charge $1.98/month. I've been in the hosting business long enough to know that anything under $10/month is not profitable. We will definitely be revising their pricing or at least removing some of the plans.
Think about it. If you open a single ticket a month and my tech guy gets paid $20/hour and it takes him 15 minutes to resolve it, this will cost the hosting company $5.00 or they are already loosing $3.15 on a $1.85 account. Never mind resources, bandwidth etc... |
| Posted by phaedarus, 10-16-2009, 01:36 AM |
Quote:
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Originally Posted by mercur
To be honest, the pricing was the reason why Diligent went down. You can't possibly run a hosting business and charge $1.98/month. I've been in the hosting business long enough to know that anything under $10/month is not profitable. We will definitely be revising their pricing or at least removing some of the plans.
Think about it. If you open a single ticket a month and my tech guy gets paid $20/hour and it takes him 15 minutes to resolve it, this will cost the hosting company $5.00 or they are already loosing $3.15 on a $1.85 account. Never mind resources, bandwidth etc...
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Fair enough.
Hopefully though, you'll offer some discount pricing or other incentives to entice those who have been burned by Diligent Host to stick around. |
| Posted by nicbos, 10-16-2009, 01:43 AM |
hello mercur
it appears the server is not accessible again... can you estimate when it will be back online? |
| Posted by JackFeschuk, 10-16-2009, 02:07 AM |
how much will it cost to stay?
i mean i just let my current term run out (if thats even possible...) and then make up my mind |
| Posted by plumsauce, 10-16-2009, 02:37 AM |
Quote:
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Originally Posted by phaedarus
Fair enough.
Hopefully though, you'll offer some discount pricing or other incentives to entice those who have been burned by Diligent Host to stick around.
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The incentive might be that the pricing is set at a point where the host actually has enough money to stick around. |
| Posted by phaedarus, 10-16-2009, 03:03 AM |
Quote:
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Originally Posted by plumsauce
The incentive might be that the pricing is set at a point where the host actually has enough money to stick around.
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Setting your sarcastic jab aside for the moment, I was merely suggesting that most customers of Diligent Host don't even realize that it is under new management and as such, are unaware of how much more they'll be paying when they renew for another term.
Regardless of the rationality or justification for such an increase, the only focal point concerning existing customers is that prices will have jumped, assuming $10 per month, by 80%. As such, they'll want to see a compelling reason to remain where they are.
So, a small discount, the enabling of features previously unavailable, more space/bandwidth, better service for what they were getting with the budget packages are some incentives that would help.
Obviously, it's unrealistic to expect that nothing will change. Throwing a bone in addition to announcing a substantial price increase (for low tiered plans) however, might not be such a bad idea.
On the other hand, if the plan is to simply let go of customers still under contract with Diligent Host, then by all means, carry on. |
| Posted by plumsauce, 10-16-2009, 03:33 AM |
It wasn't *meant* to be sarcastic, just realistic.
It doesn't really matter if it is 10 percent or 1000 percent.
What really matters is whether there is sufficient margin for it to be a *sustainable* business. Constantly running in loss leader mode will eventually get to the same result as before Nvira/Mercur stepped in.
At this point, Mercur's actions have already enabled you to get a copy of your database which you did not have before.
Since Mercur has said that he would be emailing customers from the customer records, how would customers not know that the server has changed control? |
| Posted by phaedarus, 10-16-2009, 04:55 AM |
Quote:
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Originally Posted by plumsauce
It wasn't *meant* to be sarcastic, just realistic.
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The tone you set came across as very condescending nonetheless.
Quote:
It doesn't really matter if it is 10 percent or 1000 percent.
What really matters is whether there is sufficient margin for it to be a *sustainable* business. Constantly running in loss leader mode will eventually get to the same result as before Nvira/Mercur stepped in.
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Price is always the determining factor for the consumer. Most simply won't understand the technicalities behind running a hosting business and whether or not the venture is profitable, they just want to see that their investment is justified if the price is raised.
Quote:
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At this point, Mercur's actions have already enabled you to get a copy of your database which you did not have before.
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Which I have already thanked for him for.
Quote:
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Since Mercur has said that he would be emailing customers from the customer records, how would customers not know that the server has changed control?
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I was referring to the state of things as it currently was at the time of the quoted post. One thing I"ve noticed with Diligent is that they never really were good with forewarning customers with respect to impending downtime or other matters relating to levels of service.
I'm sure Mercur will be doing a better job of this. Transparency is definitely something that would sway me to stick with it. |
| Posted by ayksolutions, 10-16-2009, 08:29 AM |
phaedarus,
I think it's already incentive enough with mercur willing to pay for the downed server and thus save your data, no?
If they raise the prices, just pay one month for $10/mo or what not and see how it goes. If you don't think it's worth it, simply change to someone else.
I do think it's strange that the datacenter is just willing to turn over this server all of a sudden to an unknown party. |
| Posted by mercur, 10-16-2009, 08:42 AM |
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In addition to the unorganized setup, There is also a hardware issue with the server as well. We are in the process of rebuilding it and it should be up sometime today. |
| Posted by iHubNet-Matt, 10-16-2009, 10:10 AM |
mercur,
You have done a great job mate. At least the customers will be able to take the back up of their data. |
| Posted by KMyers, 10-16-2009, 11:16 AM |
Mercer,I applaud your efforts to restore the customers data. This may be one of the few truely good things when a host goes under. Because of this kind act, I will volunteer (and I am sure sevral others here would do it as well) to help you with any of the Linux Specific/cPanel/WHM administration until you get your sea legs.
You have done a great thing 
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| Posted by phaedarus, 10-16-2009, 11:22 AM |
Quote:
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Originally Posted by ayksolutions
phaedarus,
I think it's already incentive enough with mercur willing to pay for the downed server and thus save your data, no?
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Not really.
The supposition is that by doing so, he can garner for himself a new customer base from an already existing pool without incurring the level of effort and cost that traditional means would normally require.
It would be naive to assume he is simply doing this purely through heartfelt reasoning. The human condition is rarely that generous in the business world.
In fact, by reinstating the operation of websites formerly under the now defunct Diligent Hosting company, this affords mercur a very rare opportunity to provide his audience (the betrayed customers of Diligent Host) with a lasting impression. After all, who wouldn't be grateful to know that data once thought lost is now available again along with a guarantee that previous service contracts will now be honoured?
Whatever his motivation however, I can't say that I have not benefited directly, so I am grateful nevertheless.
Quote:
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If they raise the prices, just pay one month for $10/mo or what not and see how it goes. If you don't think it's worth it, simply change to someone else.
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Yes. More than likely I'll be doing just that.
I did have a good run with Diligent Host up until this point so I might stick around if the level of service I've received within the last few months are similar to what's provided now. |
| Posted by JackFeschuk, 10-16-2009, 01:16 PM |
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thank you very much for what you're doing mercur |
| Posted by mag1c1an, 10-16-2009, 02:01 PM |
Hey,
First of all, thanks Mercer!
Second, I think i'll stick around as you said you will honor existing contracts... and if things are smooth and the new pricings are fail... i see no reason to move both my accounts.
Cheers! |
| Posted by jemekite, 10-16-2009, 02:20 PM |
Hello mercur,
I have an account on diligenthost too but now I can't access cpanel
please help, I can't PM you my account detail beacuse WHT restriction
I had send a support ticket on diligenthost billing system about this problem too.
I'm on 209.44.97.18 server.
Thanks,
jemekite |
| Posted by mercur, 10-16-2009, 02:25 PM |
Hi guys the server is UP and running normally. I am not sure what I would like to do from here. I can't run this the way it is for the obvious reasons however I will email all the site owners about it and offer them the choice to either move their sites or keep them on the server and if there is enough demand, I'll keep it running.
Quote:
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Originally Posted by phaedarus
Not really.
The supposition is that by doing so, he can garner for himself a new customer base from an already existing pool without incurring the level of effort and cost that traditional means would normally require.
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On the contrary this is not my target market. If you go to my website, you will see that my cheapest monthly plan cost more than Diligent's highest yearly plan. My average hosing plan is $75/month and we provide exceptional support to our clients.
Quote:
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Originally Posted by phaedarus
It would be naive to assume he is simply doing this purely through heartfelt reasoning. The human condition is rarely that generous in the business world.
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You are right, I did that so I can get my sites out however I did not have to keep the server running. I already spent more than Diligent made in a year and I knew that before I even started doing it.
Quote:
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Originally Posted by phaedarus
In fact, by reinstating the operation of websites formerly under the now defunct Diligent Hosting company, this affords mercur a very rare opportunity to provide his audience (the betrayed customers of Diligent Host) with a lasting impression. After all, who wouldn't be grateful to know that data once thought lost is now available again along with a guarantee that previous service contracts will now be honoured?
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Yes again you are right but no one works for free right :-)? On another note, when I called the data center they were ready to wipe the server. |
| Posted by jemekite, 10-16-2009, 03:07 PM |
Now I can access cpanel for doing full backup
thank you very much mercur |
| Posted by JackFeschuk, 10-16-2009, 03:20 PM |
i can't access my cpanel anymore, i could last night
i'm guessing there is a lot of work is still being done |
| Posted by reileen, 10-16-2009, 06:43 PM |
Quote:
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Originally Posted by JackFeschuk
thank you very much for what you're doing mercur
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Seconded!
Kudos to mercur . |
| Posted by pistonpilot, 10-16-2009, 10:58 PM |
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I realize Mercur that you're likely busier than the one-armed proctologist in Tijuana Mexico but give us an idea of what you will do about accounts like mine that renew at the end of this month. |
| Posted by mercur, 10-16-2009, 11:08 PM |
Quote:
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Originally Posted by pistonpilot
give us an idea of what you will do about accounts like mine that renew at the end of this month.
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All already paid accounts will be honored. |
| Posted by pistonpilot, 10-17-2009, 09:21 PM |
Quote:
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Originally Posted by mercur
All already paid accounts will be honored.
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That wasn't my question. My account renews and needs to be paid for at the end of this month.
Are you changing the pricing structure in the near future. And if I paid it now, who is getting the money? |
| Posted by pistonpilot, 10-18-2009, 11:34 AM |
Quote:
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Originally Posted by mercur
After speaking with the company, I arranged to take over Diligent Host. The server will be up later today or tomorrow. All of you will be able to access your websites.
At this point you can move your website elsewhere or keep it with me. I will honor any prepaid accounts if you wish to keep your site with me.
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My use for Diligent started out as a need for a Canadian website. After Google gave us the ability to direct our marketing to any country regardless of where hosted I used Diligent's cheapest plan to funnel my email through Canada.
I was only using it for email. I'm not now a client who needs 10 dollar hosting every month, I have that several times in the US.
I'm concerned that your taking over Diligent was a great move for you as you had clients who you needed to fix as quickly as possible. It made sense from your perspective but I am thinking that being a linux hosting provider on the lower end is not in your business plan and you'll soon change Diligent completely into something that it is not or drop it altogether.
I'm not blaming you, business is business but the people using Diligent are not likely to continue using it if the pricing model takes off to the moon.
I had a very simple need and Diligent satisfied it at a terrific price point.
I'm not being cheap, just practical. |
| Posted by pistonpilot, 10-18-2009, 11:39 AM |
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Diligent has sent me an automated request for payment (another 6 months) but I am reticent to make payment because I am not sure where it will go. Please advise. |
| Posted by flood, 10-19-2009, 11:52 AM |
Hi, and now, what would be our test adress (ex : 111.111.111.111/user)?
Thanks |
| Posted by APX, 10-19-2009, 11:55 AM |
What do you mean test IP?
If your talking about the diligenthost's server, the IP didn't change |
| Posted by KMyers, 10-19-2009, 01:03 PM |
Hello,The way to access an account via IP is 111.111.111.111/~user
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| Posted by zdss, 10-19-2009, 01:20 PM |
Quote:
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Originally Posted by pistonpilot
My use for Diligent started out as a need for a Canadian website. After Google gave us the ability to direct our marketing to any country regardless of where hosted I used Diligent's cheapest plan to funnel my email through Canada.
I was only using it for email. I'm not now a client who needs 10 dollar hosting every month, I have that several times in the US.
I'm concerned that your taking over Diligent was a great move for you as you had clients who you needed to fix as quickly as possible. It made sense from your perspective but I am thinking that being a linux hosting provider on the lower end is not in your business plan and you'll soon change Diligent completely into something that it is not or drop it altogether.
I'm not blaming you, business is business but the people using Diligent are not likely to continue using it if the pricing model takes off to the moon.
I had a very simple need and Diligent satisfied it at a terrific price point.
I'm not being cheap, just practical.
|
i'm a bit like you - cheap and cheerful is usually fine for me (i have one acount with resellerzoom and this other one).
mercur/nvira.com's motive is bound to be financial - we live in a free-market economy and it would be ridiculous to suggest that nvira.com should be criticised for trying to make a profit.
It's clear from their site that they have usually been at the higher end of the market - and it looks like it wasn't a planned take over.
It's also clear that their view is that the current pricing is not sustainable (others may disagree but the objective view is irrelevant).
There's little point in speculating but I hope mercur/nvira.com will give us a better idea of their longer term plans for ex-diligenthost customers (from a practical and business point of view, i would imagine they would prefer to keep customers but on a profit-making basis, however, perhaps they could consider approaching another firm with regards to aiding the transfer elsewhere (so that they could perhaps recoup some of their costs for referals of unprofitable customers elsewhere)). |
| Posted by flood, 10-19-2009, 03:50 PM |
Hi,
the IP I received when I subscribe doesn't work. (but my control panel work).
209.44.97.18/~myusername/ give a 404 not found.
but 209.44.97.18:xxxx give me my control panel (everything ok there).
And why WOT (web of trust) said that this IP is scam?
thanks! |
| Posted by zdss, 10-19-2009, 03:57 PM |
Quote:
|
Originally Posted by flood
Hi,
the IP I received when I subscribe doesn't work. (but my control panel work).
209.44.97.18/~myusername/ give a 404 not found.
but 209.44.97.18:xxxx give me my control panel (everything ok there).
|
i have the same issue (but to be totally fair i think the issue pre-dates the take over) |
| Posted by mercur, 10-19-2009, 04:05 PM |
Quote:
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Originally Posted by flood
Hi,
the IP I received when I subscribe doesn't work. (but my control panel work).
209.44.97.18/~myusername/ give a 404 not found.
but 209.44.97.18:xxxx give me my control panel (everything ok there).
And why WOT (web of trust) said that this IP is scam?
thanks!
|
Hi,
WOT lists that IP as "Spam" and not "Scam" - huge difference! This is because the server was hacked and there was a large amount of spam going trough it. We've submitted request for removal and will be removed soon.
As for having an issue with your hosting account, you can open a ticket and I am sure that your problem will be resolved. |
| Posted by mercur, 10-19-2009, 04:40 PM |
Quote:
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Originally Posted by zdss
i have the same issue (but to be totally fair i think the issue pre-dates the take over)
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That issue has been corrected now. |
| Posted by zdss, 10-19-2009, 06:21 PM |
Quote:
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Originally Posted by mercur
That issue has been corrected now.
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Wow! So far i am impressed - great response to the support ticket i raised regarding another issue - and now this fixed...something that diligenthosting even when they were around.
thanks |
| Posted by flood, 10-19-2009, 10:21 PM |
yes it's working!
Nice
thanks. |
| Posted by zdss, 11-01-2009, 05:25 PM |
Further to my previous posts:
i'd be interested to see what other ex-diligenthost customers are having showing up under "Recurring Amount" in the new 'client area' at http://portal.urbanhosting.ca/
Mines gone from roughly $50/year to $190! That's for 5GB space / 100GB bandwith (although less than 10% of the space currently used, and not even 1GB of bandwith used). I suspect i'll be looking for a new host prior to the renewal time unless some sort of new package is offered, lol. |
| Posted by mag1c1an, 11-01-2009, 07:08 PM |
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Yep, two of my accounts have jumped to 90 and 140 |
| Posted by phaedarus, 11-03-2009, 12:43 AM |
The fact that there has been no response to this concern is alarming.
Perhaps the new owner had no intention of charging a nominal fee for a basic shared hosting account but rather grandfathering current accounts into a more costly package in hopes few would notice when the actual bill is produced.
Time for a new host I think. |
| Posted by mercur, 11-03-2009, 01:04 AM |
Although I understand your concerns, we did not purchase Diligent Host therefore we have no obligation to keep the same pricing and on the same token no obligation to host your website for any agreement done previously with diligent host. The fact that your site is up is because we spent good amount of dollars in order to keep the server. We are hosting your websites currently for free and in good faith hoping that this will give you a chance to get to know us and hopefully keep you as a client. We have different pricing model and fortunately we are neither a fly by night web hosting company or a large outlet like 1&1 therefore we cannot offer the prices that diligent host was offering however as a small company we offer better and more reliable service than either can offer.
At this point you have the choice of sticking around or go with another host and we understand that for some people hosting boils down to money and that’s OK. |
| Posted by mag1c1an, 11-03-2009, 04:38 PM |
Anyone else have a problem for the last two days with "Error Establishing database connection", "too many database connections" and various timeouts like "500 internal server error" etc?
All this on old softwares (like wordpress) that used to work perfectly fine before on the old Diligent and works for a while on the new diligent then hiccups again.
Its been happening close to three days now, i wrote to support and got an answer that they are "working on it", but nothing else.... anyone else going through this? Its very frustrating. |
| Posted by flood, 11-09-2009, 11:43 PM |
|
I have the same problem... |
| Posted by reileen, 11-11-2009, 05:39 AM |
I have been having mysql problems too.( on zealous )
My site is down right now, |
| Posted by sterdeus, 11-12-2009, 01:24 PM |
|
Same problems as well. I was updating wordpress and ftp kept kicking me off. |
| Posted by mooseweb, 11-12-2009, 03:05 PM |
I applaud the efforts of you, but who is to say your not the original owner trying to cash out on a huge pool of money you decided to ditch?
Honestly, I have trouble believing any Datacenter is willing to just turn over hundreds of customers data and credit card numbers to some unknown party that "randomly" contacted them on the phone.
Would WHT please provide some insight as to seeing if the original owner of DiligentHost is none other then the guy coming to save the day? |
| Posted by reileen, 11-12-2009, 06:11 PM |
Quote:
|
Originally Posted by reileen
I have been having mysql problems too.( on zealous )
My site is down right now,
|
It seems to be fixed. Things are loading quick now. |
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